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The effect of empathetic response and consumers€™ narcissism in voice-based artificial intelligence. (2024). Vasquez-Parraga, Arturo ; Gearhart, Richard S ; Poushneh, Atieh.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:79:y:2024:i:c:s096969892400167x.

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  1. Exploring the effect of empathic response and its boundaries in artificial intelligence service recovery. (2025). Xu, Linlin ; Guo, Yuanyuan ; Wang, Chaoyou.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003618.

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  2. The effectiveness of human vs. AI voice-over in short video advertisements: A cognitive load theory perspective. (2024). Zhang, Zhe ; Wang, Xinmeng ; Jiang, Qingyun.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003011.

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    RePEc:jfr:wjel11:v:14:y:2024:i:4:p:114.

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  8. Impact of Anthropomorphic Design on User Sentiment and Sustained Use Intention towards Household Healthcare. (2024). Cheng, SI ; Feng, Qiaoyu ; Meng, HU.
    In: Sustainability.
    RePEc:gam:jsusta:v:16:y:2024:i:10:p:4210-:d:1396447.

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  9. Chatbots in Airport Customer Service—Exploring Use Cases and Technology Acceptance. (2024). Schlogl, Stephan ; Auer, Isabel ; Glowka, Gundula.
    In: Future Internet.
    RePEc:gam:jftint:v:16:y:2024:i:5:p:175-:d:1396905.

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  10. How does the anthropomorphism of AI chatbots facilitate users reuse intention in online health consultation services? The moderating role of disease severity. (2024). Liu, Wenlong ; Jiang, Min ; Mou, Jian.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:203:y:2024:i:c:s0040162524002038.

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  11. Compliance-gaining in metaverse: A moderated parallel mediation model testing the interaction between legitimization of paltry favors technique and victim identification. (2024). Park, Younjung ; Lee, Seyoung.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:203:y:2024:i:c:s0040162524001458.

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  12. How does incorporating ChatGPT within a firm reinforce agility-mediated performance? The moderating role of innovation infusion and firms’ ethical identity. (2024). Masialeti, Masialeti ; Talaei-Khoei, Amir ; Yang, Alan T.
    In: Technovation.
    RePEc:eee:techno:v:132:y:2024:i:c:s0166497224000257.

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  13. The effect of empathetic response and consumers€™ narcissism in voice-based artificial intelligence. (2024). Vasquez-Parraga, Arturo ; Gearhart, Richard S ; Poushneh, Atieh.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s096969892400167x.

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  14. Informational or emotional? Exploring the relative effects of chatbots€™ self-recovery strategies on consumer satisfaction. (2024). Chang, Qian ; Zhou, Cheng.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000754.

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  15. Empathic voice assistants: Enhancing consumer responses in voice commerce. (2024). Algesheimer, Rene ; Mandelli, Andreina ; Mari, Alex.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:175:y:2024:i:c:s0148296324000705.

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  16. Creational and conversational AI affordances: How the new breed of chatbots is revolutionizing knowledge industries. (2024). Ritala, Paavo ; Ruokonen, Mika ; Ramaul, Laavanya.
    In: Business Horizons.
    RePEc:eee:bushor:v:67:y:2024:i:5:p:615-627.

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  17. Proactive and Reactive Help from Intelligent Agents in Identity-Relevant Tasks. (2024). Adam, Martin ; Goutier, Marc ; Diebel, Christopher ; Benlian, Alexander.
    In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL).
    RePEc:dar:wpaper:142985.

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  18. .

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  19. Digitalization, big data and business intelligence. (2023). Vasilev, Julian.
    In: Digitization, big data, artificial intelligence.
    RePEc:vrn:dimbip:24.

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  20. Live support by chatbots with artificial intelligence: A future research agenda. (2023). Camilleri, Mark Anthony ; Troise, Ciro.
    In: Service Business.
    RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00513-9.

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  21. Unravelling the Impact of Generative Artificial Intelligence (GAI) in Industrial Applications: A Review of Scientific and Grey Literature. (2023). Rajan, Shivakami ; Varsha, P S ; Kar, Arpan Kumar.
    In: Global Journal of Flexible Systems Management.
    RePEc:spr:gjofsm:v:24:y:2023:i:4:d:10.1007_s40171-023-00356-x.

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  22. Explainable artificial intelligence in information systems: A review of the status quo and future research directions. (2023). Forster, Maximilian ; Klier, Mathias ; Brasse, Julia ; Sigler, Irina ; Broder, Hanna Rebecca.
    In: Electronic Markets.
    RePEc:spr:elmark:v:33:y:2023:i:1:d:10.1007_s12525-023-00644-5.

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  23. AI-based chatbots in conversational commerce and their effects on product and price perceptions. (2023). Joye, Yannick ; Auruskeviciene, Vilte ; Sidlauskiene, Justina.
    In: Electronic Markets.
    RePEc:spr:elmark:v:33:y:2023:i:1:d:10.1007_s12525-023-00633-8.

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  24. Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach. (2023). Kumari, Vineeta ; Bharti, Swaraj S ; Sudha, Shwati ; Prasad, Kanika.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00241-9.

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  25. Trust and digital privacy: willingness to disclose personal information to banking chatbot services. (2023). Johnson, Tamryn ; Poggenpoel, Sloane ; Marlie, Siddeeqah ; Lappeman, James.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00154-z.

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  26. THE ARTIFICIAL INTELLIGENCE IN E-COMMERCE. (2023). Badreddine, Amina.
    In: Post-Print.
    RePEc:hal:journl:hal-04379642.

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  27. Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia. (2023). Mutambik, Ibrahim.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:14:p:10867-:d:1191542.

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  28. Social companionship with artificial intelligence: Recent trends and future avenues. (2023). Dwivedi, Yogesh K ; Verma, Sanjeev ; Das, Ronnie ; Chaturvedi, Rijul.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:193:y:2023:i:c:s0040162523003190.

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  29. Whether to trust chatbots: Applying the event-related approach to understand consumers€™ emotional experiences in interactions with chatbots in e-commerce. (2023). Li, Yiyang ; Fu, Weizhong ; Jin, Jia ; Wang, Cuicui.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000723.

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  30. Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail. (2023). Kamoonpuri, Sana Zehra ; Sengar, Anita.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:72:y:2023:i:c:s096969892300005x.

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  31. Hi, I’m taking over this account! Leveraging social media takeovers in fostering consumer-brand relationships. (2023). Penttinen, Valeria.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:165:y:2023:i:c:s0148296323003880.

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  32. Artificial intelligence empowered conversational agents: A systematic literature review and research agenda. (2023). Hashemi, Novin ; Mariani, Marcello M ; Wirtz, Jochen.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:161:y:2023:i:c:s0148296323001960.

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  33. Cross-Supply Chain Collaboration Platform for Pallet Management. (2023). Lehner, Roland.
    In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL).
    RePEc:dar:wpaper:138753.

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  34. Corporate Governance and Total Quality Management Implementation in The Telecom Sector, Ghana. (2023). Kong, Yusheng ; Afriyie, Stephen Owusu ; Akomeah, Michael Owusu ; Owusu-Kyei, Michael.
    In: International Journal of Research and Innovation in Social Science.
    RePEc:bcp:journl:v:7:y:2023:i:2:p:141-157.

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  35. Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience. (2022). Liu-Thompkins, Yuping ; Okazaki, Shintaro.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:50:y:2022:i:6:d:10.1007_s11747-022-00892-5.

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  36. Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks. (2022). Hess, Thomas ; Rzepka, Christine ; Berger, Benedikt.
    In: Information Systems Frontiers.
    RePEc:spr:infosf:v:24:y:2022:i:3:d:10.1007_s10796-021-10226-5.

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  37. Anthropomorphism in AI-enabled technology: A literature review. (2022). Li, Mengjun ; Suh, Ayoung.
    In: Electronic Markets.
    RePEc:spr:elmark:v:32:y:2022:i:4:d:10.1007_s12525-022-00591-7.

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  38. Empowering users to control ads and its effects on website stickiness. (2022). Adam, Martin ; Werner, Dominick ; Benlian, Alexander.
    In: Electronic Markets.
    RePEc:spr:elmark:v:32:y:2022:i:3:d:10.1007_s12525-022-00576-6.

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  39. Microexpressions in digital humans: perceived affect, sincerity, and trustworthiness. (2022). Heinzle, Simon ; Kruse, Leona Chandra ; Schneider, Johannes ; Brocke, Jan Vom ; Tastemirova, Aliya.
    In: Electronic Markets.
    RePEc:spr:elmark:v:32:y:2022:i:3:d:10.1007_s12525-022-00563-x.

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  40. Immunizing with information – Inoculation messages against conversational agents’ response failures. (2022). Hess, Thomas ; Weiler, Severin ; Matt, Christian.
    In: Electronic Markets.
    RePEc:spr:elmark:v:32:y:2022:i:1:d:10.1007_s12525-021-00509-9.

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  41. The rise of artificial intelligence – understanding the AI identity threat at the workplace. (2022). Stieglitz, Stefan ; Mirbabaie, Milad ; Brunker, Felix.
    In: Electronic Markets.
    RePEc:spr:elmark:v:32:y:2022:i:1:d:10.1007_s12525-021-00496-x.

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  42. Is Artificial Intelligence Better than Manpower? The Effects of Different Types of Online Customer Services on Customer Purchase Intentions. (2022). Zhao, YU ; Zhu, Wei ; Qin, Min.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:7:p:3974-:d:781135.

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  43. AI in E-Commerce: Application of the Use and Gratification Model to The Acceptance of Chatbots. (2022). Zhang, Youran ; Marjerison, Rob Kim ; Zheng, Hanyi.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:21:p:14270-:d:960146.

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  44. Examining Consumer’s Intention to Adopt AI-Chatbots in Tourism Using Partial Least Squares Structural Equation Modeling Method. (2022). Dogra, Nikhil ; Adil, Mohd ; Wu, Jei-Zheng ; Rafiq, Farrukh.
    In: Mathematics.
    RePEc:gam:jmathe:v:10:y:2022:i:13:p:2190-:d:845975.

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  45. Virtual agents and flow experience: An empirical examination of AI-powered chatbots. (2022). Algharabat, Raed S ; Rana, Nripendra P ; Metri, Bhimaraya ; Alalwan, Ali Abdallah ; Baabdullah, Abdullah M.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:181:y:2022:i:c:s0040162522002967.

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  46. When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type. (2022). Ruan, Yanya ; Mezei, Jzsef.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001527.

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  47. Chatbots and service failure: When does it lead to customer aggression. (2022). Huang, Yu-Shan ; Dootson, Paula.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001370.

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  48. Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention. (2022). Duan, Yucong ; Xing, Xinyu ; Song, Mengmeng ; Mou, Jian ; Cohen, Jason.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:66:y:2022:i:c:s0969698921004665.

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  49. Empowering users to control ads and its effects on website stickiness. (2022). Adam, Martin ; Werner, Dominick ; Benlian, Alexander.
    In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL).
    RePEc:dar:wpaper:133899.

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  50. Electronic Markets on digital platforms and AI. (2021). Alt, Rainer.
    In: Electronic Markets.
    RePEc:spr:elmark:v:31:y:2021:i:2:d:10.1007_s12525-021-00489-w.

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