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2. Mixed emotional appeal enhances positive word-of-mouth: The moderating role of narrative person. (2021). Chiew, Tung Moi ; Quach, Sara ; Thaichon, Park ; Septianto, Felix.
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1. AI assistant is my new best friend! Role of emotional disclosure, performance expectations and intention to reuse. (2025). Ishaq, Muhammad Ishtiaq ; Affandi, Sana ; Ahmad, Rehan ; Talpur, Qurat-ul-ain, ; Raza, Ali.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003837.

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2. What factors influence the usage of mobile banking among digital natives?. (2023). Hakimi, Tengku Ikmal ; Abdul, Nor Azah ; Jaafar, Johanna Abdullah.
   In: Journal of Financial Services Marketing.
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3. Emotional and the normative aspects of customers€™ reviews. (2022). Pashchenko, Yana ; Islam, Tarannum ; Rahman, Mst Farjana ; Hossain, Md Shamim ; Uddin, Md Kutub.
   In: Journal of Retailing and Consumer Services.
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4. Disgust and preference for familiar brands. (2021). Donato, Carmela.
   In: Italian Journal of Marketing.
   RePEc:spr:ijmark:v:2021:y:2021:i:1:d:10.1007_s43039-021-00019-8.

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5. Examining the Impact of Television-Program-Induced Emotions on Online Word-of-Mouth Toward Television Advertising. (2021). Hu, Yuheng ; Nian, Tingting ; Chen, Cheng.
   In: Information Systems Research.
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6. Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research. (2020). Klaus, Phil ; Hickman, Ellie ; Manthiou, Aikaterini.
   In: Journal of Retailing and Consumer Services.
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7. From recreation to responsibility: Increasing environmentally responsible behavior in tourism. (2020). Boostrom, Robert E ; Hsu, Maxwell K.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:109:y:2020:i:c:p:557-573.

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8. Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvement. (2019). Demoulin, Nathalie ; Willems, Kim.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:104:y:2019:i:c:p:295-306.

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9. A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains. (2018). Lin, Yun-Tsan ; Chen, Hsi-Tien.
   In: Service Business.
   RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0354-5.

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10. The effect of destination social responsibility on tourist environmentally responsible behavior: Compared analysis of first-time and repeat tourists. (2017). Swanson, Scott R ; Su, Lujun.
    In: Tourism Management.
    RePEc:eee:touman:v:60:y:2017:i:c:p:308-321.

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11. Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context. (2017). Hudson, Sarah ; Rychalski, Aude.
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12. Environmental Psychology and Product Design. (2016). Beka, Rudin.
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13. Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty. (2016). Ricci, Peter ; Madanoglu, Melih ; Bilgihan, Anil.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:31:y:2016:i:c:p:14-21.

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14. Customer emotions and their triggers in luxury retail: Understanding the effects of customer emotions before and after entering a luxury shop. (2016). Lee, Yeonjoo ; Choi, Sunmee ; Kim, Sooyun ; Park, Geebum.
    In: Journal of Business Research.
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15. Festivals as agents for behaviour change: A study of food festival engagement and subsequent food choices. (2015). Koenig-Lewis, Nicole ; Organ, Kate ; Probert, Jane ; Palmer, Adrian.
    In: Tourism Management.
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16. Cognitive fit, retail shopper confusion, and shopping value: Empirical investigation. (2015). Wagner, Udo ; Garaus, Marion ; Kummer, Claudia.
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17. Negative emotions, value and relationships: Differences between women and men. (2013). Griffin, Mitch ; Boles, James S ; Babin, Barry J ; Borges, Adilson.
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18. Unraveling consumer suspense: The role of hope, fear, and probability fluctuations. (2012). Kroff, Michael W. ; Moulard, Julie Guidry ; Folse, Judith Anne Garretson, .
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19. The role of social identification and hedonism in affecting tourist re-patronizing behaviours: The case of an Italian festival. (2011). Grappi, Silvia ; Montanari, Fabrizio.
    In: Tourism Management.
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20. Does a companion always enhance the shopping experience?. (2010). Chebat, Jean-Charles ; Babin, Barry J ; Borges, Adilson.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:17:y:2010:i:4:p:294-299.

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21. Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian-Russell model to restaurants. (2009). Namkung, Young ; Jang, Soo Cheong.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:62:y:2009:i:4:p:451-460.

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22. Festivalscapes and patrons emotions, satisfaction, and loyalty. (2008). Lee, Yong-Ki ; Babin, Barry J..
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    RePEc:eee:jbrese:v:61:y:2008:i:1:p:56-64.

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23. APPLYING RECOGNITION OF EMOTIONS IN SPEECH TO EXTEND THE IMPACT OF BRAND SLOGAN RESEARCH. (2007). Yun-Maw Cheng, Tsang-Long Pao, Yu-Te Chen, Jun-Hen, ; Wan-Chen Wang, Luiz Moutinho, ; Chien, Charles S.
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24. Different Positive Feelings Leading to Different Ad Evaluations: The Case of Cosiness, Excitement and Romance. (2004). Geuens, Maggie ; FASEUR, T..
    In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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25. A conceptual model of channel choice: measuring online and offline shopping value perceptions. (2004). Jager, Wander.
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26. Statistical power and structural equation models in business research. (2004). McQuitty, Shaun.
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27. A conceptual model of channel choice: measuring online and offline shopping value perceptions. (2004). Jager, Wander.
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28. THE FOUR DIMENSIONAL IMPACT OF COLOR ON SHOPPERS’ EMOTIONS. (2003). Geuens, Maggie ; BRENGMAN, M..
    In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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29. Negative affect: The dark side of retailing. (2003). Maxwell, Sarah ; Kover, Arthur.
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30. Color and shopping intentions: The intervening effect of price fairness and perceived affect. (2003). Suter, Tracy A. ; Hardesty, David M. ; Babin, Barry J..
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    RePEc:eee:jbrese:v:56:y:2003:i:7:p:541-551.

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