10 gen-class2 - rules and conditions

1
This is an unofficial translation and is provided here for information purposes only. Reliance may only be placed
upon the official Arabic version
RULES AND CONDITIONS OF CLASS II LICENSE FOR THE PROVISION OF
ADDITIONAL PUBLIC TELECOMMUNICATION SERVICES
CONTENTS
PART I - DEFINITIONS AND GENERAL PROVISIONS
ARTICLE (1) : DEFINITIONS.
ARTICLE (2) : SCOPE.
ARTICLE (3) : GENERAL GUIDELINES.
ARTICLE (4) : LICENSE FEES AND ROYALTIES.
ARTICLE (5) : DURATION AND RENEWAL.
ARTICLE (6) : MODIFICATION.
ARTICLE (7) : TERMINATION.
ARTICLE (8) : EXPIRATION.
ARTICLE (9) : COMPLIANCE.
ARTICLE (10) : NOTICES.
PART II – CONDITIONS
1.PUBLIC EMERGENCIES AND NATIONAL SECURITY.
2.CUSTOMER OBLIGATIONS.
3.QUALITY OF SERVICE REQUIREMENTS.
4.INTERRUPTION TO THE LICENSED SERVICES.
5.TARIFFS AND CHARGES.
6.ACCESS AND RESELL SERVICE
7.INTEROPERABILITY AND TECHNICAL STANDARDS.
8.BILLING.
9.NUMBERING.
10. EMPLOYMENT OBLIGATION.
11. PRIVACY AND CONFIDENTIALITY.
12. PROHIBITION OF UNFAIR CROSS - SUBSIDIES.
13. UNDUE DISCRIMINATION & ANTI - COMPETITIVE PRACTICES.
14. ACCOUNTING REQUIREMENTS.
15. PROVISION OF INFORMATION.
16. SPECIFIC CONDITIONS FOR CONTENT.
17. CODE OF PRACTISE OF LICENSED SERVICES
18. PRE-NOTIFICATION OF CHANGE IN SHAREHOLDING.
19. TRANSFERS OF RIGHT AND OBLIGATIONS.
20. DISPUTES.
21. PENALTIES.

2
PART I – DEFINITIONS AND GENERAL PROVISIONS
ARTICLE (1)
DEFINITIONS.
1.1 Any word, phrase or expression used in this decision shall have the same meaning as it has in
the Telecommunications Regulatory Act issued by the Royal Decree No. 30/2002, unless the
context requires otherwise,
1.2 In this decision, the following terms shall have the meanings shown against each of them
unless the context requires another meaning:
1- Telecommunications Regulatory Act" means Royal Decree No. 30/2002, and its
amendments.
2 The license: the Class II license granted for the licensee under paragraph 2 of Article 21 of
the Telecommunications Regulatory Act to provide Additional Public Telecommunications
Services.
3 "Service Provider or Licensee" means any natural or juristic person licensed under
Paragraph 2 of Article 21 of the Telecommunications Regulatory Act to provide Additional
Public Telecommunications Services.
4 "Licensed Service" The Telecommunications Services identified in the License and its
annexes.
5 "Licensed Area" The Licensed Area shall be the whole of the Sultanate of Oman, other
than areas subject to an existing exclusive concession on the Effective Date unless
authorized by the concession holders.
6 “Effective Date" means the date when the Ministerial Decision issuing the License comes
into force.
7 “Licensee Gross Revenues” means all revenues received by the Licensee within one year
resulting from selling or leasing Licensed Services including all revenues from the supply
of any Licensed Services, after deduction of access cost payable to Licensed Operators.
8 "Licensed Operator" means any natural or juristic person licensed under Paragraph 1 of
Article 21 of the Telecommunications Regulatory Act to provide Basic Public
Telecommunications Services.
9 “Terminal Equipment” means any appliance, apparatus, or accessory located on any
Customer's premises and connected to the Public Telecommunications System to enable
reception and/or transmission of Telecommunications Services.
10 "Control" means direct or indirect power to direct or cause the direction of the
management of a natural or juristic person, whether through ownership of shares, voting,
securities, partnership or other ownership interest, from whatever source.

3
11 International Telecommunications Services" means the provision of
Telecommunications Services between Sultanate of Oman and other countries.
12 "Cellular Mobile Services" means a Telecommunications Service permitting the
emission, transmission or reception of radio electronic impulses within the designated
bandwidth by Radiocommunications via a cellular Telecommunications System to
subscribers capable of moving including a Telecommunications Service involving the
transmission of two-way real-time speech or a facsimile transmission but excludes Third
Generation Mobile Services.
13 “Global Mobile Personal Communications Services” means a Telecommunications
Service permitting the emission, transmission or reception of radio electronic impulses
within the designated bandwidth by Radiocommunications via satellite
Telecommunications System to moving subscribers.
14 "Public Data Service" means a Telecommunications Service permitting the transmission
or reception of information in electronic form, to or between members of the public, by
means of a Telecommunications System and shall not include Basic Voice Services.
15 “Basic Voice Service” means a Telecommunications Service involving the transmission of
two-way real-time speech or a facsimile transmission, and shall be deemed to include the
provision of voice telephony services over the Internet and international call-back services,
but to exclude Telecommunications Services provided via cellular mobile and other means
to subscribers capable of moving.
16 "Voice Over Internet Protocol (VoIP)” means a Telecommunications Service that allows
transmission of two-way real-time basic voice service using internet protocol.
17 "Information" within special context of teleprocessing, information means any
transmission of signals via communications channels
18 "Information Service" means a service providing a capability for generating, acquiring,
storing, transforming, processing, retrieving, utilising or making available any information
via a Telecommunications System, including Internet access and other related content
services.
19 "Resale Services” means Telecommunications Services purchased from the Licensed
Operator by a Service Provider and made available to a Customer, together with such
additional services as the Service Provider may provide.
20 Prepaid Calling Card Service” refers to any call service irrespective of medium where the
payment is made in advance and the actual usage costs are deducted from prepaid amount
at the end of respective call. This includes rechargeable cards.
21 “Force Majeure” means any action outside of the control of the Licensee that can not be
anticipated or avoided.

4
ARTICLE (2)
SCOPE:
2.1 the provision of the services, identified in the License and its annexes, in the Licensed area
subject to the terms and conditions contained in the Act, this decision and the other decisions and
guidelines.
2.2 The Licensee shall not provide unlicensed services, and in particular the following services:
1) The operation of any Basic Public Telecommunications System.
2) The provision of Public Data Services.
3) The provision of Basic Voice Services or International Telecommunications Services.
4) The provision of Satellite Telecommunications Services.
5) The provision of Cellular Mobile Services,
6) Global Mobile Personal Communications services.
ARTICLE (3)
GENERAL GUIDELINES:
1) Any agreement or arrangement between the Licensee and any Public
Telecommunications Operator shall be subject to the approval of the Authority.
2) The Licensee shall not engage in any agreement or arrangement with any international
telecommunications operators in another country to supply International
Telecommunication Services between their country and the Sultanate.
3) The Licensee will report particulars of services provided or withdrawn and any other
related information as and when requested by the Authority.
ARTICLE (4)
ROYALTY AND LICENCE FEES :
1. The Licensee shall pay to the government of the Sultanate of Oman a Royalty of (10%) or
(12%) of the Licensee Gross Revenues each year during the License Term According to the
following:
A) By imposing a Royalty of (10%) on providers of Additional Public Telecommunications
Services through Class One Basic Public Fixed Telecommunications Networks.
B) By imposing a Royalty of (12%) on providers of Additional Public Telecommunications
Services through Class one Basic Public Mobile Telecommunications Networks.
The Royalty is calculated on the basis of revenues received through 31 December of the
relevant year and paid before 30 January of the following year. The Royalty shall be
proportionately calculated with respect to the first year of this license.

5
2. The Licensee shall pay to the Authority the following fees:
A) An Initial Licence Fee of Two Thousand Five Hundred [RO 2500] payable at the time of
issue of the Ministerial Decision to issue the Licence. Failure to pay the fees promptly
will deem the licence revoked without any need to take further procedures.
B) The applicable Annual Licence Fee shall be paid to the Authority in cases where the
licensee’s gross annual turnover exceeds 1 million Omani Riyals commencing from the
Effective Date. The fee shall be a percentage of this gross turnover and no higher than
necessary to meet the Authority’s expected costs and expenses for each financial year
according to its projected budget for the coming year less the amounts imposed by the
Authority on other licensees, pursuant to the provisions of the Article (11-6-a) of the Act.
The licensee shall be notified of its share before the end of October each year and the
Annual Fee shall be paid annually in advance no later than 1st January of each year
thereafter. In case of delay, the licensee shall incur a proportion for each day of delay
equal to the annual interest on loans of commercial banks published from time to time by
the Central Bank of Oman.
C) A Renewal fee determined by the Authority at the time of renewal in accordance with
Article (11-6-c) of the Telecommunications Regulatory Act, such that it shall not exceed
the Class Two Initial License Fee at that time.
ARTICLE (5)
DURATION AND RENEWAL:
This Licence is granted for five years from the effective date and its renewal will be in
accordance with article (23) of the Act.
ARTICLE (6)
MODIFICATION:
The Licence can only be modified according to Article (24) of the Act. However, the licensee
shall be given a written notice of 90 days prior to the amendment if the amendment was made
pursuant to the exigencies of public interest
ARTICLE (7)
TERMINATION:
The Licence shall not be terminated unless in accordance with Article (24) of the Act.
ARTICLE (8)
EXPIRATION:
1) The Licence terminates upon expiry of the Licence Term unless it is renewed.
2) The Licence also terminates if the Licensee is dissolved, or enters into liquidation,
bankruptcy or equivalent proceedings or makes a general assignment for the benefit of
creditors or due to any other similar reason.

6
ARTICLE (9)
COMPLIANCE:
The licensee shall, in addition to complying with the Articles and Conditions identified in this
decision, comply with the provisions of the Telecommunications Regulatory Act and Regulations,
and all relevant decisions, orders and guidelines of the Authority.
ARTICLE (10)
NOTICES:
All notices required to be given to the licensee by the Authority shall be satisfied by serving the
document by registered post or by hand on the licensee at the licensee's registered office and their
receipt shall be acknowledged.

7
PART II – CONDITIONS
(1) PUBLIC EMERGENCIES AND NATIONAL SECURITY:
1.1 The Licensee shall undertake to provide at its own expense all the technical capabilities,
including equipment, systems and programs in its Telecommunications network that allow
access to its network by the security authorities to meet national security requirements. The
provision of service shall coincide with the provision of the required technical capabilities
subject to the technological advancement in accordance with all the decisions issued by the
Regulatory Authority within the limits of the provisions of the applicable laws.
1.2 In the event of a situation of a natural catastrophe or exceptional public emergencies, the
Minister may call the entire Telecommunications services and networks of the Licensee and
all its employees in charge of the operation and the maintenance of such services and
networks in order to overcome the emergency. The licensee shall submit to the Regulatory
Authority its Emergency Plan that the licensee will follow within (6) months of the Effective
Date, and shall update the Emergency Plan upon request from the Regulatory Authority,
1.3 In the event that the emergency or crisis is related to aspects of national security, the Licensee
shall co-ordinate with the competent entity indicated by the Authority and shall implement
the Emergency Plan and otherwise act in accordance with the instructions of the Requlatory
Authority.
(2) CUSTOMER OBLIGATIONS:
2.1 The Licensee shall comply with all the regulations, decisions, orders and guidelines issued by
the Authority in relation to the provision of the licensed services to the customers and shall
establish an efficient customer service system to assist the customers with queries relating to
the Licensed Services. The Licensee shall make Hot Lines available to its customers to
respond to such queries within a period not exceeding two (2) working days. Interactive
Voice Response Unit may however be used during off-working hours.
2.2 The Licensee shall provide equal opportunity for access to the same type and quality of
Licensed Services in the Licensed Area at substantially the same tariff to all customers in the
same class, limiting variations to available or appropriate technologies required to serve
specific categories of customers.
2.3 The Licensee shall provide at least three (3) months and two (2) months written notice to the
Regulatory Authority and the customers respectively before termination of an existing
Licensed Service or change to a Licensed Service which would render any Customer
equipment obsolete, or otherwise render a Licensed Service inaccessible by Customers. As
part of its written notification the Licensee shall identify appropriate service transition and
customer migration arrangements.

8
2.4 The Licensee shall submit to the Regulatory Authority for its approval a form of standard
customer agreement containing the terms and conditions for the provision of Licensed
Services to Customers, at least thirty (30) days before the commencement of the service.
2.5 The Standard Customer Agreement form shall become effective if the Regulatory Authority
did not object to it within thirty (30) days of its receipt or of a later date specified for its
execution. If the Regulatory Authority has objected to the Standard Customer Agreement
form during such period, the Regulatory Authority shall notify the Licensee in writing of the
reasons for this objection and the Licensee shall accordingly modify the Customer Agreement
form and present it to the Regulatory Authority within fifteen (15) days of its receipt of such
objection. This shall be applicable to the modified Standard Customer agreement form.
2.6 The Licensee may from time to time modify the Standard Customer Agreement. The
Authority's approval of the proposed modification shall be sought at least thirty (30) days
before the date proposed for its implementation. This shall be subject to the provisions of
Condition 2.5.
2.7 The Licensee shall notify all Customers of the terms and conditions of the standard customer
agreement and any modifications thereto before the commencement of the service, and shall
thereafter provide Licensed Services based upon the standard customer agreement.
2.8 The Licensee shall, before the commencement of the service, prepare a regulation containing
efficient procedures for the resolution of disputes with Customers in respect of the provision
of the Licensed Services. The Regulatory Authority shall determine the method to be
followed for the publication of this regulation or its perusal and the Licensee shall resolve
disputes immediately and in accordance with this regulation and any decisions, orders or
guidelines published by the Regulatory Authority.
2.9 The licensee shall refund the amounts due to customers or others during the term specified by
the Regulatory Authority in the event of cancellation, non-renewal of the License or cessation
of the provision of any Licensed Service.
(3) QUALITY OF SERVICE REQUIREMENTS:
3.1 The Licensee shall meet the quality of service requirements identified in its relevant annex
and shall be liable to pay such penalties as are identified in Article (21) of this decision for
failure to meet the Quality of Service Requirements.
3.2 Subject to Condition (15) the Licensee shall, before the commencement of the service, ensure
that it maintains information records in a form to be agreed with the Regulatory Authority for
the purposes of satisfying the Regulatory Authority that the Licensee is meeting the Quality
of Service Requirements. The Licensee shall also comply with any special information
disclosure or reporting requirements requested by the Authority in relation to Quality of
Service Requirements.
(4) INTERRUPTIONS TO THE LICENSED SERVICES:
4.1 The Licensee shall not intentionally interrupt the operation of the Licensed Systems (or any
part thereof) in the normal course of business, nor may it in the normal course of business

9
suspend the provision of any type of Licensed Service without having first obtained the
Authority's written approval and having provided reasonable advance notice to persons
affected by such interruption or suspension.
4.2 Condition 4.1 shall not apply if:
1) The interruption or suspension is due to an emergency, such as an event of Force Majeure; or
2) The interruption or suspension is to a Licensed Service supplied by the Licensee to a person
whose Telecommunications System is endangering the integrity of the Licensed Systems.
(5) TARIFFS AND CHARGES:
5.1 The Licensee shall file, in a form to be agreed with the Regulatory Authority, the charges and
the terms and conditions upon which it proposes to offer the Licensed Services at least thirty
(30) days prior to the date on which it is proposing they are to come into effect. The Licensee
shall not impose any tariff upon customers unless it was approved by the Authority.
5.2 The Regulatory Authority must review, approve or disapprove the charges, within fifteen (15)
working days from the date on which they were filed with the Regulatory Authority. If the
Regulatory Authority did not object to the proposed charges within the specified period, the
charges shall be valid with effect from the day following that period.
5.3 In the event the Regulatory Authority disapproves the charges, it shall notify the Licensee of
its disapproval and state its objections within fifteen (15) working days. Within fifteen (15)
working days of receipt of the Regulatory Authority's notice of disapproval, the Licensee may
submit revised charges for approval by the Regulatory Authority.
5.4 The Licensee shall comply with all the Regulations, and all relevant decisions, orders and
guidelines issued by the Authority in relation to the charges and the relevant practices.
(6) ACCESS AND RESALE:
6-1 The Licensee may request access to the facilities and services of any Service Operator in
accordance with that operator's Licence and any applicable decisions, regulations, orders or
guidelines published by the Authority, to enable the Licensee to provide Resale Services on
the basis of reasonable conditions including conditions of charges.
6-2 Without violating the provisions of condition (6-1) if the Licensed Operator was late for a
period of three (3) months from the date of submission of a reasonable request by the
Licensee in accordance with Condition (6.1), or rejects or fails to respond to such request, the
Licensee may request the Authority's intervention with the Licensed Operator to honour its
request.
6-3 The Licensee shall permit the connection of its services or equipment based on a reasonable
request by other Licensed Operators or Service Providers in accordance with the appropriate
technical standards and the regulations, decisions, orders and guidelines issued by the
Regulatory Authority.

10
(7) INTEROPERABILTY AND TECHNICAL STANDARDS:
7.1 The Licensee shall ensure that the equipment and the systems used cause no damage or
interference with the running of the other Telecommunications Services.
7.2 The Licensee shall comply with any Regulations, technical specifications and rules issued by
the Regulatory Authority as are applicable and appropriate in order to ensure interoperability
of the Licensed Services and Licensed Systems with Telecommunications Services and
Telecommunications Systems provided by other Licensed Operators to the extent technically
and economically feasible.
7.3 The Licensee shall ensure that all the equipment comprised in and connected to the Licensed
Systems and used in the provision of the Licensed Services is type-approved in accordance
with Articles 8(6), 51(6) or 51(8) of the Telecommunications Regulatory Act or applicable
Regulations, or otherwise complies with technical specifications identified or approved by the
Regulatory Authority.
7.4 The Licensee shall obtain the approval of the Authority in the event of making any substantial
change to the equipments or facilities or the programmes of providing the Licensed Service.
(8) BILLING
8.1 The Licensee shall not render any bill in respect of any Licensed Service unless every amount
stated as due in the bill represents the real value of the service provided.
8.2 The Licensee shall, before the commencement of the service, establish a procedure to ensure
the accuracy of its billing system in accordance with Condition 8.1 above which must be
submitted for prior approval to the Regulatory Authority before its application.
8.3 All fees and other payments in connection with an account shall be in Omani Rials (OMR).
8.4 The Licensee shall keep such records as may be determined by the Regulatory Authority to be
necessary for the purpose of satisfying the Regulatory Authority that the billing process has
the characteristics required in the procedure set out in Condition 8.2, and shall retain billing
records for at least two (2) years from the date on which they came into being. The Licensee
shall furnish the Regulatory Authority with any information it reasonably requires in order to
ensure that the billing process meets the requirements of billing and shall allow any person
authorised by the Regulatory Authority access to any relevant premises of the Licensee to
examine or test the whole or any part of the billing process.
8.5 The Licensee shall provide itemized billing information to any Customer upon request in
respect of the charges for any Telecommunications Services provided to such Customer, and
any tariff charged for itemized billing shall be free of charge or at a reasonable tariff as
approved by the Regulatory Authority.

11
(9) NUMBERING:
The Licensee shall comply with the Numbering Plan and all related decisions, orders or
guidelines published by the Regulatory Authority.
(10) EMPLOYMENT OBLIGATION:
10.1 The Licensee shall take all reasonable steps to train Omani nationals to man positions at all
levels in the Licensee's administrative and technical organisation structure and to achieve the
percentage of Omanisation up to the total number for each phase as set out in the license and
its annexes. In the event of the licensee's non-compliance with such percentages, the penalty
estimated by the Regulatory Authority, that is not less than the penalty determined by the
competent authority, shall be imposed.
10.2 The Licensee may recruit foreign experts for the installation, operation, maintenance and
exploitation of the Telecommunications Systems and provision of Licensed Services in
accordance with the relative rules, regulations and decisions provided that the Authority is
furnished with the resume of each one of them for approval prior to recruitment. The
Licensee shall reduce the number of such experts according to a timetable agreed upon with
the Authority.
( 11) PRIVACY AND CONFIDENTIALITY:
11.1 The Licensee shall use all reasonable endeavours to ensure the privacy and confidentiality of
information and business secrets obtained in the course of its business from any person to
whom it provides the Licensed Services by establishing and implementing reasonable
procedures for maintaining confidentiality of such information subject to any requirement
under law.
11.2 The Licensee shall not use or allow to be used any apparatus comprised in the Licensed
Systems which is capable of recording, silently monitoring, or intruding into live speech
telephone calls or data transmitted over the network unless it is agreed by the Customer or in
accordance with the Law and the stipulated procedures.
(12) PROHIBITION OF UNFAIR CROSS-SUBSIDIES:
The Licensee shall not unfairly cross-subsidise or unfairly subsidise its Businesses in relation
to the services it provides. The Licensee shall maintain such records as are necessary in order
to evidence material transfers between the different Licensed Services provided.
(13) UNDUE DISCRIMINATION & ANTI-COMPETITIVE PRACTICES:
13.1 The Licensee shall not (whether in respect of the rates or other terms and conditions applied
or otherwise) show undue preference to, or exercise undue discrimination against, particular
persons or persons of any class in relation to the provision of the Licensed Services. The
Licensee may be deemed to have shown such undue discrimination if it unfairly favours to a

12
material extent a business carried on by it in relation to the provision of the Licensed Services
so as to place at a significant competitive disadvantage persons competing with that business.
13.2 The Licensee shall not engage in any anti-competitive practices and, in particular, shall not:
1. abuse any dominant position in any telecommunications service market;
2. enter into agreements with any other service provider or any Licensed Operator
which have as their purpose or effect the fixing of prices, allocation of customers or
specific service markets or other improper restraint on competition; or
3. use information provided by any other Licensed Operator or service providers for
anti-competitive purposes.
Any question relating to whether any act done or course of conduct is contrary to this
Condition shall be determined by the Regulatory Authority and the measures deemed
necessary to remedy this situation shall be taken by it.
(14) ACCOUNTING AND AUDITING:
The Licensee shall maintain financial records and books of accounts in accordance with the
laws and the accounting principles of Oman. The Licensee shall submit to the Authority
within three (3) months of the closing of the year audited financial statements and summary
of accounts that show the following information about the Licensed Services:
1. Gross revenue;
2. Description and amount of each cost element and item;
3. Gross profit, operating profit, profit before and after tax, carried forward profit or
loss;
4. Description of an amount of fees paid and payable to the Authority;
5. Access charges and income of co-location agreements.
(15) PROVISION OF INFORMATION:
15.1 The Licensee is required to maintain and provide such information in such manner and at
such times as the Authority may request. The Authority shall have the right to request the
Licensee to submit periodic reports, statistics and other data and additional information as
required with a view to supervise and enforce effectively the terms of this Licence.
15.2 The Licensee shall provide the Regulatory Authority's employees, who are empowered with
judicial authority, with access, during normal business hours, to all equipment, facilities,
books and records of the Licensee relevant to the performance of the Licence.

13
(16) SPECIFIC CONDITIONS FOR CONTENT
16.1 The Licensee shall obtain the necessary approvals from the concerned authorities with respect
to the material transmitted through the service and shall be solely responsible for the content
and accuracy of its service, and shall ensure that the information provided do not impair the
accepted moral standards and social values in the Sultanate.
16.2 The Licensee shall not provide the service in a way that may create problems or bring
contempt to the country or its people or tends to undermine integrity or solidarity of the State
or violate any provisions of the constitution of Sultanate of Oman or any of the applicable
laws.
16.3 The Licensee shall ensure that the programs available through the service must not mislead
any person with respect to the content or cost of the service being offered and shall not induce
an unacceptable sense of fear or anxiety in the general public and all its advertisements shall
not be in violation of the applicable Laws in the Sultanate.
16.4 The Licensee shall ensure that the information available on the service is updated at regular
intervals of time when required and should state at the beginning of the program that the
following information is correct at the time in which it is provided.
16.5 The Licensee shall inform the users that they are not allowed to reproduce, re-distribute, re-
transmit, publish, translate, transfer, or exploit, any information or other material that are
subject to the owner’s copyright. Any subscriber can however, retrieve public domain
information content through the service for his personal use or non-commercial re-
distribution.
(17) CODE OF PRACTICE OF LICENSED SERVICE:
The Licensee shall comply with the provisions of the rules of conduct for using the licensed
service and the other relevant regulations.
(18) PRE – NOTIFICATION OF CHANGE IN SHAREHOLDING:
18.1 The Licensee shall obtain prior written approval from the Authority for any change in the
acquisition of shares by any person in the share capital invested only if by reason of that
change, the voting rights or the total number of shares in that Relevant Company held by that
person together with any shares known by the Licensee to be held by any nominee or trustee
for that person immediately after the change or acquisition exceed (10%).
18.2 The Licensed Operator may not own more than 5% of the Licensee's shares without a prior
written approval from the Regulatory Authority, and may not have voting rights or executive
powers.
(19) TRANSFERS OF RIGHTS OR OBLIGATIONS
19.1 The Licensee may not assign or otherwise transfer the Licence to another person without the
prior written approval of the Regulatory Authority.

14
19.2 Any entity that becomes a duly authorised successor or assign to the Licensee through
affiliation, assignment, transfer of control, merger, liquidation, reorganisation or otherwise,
shall, as a condition to such succession or assignment, be required to execute such documents
as the Regulatory Authority deems appropriate.
(20) DISPUTES
The Authority may consider the disputes that arise between the Licensee and the Licensed
Operators, the other Telecommunications Service providers or Customers and resolve them
by justified decisions in accordance with the Telecommunications Regulatory Act and the
applicable laws. The decisions of the Authority shall be binding to all parties whereas the
Authority may, with the agreement of the parties to the dispute, refer the dispute to
arbitration.
(21) PENALTIES
21.1 In addition to any specific penalties or consequences set out in this decision or under the
Telecommunications Regulatory Act or the applicable laws or Regulations, if the Licensee
fails to remedy any damage resulting from non-compliance with any requirement of this
License, the Regulatory Authority may impose a penalty not exceeding double the costs
necessary to remedying the default
21.2 The Authority shall deliver written notice identifying the specific default to be remedied by
the Licensee. The Licensee shall have fifteen (15) days to propose a specific plan for
remedying the identified default within an identified time period. The Authority may approve
the plan and notify the Licensee to implement it.
21.3 If the Authority did not approve the plan, the Licensee shall have another period not less than
fifteen (15) days to modify the plan in accordance with the Authority's directions. If the
licensee fails to implement the plan within the time limit, the Authority shall impose the
penalty stipulated in Condition (21-1).

10 gen-class2 - rules and conditions

More Related Content

What's hot (18)

Viewers also liked (15)

Similar to 10 gen-class2 - rules and conditions (19)

More from traoman (20)

Recently uploaded (20)

10 gen-class2 - rules and conditions