1. Exploring the digital innovation process and outcome in retail platform ecosystems: disruptive transformation or incremental change. (2025). He, Tong ; Liu, Wei ; Shao, Xuefeng ; Tian, Robert G.
   In: Electronic Commerce Research.
   RePEc:spr:elcore:v:25:y:2025:i:1:d:10.1007_s10660-023-09699-0.

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2. Fun or warm: How conversational style boosts customer engagement. (2025). Kuanr, Abhisek ; Pradhan, Debasis ; Bhattacharjee, Debashree Roy ; Moharana, Tapas Ranjan.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000724.

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3. Providing social support in technology-based service encounters: Activating intrinsic motivations to create better outcomes. (2025). Keating, Byron W ; Aslan, Marjan.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000086.

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4. Digitally empowered green public services in environmentally vulnerable areas: Insights from SEM-ANN analysis. (2025). Irfan, Muhammad ; Shi, Qiumei ; Di, Kaisheng ; Sun, Tian ; Hu, Jin.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924005125.

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5. Explanation of time perspectives in adopting AI service robots under different service settings. (2025). Dang, Simon ; Quach, Sara ; Roberts, Robin E.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004053.

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6. AI assistant is my new best friend! Role of emotional disclosure, performance expectations and intention to reuse. (2025). Ishaq, Muhammad Ishtiaq ; Affandi, Sana ; Ahmad, Rehan ; Talpur, Qurat-ul-ain, ; Raza, Ali.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003837.

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7. Managing change when integrating artificial intelligence (AI) into the retail value chain: The AI implementation compass. (2025). Oosthuizen, Kim ; Botha, Elsamari ; Robertson, Jeandri ; Montecchi, Matteo.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:189:y:2025:i:c:s0148296325000219.

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8. Adaptable solutions for retail supply chain resilience in the post-COVID-19 era. (2024). Martinjoe, Chukwuebuka ; Orji, Ifeyinwa Juliet.
   In: Socio-Economic Planning Sciences.
   RePEc:eee:soceps:v:96:y:2024:i:c:s0038012124002908.

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9. Leveraging digital technology in retailing business: Unboxing synergy between omnichannel retail adoption and sustainable retail performance. (2024). Ghoshal, Sudishna ; Gokhale, Ravindra ; Raut, Rakesh D ; Kumar, Mukesh ; Akarte, Milind ; Vhatkar, Manjunath S.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003436.

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10. Are we ready for metaverse adoption in the service industry? Theoretically exploring the barriers to successful adoption. (2024). Gupta, Rohit ; Singh, Raunak Kumar ; Jaiswal, Mahadeo ; Rathore, Bhawana ; Biswas, Baidyanath.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001784.

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11. Analysing the impact of coupled domestic demand dynamics of green and low-carbon consumption in the market based on SEM-ANN. (2024). Chen, Weidong ; Liu, Sichen ; Cai, Quanling ; Shi, Qiumei ; Di, Kaisheng.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001528.

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12. Unlocking the potential of AI: Enhancing consumer engagement in the beauty and cosmetic product purchases. (2024). Khorana, Sangeeta ; Chakraborty, Debarun ; Polisetty, Aruna.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001383.

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13. Retail management policy through firefly algorithm under uncertainty using Dempster-Shafer theory for production firm. (2024). Barman, Tuli ; Pareek, Sarla ; Sohani, Sahar ; Sarkar, Biswajit ; Gunasekaran, Angappa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924000560.

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14. Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context. (2024). Rohit, Kumar ; Katiyar, Gagan ; Alzeiby, Ebtesam Abdullah ; Mehrotra, Ankit ; Shankar, Amit.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000249.

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15. Space tourism: Value-attitude-behavior theory, artificial intelligence, and sustainability. (2024). Kwon, Ohbyung ; Ja, Myung ; Hall, Michael C ; Sohn, Kwonsang.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004058.

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16. Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services. (2024). Chakraborty, Shibashish ; Behera, Rajat Kumar ; Bala, Pradip Kumar ; Kumar, Anand.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003375.

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17. Customer experience in AI-enabled products: Scale development and validation. (2024). Du, Qinglong ; Wang, Ping ; Li, Kunyang.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003296.

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18. How to build a competitive advantage for your brand using generative AI. (2024). Cui, Yuanyuan ; Phelan, Steven ; van Esch, Patrick.
    In: Business Horizons.
    RePEc:eee:bushor:v:67:y:2024:i:5:p:583-594.

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19. Improving Customer Experience Using Artificial Intelligence in Online Retail. (2023). Dabija, Dan Cristian ; Miriam, Tiutiu ; Dan-Cristian, Dabija.
    In: Proceedings of the International Conference on Business Excellence.
    RePEc:vrs:poicbe:v:17:y:2023:i:1:p:1139-1147:n:28.

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20. Study of the relationship between chatbot technology and customer experience and satisfaction. (2023). Lahlimi, Naoufal ; Khaddouj, Karim ; Wahbi, Aumaima.
    In: Post-Print.
    RePEc:hal:journl:hal-04403080.

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21. Deposit AI as the €œinvisible hand€ to make the resale easier: A moderated mediation model. (2023). Guo, Yulang ; Luo, Mengting ; Peng, Leiqing.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002278.

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22. Can you sense without being human? Comparing virtual and human influencers endorsement effectiveness. (2023). Lei, Yueqiu ; Zhou, QI ; Li, Huajun ; An, Hongyu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002035.

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46. When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type. (2022). Ruan, Yanya ; Mezei, Jzsef.
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48. Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention. (2022). Duan, Yucong ; Xing, Xinyu ; Song, Mengmeng ; Mou, Jian ; Cohen, Jason.
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