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In-store experience quality and perceived credibility: A green retailer context. (2019). Kumar, Prashant ; Polonsky, Micheal Jay.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:49:y:2019:i:c:p:23-34.

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  109. Youn, C. ; Kim, S.Y. ; Lee, Y. ; Choo, H.J. ; Jang, S. ; Jang, J.I. Measuring retailers' sustainable development. 2016 Bus. Strategy Environ.. 26 385-398
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Cocites

Documents in RePEc which have cited the same bibliography

  1. The strength of stance: The impact of brand activism on resistance to negative information, purchasing, and premium paying intents across different types of failures. (2025). Curina, Ilaria ; Francioni, Barbara ; Cioppi, Marco ; de Cicco, Roberta.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003989.

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  2. Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory. (2024). Liem, Vo Tan ; Long, Nguyen Thanh ; Hien, Nguyen Ngoc ; Luu, Danh Xuan.
    In: SAGE Open.
    RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241248334.

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  3. Do Store and Brand Attachments Influence Customer Loyalty? Evidence From Migrant Workers in Taiwan. (2024). Chen, Chih-Jou ; Tang, Jia-Wei ; Tsai, Pei-Hsuan ; Wu, Ju-Chuan.
    In: SAGE Open.
    RePEc:sae:sagope:v:14:y:2024:i:1:p:21582440241234794.

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  4. Actions are more than just words: Relationships between word-of-mouth, personal interaction, and product attachment. (2024). Kim, Woo Bin ; Fukuda, Reo ; Imai, Marina.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s096969892400290x.

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  5. Communicating with B2B buyers after “Dropping the Ball”: Using digital and non-digital communication formats to recover from salesperson transgressions. (2024). Mangus, Stephanie M ; Sridhar, Shrihari ; Garretson, Judith Anne ; Shi, Huanhuan ; Jones, Eli.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:41:y:2024:i:2:p:194-219.

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  6. Care management to improve retail customers and employees€™ satisfaction. (2023). Raggiotto, Francesco ; Scarpi, Daniele ; Compagno, Cristiana.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:72:y:2023:i:c:s0969698923000279.

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  7. Alternative modes of entry in franchising. (2023). Rosado-Serrano, Alexander ; Navarro-Garcia, Antonio.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:157:y:2023:i:c:s0148296322010645.

    Full description at Econpapers || Download paper

  8. Are data breaches the new norm? Exploring data breach trends, consumer sentiment, and responses to security invasions. (2023). Swani, Kunal ; Labrecque, Lauren I ; Pea, Priscilla ; Markos, Ereni.
    In: Journal of Consumer Affairs.
    RePEc:bla:jconsa:v:57:y:2023:i:3:p:1089-1119.

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  9. Brand credibility and customer-based brand equity: a service recovery perspective. (2022). Mostafa, Rania B ; Rifi, Azzam.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:27:y:2022:i:1:d:10.1057_s41264-021-00097-x.

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  10. The effect of COVID-19 on consumers€™ channel shopping behaviors: A segmentation study. (2022). Groening, Christopher ; Ngoh, Cheryl-Lyn.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001588.

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  11. Linking atmospherics to shopping outcomes: The role of the desire to stay. (2022). Elmashhara, Maher Georges ; Soares, Ana Maria.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003106.

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  12. A systematic literature review of store atmosphere in alternative retail commerce channels. (2022). Lyu, Jing ; Krasonikolakis, Ioannis ; Vrontis, Demetris.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:153:y:2022:i:c:p:412-427.

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  13. Factores que influyen en la intención de compra física y en línea de adultos mayores en supermercados. (2022). Moreno, Yesica Mayett ; Acosta, Sadoth Giraldo ; Arroyo, Judith Cavazos ; Calderon, Cecilia Isabel.
    In: Estudios Gerenciales.
    RePEc:col:000129:020572.

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  14. It’s all about the brand: place brand credibility, place attachment, and consumer loyalty. (2021). Reitsamer, Bernd F ; Brunner-Sperdin, Alexandra.
    In: Journal of Brand Management.
    RePEc:pal:jobman:v:28:y:2021:i:3:d:10.1057_s41262-020-00229-z.

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  15. The Role of Corporate Social Responsibility Perceptions in Brand Equity, Brand Credibility, Brand Reputation, and Purchase Intentions. (2021). Liao, Ying-Kai ; Wu, Wann-Yih ; Wang, Shu ; Ho, Khanh Bao.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:21:p:11975-:d:667958.

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  16. Determinants of store patronage: The roles of political ideology, consumer and market characteristics. (2021). Seenivasan, Satheesh ; Ma, Junzhao ; Madani, Fatima.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002575.

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  17. Alls well that ends well: Effective recovery from failures during the delivery phase of e-retailing process. (2021). Tafti, Mahdi ; Jafarzadeh, Hamed ; Sohrabi, Babak ; Intezari, Ali.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001685.

    Full description at Econpapers || Download paper

  18. Shopping centers revisited: The interplay between consumers€™ spontaneous online communications and retail planning. (2021). de Pietro, Michela ; Pantano, Eleonora ; Dennis, Charles.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001429.

    Full description at Econpapers || Download paper

  19. Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers€™ resilience during COVID-19. (2021). Bermes, Alena.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001211.

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  20. Social learning effects of complaint handling on social media: Self-construal as a moderator. (2021). Fu, Yi-Fan ; Shang, Rong-An ; Ku, Hsuan-Hsuan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313515.

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  21. Retail competition using free shopping shuttle bus strategies. (2020). Nie, Pu-yan ; Wang, Chan.
    In: Managerial and Decision Economics.
    RePEc:wly:mgtdec:v:41:y:2020:i:6:p:1010-1019.

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  22. The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry. (2020). Samad, Sarminah ; Rather, Raouf Ahmad ; Rehman, Mohsin Abdur ; Shams, Ghazal.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00070-0.

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  23. The evolving role of hit and niche products in brick-and-mortar retail category assortment planning: A large-scale empirical investigation of U.S. consumer packaged goods. (2020). Hoskins, Jake D.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:57:y:2020:i:c:s096969892030566x.

    Full description at Econpapers || Download paper

  24. Customer Participation in Virtual Communities for Local High Streets. (2020). Kurtz, Michael ; Becker, Jrg ; Betzing, Jan H.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:54:y:2020:i:c:s0969698919309518.

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  25. In-store experience quality and perceived credibility: A green retailer context. (2019). Kumar, Prashant ; Polonsky, Micheal Jay.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:49:y:2019:i:c:p:23-34.

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  26. Antecedents and consequences of shoppers attitude toward branded store-within-stores: An exploratory framework. (2019). Badrinarayanan, Vishag ; Becerra, Enrique P.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:105:y:2019:i:c:p:189-200.

    Full description at Econpapers || Download paper

  27. Assessing the effect of Waiting Time Management Strategies on Waiting Time Satisfaction among Bank Customers in Ghana. (2018). Simon, Nimako Gyasi ; Joseph, Mbawuni.
    In: Accounting and Finance Research.
    RePEc:jfr:afr111:v:7:y:2018:i:1:p:179.

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  28. Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans. (2016). Birch, Nancy J ; Culver, Jeffrey N ; Tesfom, Goitom.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:33:y:2016:i:c:p:154-163.

    Full description at Econpapers || Download paper

  29. A risk worth taking: Perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price. (2016). Wymer, Walter ; Casidy, Riza.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:32:y:2016:i:c:p:189-197.

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Authors registered in RePEc who have wrote about the same topic

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