1. When algorithms meet emotions: Understanding consumer satisfaction in AI companion applications. (2025). Silayach, Nikee ; Ray, Rajeev Kumar ; Singh, Navneet Kumar ; Dash, Devi Prasad.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000773.

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2. Consumers questions as nudges: Comparing the effect of linguistic cues on LLM chatbot and human responses. (2025). Wu, Qian ; Zheng, Han.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000293.

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3. Providing social support in technology-based service encounters: Activating intrinsic motivations to create better outcomes. (2025). Keating, Byron W ; Aslan, Marjan.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000086.

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4. Exploitative leadership and service employees€™ emotional labor: The roles of psychological distress and spousal support. (2025). Zhao, Jingyou ; Jiao, Niantao ; Han, Mingyan.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924005022.

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5. Balancing identity diversity and product contexts: Understanding consumer trust in AI-enhanced chatbot services. (2025). Zhang, Jing ; Lu, Yangyang.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924005010.

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6. How do sales promotions, communication agents, and psychological contracts determine purchase hesitation? Evidence from live stream influencers€™ fan groups. (2025). Zhou, Zhimin ; Majeed, Salman ; Wang, Xueying ; Zhang, Liangbo.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924004892.

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7. Can virtual streamers express emotions? Understanding the language style of virtual streamers in livestreaming e-commerce. (2025). Gong, Xiuyuan ; Sun, Pengkai.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004442.

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8. Retail consumers conundrum: An in-depth qualitative study navigating the motivations and aversion of chatbots. (2025). Attri, Rekha ; Habib, Muhammad Danish ; Yaqub, Muhammad Zafar ; Salam, Mohammad Asif.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004430.

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9. Can AI-virtual anchors replace human internet celebrities for live streaming sales of products? An emotion theory perspective. (2025). Ma, Ning ; Liu, Qixuan ; Zhang, Xiaoyi.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s096969892400403x.

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10. Affiliative or self-defeating? Exploring the effect of humor types on customer forgiveness in the context of AI agents’ service failure. (2025). Liang, Changyong ; Zhou, Peiyu ; Xie, Yuguang ; Zhao, Shuping ; Lu, Wenxing.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:194:y:2025:i:c:s0148296325002048.

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11. Typography meets question type: Unveiling their matching effect on willingness to pay for AI products. (2025). Clement, Addo Prince ; Wen, Chao ; Han, Lintong ; Liao, Miyan ; Fang, Jiaming ; Zhang, Yangting.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:192:y:2025:i:c:s0148296325001389.

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12. Machines vs. humans: The evolving role of artificial intelligence in livestreaming e-commerce. (2025). Yuan, Haixia ; Fang, Wenting.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:188:y:2025:i:c:s0148296324005812.

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13. How the communication style of chatbots influences consumers’ satisfaction, trust, and engagement in the context of service failure. (2024). Gao, Shuhong ; Cai, NA ; Yan, Jinzhe.
    In: Palgrave Communications.
    RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-03212-0.

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14. Exploring cognitive-behavioral drivers impacting consumer continuance intention of fitness apps using a hybrid approach of text mining, SEM, and ANN. (2024). Bellary, Sreevatsa ; Chakraborty, Shibashish ; Bala, Pradip Kumar.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003412.

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15. Cross-cultural exploration of determinants of e-commerce adoption: Perspectives from logistics service quality and payment driver. (2024). Wang, Xue-Qin ; Kim, Thai-Young ; Choi, Dong-Hyun ; el Aissoug, Chaimaa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003291.

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16. The human touch vs. AI efficiency: How perceived status, effort, and loyalty shape consumer satisfaction with preferential treatment. (2024). Yi, Youjae ; Zhao, Xiaohong ; Choi, Sunhwa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002650.

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17. Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth. (2024). An, Xin ; Xu, Shuo ; Shahzad, Muhammad Farrukh ; Javed, Iqra.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001632.

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18. Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy. (2024). Stough, Rusty A ; Huang, Dongling ; Markovitch, Dmitri G.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001437.

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19. Unlocking the potential of AI: Enhancing consumer engagement in the beauty and cosmetic product purchases. (2024). Khorana, Sangeeta ; Chakraborty, Debarun ; Polisetty, Aruna.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001383.

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20. Polluted cognition: The effect of air pollution on online purchasing behavior. (2024). Lin, Yixun ; Xia, Xinyue ; Wen, Hanlin.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001358.

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21. Informational or emotional? Exploring the relative effects of chatbots€™ self-recovery strategies on consumer satisfaction. (2024). Chang, Qian ; Zhou, Cheng.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000754.

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22. What drives tourists€™ continuance intention to use ChatGPT for travel services? A stimulus-organism-response perspective. (2024). Pham, Hong Chuong ; Huyen, Giang Khanh ; Duong, Cong Doanh.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000547.

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23. How does AI technology integration affect employees€™ proactive service behaviors? A transactional theory of stress perspective. (2024). Huang, Yingying ; Gursoy, Dogan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004514.

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24. Understanding the relationship between marketing analytics, customer agility, and customer satisfaction: A longitudinal perspective.. (2024). Labben, Thouraya Gherissi ; Abdo, Said Shabban ; Eid, Riyad ; Lababdi, Houyem Chaib ; Agag, Gomaa ; Almoraish, Ahmed ; Shehawy, Yasser Moustafa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004149.

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25. The impact of intelligent customer service agents€™ initial response on consumers€™ continuous interaction intention. (2024). Cheng, Zhendong ; Zhang, Yong ; Jia, Wenli ; Fan, Wenfang ; Shao, Bingjia.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003363.

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26. I Am ChatGPT, the ultimate AI Chatbot! Investigating the determinants of users loyalty and ethical usage concerns of ChatGPT. (2024). Nkoulou, Gustave Florentin ; Niu, Ben.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003132.

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27. Connecting artificial intelligence to value creation in services: mechanism and implications. (2023). Kim, Minjun.
    In: Service Business.
    RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00547-7.

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28. Decisions with ChatGPT: Reexamining choice overload in ChatGPT recommendations. (2023). Kim, Jungkeun ; Park, Jooyoung.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002412.

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29. That honey, my arsenic: The influence of advanced technologies on service employees€™ organizational deviance. (2023). Han, Mingyan ; Jiang, Keshen ; Zhao, Jingyou ; Shan, Hongmei ; Hu, Enhua.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002370.

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30. Deposit AI as the €œinvisible hand€ to make the resale easier: A moderated mediation model. (2023). Guo, Yulang ; Luo, Mengting ; Peng, Leiqing.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002278.

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31. What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective. (2023). Ji, Seonggoo ; Jan, Ihsan Ullah ; Kim, Changju.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s096969892300187x.

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32. It is not merely a chat: Transforming chatbot affordances into dual identification and loyalty. (2023). Lee, Kuo-Wei ; Li, Chia-Ying.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001947.

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33. Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction: An explanation from temporal and conversational cues. (2023). Zhao, Zixiang ; Xu, Ying ; Niu, Nan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001649.

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34. Understanding the usability of retail fashion brand chatbots: Evidence from customer expectations and experiences. (2023). Aslam, Usman.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001248.

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35. Smart technology and service employees€™ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting. (2023). Shin, Yuhyung ; Hur, Won-Moo ; Kang, David Yeonjun.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000292.

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36. Chatbots in e-commerce: The effect of chatbot language style on customers€™ continuance usage intention and attitude toward brand. (2023). Wang, Rui ; Li, Meichan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s0969698922003022.

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37. Factors impacting customer purchase intention of smart home security systems: Social data analysis using machine learning techniques. (2022). Abumalloh, Rabab Ali ; Mohammed, Noor Adelyna ; Alrizq, Mesfer ; Nilashi, Mehrbakhsh ; Abosaq, Hamad ; Alghamdi, Abdullah ; Alyami, Sultan ; Samad, Sarminah.
    In: Technology in Society.
    RePEc:eee:teinso:v:71:y:2022:i:c:s0160791x22002597.

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30. Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail. (2023). Kamoonpuri, Sana Zehra ; Sengar, Anita.
    In: Journal of Retailing and Consumer Services.
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31. Hi, I’m taking over this account! Leveraging social media takeovers in fostering consumer-brand relationships. (2023). Penttinen, Valeria.
    In: Journal of Business Research.
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32. Artificial intelligence empowered conversational agents: A systematic literature review and research agenda. (2023). Hashemi, Novin ; Mariani, Marcello M ; Wirtz, Jochen.
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33. Cross-Supply Chain Collaboration Platform for Pallet Management. (2023). Lehner, Roland.
    In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL).
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34. Corporate Governance and Total Quality Management Implementation in The Telecom Sector, Ghana. (2023). Kong, Yusheng ; Afriyie, Stephen Owusu ; Akomeah, Michael Owusu ; Owusu-Kyei, Michael.
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35. Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience. (2022). Liu-Thompkins, Yuping ; Okazaki, Shintaro.
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36. Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks. (2022). Hess, Thomas ; Rzepka, Christine ; Berger, Benedikt.
    In: Information Systems Frontiers.
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37. Anthropomorphism in AI-enabled technology: A literature review. (2022). Li, Mengjun ; Suh, Ayoung.
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38. Empowering users to control ads and its effects on website stickiness. (2022). Adam, Martin ; Werner, Dominick ; Benlian, Alexander.
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39. Microexpressions in digital humans: perceived affect, sincerity, and trustworthiness. (2022). Heinzle, Simon ; Kruse, Leona Chandra ; Schneider, Johannes ; Brocke, Jan Vom ; Tastemirova, Aliya.
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40. Immunizing with information – Inoculation messages against conversational agents’ response failures. (2022). Hess, Thomas ; Weiler, Severin ; Matt, Christian.
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41. The rise of artificial intelligence – understanding the AI identity threat at the workplace. (2022). Stieglitz, Stefan ; Mirbabaie, Milad ; Brunker, Felix.
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42. Is Artificial Intelligence Better than Manpower? The Effects of Different Types of Online Customer Services on Customer Purchase Intentions. (2022). Zhao, YU ; Zhu, Wei ; Qin, Min.
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43. AI in E-Commerce: Application of the Use and Gratification Model to The Acceptance of Chatbots. (2022). Zhang, Youran ; Marjerison, Rob Kim ; Zheng, Hanyi.
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44. Examining Consumer’s Intention to Adopt AI-Chatbots in Tourism Using Partial Least Squares Structural Equation Modeling Method. (2022). Dogra, Nikhil ; Adil, Mohd ; Wu, Jei-Zheng ; Rafiq, Farrukh.
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45. Virtual agents and flow experience: An empirical examination of AI-powered chatbots. (2022). Algharabat, Raed S ; Rana, Nripendra P ; Metri, Bhimaraya ; Alalwan, Ali Abdallah ; Baabdullah, Abdullah M.
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46. When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type. (2022). Ruan, Yanya ; Mezei, Jzsef.
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47. Chatbots and service failure: When does it lead to customer aggression. (2022). Huang, Yu-Shan ; Dootson, Paula.
    In: Journal of Retailing and Consumer Services.
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48. Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention. (2022). Duan, Yucong ; Xing, Xinyu ; Song, Mengmeng ; Mou, Jian ; Cohen, Jason.
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49. Empowering users to control ads and its effects on website stickiness. (2022). Adam, Martin ; Werner, Dominick ; Benlian, Alexander.
    In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL).
    RePEc:dar:wpaper:133899.

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50. Electronic Markets on digital platforms and AI. (2021). Alt, Rainer.
    In: Electronic Markets.
    RePEc:spr:elmark:v:31:y:2021:i:2:d:10.1007_s12525-021-00489-w.

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