Zendesk how to file a ticket (1)
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The document outlines different workflows for filing support tickets in Zendesk depending on whether the user is logged in or out and if they have a free or PRO account. Logged out users are prompted to provide account details when filing tickets, while logged in users have tickets pre-populated with their information. The PRO dashboard provides additional options for PRO users to file different types of support tickets tailored to their paid account.
Zendesk how to file a ticket (1)
- 1. Zendesk
- 2. Filing A Ticket PRO plans page 3 Zendesk (Only Logged in User) PRO Dashboard (Only Logged in Logged Out Logged In PRO User) Contact Sales Contact Support Free PRO Blank SS Asks for a SS Sales account Ticket File ticket File ticket PRO Billing PRO Inquiry Problem Contact Sales Contact Support PRO upgrade Pre Populated SS Inquiry Pre Populated SS Sales Ticket Support Ticket Support Problem Support Problem
- 3. Through PRO Plans Page Logged Out User Scenario 1 On Clicking Contact sales a logged out user sees this page
- 4. Through PRO Plans Page Logged Out Scenario 2 On clicking contact support this box opens up
- 5. Through PRO Plans Page Logged In User Scenario 1 A logged in User on clicking Contact sales views a prepopulated sales ticket.
- 6. A logged in User on clicking contact support sees a prepopulated support ticket.
- 7. Through PRO Dashboard On the PRO Dashboard Contact PRO Support Prepopulated SS Support Ticket
- 8. Through Zendesk Free User Loggedin User Clicking on Help & Support Help Ticket opens Free User
- 9. Through Zendesk PRO User Loggedin User Clicking on Help & Support Help Ticket opens PRO User