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2. Fun or warm: How conversational style boosts customer engagement. (2025). Kuanr, Abhisek ; Pradhan, Debasis ; Bhattacharjee, Debashree Roy ; Moharana, Tapas Ranjan.
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   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000335.

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   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924005010.

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   RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924002224.

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7. Exploring the social diffusion effects of green consumption: Evidence from green innovative products. (2024). Wang, Zhihao ; Li, Wei.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001899.

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8. Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth. (2024). An, Xin ; Xu, Shuo ; Shahzad, Muhammad Farrukh ; Javed, Iqra.
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   RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001632.

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9. Informational or emotional? Exploring the relative effects of chatbots€™ self-recovery strategies on consumer satisfaction. (2024). Chang, Qian ; Zhou, Cheng.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000754.

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19. Examining the Value Co-Creation Model in Motor Racing Events: Moderating Effect of Residents and Tourists. (2022). Jang, Woo Young ; Byon, Kevin K ; Zhang, Jingxian.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:15:p:9648-:d:881253.

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20. How Destination Social Responsibility Affects Tourist Citizenship Behavior at Cultural Heritage Sites? Mediating Roles of Destination Reputation and Destination Identification. (2022). Cheng, Zhenfeng ; Zhang, Hongsheng.
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21. Does social trust always explain the active use of sharing-based programs?: A cross-national comparison of Indian and U.S. rideshare consumers. (2022). Cha, Moon-Kyung ; Lee, Hee-Jung.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921000813.

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22. A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance. (2022). Abdelmoety, Ziad Hassan ; Aboul-Dahab, Sameh ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
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23. Systematic review on customer citizenship behavior: Clarifying the domain and future research agenda. (2022). Spail, Vojtch ; Klezl, Vojtch ; Mitrega, Maciej.
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24. Value propositions during service mega-disruptions: Exploring value co-creation and value co-destruction in service recovery. (2022). Vallstrom, Niklas ; Assiouras, Ioannis ; Skourtis, George ; Buhalis, Dimitrios.
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25. National Identity Construction in Cultural and Creative Tourism: The Double Mediators of Implicit Cultural Memory and Explicit Cultural Learning. (2021). Ruan, Wen-Qi ; Yang, Ting-Ting ; Zhang, Shu-Ning.
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26. Resident-Tourist Value Co-Creation in the Intangible Cultural Heritage Tourism Context: The Role of Residents’ Perception of Tourism Development and Emotional Solidarity. (2021). Zheng, Zhiyue ; Lan, Tianning ; Zhang, Rui ; Law, Rob ; Tian, DI.
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27. The Nexus of CSR and Co-Creation: A Roadmap towards Consumer Loyalty. (2021). Ullah, Zia ; Khan, Waris Ali ; Sabir, Raja Irfan ; Ahmad, Naveed ; Arshad, Muhammad Zulqarnain ; Scholz, Miklas.
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28. Corporate Social Responsibility and Employee Green Behavior in the Hospitality Industry: A Cross-Country Study. (2021). Salem, Sultan ; Cismaș, Laura ; Khattak, Sajid Rahman ; Nouman, Muhammad ; Fayaz, Muhammad ; Negru, Lucia.
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29. Consumer Knowledge Sharing Behavior and Consumer Purchase Behavior: Evidence from E-Commerce and Online Retail in Hungary. (2021). Ebrahimi, Pejman ; Fekete-Farkas, Maria ; Hamza, Khadija Aya ; Zarea, Hadi ; Gorgenyi-Hegyes, Eva.
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30. Sport entrepreneurship and value co-creation in times of crisis: The covid-19 pandemic. (2021). da Silva, Vitor Lelio ; Ratten, Vanessa ; da Encarnao, Carla Susana.
    In: Journal of Business Research.
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31. Co-creating high-value hospitality services in the tourism ecosystem: Towards a paradigm shift?. (2020). Skourtis, George ; Paschalidis, Dimitrios ; Dontas-Chrysis, Dimitrios-Michail ; Giannopoulos, Antonios ; Kalliga, Alexandra.
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32. New challenges in sport entrepreneurship for value creation. (2020). Ratten, Vanessa ; Jones, Paul.
    In: International Entrepreneurship and Management Journal.
    RePEc:spr:intemj:v:16:y:2020:i:3:d:10.1007_s11365-020-00664-z.

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33. Co-creating high-value hospitality services in the tourism ecosystem: Towards a paradigm shift?. (2020). Skourtis, George ; Paschalidis, Dimitrios ; Dontas-Chrysis, Dimitrios-Michail ; Giannopoulos, Antonios ; Kalliga, Alexandra.
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34. CSR, Co-Creation and Green Consumer Loyalty: Are Green Banking Initiatives Important? A Moderated Mediation Approach from an Emerging Economy. (2020). Fu, Qinghua ; Ahmad, Naveed ; Rabbani, Mustafa Raza ; Sial, Muhammad Safdar ; Zia-Ud, Malik ; Sun, Huidong ; Cheng, Guping.
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35. Business Model Design and Customer Loyalty: The Mediating Role of Customer Citizenship Behavior. (2020). Huang, Wei ; Zhang, Tao ; Yan, Shuai ; Liu, Guang.
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36. New challenges in sport entrepreneurship for value creation. (). Ratten, Vanessa ; Jones, Paul.
    In: International Entrepreneurship and Management Journal.
    RePEc:spr:intemj:v::y::i::d:10.1007_s11365-020-00664-z.

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