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The impact of intelligent customer service agents€™ initial response on consumers€™ continuous interaction intention. (2024). Cheng, Zhendong ; Zhang, Yong ; Jia, Wenli ; Fan, Wenfang ; Shao, Bingjia.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003363.

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  9. The effects of uppercase vs. lowercase letters on consumers’ perceptions and brand attitudes. (2021). Liu, Tianjiao ; Foti, Lianne ; Teng, Lefa ; Wang, Fan ; Xie, Chenxin.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:136:y:2021:i:c:p:164-175.

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  10. How may I help you? Driving brand engagement through the warmth of an initial chatbot message. (2021). Romero, Marisabel ; Monahan, Lisa ; Kull, Alexander J.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:135:y:2021:i:c:p:840-850.

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  11. Extending B2B brands into the B2C market: Whether, when, and how brands should emphasize B2B industry background. (2021). Zhou, Zhimin ; Ding, YI ; Feng, Wenting ; Ke, Nianman.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:130:y:2021:i:c:p:364-375.

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  12. Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence. (2021). Gelbrich, Katja ; Hagel, Julia ; Orsingher, Chiara.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:38:y:2021:i:1:p:176-193.

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  13. Exploring the effects of for‐profit and nonprofit size congruency: An exchange perspective on cause‐related marketing. (2021). Jones, Niusha ; Yu, Guohong ; Hamby, Anne.
    In: Journal of Consumer Affairs.
    RePEc:bla:jconsa:v:55:y:2021:i:1:p:274-292.

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  14. The preference for potential in competence, not in morality: Asymmetric biases regarding a groups potential for moral improvement and decline. (2020). Xie, Zhijie ; Tan, Xiao ; Wei, Jin ; Wen, Fangfang ; Zuo, Bin.
    In: PLOS ONE.
    RePEc:plo:pone00:0236748.

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  15. The Persuasive Effect of Competence and Warmth on Clothing Sustainable Consumption: The Moderating Role of Consumer Knowledge and Social Embeddedness. (2020). Hwang, Yoon Yong ; Oh, Min Jung ; Jo, Gin Young.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:7:p:2661-:d:337997.

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  16. Communication Strategies for the 2030 Agenda Commitments: A Multivariate Approach. (2020). Amor-Esteban, Victor ; Garcia-Sanchez, Isabel-Maria ; Galindo-Alvarez, David.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:24:p:10554-:d:463532.

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  17. The Effects of Environmental Haptic Cues on Consumer Perceptions of Retailer Warmth and Competence. (2020). Jha, Subhash ; Balaji, M S ; Peck, Joann ; Oakley, Jared ; Deitz, George D.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:96:y:2020:i:4:p:590-605.

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  18. Influencer marketing: Social media influencers as human brands attaching to followers and yielding positive marketing results by fulfilling needs. (2020). Chong, Sze Man ; Cuevas, Leslie M ; Lim, Heejin ; Ki, Chung-Wha.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:55:y:2020:i:c:s0969698920300059.

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  19. Consumer Responses to Conflict-Management Strategies on Non-Profit Social Media Fan Pages. (2020). Megicks, Philip ; Breitsohl, Jan ; Dineva, Denitsa ; Garrod, Brian.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:52:y:2020:i:c:p:118-136.

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  20. Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings. (2020). Kroschke, Mirja ; Scott, Maura L ; Mende, Martin ; Grewal, Dhruv ; Roggeveen, Anne L.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:51:y:2020:i:c:p:9-25.

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  21. Whose Algorithm Says So: The Relationships Between Type of Firm, Perceptions of Trust and Expertise, and the Acceptance of Financial Robo-Advice. (2020). Donkers, Bas ; dellaert, benedict.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:49:y:2020:i:c:p:107-124.

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  22. The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms. (2020). Ha, Sejin ; Huang, Ran.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:121:y:2020:i:c:p:616-627.

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  23. Do brand warmth and brand competence add value to consumers? A stereotyping perspective. (2020). Zabkar, Vesna ; Arslanagic-Kalajdzic, Maja ; Kolbl, Iva ; Diamantopoulos, Adamantios.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:118:y:2020:i:c:p:346-362.

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  24. Universal dimensions of individuals perception: Revisiting the operationalization of warmth and competence with a mixed-method approach. (2020). Halkias, Georgios ; Diamantopoulos, Adamantios.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:37:y:2020:i:4:p:714-736.

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  25. The effects of endorsers facial expressions on status perceptions and purchase intentions. (2020). Chen, Yunqing ; Wyer, Robert S.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:37:y:2020:i:2:p:371-385.

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  26. ALL FOR THE MONEY? THE LIMITS OF MONETARY REWARDS IN INNOVATION CONTESTS WITH USERS. (2019). Piller, Frank ; Ihl, Christoph ; Vossen, Alexander.
    In: Advances in Complex Systems (ACS).
    RePEc:wsi:acsxxx:v:21:y:2019:i:08:n:s1363919619500142.

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  27. An Ethical Perspective on Necro-Advertising: The Moderating Effect of Brand Equity. (2019). Boeuf, Benjamin ; Darveau, Jessica.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:155:y:2019:i:4:d:10.1007_s10551-017-3490-x.

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  28. How the frequency and amount of corporate donations affect consumer perception and behavioral responses. (2018). He, Yanqun ; Jin, Liyin.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:46:y:2018:i:6:d:10.1007_s11747-018-0584-7.

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  29. Brand associations: the value of ability versus social responsibility depends on consumer goals. (2018). Johnson, Zachary S ; Lee, Yun Jung ; Ashoori, Minoo Talebi.
    In: Journal of Brand Management.
    RePEc:pal:jobman:v:25:y:2018:i:1:d:10.1057_s41262-017-0070-4.

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  30. Self-Reporting CSR Activities: When Your Company Harms, Do You Self-Disclose?. (2018). Johnson, Zachary ; Lee, Yun Jung ; Ashoori, Minoo Talebi.
    In: Corporate Reputation Review.
    RePEc:pal:crepre:v:21:y:2018:i:4:d:10.1057_s41299-018-0051-x.

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  31. Gender Bias, Social Impact Framing, and Evaluation of Entrepreneurial Ventures. (2018). Lee, Matthew ; Huang, Laura.
    In: Organization Science.
    RePEc:inm:ororsc:v:29:y:2018:i:1:p:1-16.

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  32. Using descriptive norm appeals effectively to promote green behavior. (2018). Monnot, Elisa ; Elgaaied-Gambier, Leila ; Reniou, Fanny.
    In: Post-Print.
    RePEc:hal:journl:hal-01630909.

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  33. Circular vs. angular servicescape: “Shaping” customer response to a fast service encounter pace. (2018). Bogicevic, Vanja ; Liu, Stephanie Q ; Mattila, Anna S.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:89:y:2018:i:c:p:47-56.

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  34. Why the family business brand matters: Brand authenticity and the family firm trust inference. (2018). Prugl, Reinhard ; Lude, Maximilian.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:89:y:2018:i:c:p:121-134.

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  35. Using descriptive norm appeals effectively to promote green behavior. (2018). Monnot, Elisa ; Elgaaied-Gambier, Leila ; Reniou, Fanny.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:82:y:2018:i:c:p:179-191.

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  36. May the force drag your dynamic logo: The brand work-energy effect. (2018). Baxter, Stacey M ; Ilicic, Jasmina.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:35:y:2018:i:3:p:509-523.

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  37. Damage Control: Earnings Management by Firms Facing Product Harm Crises. (2018). Zhang, Shafu ; Magnan, Michel ; Su, Lixin ; Jiang, Like.
    In: CIRANO Working Papers.
    RePEc:cir:cirwor:2018s-01.

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  38. To Profit or Not to Profit? The Role of Greed Perceptions in Consumer Support for Social Ventures. (2017). Lee, Saerom ; Bolton, Lisa E ; Winterich, Karen Page.
    In: Journal of Consumer Research.
    RePEc:oup:jconrs:v:44:y:2017:i:4:p:853-876..

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  39. The Price of Beauty: Differential Effects of Design Elements with and without Cost Implications in Nonprofit Donor Solicitations. (2017). Townsend, Claudia.
    In: Journal of Consumer Research.
    RePEc:oup:jconrs:v:44:y:2017:i:4:p:794-815..

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  40. What motivates Ugandan NGOs to diversify: Risk reduction or private gain?. (2017). Owens, Trudy ; Dang, Canh.
    In: Discussion Papers.
    RePEc:not:notcre:17/11.

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  41. Stereotyping Effects on Cities: Measurement Scales for Citys Warmth and Competence. (2016). Zait, Adriana ; Horodnic, Ioana ; Bertea, Patricia Elena ; Andrei, Andreia Gabriela.
    In: Management Dynamics in the Knowledge Economy.
    RePEc:nup:jrmdke:v:4:y:2016:i:2:p:263-275.

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  42. No I wont, but yes we will: Driving sustainability-related donations through social identity effects. (2016). Dimitriu, Radu ; Wilson, Hugh N ; Champniss, Guy ; MacDonald, Emma K.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:111:y:2016:i:c:p:317-326.

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  43. Why Nonprofits Are Easier to Endorse on Social Media: The Roles of Warmth and Brand Symbolism. (2016). Bernritter, Stefan F ; Smit, Edith G.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:33:y:2016:i:c:p:27-42.

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  44. Strategic partnerships with nonprofits in corporate social responsibility (CSR): The mediating role of perceived altruism and organizational identification. (2016). Yang, Sung-Un ; Lee, Jaejin ; Rim, Hyejoon.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:9:p:3213-3219.

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  45. Selection of Tourism Destination as a Representation of Human Values. (2015). Kabiraj, Sajal ; Vij, Mohit ; Saji, Beena Salim.
    In: Business Perspectives and Research.
    RePEc:sae:busper:v:3:y:2015:i:2:p:95-108.

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  46. From bottom line to consumers’ mind: The framing effects of accounting information. (2015). Tian, Yan ; Zhou, Hui.
    In: Accounting, Organizations and Society.
    RePEc:eee:aosoci:v:43:y:2015:i:c:p:56-66.

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  47. Branding insights: an interdisciplinary journey from perception to action. (2014). Zait, Adriana ; Adriana, Zait ; Andrei, Andreia Gabriela.
    In: MPRA Paper.
    RePEc:pra:mprapa:61114.

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  48. The Importance of Race and Religion in Social Service Providers. (2014). Hinkson, Leslie ; Hackett, Conrad ; Hsu, Becky.
    In: Social Science Quarterly.
    RePEc:bla:socsci:v:95:y:2014:i:2:p:393-410.

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  49. PERCEPTIONS OF WARMTH & COMPETENCE IN ONLINE NETWORKING: AN EXPERIMENTAL ANALYSIS OF A COMPANY LAUNCH. (2014). Zait, Adriana ; Andrei, Andreia Gabriela.
    In: Review of Economic and Business Studies.
    RePEc:aic:revebs:y:2014:i:13:andreia.

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  50. Communicating responsibility-practicing irresponsibility in CSR advertisements. (2013). Shukla, Paurav ; Perks, Keith J. ; Farache, Francisca ; Berry, Aidan.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:66:y:2013:i:10:p:1881-1888.

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