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Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction: An explanation from temporal and conversational cues. (2023). Zhao, Zixiang ; Xu, Ying ; Niu, Nan.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001649.

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  2. Fun or warm: How conversational style boosts customer engagement. (2025). Kuanr, Abhisek ; Pradhan, Debasis ; Bhattacharjee, Debashree Roy ; Moharana, Tapas Ranjan.
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  3. Chatbots at the frontline: Unveiling antecedents of customers€™ willingness to accept chatbot intervention in service recovery. (2025). Chih, Wen-Hai ; Wang, Kai-Yu ; Banda, Hope Wilfred.
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  5. Impact of Gen-AI chatbots on consumer services experiences and behaviors: Focusing on the sensation of awe and usage intentions through a cybernetic lens. (2025). Prakash, Gyan ; Pathak, Kanishka ; Luthra, Sunil ; Kumar, Anil ; Samadhiya, Ashutosh.
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    In: Advances in Complex Systems (ACS).
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  17. Getting more likes: the impact of narrative person and brand image on customer–brand interactions. (2019). Li, You ; Chang, Yaping ; Kumar, V ; Yan, Jun.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:47:y:2019:i:6:d:10.1007_s11747-019-00632-2.

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  18. Managing the innovation legitimacy of the sharing economy. (2019). Hwang, Jiyoung.
    In: International Journal of Quality Innovation.
    RePEc:spr:ijoqin:v:5:y:2019:i:1:d:10.1186_s40887-018-0026-0.

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  19. When do social alliances pay off? How the effect on corporate image depends on consumers’ prosocial attitudes. (2019). Dens, Nathalie ; Roosens, Bram.
    In: Journal of Brand Management.
    RePEc:pal:jobman:v:26:y:2019:i:2:d:10.1057_s41262-018-0126-0.

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  20. An Ethical Perspective on Necro-Advertising: The Moderating Effect of Brand Equity. (2019). Boeuf, Benjamin ; Darveau, Jessica.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:155:y:2019:i:4:d:10.1007_s10551-017-3490-x.

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  21. The Effect of Social Presence and Chatbot Errors on Trust. (2019). Toader, Rita ; McElaru, Mara ; Boca, Graiela ; Ighian, Diana ; Rdulescu, Adrian T.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2019:i:1:p:256-:d:302730.

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  22. The Influence of Internet Entrepreneur-Related Word-of-Mouth (WOM) on Corporate Image Association. (2019). Yuan, Bing ; Peluso, Alessandro M.
    In: Sustainability.
    RePEc:gam:jsusta:v:11:y:2019:i:6:p:1737-:d:216268.

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  23. Short-term subsidies and seller type: A health products experiment in Uganda. (2019). Karlan, Dean ; Raffler, Pia ; McConnell, Margaret ; Fischer, Greg.
    In: Journal of Development Economics.
    RePEc:eee:deveco:v:137:y:2019:i:c:p:110-124.

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  24. How the frequency and amount of corporate donations affect consumer perception and behavioral responses. (2018). He, Yanqun ; Jin, Liyin.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:46:y:2018:i:6:d:10.1007_s11747-018-0584-7.

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  25. Self-Reporting CSR Activities: When Your Company Harms, Do You Self-Disclose?. (2018). Johnson, Zachary ; Lee, Yun Jung ; Ashoori, Minoo Talebi.
    In: Corporate Reputation Review.
    RePEc:pal:crepre:v:21:y:2018:i:4:d:10.1057_s41299-018-0051-x.

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  26. Gender Bias, Social Impact Framing, and Evaluation of Entrepreneurial Ventures. (2018). Lee, Matthew ; Huang, Laura.
    In: Organization Science.
    RePEc:inm:ororsc:v:29:y:2018:i:1:p:1-16.

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  27. Challenging Ingrained Thoughts? The Joint Effect of Stereotypes and Awareness of Related Information on Pro-Environmental Behavior in China. (2018). Ghorbani, Majid ; Xuan, Liyan.
    In: Sustainability.
    RePEc:gam:jsusta:v:10:y:2018:i:6:p:1986-:d:152261.

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  28. The Seal of Approval. Introducing the Third-Party Seal Model. (2018). Murphy, Daniel.
    In: Expert Journal of Marketing.
    RePEc:exp:mkting:v:6:y:2018:i:2:p:33-44.

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  29. Marketing video-enabled social media as part of your e-recruitment strategy: Stop trying to be trendy. (2018). van Esch, Patrick ; Mente, Margaret.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:44:y:2018:i:c:p:266-273.

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  30. Aesthetic or self-expressiveness? Linking brand logo benefits, brand stereotypes and relationship quality. (2018). Wang, Shasha ; Molinillo, Sebastian ; Japutra, Arnold.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:44:y:2018:i:c:p:191-200.

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  31. The role of identification in frontline employee decision-making. (2018). di Mascio, Rita ; Fatima, Johra.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:43:y:2018:i:c:p:131-138.

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  32. A “good” new brand — What happens when new brands try to stand out through corporate social responsibility. (2018). Robinson, Stefanie ; Wood, Stacy.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:92:y:2018:i:c:p:231-241.

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  33. Circular vs. angular servicescape: “Shaping” customer response to a fast service encounter pace. (2018). Bogicevic, Vanja ; Liu, Stephanie Q ; Mattila, Anna S.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:89:y:2018:i:c:p:47-56.

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  34. Why the family business brand matters: Brand authenticity and the family firm trust inference. (2018). Prugl, Reinhard ; Lude, Maximilian.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:89:y:2018:i:c:p:121-134.

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  35. Using descriptive norm appeals effectively to promote green behavior. (2018). Monnot, Elisa ; Elgaaied-Gambier, Leila ; Reniou, Fanny.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:82:y:2018:i:c:p:179-191.

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  36. May the force drag your dynamic logo: The brand work-energy effect. (2018). Baxter, Stacey M ; Ilicic, Jasmina.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:35:y:2018:i:3:p:509-523.

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  37. Building a human brand: Brand anthropomorphism unravelled. (2018). Portal, Sivan ; Abratt, Russell ; Bendixen, Michael.
    In: Business Horizons.
    RePEc:eee:bushor:v:61:y:2018:i:3:p:367-374.

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  38. To Profit or Not to Profit? The Role of Greed Perceptions in Consumer Support for Social Ventures. (2017). Lee, Saerom ; Bolton, Lisa E ; Winterich, Karen Page.
    In: Journal of Consumer Research.
    RePEc:oup:jconrs:v:44:y:2017:i:4:p:853-876..

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  39. The Price of Beauty: Differential Effects of Design Elements with and without Cost Implications in Nonprofit Donor Solicitations. (2017). Townsend, Claudia.
    In: Journal of Consumer Research.
    RePEc:oup:jconrs:v:44:y:2017:i:4:p:794-815..

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  40. What motivates Ugandan NGOs to diversify: Risk reduction or private gain?. (2017). Owens, Trudy ; Dang, Canh.
    In: Discussion Papers.
    RePEc:not:notcre:17/11.

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  41. Its the thought that counts: The effects of construal level priming and donation proximity on consumer response to donation framing. (2017). He, YI ; Chen, Qimei ; Hu, Miao ; Zhu, Linlin.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:76:y:2017:i:c:p:44-51.

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  42. The ugly side of customer management – Consumer reactions to firm-initiated contract terminations. (2017). Melnyk, Valentyna ; Clement, Michel ; Papies, Dominik ; Lepthien, Anke.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:34:y:2017:i:4:p:829-850.

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  43. No I wont, but yes we will: Driving sustainability-related donations through social identity effects. (2016). Dimitriu, Radu ; Wilson, Hugh N ; Champniss, Guy ; MacDonald, Emma K.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:111:y:2016:i:c:p:317-326.

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  44. Why Nonprofits Are Easier to Endorse on Social Media: The Roles of Warmth and Brand Symbolism. (2016). Bernritter, Stefan F ; Smit, Edith G.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:33:y:2016:i:c:p:27-42.

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  45. The interplay between country stereotypes and perceived brand globalness/localness as drivers of brand preference. (2016). Davvetas, Vasileios ; Halkias, Georgios ; Diamantopoulos, Adamantios.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:9:p:3621-3628.

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  46. Strategic partnerships with nonprofits in corporate social responsibility (CSR): The mediating role of perceived altruism and organizational identification. (2016). Yang, Sung-Un ; Lee, Jaejin ; Rim, Hyejoon.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:9:p:3213-3219.

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  47. What to stress, to whom and where? A cross-country investigation of the effects of perceived brand benefits on buying intentions. (2016). van Everdingen, Yvonne ; Melnyk, Valentyna ; van der Lans, Ralf.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:33:y:2016:i:4:p:924-943.

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  48. The Cause Cue Effect: Cause-Related Marketing and Consumer Health Perceptions. (2016). Minton, Elizabeth A ; Cornwell, Bettina T.
    In: Journal of Consumer Affairs.
    RePEc:bla:jconsa:v:50:y:2016:i:2:p:372-402.

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  49. Selection of Tourism Destination as a Representation of Human Values. (2015). Kabiraj, Sajal ; Vij, Mohit ; Saji, Beena Salim.
    In: Business Perspectives and Research.
    RePEc:sae:busper:v:3:y:2015:i:2:p:95-108.

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  50. Corporations are Cyborgs: Organizations elicit anger but not sympathy when they can think but cannot feel. (2015). Rai, Tage S. ; Diermeier, Daniel.
    In: Organizational Behavior and Human Decision Processes.
    RePEc:eee:jobhdp:v:126:y:2015:i:c:p:18-26.

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