Zdeněk Pejcel, Salesforce / technology.future 2016
- 1. Click to add photo or paste an image in box Welcome to the Customer Success Platform for Manufacturing Connect Manufacturing In A Whole New Way, Go Faster Zdeněk Pejcel Account Executive CZ&SK zpejcel@salesforce.
- 2. 2013 • 2014 • 2015 2008 • 2009 • 2010 2011 • 2012 • 2013 2014 • 2015 2011 • 2012 2013 • 2014 2015 Most innovative companies in the world 20KFY16 Employees Salesforce: 4th Largest Enterprise Software Company in the World This Year 4th largest software company based on analyst consensus revenue for FY2017. Salesforce fiscal 2017 guidance provided November 18, 2015: "revenue for the company's full fiscal year 2017 is projected to be approximately $8.0B to $8.1B.” $ 1.71BQ3 FY16 revenue
- 3. IoT Data Science Social Mobile Cloud LAN/WAN Client Server SNA Mainframe Terminal The Age of the Customer Everything and everyone is connected MillionsThousands Billions of connected things of customer interactions Trillions
- 4. A Diversity of Manufacturing Customers Driven by Customer Success Diversified IndustrialsHeavy IndustrialsDurable Goods
- 5. OEMs Suppliers Dealers/Distribution Captive Finance Trusted by Industry Leaders, Driven by customer success Serving the Needs of the Automotive Ecosystem Globally
- 6. Customers Demand Speed More Than Ever Faster Customer Acquisition Faster launches Faster Growth Customer Demand For Speed
- 7. Massive Industry Shift Towards The Customer Faster Customer Acquisition Faster launches Faster Growth Faster Competition Rise of Internet of Things Faster Technology Changes Customer Demand For Speed Industry Push Towards Customer
- 8. They Are Too Disconnected To Go Fast Your Company Your Customers Suppliers, Partners & Distributors Machines & Data Customers Sales & Marketing Operations Service R&D
- 9. Become a Customer Company ProductsEmployees Distributors Partners Suppliers Connect Manufacturing in a Whole New Way, Go Faster
- 10. Real-time Complex Solution Sales Global Supply Chain Agility Real-time Operational Excellence Real-time Service Excellence Continuous Marketing Rapid Collaborative Innovation The Customer Success Platform For Manufacturing Connect Manufacturing In A Whole New Way, Go Faster Mobile Sales Bundled Products/Services Interactive Configuration Recommendation Engine Dynamic Pricing Unlocked ERP Enhanced Visibility Velocity Of Business Business Operations Analytics Complex Events Processing Algorithm Based Predictive Analytics Predictive Maintenance Contracts, Warranties, Entitlements Omni-channel, Mobile Service Installed Base Management NPI Journey Service Journey Cross-sell/Up-sell Journey Project-based Communities 1:1 Content Moderated Discussions
- 11. Inquire-to-Order Solution: Powered by Sales Cloud Sell Smarter Sell Faster Sell from Anywhere Simplify Complexity IntegrationTeam Selling Marketing Automation Order Forecasting Mobile Sales CPQ Sales Reports Coaching Accelerate Every Step of Manufacturing Sales Process
- 12. Service Excellence Solution: Powered by Service Cloud Mobile Service AnalyticsCollaboration CommunitiesSelf-serviceService Contracts Field Service Service Faster Service Smarter Personaliz e Service Expedite Field Service Everywhere
- 13. The Future of Marketing is 1:1 Customer Journeys World’s #1 Marketing App Journeys Analytics1:1 contentCustomer Data Platform Predictive Intelligence Channels Build 1:1 Journey s Personaliz e Content Connect Everythin g
- 14. Create Communities of Action Reimagine Customer & Partner Engagement 1:1 content Analytics Community Templates Business Integration ActionsModerator Console Project-based communities Fast product & service roll outs Instant knowledge sharing
- 15. Connected Products: Gather Insights from the Wave… Everyon e Mobile Platfor m Game-inspired UI Any Data, Any App Explore Any Data Search-based Analytics Cloud ScaleCollaboration
- 16. Unlock ERP Solution: Unleash Power of ERP Data Built on the Salesforce Platform Disparate Data Sources Any Data, Any App Connect Anything Cross Platform Visibility Cloud ScaleCollaboration Any System Any Platform Anytime
- 18. Thank you
- 19. Customer Success
- 20. Rolled out initial 300 seat pilot in 6 weeks Deployed unified global front-office solution to 18,000 users across 70 countries Enabled “One Schneider” program: unified global customer engagement front-office solution across sales, marketing, service Schneider Electric Powers Up their Sales, Service and Marketing Teams with Salesforce
- 21. Logo “Salesforce delivers for us.” Drivers manage deliveries and take orders on the go Salesforce & SAP integration for order management Mobile, social intranet and HR applications let employees collaborate in real-time Sysco Transforms Drivers into Sales with Mobile Apps - Wayne Shurts, CTO
- 22. Logo “Salesforce is helping us become a customer-centric company.” Embedding customer service into all Philips products “Focus on the Customer” vision built on Salesforce Deep Salesforce & SAP integration Philips Connects Customers and Products with Salesforce - Jeroen Tas, Global CIO
- 23. Click to add photo Click to add logo Honeywell Saves $1M with Service Cloud $36B energy and manufacturing company Service Cloud for 1500 agents 20K calls/month, 30K emails/month Saved over $1M in 3 years
- 24. Click to add photo Click to add logo Stanley Black & Decker Reinvents the Customer Experience Drivers manage deliveries and service customers on the go Connecting devices, customers, businesses & suppliers Supporting multiple brands on one customer platform
- 25. Thank you