create a website

The Effect of Customer Citizenship Behavior and Customer Entitlement. (2024). Amartey, Rhodalene ; Anim-Wright, Koryoe.
In: International Journal of Business and Management.
RePEc:ibn:ijbmjn:v:19:y:2024:i:2:p:129.

Full description at Econpapers || Download paper

Cited: 0

Citations received by this document

Cites: 57

References cited by this document

Cocites: 36

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

    This document has not been cited yet.

References

References cited by this document

  1. Ab Hamid, M. R., Sami, W., & Sidek, M. M. (2017). Discriminant validity assessment: Use of Fornell & Larcker criterion versus HTMT criterion. Journal of Physics: Conference Series, 890(1), 012163 Alnaimi, A. M. M., & Rjoub, H. (2019). Perceived organizational support, psychological entitlement, and extra-role behavior: The mediating role of knowledge hiding behavior. Journal of Management & Organization, 1-16.
    Paper not yet in RePEc: Add citation now
  2. Alves, H., Ferreira, J. J., & Fernandes, C. I. (2016). Customer’s operant resources effects on co-creation activities. Journal of Innovation & Knowledge, 1, 69-80 Anaza, N. A., & Zhao, J. (2013). Encounter-based antecedents of e-customer citizenship behaviors. Journal of Services Marketing, 27(2), 130-140.
    Paper not yet in RePEc: Add citation now
  3. Assiouras, I., Skourtis, G., Giannopoulos, A., Buhalis, D., & Koniordos, M. (2019). Value co-creation and customer citizenship behavior. Annals of Tourism Research, 78, 102742.

  4. Barling, J., Dupre, K. E., & Kelloway, E. K. (2009). Predicting workplace aggression and violence. Annual Review of Psychology, 60, 671-692.
    Paper not yet in RePEc: Add citation now
  5. Bettencourt, L. A. (1997). Customer voluntary performance: Customers as partners in service delivery. Journal of Retailing, 73(3), 383-406.
    Paper not yet in RePEc: Add citation now
  6. Binkhorst, E., & Den Dekker, T. (2013). Agenda for co-creation tourism experience research. In Marketing of tourism experiences (pp. 219-235). Routledge.
    Paper not yet in RePEc: Add citation now
  7. Bove, L. L., Pervan, S. J., Beatty, S. E., & Shiu, E. (2009). Service worker role in encouraging customer organizational citizenship behaviors. Journal of Business Research, 62(7), 698-705.

  8. Boyd III, H. C., & Helms, J. E. (2005). Customer entitlement theory and measurement. Psychology & Marketing, 22(3), 271-286.
    Paper not yet in RePEc: Add citation now
  9. Brown, T. J., Barry, T. E., Dacin, P. A., & Gunst, R. F. (2005). Spreading the word: Investigating antecedents of consumers’ positive word-of-mouth intentions and behaviors in a retailing context. Journal of the Academy of Marketing Science, 33(2), 123-138.
    Paper not yet in RePEc: Add citation now
  10. Campbell, W. K., Bonacci, A. M., Shelton, J., Exline, J. J., & Bushman, B. J. (2004). Psychological entitlement: Interpersonal consequences and validation of a self-report measure. Journal of Personality Assessment, 83(1), 29-45.
    Paper not yet in RePEc: Add citation now
  11. Cheng, J. C., Luo, S. J., Yen, C. H., & Yang, Y. F. (2016). Brand attachment and customer citizenship behaviors. The Service Industries Journal, 36(7-8), 263-277.

  12. Cho, I., Park, H., & Kim, J. K. (2015). The relationship between motivation and information sharing about products and services on Facebook. Behaviour & Information Technology, 34(9), 858-868.

  13. Choi, L., & Lotz, S. L. (2018). Exploring antecedents of customer citizenship behaviors in services. The Service Industries Journal, 38(9-10), 607-628.

  14. Di, E., Huang, C. J., Chen, I. H., & Yu, T. C. (2010). Organisational justice and customer citizenship behaviour of retail industries. The Service Industries Journal, 30(11), 1919-1934.
    Paper not yet in RePEc: Add citation now
  15. Dreze, X., & Nunes, J. C. (2009). Feeling superior: The impact of loyalty program structure on consumers' perceptions of status. Journal of Consumer Research, 35(6), 890-905.

  16. Fisk, G. M., & Neville, L. B. (2011). Effects of customer entitlement on service workers' physical and psychological well-being: A study of waitstaff employees. Journal of Occupational Health Psychology, 16(4), 391.
    Paper not yet in RePEc: Add citation now
  17. Fombelle, P. W., Jarvis, C. B., Ward, J., & Ostrom, L. (2012). Leveraging customers’ multiple identities: identity synergy as a driver of organizational identification. Journal of the Academy of Marketing Science, 40(4), 587-604.
    Paper not yet in RePEc: Add citation now
  18. Ford, W. S. Z. (1995). Evaluation of the indirect influence of courteous service on customer discretionary behavior. Human Communication Research, 22(1), 65-89.
    Paper not yet in RePEc: Add citation now
  19. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
    Paper not yet in RePEc: Add citation now
  20. Gong, T., & Yi, Y. (2021). A review of customer citizenship behaviors in the service context. The Service Industries Journal, 41(3-4), 169-199.

  21. Gong, T., Choi, J. N., & Murdy, S. (2016). Does customer value creation behavior drive customer well-being? Social Behavior and Personality: An International Journal, 44(1), 59-75.
    Paper not yet in RePEc: Add citation now
  22. Grégoire, Y., Tripp, T. M., & Legoux, R. (2009). When customer love turns into lasting hate: The effects of relationship strength and time on customer revenge and avoidance. Journal of Marketing, 73(6), 18-32.
    Paper not yet in RePEc: Add citation now
  23. Gremler, D. D., & Brown, S. W. (1999). The loyalty ripple effect: Appreciating the full value of customers. International Journal of Service Industry Management, 10(3),271-293.
    Paper not yet in RePEc: Add citation now
  24. Groth, M. (2005). Customers as good soldiers: Examining citizenship behaviors in internet service deliveries. Journal of Management, 31(1), 7-27.
    Paper not yet in RePEc: Add citation now
  25. Gruen, T. W. (1995). The outcome set of relationship marketing in consumer markets. International Business ijbm.ccsenet.org International Journal of Business and Management Vol. 19, No. 2; 2024 Review, 4(4), 447-469.

  26. Guo, L., Arnould, E. J., Gruen, T. W., & Tang, C. (2013). Socializing to co-produce: Pathways to consumers’ financial well-being. Journal of Service Research, 16(4), 549-563.
    Paper not yet in RePEc: Add citation now
  27. Hair Jr., J. F., & Lukas, B. (2014). Marketing Research. McGraw-Hill Education Australia.
    Paper not yet in RePEc: Add citation now
  28. Harvey, P., & Martinko, M. J. (2009). An empirical examination of the role of attributions in psychological entitlement and its outcomes. Journal of Organizational Behavior, 30(4), 459-476.
    Paper not yet in RePEc: Add citation now
  29. Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
    Paper not yet in RePEc: Add citation now
  30. Hess Jr, R. L., Ganesan, S., & Klein, N. M. (2003). Service failure and recovery: The impact of relationship factors on customer satisfaction. Journal of the Academy of Marketing Science, 31(2), 127-145.
    Paper not yet in RePEc: Add citation now
  31. Hulland, J., Baumgartner, H., & Smith, K. M. (2018). Marketing survey research best practices: Evidence and recommendations from a review of JAMS articles. Journal of the Academy of Marketing Science, 46(1), 92-108.

  32. Huseman, R. C., Hatfield, J. D., & Miles, E. W. (1985). Test for individual perceptions of job equity: Some preliminary findings. Perceptual and Motor Skills, 61(3_suppl), 1055-1064.
    Paper not yet in RePEc: Add citation now
  33. ijbm.ccsenet.org International Journal of Business and Management Vol. 19, No. 2; 2024 Bansal, H. S., & Voyer, P. A. (2000). Word-of-mouth processes within a services purchase decision context. Journal of Service Research, 3(2), 166-177.
    Paper not yet in RePEc: Add citation now
  34. Keh, H. T., & Wei Teo, C. (2001). Retail customers as partial employees in service provision: a conceptual framework. International Journal of Retail & Distribution Management, 29(8), 370-378.
    Paper not yet in RePEc: Add citation now
  35. Kim, S. Y., & Yi, Y. (2018). Inter-customer helping behaviors: a virtuous cycle or unwanted intrusion? The Service Industries Journal, 1-15.
    Paper not yet in RePEc: Add citation now
  36. Klotz, A. C., & Bolino, M. C. (2013). Citizenship and counterproductive work behavior: A moral licensing view. Academy of Management Review, 38(2), 292-306.
    Paper not yet in RePEc: Add citation now
  37. Li, X., Ma, B., & Zhou, C. (2017). Effects of customer loyalty on customer entitlement and voiced complaints. The Service Industries Journal, 37(13-14), 858-874.

  38. Mandl, L., & Hogreve, J. (2020). Buffering effects of brand community identification in service failures: The role of customer citizenship behaviors. Journal of Business Research, 107, 130-137.

  39. Merritt, A. C., Effron, D. A., & Monin, B. (2010). Moral self-licensing: When being good frees us to be bad.
    Paper not yet in RePEc: Add citation now
  40. Monin, B., & Jordan, A. H. (2009). Dynamic moral identity: A social psychological perspective. In D. Narvaez & D. Lapsley (Eds.), Moral self, identity and character: Prospects for a new field of study (pp. 341-354). New York: Cambridge University Press.
    Paper not yet in RePEc: Add citation now
  41. Naumann, S. E., Minsky, B. D., & Sturman, M. C. (2002). The use of the concept “entitlement” in management literature: A historical review, synthesis, and discussion of compensation policy implications. Human Resource Management Review, 12(1), 145-166.
    Paper not yet in RePEc: Add citation now
  42. Nisan, M. (1990). Moral balance: A model of how people arrive at moral decisions. In T. E. Wren (Ed.), The moral domain: Essays in the ongoing discussion between philosophy and the social sciences (pp. 283-314). The MIT Press.
    Paper not yet in RePEc: Add citation now
  43. Organ, D. W. (1988). Organizational Citizenship Behavior. Lexington, MA: Lexington Books.
    Paper not yet in RePEc: Add citation now
  44. Paulo, M. M., Rita, P., Oliveira, T., & Moro, S. (2018). Understanding mobile augmented reality adoption in a consumer context. Journal of Hospitality and Tourism Technology.
    Paper not yet in RePEc: Add citation now
  45. Rihova, I., Buhalis, D., Moital, M., & Gouthro, M. B. (2015). Conceptualising customer‐to‐customer value co‐ creation in tourism. International Journal of Tourism Research, 17(4), 356-363.
    Paper not yet in RePEc: Add citation now
  46. Roy, S. K., Shekhar, V., Lassar, W. M., & Chen, T. (2018). Customer engagement behaviors: The role of service convenience, fairness and quality. Journal of Retailing and Consumer Services, 44, 293-304.

  47. Sachdeva, S; Iliev, R; Medin, D. L. (2009). Sinning saints and saintly sinners: The paradox of moral self-regulation. Psychological Science, 20(4), 523-528.
    Paper not yet in RePEc: Add citation now
  48. Social and Personality Psychology Compass, 4, 344-357. https://doi.org/10.1111/ j.1751-9004.2010. 00263.x Merritt, A. C., Effron, D. A., & Monin, B. (2010). Moral self‐licensing: When being good frees us to be bad. Social and Personality Psychology Compass, 4(5), 344-357.
    Paper not yet in RePEc: Add citation now
  49. Tsai, C. Y. D., Wu, S. H., & Huang, S. C. T. (2017). From mandatory to voluntary: consumer cooperation and ijbm.ccsenet.org International Journal of Business and Management Vol. 19, No. 2; 2024 citizenship behaviour. The Service Industries Journal, 37(7-8), 521-543.

  50. Tung, V. W. S., Chen, P. J., & Schuckert, M. (2017). Managing customer citizenship behaviour: The moderating roles of employee responsiveness and organizational reassurance. Tourism Management, 59, 23-35.

  51. Voss, C. A., Roth, A. V., Rosenzweig, E. D., Blackmon, K., & Chase, R. B. (2004). A tale of two countries’ conservatism, service quality, and feedback on customer satisfaction. Journal of Service Research, 6(3), 212-230.
    Paper not yet in RePEc: Add citation now
  52. Wolter, J. S., Bacile, T. J., Smith, J. S., & Giebelhausen, M. (2019). The entitlement/forgiveness conflict of self-relevant and self-neutral relationships during service failure and recovery. Journal of Business Research, 104, 233-246.

  53. Yam, K. C., Klotz, A. C., He, W., & Reynolds, S. J. (2017). From Good Soldiers to Psychologically Entitled: Examining When and Why Citizenship Behavior Leads to Deviance. Academy of Management Journal, 60(1), 373-396.
    Paper not yet in RePEc: Add citation now
  54. Yi, Y., & Gong, T. (2008). The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior. Industrial Marketing Management, 37(7), 767-783.
    Paper not yet in RePEc: Add citation now
  55. Yi, Y., Gong, T., & Lee, H. (2013). The impact of other customers on customer citizenship behavior. Psychology & Marketing, 30(4), 341-356.
    Paper not yet in RePEc: Add citation now
  56. Yoo, K. H., & Gretzel, U. (2008). What motivates consumers to write online travel reviews? Information Technology & Tourism, 10(4), 283-295.
    Paper not yet in RePEc: Add citation now
  57. Zitek, E. M., Alexander, H., Jordan, A. H., Benoit, M., & Frederick, R. L. (2010). Victim entitlement to behave selfishly. Journal of Personality and Social Psychology, 98(2), 245-55. Copyrights Copyright for this article is retained by the author(s), with first publication rights granted to the journal. This is an open-access article distributed under the terms and conditions of the Creative Commons Attribution license (http://creativecommons.org/licenses/by/4.0/).
    Paper not yet in RePEc: Add citation now

Cocites

Documents in RePEc which have cited the same bibliography

  1. Manifestation of customer value co-creation behaviour in the automobile industry: a perspective from Twitter analytics. (2025). Sondhi, Neena ; Rathore, Ashish Kumar ; Bamel, Umesh ; Sachdeva, Nitin.
    In: Electronic Commerce Research.
    RePEc:spr:elcore:v:25:y:2025:i:3:d:10.1007_s10660-023-09740-2.

    Full description at Econpapers || Download paper

  2. Value co-creation in tourism live shopping. (2025). Prebensen, Nina Katrine ; Zhang, Yaozhi.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:186:y:2025:i:c:s0148296324004685.

    Full description at Econpapers || Download paper

  3. Social contact and value co-creation practices. Tourist–resident encounters and urban cycling in Copenhagen. (2025). Vegas-Macias, Jordi.
    In: Annals of Tourism Research.
    RePEc:eee:anture:v:110:y:2025:i:c:s0160738324001701.

    Full description at Econpapers || Download paper

  4. The Effect of Customer Citizenship Behavior and Customer Entitlement. (2024). Amartey, Rhodalene ; Anim-Wright, Koryoe.
    In: International Journal of Business and Management.
    RePEc:ibn:ijbmjn:v:19:y:2024:i:2:p:129.

    Full description at Econpapers || Download paper

  5. Impact of firm/customer innovativeness and identification on customer value co-creation, happiness and satisfaction. (2024). Ghaderi, Zahed ; Rather, Raouf Ahmad ; Abumalloh, Rabab Ali ; Nawaz, Muhammad Zahid ; Jaziri, Dhouha ; Abbasi, Amir Zaib ; Ghali, Zohra.
    In: Technology in Society.
    RePEc:eee:teinso:v:78:y:2024:i:c:s0160791x24001878.

    Full description at Econpapers || Download paper

  6. Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth. (2024). Bahmannia, Somayeh ; Chatrath, Sarvjeet Kaur ; Johns, Raechel ; Dale, Naomi F ; Khan, Md Irfanuzzaman ; Fatima, Johra Kayeser.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004174.

    Full description at Econpapers || Download paper

  7. Exploring the effects of value co-creation strategies in event services on attendees€™ citizenship behaviors: The roles of customer empowerment and psychological ownership. (2024). Zhang, Xingyi ; Shao, Xiaolong ; Singh, Smita ; Li, Jing.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003703.

    Full description at Econpapers || Download paper

  8. The way to generate customer citizenship behavior with customer experience. (2024). Park, Jungkun ; Phuoc, Hoang Tran ; Kim, Dongyoup.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003594.

    Full description at Econpapers || Download paper

  9. Job characteristics in hospitality occupations. (2024). Melian-Gonzalez, Santiago.
    In: Annals of Tourism Research.
    RePEc:eee:anture:v:107:y:2024:i:c:s0160738324000690.

    Full description at Econpapers || Download paper

  10. Analysing the Challenges of Insurance Companies in Pakistan While Co-Creating the Service Value. (2023). Qazi, Tehmina Fiaz ; Naveed, Shabana ; Mahmood, Mashari ; Khan, Ifra Aziz.
    In: Journal of Policy Research (JPR).
    RePEc:rfh:jprjor:v:9:y:2023:i:1:p:113-130.

    Full description at Econpapers || Download paper

  11. Examining tourist citizenship behaviors through affective, cognitive, behavioral engagement and reputation: Symmetrical and asymmetrical approaches. (2023). Parrey, Shakir Hussain ; Bozkurt, Saddak ; Rather, Raouf Ahmad ; Raisinghani, Manju ; Russo, Ivan ; Gligor, David.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923001984.

    Full description at Econpapers || Download paper

  12. Effects of augmented reality technology characteristics on customer citizenship behavior. (2023). Gong, Taeshik ; Park, Jungkun.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s096969892300190x.

    Full description at Econpapers || Download paper

  13. A cross-cultural analysis of ridesharing intentions and compliance with COVID-19 health guidelines: The roles of social trust, fear of COVID-19, and trust-in-God. (2023). Felix, Reto ; Sakib, Md Nazmus ; Al-Emran, MD ; Hasan, Fuad.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s0969698922003009.

    Full description at Econpapers || Download paper

  14. Value co-creation in tourism and hospitality: A systematic literature review. (2023). de Lamnica, Otvio Bandeira ; Ferreira, Manuel Portugal ; de Luca, Thiago ; Costa, Benny Kramer.
    In: European Management Journal.
    RePEc:eee:eurman:v:41:y:2023:i:6:p:985-999.

    Full description at Econpapers || Download paper

  15. Brand Value Co-creation Revisited: A Critical Review of Studies. (2023). Okoeguale, Anthony.
    In: Academic Journal of Interdisciplinary Studies.
    RePEc:bjz:ajisjr:2385.

    Full description at Econpapers || Download paper

  16. The Big Five personality traits and co-production behaviour of Vietnamese tourists: An extension of the theory of planned behaviour. (2022). Xuan, Truong Thi ; Thanh, Tran Duc ; Trang, Pham Huong.
    In: Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics.
    RePEc:rfe:zbefri:v:40:y:2022:i:1:p:97-127.

    Full description at Econpapers || Download paper

  17. The Impact of the Perceived Values of Social Network Services (SNSs) on Brand Attitude and Value-Co-Creation Behavior in the Coffee Industry. (2022). Namkung, Young ; Kwon, Ah-Min.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:9:p:5425-:d:806587.

    Full description at Econpapers || Download paper

  18. A Multi-Agent Model-Based Evolutionary Model of Port Service Value Network and Decision Preferences. (2022). Zhou, YU ; Wang, Shaohua ; Shi, Shanshan.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:6:p:3565-:d:773820.

    Full description at Econpapers || Download paper

  19. Examining the Value Co-Creation Model in Motor Racing Events: Moderating Effect of Residents and Tourists. (2022). Jang, Woo Young ; Byon, Kevin K ; Zhang, Jingxian.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:15:p:9648-:d:881253.

    Full description at Econpapers || Download paper

  20. How Destination Social Responsibility Affects Tourist Citizenship Behavior at Cultural Heritage Sites? Mediating Roles of Destination Reputation and Destination Identification. (2022). Cheng, Zhenfeng ; Zhang, Hongsheng.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:11:p:6772-:d:829695.

    Full description at Econpapers || Download paper

  21. Does social trust always explain the active use of sharing-based programs?: A cross-national comparison of Indian and U.S. rideshare consumers. (2022). Cha, Moon-Kyung ; Lee, Hee-Jung.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921000813.

    Full description at Econpapers || Download paper

  22. A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance. (2022). Abdelmoety, Ziad Hassan ; Aboul-Dahab, Sameh ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003623.

    Full description at Econpapers || Download paper

  23. Systematic review on customer citizenship behavior: Clarifying the domain and future research agenda. (2022). Spail, Vojtch ; Klezl, Vojtch ; Mitrega, Maciej.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:140:y:2022:i:c:p:25-39.

    Full description at Econpapers || Download paper

  24. Value propositions during service mega-disruptions: Exploring value co-creation and value co-destruction in service recovery. (2022). Vallstrom, Niklas ; Assiouras, Ioannis ; Skourtis, George ; Buhalis, Dimitrios.
    In: Annals of Tourism Research.
    RePEc:eee:anture:v:97:y:2022:i:c:s0160738322001529.

    Full description at Econpapers || Download paper

  25. National Identity Construction in Cultural and Creative Tourism: The Double Mediators of Implicit Cultural Memory and Explicit Cultural Learning. (2021). Ruan, Wen-Qi ; Yang, Ting-Ting ; Zhang, Shu-Ning.
    In: SAGE Open.
    RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211040789.

    Full description at Econpapers || Download paper

  26. Resident-Tourist Value Co-Creation in the Intangible Cultural Heritage Tourism Context: The Role of Residents’ Perception of Tourism Development and Emotional Solidarity. (2021). Zheng, Zhiyue ; Lan, Tianning ; Zhang, Rui ; Law, Rob ; Tian, DI.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:3:p:1369-:d:488731.

    Full description at Econpapers || Download paper

  27. The Nexus of CSR and Co-Creation: A Roadmap towards Consumer Loyalty. (2021). Ullah, Zia ; Khan, Waris Ali ; Sabir, Raja Irfan ; Ahmad, Naveed ; Arshad, Muhammad Zulqarnain ; Scholz, Miklas.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:2:p:523-:d:476512.

    Full description at Econpapers || Download paper

  28. Corporate Social Responsibility and Employee Green Behavior in the Hospitality Industry: A Cross-Country Study. (2021). Salem, Sultan ; Cismaș, Laura ; Khattak, Sajid Rahman ; Nouman, Muhammad ; Fayaz, Muhammad ; Negru, Lucia.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:19:p:10534-:d:641072.

    Full description at Econpapers || Download paper

  29. Consumer Knowledge Sharing Behavior and Consumer Purchase Behavior: Evidence from E-Commerce and Online Retail in Hungary. (2021). Ebrahimi, Pejman ; Fekete-Farkas, Maria ; Hamza, Khadija Aya ; Zarea, Hadi ; Gorgenyi-Hegyes, Eva.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:18:p:10375-:d:637344.

    Full description at Econpapers || Download paper

  30. Sport entrepreneurship and value co-creation in times of crisis: The covid-19 pandemic. (2021). da Silva, Vitor Lelio ; Ratten, Vanessa ; da Encarnao, Carla Susana.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:133:y:2021:i:c:p:265-274.

    Full description at Econpapers || Download paper

  31. Co-creating high-value hospitality services in the tourism ecosystem: Towards a paradigm shift?. (2020). Skourtis, George ; Paschalidis, Dimitrios ; Dontas-Chrysis, Dimitrios-Michail ; Giannopoulos, Antonios ; Kalliga, Alexandra.
    In: EconStor Open Access Articles and Book Chapters.
    RePEc:zbw:espost:218718.

    Full description at Econpapers || Download paper

  32. New challenges in sport entrepreneurship for value creation. (2020). Ratten, Vanessa ; Jones, Paul.
    In: International Entrepreneurship and Management Journal.
    RePEc:spr:intemj:v:16:y:2020:i:3:d:10.1007_s11365-020-00664-z.

    Full description at Econpapers || Download paper

  33. Co-creating high-value hospitality services in the tourism ecosystem: Towards a paradigm shift?. (2020). Skourtis, George ; Paschalidis, Dimitrios ; Dontas-Chrysis, Dimitrios-Michail ; Giannopoulos, Antonios ; Kalliga, Alexandra.
    In: MPRA Paper.
    RePEc:pra:mprapa:100670.

    Full description at Econpapers || Download paper

  34. CSR, Co-Creation and Green Consumer Loyalty: Are Green Banking Initiatives Important? A Moderated Mediation Approach from an Emerging Economy. (2020). Fu, Qinghua ; Ahmad, Naveed ; Rabbani, Mustafa Raza ; Sial, Muhammad Safdar ; Zia-Ud, Malik ; Sun, Huidong ; Cheng, Guping.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:24:p:10688-:d:465936.

    Full description at Econpapers || Download paper

  35. Business Model Design and Customer Loyalty: The Mediating Role of Customer Citizenship Behavior. (2020). Huang, Wei ; Zhang, Tao ; Yan, Shuai ; Liu, Guang.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:17:p:7047-:d:405846.

    Full description at Econpapers || Download paper

  36. New challenges in sport entrepreneurship for value creation. (). Ratten, Vanessa ; Jones, Paul.
    In: International Entrepreneurship and Management Journal.
    RePEc:spr:intemj:v::y::i::d:10.1007_s11365-020-00664-z.

    Full description at Econpapers || Download paper

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-09-30 06:51:16 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.