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16. Creational and conversational AI affordances: How the new breed of chatbots is revolutionizing knowledge industries. (2024). Ritala, Paavo ; Ruokonen, Mika ; Ramaul, Laavanya.
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17. Proactive and Reactive Help from Intelligent Agents in Identity-Relevant Tasks. (2024). Adam, Martin ; Goutier, Marc ; Diebel, Christopher ; Benlian, Alexander.
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19. Digitalization, big data and business intelligence. (2023). Vasilev, Julian.
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20. Live support by chatbots with artificial intelligence: A future research agenda. (2023). Camilleri, Mark Anthony ; Troise, Ciro.
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21. Unravelling the Impact of Generative Artificial Intelligence (GAI) in Industrial Applications: A Review of Scientific and Grey Literature. (2023). Rajan, Shivakami ; Varsha, P S ; Kar, Arpan Kumar.
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22. Explainable artificial intelligence in information systems: A review of the status quo and future research directions. (2023). Forster, Maximilian ; Klier, Mathias ; Brasse, Julia ; Sigler, Irina ; Broder, Hanna Rebecca.
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23. AI-based chatbots in conversational commerce and their effects on product and price perceptions. (2023). Joye, Yannick ; Auruskeviciene, Vilte ; Sidlauskiene, Justina.
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24. Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach. (2023). Kumari, Vineeta ; Bharti, Swaraj S ; Sudha, Shwati ; Prasad, Kanika.
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25. Trust and digital privacy: willingness to disclose personal information to banking chatbot services. (2023). Johnson, Tamryn ; Poggenpoel, Sloane ; Marlie, Siddeeqah ; Lappeman, James.
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26. THE ARTIFICIAL INTELLIGENCE IN E-COMMERCE. (2023). Badreddine, Amina.
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27. Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia. (2023). Mutambik, Ibrahim.
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28. Social companionship with artificial intelligence: Recent trends and future avenues. (2023). Dwivedi, Yogesh K ; Verma, Sanjeev ; Das, Ronnie ; Chaturvedi, Rijul.
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29. Whether to trust chatbots: Applying the event-related approach to understand consumers€™ emotional experiences in interactions with chatbots in e-commerce. (2023). Li, Yiyang ; Fu, Weizhong ; Jin, Jia ; Wang, Cuicui.
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30. Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail. (2023). Kamoonpuri, Sana Zehra ; Sengar, Anita.
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31. Hi, I’m taking over this account! Leveraging social media takeovers in fostering consumer-brand relationships. (2023). Penttinen, Valeria.
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32. Artificial intelligence empowered conversational agents: A systematic literature review and research agenda. (2023). Hashemi, Novin ; Mariani, Marcello M ; Wirtz, Jochen.
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33. Cross-Supply Chain Collaboration Platform for Pallet Management. (2023). Lehner, Roland.
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34. Corporate Governance and Total Quality Management Implementation in The Telecom Sector, Ghana. (2023). Kong, Yusheng ; Afriyie, Stephen Owusu ; Akomeah, Michael Owusu ; Owusu-Kyei, Michael.
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35. Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience. (2022). Liu-Thompkins, Yuping ; Okazaki, Shintaro.
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36. Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks. (2022). Hess, Thomas ; Rzepka, Christine ; Berger, Benedikt.
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37. Anthropomorphism in AI-enabled technology: A literature review. (2022). Li, Mengjun ; Suh, Ayoung.
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38. Empowering users to control ads and its effects on website stickiness. (2022). Adam, Martin ; Werner, Dominick ; Benlian, Alexander.
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39. Microexpressions in digital humans: perceived affect, sincerity, and trustworthiness. (2022). Heinzle, Simon ; Kruse, Leona Chandra ; Schneider, Johannes ; Brocke, Jan Vom ; Tastemirova, Aliya.
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40. Immunizing with information – Inoculation messages against conversational agents’ response failures. (2022). Hess, Thomas ; Weiler, Severin ; Matt, Christian.
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41. The rise of artificial intelligence – understanding the AI identity threat at the workplace. (2022). Stieglitz, Stefan ; Mirbabaie, Milad ; Brunker, Felix.
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42. Is Artificial Intelligence Better than Manpower? The Effects of Different Types of Online Customer Services on Customer Purchase Intentions. (2022). Zhao, YU ; Zhu, Wei ; Qin, Min.
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43. AI in E-Commerce: Application of the Use and Gratification Model to The Acceptance of Chatbots. (2022). Zhang, Youran ; Marjerison, Rob Kim ; Zheng, Hanyi.
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44. Examining Consumer’s Intention to Adopt AI-Chatbots in Tourism Using Partial Least Squares Structural Equation Modeling Method. (2022). Dogra, Nikhil ; Adil, Mohd ; Wu, Jei-Zheng ; Rafiq, Farrukh.
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45. Virtual agents and flow experience: An empirical examination of AI-powered chatbots. (2022). Algharabat, Raed S ; Rana, Nripendra P ; Metri, Bhimaraya ; Alalwan, Ali Abdallah ; Baabdullah, Abdullah M.
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46. When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type. (2022). Ruan, Yanya ; Mezei, Jzsef.
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47. Chatbots and service failure: When does it lead to customer aggression. (2022). Huang, Yu-Shan ; Dootson, Paula.
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48. Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention. (2022). Duan, Yucong ; Xing, Xinyu ; Song, Mengmeng ; Mou, Jian ; Cohen, Jason.
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49. Empowering users to control ads and its effects on website stickiness. (2022). Adam, Martin ; Werner, Dominick ; Benlian, Alexander.
    In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL).
    RePEc:dar:wpaper:133899.

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50. Electronic Markets on digital platforms and AI. (2021). Alt, Rainer.
    In: Electronic Markets.
    RePEc:spr:elmark:v:31:y:2021:i:2:d:10.1007_s12525-021-00489-w.

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