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32. Artificial intelligence empowered conversational agents: A systematic literature review and research agenda. (2023). Hashemi, Novin ; Mariani, Marcello M ; Wirtz, Jochen.
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33. Cross-Supply Chain Collaboration Platform for Pallet Management. (2023). Lehner, Roland.
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34. Corporate Governance and Total Quality Management Implementation in The Telecom Sector, Ghana. (2023). Kong, Yusheng ; Afriyie, Stephen Owusu ; Akomeah, Michael Owusu ; Owusu-Kyei, Michael.
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35. Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience. (2022). Liu-Thompkins, Yuping ; Okazaki, Shintaro.
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36. Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks. (2022). Hess, Thomas ; Rzepka, Christine ; Berger, Benedikt.
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37. Anthropomorphism in AI-enabled technology: A literature review. (2022). Li, Mengjun ; Suh, Ayoung.
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38. Empowering users to control ads and its effects on website stickiness. (2022). Adam, Martin ; Werner, Dominick ; Benlian, Alexander.
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39. Microexpressions in digital humans: perceived affect, sincerity, and trustworthiness. (2022). Heinzle, Simon ; Kruse, Leona Chandra ; Schneider, Johannes ; Brocke, Jan Vom ; Tastemirova, Aliya.
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40. Immunizing with information – Inoculation messages against conversational agents’ response failures. (2022). Hess, Thomas ; Weiler, Severin ; Matt, Christian.
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41. The rise of artificial intelligence – understanding the AI identity threat at the workplace. (2022). Stieglitz, Stefan ; Mirbabaie, Milad ; Brunker, Felix.
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42. Is Artificial Intelligence Better than Manpower? The Effects of Different Types of Online Customer Services on Customer Purchase Intentions. (2022). Zhao, YU ; Zhu, Wei ; Qin, Min.
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43. AI in E-Commerce: Application of the Use and Gratification Model to The Acceptance of Chatbots. (2022). Zhang, Youran ; Marjerison, Rob Kim ; Zheng, Hanyi.
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44. Examining Consumer’s Intention to Adopt AI-Chatbots in Tourism Using Partial Least Squares Structural Equation Modeling Method. (2022). Dogra, Nikhil ; Adil, Mohd ; Wu, Jei-Zheng ; Rafiq, Farrukh.
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45. Virtual agents and flow experience: An empirical examination of AI-powered chatbots. (2022). Algharabat, Raed S ; Rana, Nripendra P ; Metri, Bhimaraya ; Alalwan, Ali Abdallah ; Baabdullah, Abdullah M.
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46. When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type. (2022). Ruan, Yanya ; Mezei, Jzsef.
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47. Chatbots and service failure: When does it lead to customer aggression. (2022). Huang, Yu-Shan ; Dootson, Paula.
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48. Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention. (2022). Duan, Yucong ; Xing, Xinyu ; Song, Mengmeng ; Mou, Jian ; Cohen, Jason.
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49. Empowering users to control ads and its effects on website stickiness. (2022). Adam, Martin ; Werner, Dominick ; Benlian, Alexander.
    In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL).
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50. Electronic Markets on digital platforms and AI. (2021). Alt, Rainer.
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