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WHO ARE THESE PEOPLE  AND WHY DO I NEED  TO KNOW ANYTHING ABOUT THEM  OR ADAPT TO THEIR NEEDS? A Psychologist’s View  on Writing for the Web
What do you know about them? How are they looking at your content? Who are these people?
Young Female Outside
Older Adults
Unexpected Locations
Children and  Other  Devices
Mentally Challenged
Very Young
Unmotivated
Stressed
Disabled
Geeky
Age Gender Education Computer Skills Reading Level Disability You are not your reader!
Age How old are the people  who will be looking at your site?
Gender Is your content something  that appeals to one gender  more than another?
Education Do your readers  have more than  a high school education?
Computer Skills Can your readers  do more with their computer  than send and read email  and use Google?
Reading level Are your readers  always  at the same reading level?
Disability  Might your readers  wear bifocals  or have forgotten  their reading glasses?
Why have they come to your site?
Purpose Does everyone  come to your web site  to learn  what  YOU  want them to know?
Expectations What do your readers  expect to find?
Off-Line and On-Line What do we know about reading?
Screens versus Paper Problem: Poor contrast in many environments Glare  Halo Solution: Enhance Contrast Light Backgrounds Dark Text
Mousing versus Page Turning Problem: Mousing causes  Repetitive Strain Injuries Solution: Limit scrolling
Screen to Eye Distance Problem:  Monitors and laptop screens  not at optimal distance for reading? Solution: Keep fonts large.
Vertical Screens Problem: Head held  at an uncomfortable angle Squinting Solution: Larger Fonts
Reading versus Scanning Problem: People do not read every word Solution: This is a problem?
Make content easier to scan? Headings Lists Short sentences or phrases Related Illustrations
Don’t Make Me Think We will meet at 12:00 p.m.  three days after  two days before  the day before tomorrow
 
 
 
 
 
 
 
 
 
 
 
 
MARKETING CONSIDERATIONS
Marketing considerations Print marketing is “push”; Web is “pull”
Marketing considerations Print marketing is “push”; Web is “pull” Match visitors’ expectations for your site
Marketing considerations Print marketing is “push”; Web is “pull” Match visitors’ expectations for your site Make the call to action obvious and easy to access from every page
Marketing considerations Print marketing is “push”; Web is “pull” Match visitors’ expectations for your site Make the call to action obvious and easy to access from every page Less is more
Marketing considerations Print marketing is “push”; Web is “pull” Match visitors’ expectations for your site Make the call to action obvious and easy to access from every page Less is more Don’t distract with animations or other bells and whistles
Marketing considerations Print marketing is “push”; Web is “pull” Match visitors’ expectations for your site Make the call to action obvious and easy to access from every page Less is more Don’t distract with animations or other bells and whistles

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Writing For The Web