agile lean it experience coaching mentoring human it change global software development agile transformation adoption cognitive science lean transformation happiness psychology money gug jug motivation stesti social sciences lean kaizen agile software development booklet hints a3 distributed software delivery rapid change significant results distributed software development lessons learnt itil story version 3 maintenance repair and operations it maintenance it service management lean manufacturing design waste value needs teams personal development innovation evaluation phases scrum master role checklist visibility gemba performance kpi agilia measurement kanban typology lean tools soft aspects lean software development lean enterprise lean management human change organizational change human emotional intelligence decision making brain experiment emotion vision common goal metrics
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