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Unpacking the Reasons Shaping Employee Acceptance and Attitudes towards AI Assistant Services in the Hotel Industry: A Behavioral Reasoning Perspective. (2024). Islam, Tarikul ; Zhou, Erhua.
In: Advances in Management and Applied Economics.
RePEc:spt:admaec:v:14:y:2024:i:5:f:14_5_7.

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  39. Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI. (2021). Wunderlich, Nancy V ; Blut, Markus ; Brock, Christian ; Wang, Cheng.
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  40. AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry. (2021). Alt, Rainer ; Blocher, Katharina.
    In: Electronic Markets.
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  41. The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges. (2021). Khan, Sajid M ; Chathoth, Prakash ; Nam, Kichan ; Dutt, Christopher S ; Daghfous, Abdelkader.
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  42. Frontline robots in tourism and hospitality: service enhancement or cost reduction?. (2021). Flavián, Carlos ; Casalo, Luis V ; Belanche, Daniel ; Flavian, Carlos.
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  43. Co-Creating New Directions for Service Robots in Hospitality and Tourism. (2021). Jamal, Tazim ; Fuste-Forne, Francesc.
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  44. Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea. (2021). Cha, Seong-Soo ; Kwak, Min-Kyu ; Lee, Jeungsun.
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  45. The Relationship between Contact-Free Services, Social and Personal Norms, and Customers’ Behavior for the Sustainable Management of the Restaurant Industry. (2021). Lee, Soo-Bum ; Jang, Ha-Won.
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  47. The evolving role of artificial intelligence in marketing: A review and research agenda. (2021). Silva, Susana ; Dabic, Marina ; Costa, Susana ; Corbo, Leonardo ; Vlai, Boidar.
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  48. Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption. (2021). Fernandes, Teresa ; Oliveira, Elisabete.
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  49. Hotel managers’ perceptions towards the use of robots: a mixed-methods approach. (2020). Ivanov, Stanislav ; Markova, Martina ; Seyitolu, Faruk.
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  50. Service robots in the hospitality industry: The case of Henn-na hotel, Japan. (2020). Melo, Nuno ; Salvadorinho, Juliana ; Reis, Joo ; Soares, Barbara ; Rosete, Ana.
    In: Technology in Society.
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