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   In: Journal of Business Research.
   RePEc:eee:jbrese:v:194:y:2025:i:c:s0148296325001882.

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4. Costly “Greetings” from AI: Effects of Product Recommenders and Self-Disclosure Levels on Transaction Costs. (2024). Zeng, Siyao ; Tu, Yuhong ; Chen, Yasheng.
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7. The human touch vs. AI efficiency: How perceived status, effort, and loyalty shape consumer satisfaction with preferential treatment. (2024). Yi, Youjae ; Zhao, Xiaohong ; Choi, Sunhwa.
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8. Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context. (2024). Shah, Tejas R ; Kautish, Pradeep ; Mehmood, Khalid.
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9. SIoT robots and consumer experiences in retail: Unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm. (2024). de Kervenoael, Ronan ; Hasan, Rajibul ; Psylla, Evangelia ; Schwob, Alexandre.
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10. Partner or servant? The influence of robot role positioning on consumers’ brand evaluations. (2024). Chen, Yifei ; Lever, Michael W ; Foti, Lianne ; Teng, Lefa ; Sun, Chuluo.
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14. Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system. (2023). Ivanov, Stanislav ; Seyitolu, Faruk ; Webster, Craig.
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16. Live support by chatbots with artificial intelligence: A future research agenda. (2023). Camilleri, Mark Anthony ; Troise, Ciro.
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17. Exploring the antecedents of customers’ willingness to use service robots in restaurants. (2023). Molinillo, Sebastian ; Anaya-Sanchez, Rafael ; Rejon-Guardia, Francisco.
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18. Consumer Acceptance of Mobile Shopping Apps, From Basic Apps to AI-Conversational Apps: A Literature Review. (2023). Dadouch, Taoufiq ; Haoucha, Malika ; Bennani, Bouchra.
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19. The Impact of AI’s Response Method on Service Recovery Satisfaction in the Context of Service Failure. (2023). Yang, Zengmao ; Zhou, Jinlai.
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20. A framework for AI-powered service innovation capability: Review and agenda for future research. (2023). Rahman, Mahfuzur ; Akter, Shahriar ; Sultana, Saida ; Hossain, Md Afnan ; McCarthy, Grace ; Vrontis, Demetris ; Sajib, Shahriar.
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21. Innovations in retail delivery: Current trends and future directions. (2023). Jindal, Rupinder P ; Gauri, Dinesh K ; Ratchford, Brian ; Namin, Aidin.
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22. It is not merely a chat: Transforming chatbot affordances into dual identification and loyalty. (2023). Lee, Kuo-Wei ; Li, Chia-Ying.
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23. Artificial intelligence as a boundary-crossing object for employee engagement and performance. (2023). Lin, Zhiwei ; Wong, Ipkin Anthony ; Prentice, Catherine.
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24. Consumers and service robots: Power relationships amid COVID-19 pandemic. (2023). Ozturkcan, Selcen ; Merdin-Uygur, Ezgi.
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25. A Brief History of Service Innovation: The evolution of past, present, and future of service innovation. (2023). Marvi, Reza ; Foroudi, Pantea ; Mahavarpour, Nasrin.
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26. A conceptual comparative approach on personal AI assistants and external service robots. (2022). Pelau, Corina ; Corina, Pelau ; Irina, Bojescu ; Maria, Barbul.
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27. The effects of gender and personality of robot assistants on customers’ acceptance of their service. (2022). Forgas-Coll, Santiago ; Huertas-Garcia, Ruben ; Alenya, Guillem ; Andriella, Antonio.
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28. Effects of Resistance Barriers to Service Robots on Alternative Attractiveness and Intention to Use. (2022). Kim, Yunsik ; Lee, Gyutae.
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29. Effects of Social Robotics in Promoting Physical Activity in the Shared Workspace. (2022). Guo, Zhifan ; Li, Yuying ; Ren, Xipei ; Xu, Xinyi ; Zhang, Xiaoyu ; Huang, Aobo.
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30. User Acceptance of Hotel Service Robots Using the Quantitative Kano Model. (2022). Xie, Muzi ; Kim, Hong-Bumm.
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31. Understanding Impacts of Service Robots with the Revised Gap Model. (2022). Li, Xiaodong ; Zhang, Shengliang ; Huang, Chaoying ; Ren, AI.
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32. Contexts of Consumption and Their Evolution in the Digital Age: Beyond the Service-Dominant Logic. (2022). Bettiol, Marco ; Roberto, Grandinetti ; di Maria, Eleonora.
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33. What influences patients continuance intention to use AI-powered service robots at hospitals? The role of individual characteristics. (2022). He, Xiaoyu ; Liu, Xiaohui ; Wang, Mengmeng ; Shen, Huizhang.
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34. Attitudes of hotel customers towards the use of service robots in hospitality service encounters. (2022). Baykal, Muhammed ; Koc, Erdogan ; Ayyildiz, Ahu Yazici.
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35. Research on service robot adoption under different service scenarios. (2022). Liu, Yun ; Wang, Xingyuan.
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36. The role of emotions in the consumer meaning-making of interactions with social robots. (2022). Borghi, Matteo ; Mariani, Marcello M.
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37. AI is better when Im sure: The influence of certainty of needs on consumers acceptance of AI chatbots. (2022). Liu, Yingyue ; Zhu, Yimin ; Wu, Jifei ; Zhang, Jiemin.
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38. Appropriate service robots in exchange and communal relationships. (2022). Chang, Woojung ; Kim, Kyoungmi.
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39. Exploring the effect of humor in robot failure. (2022). Zhang, Yan ; Liang, Yan ; Lyu, Ting ; Yang, Hongyan ; Xu, Hong.
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40. Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI. (2021). Wunderlich, Nancy V ; Blut, Markus ; Brock, Christian ; Wang, Cheng.
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41. AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry. (2021). Alt, Rainer ; Blocher, Katharina.
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42. The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges. (2021). Khan, Sajid M ; Chathoth, Prakash ; Nam, Kichan ; Dutt, Christopher S ; Daghfous, Abdelkader.
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43. Frontline robots in tourism and hospitality: service enhancement or cost reduction?. (2021). Flavián, Carlos ; Casalo, Luis V ; Belanche, Daniel ; Flavian, Carlos.
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44. Co-Creating New Directions for Service Robots in Hospitality and Tourism. (2021). Jamal, Tazim ; Fuste-Forne, Francesc.
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45. Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea. (2021). Cha, Seong-Soo ; Kwak, Min-Kyu ; Lee, Jeungsun.
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46. The Relationship between Contact-Free Services, Social and Personal Norms, and Customers’ Behavior for the Sustainable Management of the Restaurant Industry. (2021). Lee, Soo-Bum ; Jang, Ha-Won.
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47. The Mediating Effect of Ownership of Psychological Behavior and Tour Leader Experience on Accountability in Order to Explore the Sustainable Business Model of the Tourism Industry. (2021). Huang, Yu-Chuan ; Ke, Yu-Chang ; Wu, Shih-Wei ; Lin, Rong-Ho ; Chang, Nai-Wen.
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48. The evolving role of artificial intelligence in marketing: A review and research agenda. (2021). Silva, Susana ; Dabic, Marina ; Costa, Susana ; Corbo, Leonardo ; Vlai, Boidar.
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49. Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption. (2021). Fernandes, Teresa ; Oliveira, Elisabete.
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50. Hotel managers’ perceptions towards the use of robots: a mixed-methods approach. (2020). Ivanov, Stanislav ; Markova, Martina ; Seyitolu, Faruk.
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51. Service robots in the hospitality industry: The case of Henn-na hotel, Japan. (2020). Melo, Nuno ; Salvadorinho, Juliana ; Reis, Joo ; Soares, Barbara ; Rosete, Ana.
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