create a website

Theoretical Model of Engagement in the Context of Brand Communities. (2017). Cunha, Victor Manoel ; Freitas, Flavia Dalbergaria.
In: Brazilian Business Review.
RePEc:bbz:fcpbbr:v:14:y:2017:i:1:p86-107.

Full description at Econpapers || Download paper

Cited: 4

Citations received by this document

Cites: 74

References cited by this document

Cocites: 50

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

  1. Engagement, participation, and relationship quality in the context of co-creation in brand communities. (2022). Arora, Mehak ; Haverila, Matti ; McLaughlin, Caitlin.
    In: Journal of Marketing Analytics.
    RePEc:pal:jmarka:v:10:y:2022:i:3:d:10.1057_s41270-021-00136-5.

    Full description at Econpapers || Download paper

  2. Brand orientation of nonprofit organizations and its relationship with the attitude toward charity and donation intention. (2020). Mainardes, Emerson ; Junior, Lindemberg Costa ; Silva, Leonilde Conceio ; Campagnaro, Arilda Magna.
    In: International Review on Public and Nonprofit Marketing.
    RePEc:spr:irpnmk:v:17:y:2020:i:3:d:10.1007_s12208-020-00251-6.

    Full description at Econpapers || Download paper

  3. How psychological ownership stimulates participation in online brand communities? The moderating role of member type. (2019). Kumar, Jitender.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:105:y:2019:i:c:p:243-257.

    Full description at Econpapers || Download paper

  4. Brand orientation of nonprofit organizations and its relationship with the attitude toward charity and donation intention. (). Mainardes, Emerson ; Junior, Lindemberg Costa ; Silva, Leonilde Conceio ; Campagnaro, Arilda Magna.
    In: International Review on Public and Nonprofit Marketing.
    RePEc:spr:irpnmk:v::y::i::d:10.1007_s12208-020-00251-6.

    Full description at Econpapers || Download paper

References

References cited by this document

  1. ABDALA, M. M.; BRAVO, I. G. Eu odeio Coca-Cola: Uma aAnálise Netnográfica sobre o discurso antimarca da comunidade virtual do Orkut. Revista eletrônica Estrat Neg, Florianópolis, v. 4, n. 2, p. 61-86, 2011.
    Paper not yet in RePEc: Add citation now
  2. ACOSTA, P. M.; DEVASAGAYAM, R. A. J. Brand Cult: Extending the Notion of Brand Communities. Marketing Management Journal, v. 20, n. 1, p. 165-176, 2010.
    Paper not yet in RePEc: Add citation now
  3. ADADE, D. R.; BARROS, D. F. Uma investigação sobre a Comunidade de Marca do Concurso Comida Di Buteco. Revista ADM.MADE, v. 17, n. 3, p. 127-148, 2013.
    Paper not yet in RePEc: Add citation now
  4. ALGESHEIMER, R.; DHOLAKIA, U. M.; HERRMANN, A. The Social Influence of Brand Community: Evidence from European Car Clubs. Journal of Marketing, v. 69, n. 3, p. 1934, 2005.
    Paper not yet in RePEc: Add citation now
  5. ALMEIDA, S. O. D. et al. Efeitos da comunidade de origem no participante de comunidades virtuais de marca. Revista de Administração de Empresas, v. 52, n. 2, p. 204-216, 2012.
    Paper not yet in RePEc: Add citation now
  6. ALMEIDA, S. O. D. et al. Os efeitos da participação em comunidades virtuais de marca no comportamento do consumidor: proposição e teste de um modelo teórico. Rev. adm. contemporânea, v. 15, n. 3, p. 366-391, 2011.
    Paper not yet in RePEc: Add citation now
  7. ALMEIDA, S. O. D. et al. Participant Diversity and Expressive Freedom in Firm-Managed and Customer-Managed Brand Communities. BAR - Brazilian Administration Review, v. 10, n. 2, p. 195-218, 2013.
    Paper not yet in RePEc: Add citation now
  8. AMINE, A.; SITZ, L. How does a virtual brand community emerge? Some implications for marketing research. Ensomar Conference, Warsaw, Poland, 2004.
    Paper not yet in RePEc: Add citation now
  9. ANDERSEN, P. H. Relationship marketing and brand involvement of professionals through web-enhanced brand communities: The case of Coloplast. Industrial Marketing Management, v. 34, n. 1, p. 39-51, 2005.
    Paper not yet in RePEc: Add citation now
  10. BAGOZZI, R. P.; DHOLAKIA, U. M. Antecedents and purchase consequences of customer participation in small group brand communities. International Journal of Research in Marketing, v. 23, n. 1, p. 45-61, 2006.
    Paper not yet in RePEc: Add citation now
  11. BAGOZZI, R. P.; DHOLAKIA, U. M. Intentional Soacial Action in Virtual Communities. Journal og Interactive Marketing, v. 16, n. 2, p. 2 - 21, 2002.
    Paper not yet in RePEc: Add citation now
  12. BOLTON, R.; SAXENA-IYER, S. Interactive Services: A Framework, Synthesis and Research Directions. Journal of Interactive Marketing, v. 23, p. 91-104, 2009.

  13. BRODIE, R. J. et al. Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research, v. 66, n. 1, p. 105–114, 2013.

  14. BRODIE, R. J. et al. Customer Engagement: Conceptual Domain, Fundamental Propositions, and Implications for Research. Journal of Service Research, p. 1-20, 2011.
    Paper not yet in RePEc: Add citation now
  15. BROGI, S. Online Brand Communities: A Literature Review. Procedia - Social and Behavioral Sciences, v. 109, p. 385-389, 2014.
    Paper not yet in RePEc: Add citation now
  16. CARLSON, B. D.; SUTER, T. A.; BROWN, T. J. Social versus psychological brand community: The role of psychological sense of brand community. Journal of Business Research, v. 61, n. 4, p. 284–291, 2008.

  17. CASALÓ, L. V.; FLAVIN, C.; GUINALÍU, M. Promoting Consumer's Participation in Virtual Brand Communities: A New Paradigm in Branding Strategy. Journal of Marketing Communications, v. 14, n. 1, p. 19-36, 2008.
    Paper not yet in RePEc: Add citation now
  18. CASALÓ, L. V.; FLAVIN, C.; GUINALÍU, M. The impact of participation in virtual brand communities on consumer trust and loyalty: The case of free software. Online Information Review, v. 31, n. 6, p. 775-792, 2007.
    Paper not yet in RePEc: Add citation now
  19. CHANG, A.; HSIEH, S. H.; TSENG, T. H. Online Brand Community Response to Negative Brand Events: The Role of Group eWOM. Internet Research , v. 23, n. 4, 2013.
    Paper not yet in RePEc: Add citation now
  20. COVA, B.; PACE, S. Brand community of convenience products: new forms of customer empowerment – the case “my Nutella The Community”. European Journal of Marketing , v. 40, n. 9/10, p. 1087-1105, 2006.
    Paper not yet in RePEc: Add citation now
  21. COVA, B.; WHITE, T. Counter-brand and alter-brand communities: the impact of Web 2.0 on tribal marketing approaches. Journal of Marketing Management, v. 26, n. 3-4, p. 256270, 2010.
    Paper not yet in RePEc: Add citation now
  22. DEVASAGAYAM, P. R.; BUFF, C. L. A Multidimensional Conceptualization of Brand Community: An Empirical Investigation. Sport Marketing Quarterly, v. 17, n. 1, p. 20-29, 2008.
    Paper not yet in RePEc: Add citation now
  23. DHOLAKIA, U. M.; BAGOZZI, R. P.; PEARO, L. K. A social influence model of consumer participation in network- and small-group-based virtual communities. Intern. J. of Research in Marketing, v. 21, p. 241–263, 2004.
    Paper not yet in RePEc: Add citation now
  24. FÜLLER, J.; MATZLER, K.; HOPPE, M. Brand Community Members as a Source of Innovation. Journal of Product Innovation Management, v. 25, n. 6, p. 608-619, 2008.
    Paper not yet in RePEc: Add citation now
  25. FEITOSA, W. R.; BOTELHO, D.; LOURENÇO, C. E. Comunidades virtuais de marca de produtos de consumo e criação de engajamento: uma investigação qualitativa. Revista Eletrônica Gestão e Serviços, v. 5, n. 1, p. 827-848, 2014.
    Paper not yet in RePEc: Add citation now
  26. Freitas, Almeida BBR, Braz. Bus. Rev. (Engl. ed., Online), Vitória, v.14, n.1, Art. 5, p. 87-109 jan.-feb. 2017 www.bbronline.com.br MUNIZ JR, A. M.; O'GUINN, T. C. Brand Community and the Sociology of Brands. In: LYNCH, K. P. C. A. J. G. Advances in Consumer Research. [S.l.]: [s.n.], v. 23, 1996. p. 265-267.
    Paper not yet in RePEc: Add citation now
  27. FREITAS, G. K. A. D.; LEÃO, A. L. M. D. S. Atividades Marcárias Como Recursos de Elaboração da Face em Comunidades Virtuais de Marca: Análise de uma Comunidade Virtual de Consumidores da Coca-Cola. Revista Brasileira de Marketing, v. 9, n. 2, p. 85-112, 2010. FREITAS, G. K. A. D.; LEÃO, A. L. M. D. S. A elaboração da face em comunidades virtuais de marca: um estudo de caso sobre uma comunidade virtual de consumidores de Coca-Cola.
    Paper not yet in RePEc: Add citation now
  28. GUMMERUS, J. et al. Customer engagement in a Facebook brand community. Management Research Review, v. 35, n. 9, p. 857-877, 2012.

  29. HASSAY, D. N.; PELOZA, J. Building the Charity Brand Community. Journal of Nonprofit & Public Sector Marketing, v. 21, n. 1, p. 24-55, 2009.
    Paper not yet in RePEc: Add citation now
  30. HEERE, B. et al. Brand Community Development Through Associated Communities: Grounding Community Measurement Within Social Identity Theory. Journal of Marketing Theory & Practice, v. 19, n. 4, p. 407-422, 2011.
    Paper not yet in RePEc: Add citation now
  31. HICKMAN, T.; WARD, J. The Dark Side of Brand Community: Inter-Group Stereotyping, Trash Talk, and Schadenfreude. Advances in Consumer Research, v. 34, p. 314-319, 2007. HOLLEBEEK, L. D. Demystifying customer brand engagement: Exploring the loyalty nexus.
    Paper not yet in RePEc: Add citation now
  32. HOLLENBECK, C. R.; ZINKHAN, G. M. Anti-brand communities, negotiation of brand meaning, and the learning process: The case of Wal-Mart. Consumption Markets and Culture, v. 13, n. 3, p. 325-345, 2010.
    Paper not yet in RePEc: Add citation now
  33. HONGMIN, A.; MIN WOO, K.; YONGJUN, S. Online Brand Community across Cultures. International Journal of e-Business Management, v. 4, n. 1, p. 34-52, 2010.
    Paper not yet in RePEc: Add citation now
  34. JANG, H. et al. The Influence of On-Line Brand Community Characteristics on Community Commitment and Brand Loyalty. International Journal of Electronic Commerce, v. 12, n. 3, p. 57-80, 2008.
    Paper not yet in RePEc: Add citation now
  35. JUNG, N. Y.; KIM, S.; KIM, S. Influence of consumer attitude toward online brand community on revisit intention and brand trust. Journal of Retailing and Consumer Services, v. 21, n. 4, p. 581-589, 2014.

  36. KATZ, M.; HEERE, B. Empowerment within brand communities: Overcoming the Achilles' Heel of scale-free networks. Sport Management Review, 2014.
    Paper not yet in RePEc: Add citation now
  37. KATZ, M.; HEERE, B. Leaders and Followers: An Exploration of the Notion of Scale-Free Networks Within a New Brand Community. Journal of Sport Management, v. 24, n. 7, p. 271-287, 2013.
    Paper not yet in RePEc: Add citation now
  38. KOH, J.; KIM, Y.-G. Knowledge sharing in virtual communities: an e-business perspective. Expert Systems with Applications, v. 26, p. 155–166, 2004.
    Paper not yet in RePEc: Add citation now
  39. KUO, Y.-F.; FENG, L.-H. Relationships among community interaction characteristics, perceived benefits, community commitment, and oppositional brand loyalty in online brand communities. International Journal of Information Management, v. 33, n. 6, p. 948-962, 2013.
    Paper not yet in RePEc: Add citation now
  40. LEE, Y.-H.; CHANG, W.-L. The effect of interpersonal relationships on brand community. International Journal of Digital Content Technology and its Applications, v. 5, n. 7, p. 297-305, 2011.
    Paper not yet in RePEc: Add citation now
  41. MADUPU, V.; COOLEY, D. O. Antecedents and Consequences of Online Brand Community Participation: A Conceptual Framework. Journal of Internet Commerce, v. 9, n. 2, p. 127147, 2010a.
    Paper not yet in RePEc: Add citation now
  42. MADUPU, V.; COOLEY, D. O. Cross-Cultural Differences in Online Brand Communities: An Exploratory Study of Indian and American Online Brand Communities. Journal of International Consumer Marketing, v. 22, n. 4, p. 363-375, 2010b.
    Paper not yet in RePEc: Add citation now
  43. MARCHI, G.; GIACHETTI, C.; DE GENNARO, P. Extending lead-user theory to online brand communities: The case of the community Ducati. Technovation, v. 31, n. 8, p. 350361, 2011.
    Paper not yet in RePEc: Add citation now
  44. MARZOCCHI, G.; MORANDIN, G.; BERGAMI, M. Brand communities: loyal to the community or the brand? European Journal of Marketing, v. 47, n. 1/2, p. 93-114, 2013.
    Paper not yet in RePEc: Add citation now
  45. MCALEXANDER, J. H.; KIM, S. K.; ROBERTS, S. D. Loyalty: the Influence of Satisfaction and Brand Community Integration. Journal of Marketing Theory & Practice, v. 11, n. 4, p. 1-11, 2003.
    Paper not yet in RePEc: Add citation now
  46. MCALEXANDER, J. H.; SCHOUTEN, J. W.; KOENIG, H. F. Building Brand Community. Journal of MArketing, v. 66, n. January, p. 38-54, 2002.
    Paper not yet in RePEc: Add citation now
  47. MCWILLIAM, G. Building Strong Brands through Online Communities. Sloan Management Review, v. 41, n. 3, p. 43-54, 2000.
    Paper not yet in RePEc: Add citation now
  48. MILLN, .; DÍAZ, E. Analysis of consumers' response to brand community integration and brand identification. Journal of Brand Management, v. 21, n. 3, p. 254-272, 2014.
    Paper not yet in RePEc: Add citation now
  49. MORANDIN, G.; BAGOZZI, R. P.; BERGAMI, M. Brand community membership and the construction of meaning. Scandinavian Journal of Management, v. 29, n. 2, p. 173-183, 2013.

  50. MUÑIZ JR., A. M.; SCHAU, H. J. Religiosity in the Abandoned Apple Newton Brand Community. Journal of Consumer Research, v. 31, n. Março, p. 737-747, 2005.

  51. O'SULLIVAN, S. R.; RICHARDSON, B.; COLLINS, A. How brand communities emerge: The Beamish conversion experience. Journal of Marketing Management, v. 27, n. 9/10, p. 891-912, 2011.
    Paper not yet in RePEc: Add citation now
  52. OUWERSLOOT, H.; ODEKERKEN-SCHRÖDER, G. Who's who in brand communities – and why? European Journal of Marketing, v. 42, n. 5/6, p. 571-585, 2008.
    Paper not yet in RePEc: Add citation now
  53. PATTERSON, P.; YU, T.; RUYTER, K. D. Understanding Customer Engajement in Services. Advancing Theory, Maintaining Relevance, Proceedings of ANZMAC 2006 Conference, 4-6 December 2006.
    Paper not yet in RePEc: Add citation now
  54. PONGSAKORNRUNGSILP, S.; SCHROEDER, J. E. Understanding value co-creation in a co-consuming brand community. Marketing Theory, v. 11, n. 3, p. 303-324, 2011.
    Paper not yet in RePEc: Add citation now
  55. POSTNES, T.; SPEARS, R.; LEA, M. The formation of group norms in Computer-Mediated Communication. Human Communication Research, v. 26, n. 6, p. 341 - 371, 2000.
    Paper not yet in RePEc: Add citation now
  56. QUINN, M.; DEVASAGAYAM, R. Building brand community among ethnic diaspora in the USA: Strategic implications for marketers. Journal of Brand Management, v. 13, n. 2, p. 101-114, 2005.
    Paper not yet in RePEc: Add citation now
  57. RAÏES, K.; GAVARD-PERRET, M.-L. Brand Loyalty Intention Among Members of a Virtual Brand Community: the Dual Role of Commitment. Recherche et Applications en Marketing (English Edition), v. 26, n. 3, p. 23-41, 2011.
    Paper not yet in RePEc: Add citation now
  58. SCHAU, H. J.; MUÑIZ JR., A. M.; ARNOULD, E. J. How Brand Community Practices Create Value. Journal of Marketing, v. 73, n. September, p. 30–51, 2009.
    Paper not yet in RePEc: Add citation now
  59. SCHAU, H. J.; MUNIZ JR, A. M. Brand Communities and Personal Identities: Negotiations in Cyberspace. Advances in Consumer Research, v. 29, n. 1, p. 344-349, 2002.
    Paper not yet in RePEc: Add citation now
  60. STOKBURGER-SAUER, N. Brand community: Drivers and outcomes. Psychology & Marketing, v. 27, n. 4, p. 347-368, 2010.
    Paper not yet in RePEc: Add citation now
  61. SUKOCO, B. M.; WU, W.-Y. The personal and social motivation of customers' participation in brand community. African Journal of Business Management, v. 4, n. 5, p. 614-622, 2010.
    Paper not yet in RePEc: Add citation now
  62. Theoretical Model of Engagement in the Context of Brand Communities BBR, Braz. Bus. Rev. (Engl. ed., Online), Vitória, v.14, n.1, Art. 5, p. 87-109 jan.-feb. 2017 www.bbronline.com.br
    Paper not yet in RePEc: Add citation now
  63. Theoretical Model of Engagement in the Context of Brand Communities BBR, Braz. Bus. Rev. (Engl. ed., Online), Vitória, v.14, n.1, Art. 5, p. 87-109 jan.-feb. 2017 www.bbronline.com.br BHATTACHARYA, C.; ELSBACH, K. Us versus them: The roles of organizational identification and disidentification in social marketing initiatives. Journal of Public Policy & Marketing, v. 21, n. 1, p. 26–36, 2002.
    Paper not yet in RePEc: Add citation now
  64. Theoretical Model of Engagement in the Context of Brand Communities BBR, Braz. Bus. Rev. (Engl. ed., Online), Vitória, v.14, n.1, Art. 5, p. 87-109 jan.-feb. 2017 www.bbronline.com.br KELMAN, H. C. Compliance, identification, and internalization: Three processes of attitude change. Journal of Conflict Resolution, v. 2, n. 1, p. 51-60, 1958.
    Paper not yet in RePEc: Add citation now
  65. Theoretical Model of Engagement in the Context of Brand Communities BBR, Braz. Bus. Rev. (Engl. ed., Online), Vitória, v.14, n.1, Art. 5, p. 87-109 jan.-feb. 2017 www.bbronline.com.br VAN DOORN, J. et al. Customer Engagement Behavior: Theoretical Foundations and Research Directions. Journal of Service Research, v. 13, n. 3, p. 253-266, 2010.
    Paper not yet in RePEc: Add citation now
  66. THOMPSON, S. A.; SINHA, R. K. Brand Communities and New Product Adoption:The Influence and Limits of Oppositional Loyalty. Journal of Marketing, v. 72, n. 6, p. 65-80, 2008.
    Paper not yet in RePEc: Add citation now
  67. TSAI, H.-T.; HUANG, H.-C.; CHIU, Y.-L. Brand community participation in Taiwan: Examining the roles of individual-, group-, and relationship-level antecedents. Journal of Business Research, v. 65, n. 5, p. 676-684, 2012.

  68. VIVEK, S. D.; BEATTY, S. E.; MORGAN, R. M. Customer Engagement: Exploring Customer Relationships Beyond Purchase. Journal of Marketing Theory and Practice, v. 20, n. 2, p. 127–145, 2012. WIRTZ, J. et al. Managing brands and customer engagement in online brand communities.
    Paper not yet in RePEc: Add citation now
  69. WOISETSCHLÄGER, D. M.; HARTLEB, V.; BLUT, M. How to Make Brand Communities Work: Antecedents and Consequences of Consumer Participation. Journal of Relationship Marketing, v. 7, n. 3, p. 237-256, 2008.
    Paper not yet in RePEc: Add citation now
  70. YEH, Y.-H.; CHOI, S. M. MINI-lovers, maxi-mouths: An investigation of antecedents to eWOM intention among brand community members. Journal of Marketing Communications, v. 17, n. 3, p. 145-162, 2011.
    Paper not yet in RePEc: Add citation now
  71. YONGJUN, S. et al. An Explorative Study of Korean Consumer Participation in Virtual Brand Communities in Social Network Sites. Journal of Global Marketing, v. 23, n. 5, p. 430-445, 2010.
    Paper not yet in RePEc: Add citation now
  72. ZAGLIA, M. E. Brand communities embedded in social networks. Journal of Business Research, v. 66, n. 2, p. 216-223, 2013.

  73. ZHOU, Z. et al. How do brand communities generate brand relationships? Intermediate mechanisms. Journal of Business Research, v. 65, n. 7, p. 890-895, 2011.
    Paper not yet in RePEc: Add citation now
  74. ZHOU, Z. et al. Transforming visitors into members in online brand communities: Evidence from China. Journal of Business Research, v. 66, n. 12, p. 2438-2443, 2013.

Cocites

Documents in RePEc which have cited the same bibliography

  1. Using a technology acceptance model to determine factors influencing continued usage of mobile money service transactions in Ghana. (2023). Palaniappan, Sellappan ; Kelly, Afful Ekow.
    In: Journal of Innovation and Entrepreneurship.
    RePEc:spr:joiaen:v:12:y:2023:i:1:d:10.1186_s13731-023-00301-3.

    Full description at Econpapers || Download paper

  2. Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry. (2023). Qiu, Liangfei ; Hu, Yuheng ; al Balawi, Ramah.
    In: Information Systems Research.
    RePEc:inm:orisre:v:34:y:2023:i:2:p:442-462.

    Full description at Econpapers || Download paper

  3. Value co-creation on a shared healthcare platform: Impact on service innovation, perceived value and patient welfare. (2022). Hossain, Md Afnan ; Hani, Umme ; Akter, Shahriar ; Babu, Mujahid Mohiuddin.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:140:y:2022:i:c:p:95-106.

    Full description at Econpapers || Download paper

  4. Influences of place attachment and social media affordances on online brand community continuance. (2021). Wang, Kai ; Chang, Hsin-Lu.
    In: Information Systems and e-Business Management.
    RePEc:spr:infsem:v:19:y:2021:i:2:d:10.1007_s10257-019-00418-7.

    Full description at Econpapers || Download paper

  5. Self-Service Technology Recovery: The Effect of Recovery Initiation and Locus of Responsibility. (2021). Dao, Hung M ; Theotokis, Aristeidis.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:54:y:2021:i:c:p:25-39.

    Full description at Econpapers || Download paper

  6. Business model innovation through digitisation in social purpose organisations: A comparative analysis of Tate Modern and Pompidou Centre. (2021). Lee, Soohee ; Alshawaaf, Nasser.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:125:y:2021:i:c:p:597-608.

    Full description at Econpapers || Download paper

  7. A Bayesian network approach to juxtapose brand engagement and behaviors of substantive interest in e-services. (2020). Suh, Taewon ; Kang, Seok ; Kemp, Elyria A.
    In: Electronic Commerce Research.
    RePEc:spr:elcore:v:20:y:2020:i:2:d:10.1007_s10660-018-9320-0.

    Full description at Econpapers || Download paper

  8. Linking Interactive and Supportive Service Innovation with Customer Satisfaction Through Customer Value Creation. (2020). Alharthey, Bandar Khalaf.
    In: International Journal of Marketing Studies.
    RePEc:ibn:ijmsjn:v:10:y:2020:i:4:p:108.

    Full description at Econpapers || Download paper

  9. How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?. (2020). Kim, Taekyung ; Um, Taehyee ; Chung, Namho.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:12:p:5119-:d:375357.

    Full description at Econpapers || Download paper

  10. Consumer experience and the valued elements in the three phases of purchase of a cultural event. (2019). Alves, Helena ; Batista, Helena Maria ; Jesus, Catia Mendes.
    In: International Review on Public and Nonprofit Marketing.
    RePEc:spr:irpnmk:v:16:y:2019:i:2:d:10.1007_s12208-019-00224-4.

    Full description at Econpapers || Download paper

  11. A Perspective of Service-Dominant Logic on Customer Participation: A Meta-Analysis Approach. (2019). Wu, Wann-Yih ; Pham, Thu-Huong ; Nguyen, Phuoc-Thien.
    In: The Journal of Social Sciences Research.
    RePEc:arp:tjssrr:2019:p:551-558.

    Full description at Econpapers || Download paper

  12. Tendencies in research on innovation in low–technology sectors. (2018). Zemigala, Marcin.
    In: Operations Research and Decisions.
    RePEc:wut:journl:v:4:y:2018:p:107-121:id:1364.

    Full description at Econpapers || Download paper

  13. EXPLORING THE IMPACTS OF SERVICE INNOVATION ON CUSTOMER SATISFACTION IN THE TELECOM INDUSTRY: A PERSPECTIVE FROM INTERACTIVE AND SUPPORTIVE SERVICE INNOVATIONS. (2018). Ta, Dao Thi ; Yang, Chia-Han.
    In: International Journal of Innovation Management (ijim).
    RePEc:wsi:ijimxx:v:22:y:2018:i:07:n:s1363919618500536.

    Full description at Econpapers || Download paper

  14. Initiating value co-creation: Dealing with non-receptive customers. (2018). Friend, Scott B ; Malshe, Avinash.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:46:y:2018:i:5:d:10.1007_s11747-018-0577-6.

    Full description at Econpapers || Download paper

  15. Consumer empowerment in consumer–firm relationships: conceptual framework and implications for research. (2018). Senecal, Sylvain ; Akhavannasab, Sanam ; Dantas, Danilo C.
    In: AMS Review.
    RePEc:spr:amsrev:v:8:y:2018:i:3:d:10.1007_s13162-018-0120-4.

    Full description at Econpapers || Download paper

  16. The effect of telepresence, social presence and involvement on consumer brand engagement: An empirical study of non-profit organizations. (2018). Qasem, Zainah ; Dwivedi, Yogesh K ; Algharabat, Raed ; Rana, Nripendra P ; Alalwan, Ali Abdallah.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:40:y:2018:i:c:p:139-149.

    Full description at Econpapers || Download paper

  17. Customer participation in services: domain, scope, and boundaries. (2017). Sivakumar, K ; Dong, Beibei.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0524-y.

    Full description at Econpapers || Download paper

  18. Beyond the expected benefits: unpacking value co-creation in crowdsourcing business models. (2017). Berthon, Pierre ; Fedorenko, Ivan.
    In: AMS Review.
    RePEc:spr:amsrev:v:7:y:2017:i:3:d:10.1007_s13162-017-0106-7.

    Full description at Econpapers || Download paper

  19. Predicting Customers Recommendation from Co-creation of Value, Customization and Relational Value. (2017). Sehgal, Sanjeewani ; Sharma, Rita ; Sahi, Gurjeet Kaur.
    In: Vikalpa: The Journal for Decision Makers.
    RePEc:sae:vikjou:v:42:y:2017:i:1:p:19-35.

    Full description at Econpapers || Download paper

  20. Transforming Jewellery Designing: Empowering Customers through Crowdsourcing in India. (2017). sarmah, bijoylaxmi.
    In: Global Business Review.
    RePEc:sae:globus:v:18:y:2017:i:5:p:1325-1344.

    Full description at Econpapers || Download paper

  21. An Experience-based Collaborative Service System Model. (2017). Gardner, Lesley ; Atiq, Arzoo ; Srinivasan, Ananth.
    In: Service Science.
    RePEc:inm:orserv:v:9:y:2017:i:1:p:14-35.

    Full description at Econpapers || Download paper

  22. Atypical Shifts Post-failure: Influence of Co-creation on Attribution and Future Motivation to Co-create. (2017). Sugathan, Praveen ; Ranjan, Kumar Rakesh ; Mulky, Avinash G.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:38:y:2017:i:c:p:64-81.

    Full description at Econpapers || Download paper

  23. Theoretical Model of Engagement in the Context of Brand Communities. (2017). Cunha, Victor Manoel ; Freitas, Flavia Dalbergaria.
    In: Brazilian Business Review.
    RePEc:bbz:fcpbbr:v:14:y:2017:i:1:p86-107.

    Full description at Econpapers || Download paper

  24. Responding to the 98%: face-enhancing strategies for dealing with rejected customer ideas. (2016). Bone, Sterling A ; Fombelle, Paul W ; Lemon, Katherine N.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:44:y:2016:i:6:d:10.1007_s11747-015-0469-y.

    Full description at Econpapers || Download paper

  25. Value co-creation: concept and measurement. (2016). Read, Stuart ; Ranjan, Kumar Rakesh.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:44:y:2016:i:3:d:10.1007_s11747-014-0397-2.

    Full description at Econpapers || Download paper

  26. The effect of social media interactions on customer relationship management. (2016). Maecker, Olaf ; Becker, Jan U ; Barrot, Christian.
    In: Business Research.
    RePEc:spr:busres:v:9:y:2016:i:1:d:10.1007_s40685-016-0027-6.

    Full description at Econpapers || Download paper

  27. Structuring Technology Applications for Enhanced Customer Experience: Evidence from Indian Air Travellers. (2016). .
    In: Global Business Review.
    RePEc:sae:globus:v:17:y:2016:i:2:p:351-374.

    Full description at Econpapers || Download paper

  28. Investigating the Path from Supply Chain Integration to Business Performance: Evidence from a Sub-Saharan African Economy. (2016). Boso, Nathaniel ; Annan, Jonathan ; Essuman, Dominic.
    In: International Journal of Business and Management.
    RePEc:ibn:ijbmjn:v:11:y:2016:i:6:p:225.

    Full description at Econpapers || Download paper

  29. Social Media and Value Creation: The Role of Interaction Satisfaction and Interaction Immersion. (2016). Kaltcheva, Velitchka D ; Hamilton, Mitchell ; Rohm, Andrew J.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:36:y:2016:i:c:p:121-133.

    Full description at Econpapers || Download paper

  30. Value co-creation: Concept and contexts of application and study. (2016). Raposo, Mário ; Alves, Helena ; Fernandes, Cristina.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:5:p:1626-1633.

    Full description at Econpapers || Download paper

  31. Understanding consumer motivations to interact on brand websites in the international marketplace: Evidence from the U.S., China, and South Korea. (2016). Chen, Qimei ; Youn, James B ; Kelley, James B ; Alden, Dana L.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:12:p:5909-5916.

    Full description at Econpapers || Download paper

  32. Brand value co-creation in a digitalized world: An integrative framework and research implications. (2016). Ramaswamy, Venkat ; Ozcan, Kerimcan.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:33:y:2016:i:1:p:93-106.

    Full description at Econpapers || Download paper

  33. If you install it, will they use it? Understanding why hospitality customers take “technological pauses” from self-service technology. (2015). Rosenbaum, Mark S. ; Wong, Ipkin Anthony.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:68:y:2015:i:9:p:1862-1868.

    Full description at Econpapers || Download paper

  34. Using service logic to redefine exchange in terms of customer and supplier participation. (2015). Rehman, Muqqadas ; Pires, Guilherme D. ; Dean, Alison.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:68:y:2015:i:5:p:925-932.

    Full description at Econpapers || Download paper

  35. Collaborating online: the roles of interactivity and personalization. (2014). Blasco-Arcas, Lorena ; Jimenez-Martinez, Julio ; Hernandez-Ortega, Blanca I..
    In: The Service Industries Journal.
    RePEc:taf:servic:v:34:y:2014:i:8:p:677-698.

    Full description at Econpapers || Download paper

  36. Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions. (2014). Harrington, Robert ; Chathoth, Prakash K ; Altinay, Levent ; Ungson, Gerardo R ; Okumus, Fevzi.
    In: Tourism Management.
    RePEc:eee:touman:v:42:y:2014:i:c:p:181-193.

    Full description at Econpapers || Download paper

  37. Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation. (2014). Brodie, Roderick J ; Glynn, Mark S ; Hollebeek, Linda D.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:28:y:2014:i:2:p:149-165.

    Full description at Econpapers || Download paper

  38. Financial Literacy Through Service Innovation. (2013). Sinha, Rajeeva ; Maheshwari, Bharat ; Kedia, Avik.
    In: South Asian Journal of Business and Management Cases.
    RePEc:sae:sajbmc:v:2:y:2013:i:2:p:177-191.

    Full description at Econpapers || Download paper

  39. Experience, socialization and customer retention: Lessons from the dance floor. (2013). Riccaboni, Massimo ; Giudicati, Gianna ; Romiti, Anna.
    In: Marketing Letters.
    RePEc:kap:mktlet:v:24:y:2013:i:4:p:409-422.

    Full description at Econpapers || Download paper

  40. Online Damage Control: The Effects of Proactive Versus Reactive Webcare Interventions in Consumer-generated and Brand-generated Platforms. (2012). Willemsen, Lotte M ; van Noort, Guda.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:26:y:2012:i:3:p:131-140.

    Full description at Econpapers || Download paper

  41. Co-experience Network Dynamics: Lessons from the Dance Floor.. (2011). Riccaboni, Massimo ; Giudicati, Gianna ; Romiti, Anna.
    In: DISA Working Papers.
    RePEc:trt:disawp:2011/02.

    Full description at Econpapers || Download paper

  42. Consumers Search for Information on the Internet: How and Why China Differs from Western Europe. (2010). Wen, Zhong ; Poelmans, Jonas ; Baesens, Bart ; Vuylsteke, Alexander.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:24:y:2010:i:4:p:309-331.

    Full description at Econpapers || Download paper

  43. Interactive Technologies and Retailing Strategy: A Review, Conceptual Framework and Future Research Directions. (2010). Krishnamurthy, Sandeep ; Srinivasan, Raji ; Varadarajan, Rajan ; Pavlou, Paul A ; Yadav, Manjit S ; Vadakkepatt, Gautham Gopal ; Krause, Tom.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:24:y:2010:i:2:p:96-110.

    Full description at Econpapers || Download paper

  44. Brand Equity Management in a Multichannel, Multimedia Retail Environment. (2010). Keller, Kevin Lane.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:24:y:2010:i:2:p:58-70.

    Full description at Econpapers || Download paper

  45. Opportunities for Innovation in the Delivery of Interactive Retail Services. (2010). Bolton, Ruth ; Berry, Leonard L ; Seiders, Kathleen ; Meyer, Jeffrey ; Bridges, Cheryl H ; Parasuraman, A.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:24:y:2010:i:2:p:155-167.

    Full description at Econpapers || Download paper

  46. Mobile Marketing in the Retailing Environment: Current Insights and Future Research Avenues. (2010). Shankar, Venkatesh ; Naik, Prasad ; Hofacker, Charles ; Venkatesh, Alladi.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:24:y:2010:i:2:p:111-120.

    Full description at Econpapers || Download paper

  47. The Impact of Website Quality on Information Quality, Value, and Loyalty Intentions in Apparel Retailing. (2009). Niehm, Linda S ; Kim, Hyejeong.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:23:y:2009:i:3:p:221-233.

    Full description at Econpapers || Download paper

  48. Attribute Perceptions, Customer Satisfaction and Intention to Recommend E-Services. (2009). Frank, Tema ; Wang, Luming ; Finn, Adam.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:23:y:2009:i:3:p:209-220.

    Full description at Econpapers || Download paper

  49. Online Trust: State of the Art, New Frontiers, and Research Potential. (2009). Lorenzon, Antonio ; Urban, Glen L ; Amyx, Cinda.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:23:y:2009:i:2:p:179-190.

    Full description at Econpapers || Download paper

  50. Mobile Marketing: A Synthesis and Prognosis. (2009). Shankar, Venkatesh ; Balasubramanian, Sridhar.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:23:y:2009:i:2:p:118-129.

    Full description at Econpapers || Download paper

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-10-05 19:44:18 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.