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2. Logistics service strategy for e‐commerce supply chain: Interactive impacts of cost reduction effort and fairness concern. (2024). Wang, Zhongrui ; Liu, Qiurui ; Pang, MO ; Dong, Ting ; Chen, Lin ; Rao, Congjun.
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3. Performance Evaluation of Sustainable Downstream Logistics: a Hybrid Multi Criteria Decision Making Framework. (2024). Aggarwal, Sakshi ; Aggrawal, Deepti.
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   RePEc:spr:snopef:v:5:y:2024:i:4:d:10.1007_s43069-024-00388-8.

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4. Logistics Service Quality and Product Satisfaction in E-Commerce. (2024). Rasheed, Rizwana ; Rashid, Aamir.
   In: SAGE Open.
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5. Cross-cultural exploration of determinants of e-commerce adoption: Perspectives from logistics service quality and payment driver. (2024). Wang, Xue-Qin ; Kim, Thai-Young ; Choi, Dong-Hyun ; el Aissoug, Chaimaa.
   In: Journal of Retailing and Consumer Services.
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6. Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory. (2024). Wang, Zhong-Sen ; Tang, Qiu-Yu ; Yang, Qiang ; Feng, Kun.
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7. Logistic service quality on young consumers’ repurchase intention: an empirical study in emerging economy. (2023). Tien, Phat Dang ; Tran, Phuong Quyen ; Le, Thanh Tiep ; Lam, Ngoc Phuong ; Ho, Phuong.
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8. Examining the effect of logistics service quality on customer satisfaction and re-use intention. (2023). Masukujjaman, Mohammad ; Yang, Qing ; al Mamun, Abdullah ; Lin, Xiaofang.
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9. Unraveling the link between status quo satisfaction and the rejection of digital-only banks. (2023). Nel, Jacques ; Boshoff, Christo.
   In: Journal of Financial Services Marketing.
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10. Shipping before order making: Optimal shipping quantity and pricing decisions under uncertain demand. (2023). Li, Zhiwen ; Xu, Xianhao ; Wang, Hongwei ; Chen, Cheng ; Zou, Bipan.
    In: Transportation Research Part E: Logistics and Transportation Review.
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11. Effects of logistics service quality and price fairness on customer repurchase intention: The moderating role of cross-border e-commerce experiences. (2023). Wang, Xueqin ; Kim, Thai Young ; Do, Quynh Huong.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002582.

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12. The Impact of ‘Compulsory’ Shifting to Use e-Services during COVID-19 Pandemic Restrictions Period on e-Services Users’ Future Attitude and Intention “Case Study of Central European Countries/Visegrád Group (V4)”. (2022). Szalay, Zsigmond Gabor ; Alassaf, Pierre.
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13. E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions. (2022). Dwivedi, Yogesh K ; Al-Debei, Mutaz M ; Al-Adwan, Ahmad Samed.
    In: Technology in Society.
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14. Cross-national differences in travelers€™ continuance of knowledge sharing in online travel communities. (2022). Shehawy, Yasser Moustafa ; Eid, Riyad ; Selim, Hassan ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
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12. Optimizing the return window for online fashion retailers with closed-loop refurbishment. (2018). Difrancesco, Rita Maria ; Schroder, David ; Huchzermeier, Arnd.
    In: Omega.
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13. Retailers beware: On denied product returns and consumer behavior. (2018). Dailey, Lynn C ; Ulku, Ali M.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:86:y:2018:i:c:p:202-209.

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14. A search model of costly product returns. (2018). Petrikaite, Vaiva.
    In: International Journal of Industrial Organization.
    RePEc:eee:indorg:v:58:y:2018:i:c:p:236-251.

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15. Who should be pricing leader in the presence of customer returns?. (2018). Li, Wei ; Chen, Jing.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:265:y:2018:i:2:p:735-747.

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16. Retail store operations: Literature review and research directions. (2018). Mou, Shandong ; Dehoratius, Nicole ; Robb, David J.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:265:y:2018:i:2:p:399-422.

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17. The impact of the package-opening process on product returns. (2018). Hinz, Oliver ; Zhou, Wenyan ; Benlian, Alexander.
    In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL).
    RePEc:dar:wpaper:108637.

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18. Effectiveness of product return-prevention instruments: Empirical evidence. (2017). Mohring, Michael ; Walsh, Gianfranco.
    In: Electronic Markets.
    RePEc:spr:elmark:v:27:y:2017:i:4:d:10.1007_s12525-017-0259-0.

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19. Exchange and refund of complementary products. (2017). Han, Yoonju ; Chandukala, Sandeep R ; Che, Hai.
    In: Marketing Letters.
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20. Welfare economics of review information: Implications for the online selling platform owner. (2017). Zhang, Tao ; Lai, Kin Keung ; Li, Gang.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:184:y:2017:i:c:p:69-79.

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21. Compete in Price or Service?—A Study of Personalized Pricing and Money Back Guarantees. (2017). Chen, Jing.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:93:y:2017:i:2:p:154-171.

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22. Increasing customer purchase intention through product return policies: The pivotal impacts of retailer brand familiarity and product categories. (2017). Jeng, Shih-Ping.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:39:y:2017:i:c:p:182-189.

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23. The impact of customer returns in a supply chain with a common retailer. (2017). Chen, XU ; Yang, Hui.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:256:y:2017:i:1:p:139-150.

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24. Determining profit-optimizing return policies – a two-step approach on data from taobao.com. (2016). Hinz, Oliver ; Zhou, Wenyan.
    In: Electronic Markets.
    RePEc:spr:elmark:v:26:y:2016:i:2:d:10.1007_s12525-015-0198-6.

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25. How omni-channel can be the future of retailing. (2016). Chopra, Sunil.
    In: DECISION: Official Journal of the Indian Institute of Management Calcutta.
    RePEc:spr:decisn:v:43:y:2016:i:2:d:10.1007_s40622-015-0118-9.

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26. Shopping plans, buying motivations, and return policies: impacts on product returns and purchase likelihoods. (2016). Yoon, Sukki ; Vangelova, Milena ; Seo, Joon Yong .
    In: Marketing Letters.
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27. To Keep or Not to Keep: Effects of Online Customer Reviews on Product Returns. (2016). Wiesel, Thorsten ; Gensler, Sonja ; Minnema, Alec.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:92:y:2016:i:3:p:253-267.

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28. Consumer Uncertainty and Purchase Decision Reversals: Theory and Evidence. (2015). Cunha, Marcus ; Saint, Julian K ; Shulman, Jeffrey D.
    In: Marketing Science.
    RePEc:inm:ormksc:v:34:y:2015:i:4:p:590-605.

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29. A prospect theory approach to assessing changes in parameters of insurance contracts with an application to money-back guarantees. (2015). Zilberman, David ; Just, David ; Heiman, Amir ; McWilliams, Bruce P..
    In: Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics).
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30. Managing Customer Acquisition Risk Using Co-operative Databases. (2015). Houtz, Malcolm ; Pancras, Joseph ; Liu, Hongju.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:29:y:2015:i:c:p:39-56.

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31. Refunds and returns in a vertically differentiated industry. (2015). Inderst, Roman ; Tirosh, Gilad .
    In: International Journal of Industrial Organization.
    RePEc:eee:indorg:v:38:y:2015:i:c:p:44-51.

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32. Money-Back Guarantees. (2015). Ülkü, Levent ; Sharma, Tridib ; Ulku, Levent.
    In: Working Papers.
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33. Information and its impact on consumers׳ reactions to restrictive return policies. (2014). Bahn, Kenneth D ; Boyd, Eric.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:21:y:2014:i:4:p:415-423.

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34. The impact of consumer returns policies on consignment contracts with inventory control. (2014). Li, Yongjian ; Hu, Wei ; Govindan, Kannan.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:233:y:2014:i:2:p:398-407.

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35. The impact of customer returns on supply chain decisions under various channel interactions. (2013). Bell, Peter ; Chen, Jing.
    In: Annals of Operations Research.
    RePEc:spr:annopr:v:206:y:2013:i:1:p:59-74:10.1007/s10479-013-1326-3.

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36. Neighborhood Social Capital and Social Learning for Experience Attributes of Products. (2013). Lee, Jaeyoung ; Bell, David R.
    In: Marketing Science.
    RePEc:inm:ormksc:v:32:y:2013:i:6:p:960-976.

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37. Product-Oriented Web Technologies and Product Returns: An Exploratory Study. (2013). Hu, YU ; De, Prabuddha ; Rahman, Mohammad S.
    In: Information Systems Research.
    RePEc:inm:orisre:v:24:y:2013:i:4:p:998-1010.

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38. Sales Talk, Cancellation Terms, and the Role of Consumer Protection. (2012). Ottaviani, Marco ; Inderst, Roman.
    In: Working Papers.
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39. How Retailers’ Recommendation and Return Policies Alter Product Evaluations. (2012). Kim, Jun Yong ; Wansink, Brian.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:88:y:2012:i:4:p:528-541.

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40. Refunds as a Metering Device. (2011). Inderst, Roman ; Tirosh, Gilad .
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41. Bricks and Clicks: The Impact of Product Returns on the Strategies of Multichannel Retailers. (2011). Katona, Zsolt ; Sarvary, Miklos ; Ofek, Elie.
    In: Marketing Science.
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42. Understanding Money-Back Guarantees: Cognitive, Affective, and Behavioral Outcomes. (2011). Hoyer, Wayne D ; Suwelack, Thomas ; Hogreve, Jens.
    In: Journal of Retailing.
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43. The impact of sharing customer returns information in a supply chain with and without a buyback policy. (2011). Chen, Jing.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:213:y:2011:i:3:p:478-488.

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44. Ex ante Investment, Ex post Remedy, and Product Liability. (2010). Chen, Yongmin ; Hua, Xinyu.
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45. Optimal Reverse Channel Structure for Consumer Product Returns. (2010). Shulman, Jeffrey D. ; Savaskan, Canan R. ; Coughlan, Anne T..
    In: Marketing Science.
    RePEc:inm:ormksc:v:29:y:2010:i:6:p:1071-1085.

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46. Crafting Integrated Multichannel Retailing Strategies. (2010). Steenburgh, Thomas J ; Kushwaha, Tarun ; Farris, Paul W ; Irvin, John W ; Zhang, Jie ; Weitz, Barton A.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:24:y:2010:i:2:p:168-180.

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47. CRM in Data-Rich Multichannel Retailing Environments: A Review and Future Research Directions. (2010). Ganesan, Shankar ; Venkatesan, Rajkumar ; Verhoef, Peter C ; Krafft, Manfred ; McAlister, Leigh ; Malthouse, Edward C.
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    RePEc:eee:joinma:v:24:y:2010:i:2:p:121-137.

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48. Competition and price discrimination in the market for mailing lists. (2009). Borzekowski, Ron ; Thomadsen, Raphael ; Taragin, Charles.
    In: Quantitative Marketing and Economics (QME).
    RePEc:kap:qmktec:v:7:y:2009:i:2:p:147-179.

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49. Consumer Returns Policies and Supply Chain Performance. (2009). Su, Xuanming.
    In: Manufacturing & Service Operations Management.
    RePEc:inm:ormsom:v:11:y:2009:i:4:p:595-612.

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50. Optimal Restocking Fees and Information Provision in an Integrated Demand-Supply Model of Product Returns. (2009). Shulman, Jeffrey D. ; Savaskan, Canan R. ; Coughlan, Anne T..
    In: Manufacturing & Service Operations Management.
    RePEc:inm:ormsom:v:11:y:2009:i:4:p:577-594.

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