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2. The Role of Perceived Value and Satisfaction in Shaping Customer Citizenship Behavior: Evidence from Turkey. (2024). Karahan, Mehmet Ozan.
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   RePEc:eco:journ3:2024-06-2.

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1. Residents’ Perceptions and Behaviors Regarding the Policy of Integrating Intangible Cultural Heritages into the Tourism Industry: Evidence from Dali, China. (2025). Zhang, Wenyuan ; Tan, Guoxin ; He, Qimin.
   In: Sustainability.
   RePEc:gam:jsusta:v:17:y:2025:i:2:p:795-:d:1571324.

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2. Engaging in customer citizenship behaviours to predict customer lifetime value. (2024). Moliner-Tena, Miguel-Angel ; Segarra-Moliner, Jose-Ramon.
   In: Journal of Marketing Analytics.
   RePEc:pal:jmarka:v:12:y:2024:i:2:d:10.1057_s41270-022-00195-2.

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3. The Effect of Customer Citizenship Behavior and Customer Entitlement. (2024). Amartey, Rhodalene ; Anim-Wright, Koryoe.
   In: International Journal of Business and Management.
   RePEc:ibn:ijbmjn:v:19:y:2024:i:2:p:129.

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4. The way to generate customer citizenship behavior with customer experience. (2024). Park, Jungkun ; Phuoc, Hoang Tran ; Kim, Dongyoup.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003594.

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5. The role of gamification in customer citizenship behavior on Chinas microfinance platforms. (2024). Lopez-Sanchez, Pilar ; Urquia-Grande, Elena ; Rodriguez-Lopez, Angel ; Liu, Aiping.
   In: Finance Research Letters.
   RePEc:eee:finlet:v:63:y:2024:i:c:s1544612324003891.

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6. The Role of Perceived Value and Satisfaction in Shaping Customer Citizenship Behavior: Evidence from Turkey. (2024). Karahan, Mehmet Ozan.
   In: International Review of Management and Marketing.
   RePEc:eco:journ3:2024-06-2.

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7. What Predicts Behavioral Intention in Eco-Friendly Hotels? The Roles of Tourist’s Perceived Value and Satisfaction: A Case Study of Thailand. (2023). Onlamai, Wanida ; Chokpreedapanich, Tananat ; Phikul, Kraisak ; Kokkhangplu, Akkhaporn.
   In: Sustainability.
   RePEc:gam:jsusta:v:15:y:2023:i:4:p:3219-:d:1063698.

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8. Link Virtual Community Interaction and Citizenship Behavior of Fitness Club Customers: The Role of Psychological Empowerment and Sense of Community. (2023). Wei, Qingyi ; Yang, Jin ; Liao, Fangwei.
   In: Sustainability.
   RePEc:gam:jsusta:v:15:y:2023:i:3:p:2455-:d:1051243.

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9. Education Beats at the Heart of the Sustainability in Thailand: The Role of Institutional Awareness, Image, Experience, and Student Volunteer Behavior. (2023). Khalid, Rimsha ; Raza, Mohsin ; Ivascu, Larisa ; Kasuma, Jati.
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   RePEc:gam:jsusta:v:15:y:2023:i:2:p:918-:d:1024741.

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10. The Impact of Tourist Operant Resources on Online Citizenship Behavior in Sustainable Tourism. (2023). Liu, Ting ; Lu, Qiuli ; Xue, Jiaqi ; Ma, Chun.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:23:p:16148-:d:1284336.

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11. Do Perceptions of Destination Social Responsibility Contribute to Environmentally Responsible Behavior? A Case Study in Phu Quoc, Vietnam. (2023). Nguyen, Yen.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:22:p:15803-:d:1277374.

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12. The Effect of Environmentally Sustainable Practices on Customer Citizenship Behavior in Eco-Friendly Hotels: Does the Green Perceived Value Matter?. (2022). Almakhayitah, Muhanna Yousef ; Shehata, Hossam Said ; Elsayed, Hassan Marzok ; Albakhit, Azzam Ibrahem ; Abdou, Ahmed Hassan.
    In: Sustainability.
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13. How Destination Social Responsibility Affects Tourist Citizenship Behavior at Cultural Heritage Sites? Mediating Roles of Destination Reputation and Destination Identification. (2022). Cheng, Zhenfeng ; Zhang, Hongsheng.
    In: Sustainability.
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14. Effects of confidence and social benefits on consumers€™ extra-role and in-role behaviors: A social identity and social exchange perspective. (2022). , Utkarsh ; Gupta, Roopak Kumar.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921004458.

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15. How Brand Symbolism, Perceived Service Quality, and CSR Skepticism Influence Consumers to Engage in Citizenship Behavior. (2021). Dalal, Bassam ; Aljarah, Ahmad.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:11:p:6021-:d:563085.

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16. Loyal Customers are Attached to Brands. Is this True? What is the Role of Customer Equity and Customer Trust?. (2021). Ayo, Mofoluwake F ; Babatunde, Onamusi Abiodun.
    In: Marketing and Branding Research.
    RePEc:bco:mbraaa::v:8:y:2021:p:76-86.

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17. When does customer CSR perception lead to customer extra-role behaviors? The roles of customer spirituality and emotional brand attachment. (2020). Hur, Won-Moo ; Moon, Tae-Won ; Kim, Hanna.
    In: Journal of Brand Management.
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18. Investing In CSR Pays You Back in Many Ways! The Case of Perceptual, Attitudinal and Behavioral Outcomes of Customers. (2020). Shaukat, Muhammad Zeeshan ; Nurunnabi, Mohammad ; Nazir, Mian Sajid ; Ahmed, Ishfaq ; Ali, Imran ; Khalid, Arooj.
    In: Sustainability.
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19. CUSTOMER CITIZENSHIP BEHAVIOR: SCALE DEVELOPMENT AND VALIDATION. (2020). Sarioglu, Cuneyd Ikbal.
    In: Management and Marketing Journal.
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20. Antecedents and consequences of shoppers attitude toward branded store-within-stores: An exploratory framework. (2019). Badrinarayanan, Vishag ; Becerra, Enrique P.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:105:y:2019:i:c:p:189-200.

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21. The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. (2018). Saunders, Stephen Graham ; de Beer, Leon Tielman ; Lisita, Inonge Theresa ; van Tonder, Estelle.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:45:y:2018:i:c:p:92-102.

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22. From mandatory to voluntary: consumer cooperation and citizenship behaviour. (2017). Huang, Stephen Chi-Tsun ; Wu, Shih-Hao ; Tsai, Ching-Yi Daphne.
    In: The Service Industries Journal.
    RePEc:taf:servic:v:37:y:2017:i:7-8:p:521-543.

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