A quality management system is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. It helps coordinate and direct an organization's activities to meet customer and regulatory requirements and improve effectiveness and efficiency continuously. Implementing a quality management system involves identifying and managing interconnected processes to ensure customer satisfaction. Basic steps include design, build, control, measure, review, and improve. Quality management standards like ISO 9000 provide requirements and guidelines for organizations to establish effective quality management systems.