YAZAN CV 1 (1)
- 1. Personal contact & informations Name: Yazan Jamal Al-Awabdeh Date of birth: 19th Oct 1981 Place Of Birth: Karak - Jordan Gender: Male Marital Status: Married Nationality: Jordanian Address: Marj Al-Hamam Amman, Jordan. Mobile Phone: 00962797108272 Mobile Phone2: 00962776903007 E-Mail: yazanalawabdeh@yahoo.com Career objective To pursue a career in a high profile institution that will provide me the skills and expertise where I can attain a high level of performance by using my knowledge and capabilities that would also nurture my personal and professional goals and in return for continuing progress and excellence of the company that I will be working for. Education Degree: Bachelors in Computer Information System – (CIS) Institution Name: Mutah University Country: Jordan City: Karak Completion Date: 2007 Courses Training courses in banking services such as loans, guarantee letters, accounts, cards, foreign exchange in additional to Professional Diploma in banking sector and many other courses (please see the attachment) Languages Language Level
- 2. Skills and Qualifications Computer Skills: o Microsoft office (Microsoft word, Excel , Access and PowerPoint). o Excellent using internet browser. STRENGTHS Eagerness to learn, highly motivated. Ability to handle pressure, ability to work in a team. Hardworking. Ability to meet deadlines. Problem solving skills. High communication skills & time management. Work experience Customer Service supervisor (March 2007 – Present ) ABC Bank Duities: Work with and advise customers in opening accounts and performing transactions Collect customer information and input data into the system, ensuring confidentiality at all times Assistcustomers with taking outdifferent types of loans,including personal,auto,home equity, etc. Meet with new bank customers to explain all the services and features the bank has to offer Place phone calls to currentbank customers regarding accountchanges or suggested options Greeted bank customers upon entryand assistthem in whatever they need Processed transfers,check cashing,deposits,withdrawals,etc. for drive-through or walk-in customers Assisted customers in opening checking or savings accounts Arabic Mother language English Good (spoken and written)
- 3. Encouraged customers to sign up for bank credit/debitcard for ease of use Accepted and processed credit card or loan payments in additional to a previous teller in the same bank (ABC Bank) Duities: Accepting cash from customers. Supporting the bank sales team by identifying customer needs and then promoting current offers to them. Referring customers with financial problems to other colleagues for assistance. Performin. Performing clerical and administrative duties. Following bank procedures when performing transactions. Controlling and monitoring the levels of cash in the teller drawer and following all check cashing and cash handling procedures. Dealing tactfully and efficiently with demanding customers. Adhering to all bank security, audit, and compliance requirements. Cross selling bank services. Reporting any suspicious customer activity to bank managers. Addressing customers by name with a smile and direct eye contact. Accurately receiving, counting and distributing cash. Selling financial services. References References are available upon request.