Teckinfo- Call center software solutions | Complete inbound and outbound solution
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Interdialog UCCS from Teckinfo is a robust contact center solution that supports inbound, outbound, and blended interactions using advanced features like CTI, ACD, and IVR, scalable up to 1500 seats. It is compatible with various telephony systems, enabling omnichannel engagement through voice, chat, email, SMS, and social media, while also offering powerful auto dialer capabilities. The software includes extensive reporting, integration options, and mobile access to enhance productivity and customer interaction.
Teckinfo- Call center software solutions | Complete inbound and outbound solution
- 2. About Interdialog UCCS +91-11-49605588 Interdialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and robust solution for both inbound, outbound and blended contact centers. Our highly efficient CTI and ACD make our product extremely scalable, easily reaching upward of 1500 seats per setup while keeping the vital parameters well within limits. Options for high availability and redundancy(DRBD) make the product truly enterprise class. Multi - level self-service IVR with option for TTS, speech recognition, integration with database / 3rd party applications, & Screen Pop up are some of the salient inbound features. For outbound we provide a very powerful lead management tool, predictive / progressive /power / preview dialing. Option for best of breed Advance Dialing logic and Automatic Outbound Dialing are the added advantage. Interdialog UCCS is compatible with any TAPI compliant PBX, IP-PBX and Asterisk, thereby providing investment protection to enterprises that have already invested in expensive telephony equipment. This enables us to provide solutions on any telephony brands be it Matrix, Panasonic, NEC, Siemens, Avaya or Alcatel.
- 3. Customer Can Interact through:- +91-11-49605588 UNIFIED AGENT VOICE SOCIAL MEDIA EMAIL VIDEO CHAT SMS
- 4. Contact Center Software +91-11-49605588 Interdialog UCCS is an independent Contact Center Solution & Multichannel Call Center Software offering omnichannel interactions via voice, chat, email, sms, social media etc. Our highly efficient CTI and ACD make our call center software product extremely scalable, while keeping the virtual parameters well within limits. IVR system with option of TTS, speech recognition, integration with database & screen pop up are some of the salient inbound call center solution features. We provide very powerful auto dialer software that includes progressive dialer, power dialer, preview dialer & predictive dialer software.
- 5. Call Center Software +91-11-49605588 Call center software are of two types. These are inbound call center solution, outbound dialer & blended call center solutions (both inbound & outbound). Teckinfo Solutions offers IVR Edge used as IVR System or inbound call center solution that enables identification & routing of callers to the appropriate agent. We offer Interdialog dialer used as outbound dialer or auto dialer software that includes power dialer, preview dialer, progressive dialer & predictive dialer software. If you need a complete unified call center software, we offer Interdialog UCCS.
- 6. Key Features +91-11-49605588 Highly Scalable with Redundancy Automatic Call Distributor (ACD) Computer Telephony Integration (CTI) Interactive Voice Response (IVR) Dialer (Preview, Predictive, Progressive) Lead Manager Supervisor Reports Voice Logger Real Time Monitoring and Extensive Reporting CRM Manager Integration API's Unified Agent viz. Voice, Video, Social Media, SMS, E-mail, Chat TAPI Compliant EPABX/IPPBX & Asterisk
- 7. Social Media Integration +91-11-49605588 Social Media Integration helps you to handle all social media platforms like Facebook, Twitter, Pinterest, LinkedIn, Google+ etc. Respond to comments, likes. Comment on post shall be popped-up to Agent. Post back agent's comment on Facebook timeline section Facebook/twitter plug-in used to feed Posts/ tweets into the ACD ACD routes the communications to the skilled agent
- 8. Email Management Software +91-11-49605588 Along with voice, email communication is the next big thing for contact centers. Our email management software can handle very large volumes of emails. Emails can be routed based on skills, round robin, equal distribution, subject based, sender ID based & supervisor assisted email routing Enables higher level of productivity & efficiency. Auto reply to customer & SLA management Ticket generation
- 9. Live Chat +91-11-49605588 Chat is being used extensively by end users for instant communication Our chat module can easily integrate with client's website Chat can be routed based on skills, round robin, equal distribution, subject based, sender ID based & supervisor assisted Auto reply to customers with templates Online support Chat available in all formats
- 10. Mobile Agent +91-11-49605588 Downloadable from google play store Support Android Mobile/Tablets Wi-Fi/4G for data Calls can be patched to mobile agents over GSM/PSTN/SIP Access to mobile CRM Individual dashboard
- 11. Our Product Integrates with +91-11-49605588