Developing and Implementing Scorecards and Dashboards
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The document discusses the differences between scorecards and dashboards, highlighting that scorecards show performance data over time while dashboards provide real-time visual indicators. It outlines key elements, characteristics, and the implementation process for both tools, emphasizing the importance of actionable metrics and role-based customization. Additionally, it offers a simplified four-step process for implementing a dashboard or scorecard effectively.
Developing and Implementing Scorecards and Dashboards
- 2. Scorecards vs. Dashboards Scorecards illustrate performance data over a period of time. Dashboards are a series of graphs, charts, gauges and other visual indicators that illustrate performance in real time. FREE Performance Management Kit at www.performance-success.com
- 3. 2 Main Elements of Scorecards & Dashboards Display Manager - A small configuration program used to select the display’s parameters such as captions, type of chart or graph, minimum/maximum values, data source, color codes and others. Data Manager - A small configuration program used to select the display’s parameters such as captions, type of chart or graph, minimum/maximum values, data source, color codes and others. FREE Performance Management Kit at www.performance-success.com
- 4. 4 Characteristics of Scorecards… Executive View Object Oriented Measurement Stop Light Indicators FREE Performance Management Kit at www.performance-success.com
- 5. The Balanced Scorecard Four Perspectives: • Financial • Internal Business Processes • Learning and Growth • Customer FREE Performance Management Kit at www.performance-success.com
- 6. Balanced Scorecard Elements Financial To succeed financially, what should we accomplish for our stakeholders Customer Internal Business Vision and Processes Strategy To achieve our To satisfy vision, how customers, should we appear to our Learning and what processes should we excel customers Growth at To achieve our vision, how will we sustain our ability to change and improve FREE Performance Management Kit at www.performance-success.com
- 7. Dashboards Dashboards are a series of visual indicators that illustrate performance in real time Dashboards often represent timely information FREE Performance Management Kit at www.performance-success.com
- 8. Dashboard Characteristics • Actionable Indicators • Lead Indicators • Alerts and Thresholds • Easily Accessible FREE Performance Management Kit at www.performance-success.com
- 9. Scorecard/Dashboard Implementation Process Create Enterprise Link via Customize Provide Generate Automatic Role-Based Ensure Performance Strategy Scorecard Feedback Alerts Planning Map Dashboards Scalability Loops Scorecard Process FREE Performance Management Kit at www.performance-success.com
- 10. Scorecard/Dashboard Implementation Process Enterprise Link via Create Customize Generate Provide Performance Strategy Scorecard Automatic Feedback Role-Based Alerts Ensure Map Dashboards Scalability Planning Loops Scorecard Process FREE Performance Management Kit at www.performance-success.com
- 11. Scorecard/Dashboard Implementation Process Link via Create Customize Enterprise Strategy Performance Planning Generate Scorecard Automatic Feedback Role-Based Dashboards Provide Alerts Ensure Scalability Map Loops Scorecard Process FREE Performance Management Kit at www.performance-success.com
- 12. Linking Through Strategy Maps Strategy Map Adaptation from Robert S. Kaplan and David P. Norton FREE Performance Management Kit at www.performance-success.com
- 13. Scorecard/Dashboard Implementation Process Enterprise Generate Link via Create Automatic Customize Provide Ensure Performance Strategy Role-Based Map Scorecard Planning Feedback Dashboards Alerts Scalability Loops Scorecard Process FREE Performance Management Kit at www.performance-success.com
- 14. Scorecard/Dashboard Implementation Process Create Enterprise Link via GenerateAutomaticCustomize Role-Based Provide Ensure Performance Strategy Alerts Planning Map Scorecard FeedbackDashboards Scalability Loops Scorecard Process FREE Performance Management Kit at www.performance-success.com
- 15. Scorecard/Dashboard Implementation Process Link via Create Customize Enterprise Generate Automatic Provide Performance Planning Strategy Scorecard FeedbackRole-Based Alerts Ensure Scalability Map Loops Dashboards Scorecard Process FREE Performance Management Kit at www.performance-success.com
- 16. Scorecard/Dashboard Implementation Process Enterprise Link via Generate Create Automatic Customize Role-Based Provide Ensure Performance Strategy Planning Map Scorecard Feedback Loops Dashboards AlertsScalability Scorecard Process FREE Performance Management Kit at www.performance-success.com
- 17. Scorecard/Dashboard Implementation Process Create Link via Enterprise Performance Strategy Generate Scorecard Automatic Feedback Customize Role-Based Ensure Provide Alerts Dashboards Scalability Planning Map Loops Scorecard Process FREE Performance Management Kit at www.performance-success.com
- 18. 4 Easy Steps to Implementing a Dashboard/Scorecard (Step 1) FREE Performance Management Kit at www.performance-success.com
- 19. 4 Easy Steps to Implementing a Dashboard/Scorecard (Step 2) First, year to year growth percentage is calculated using the formula =(D5-C5)/C5 in cell E5, copying the formula to cells E6 - E11, and formatting the cells to percentage. FREE Performance Management Kit at www.performance-success.com
- 20. 4 Easy Steps to Implementing a Dashboard/Scorecard (Step 3) Type the following formula in cell F5 and copy it to cells F6 to F11: =IF(E5>0,CONCATENATE(FIXED(E5*100,2,TRUE),"%",REPT(" ",10- LEN(FIXED(E5*100,2,TRUE))),"▲"), IF(E5<0, CONCATENATE(FIXED(E5*100,2,TRUE),"%",REPT(" ",10- LEN(FIXED(E5*100,2,TRUE))),"▼"),CONCATENATE(FIXED(E5*100,2,TRUE), "%",REPT(" ",9-LEN(FIXED(E5*100,2,TRUE))),"◄►") )) FREE Performance Management Kit at www.performance-success.com
- 21. 4 Easy Steps to Implementing a Dashboard/Scorecard (Step 4) FREE Performance Management Kit at www.performance-success.com