1. €œFrom expectations to frustrations€ : Dissecting negative experiences to understand negative word-of-mouth in online grocery services. (2025). Samanta, Tamal ; Khalek, Sk Abu ; Dey, Debasmita ; Chakraborty, Anirban.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924005174.

   Full description at Econpapers || Download paper

2. Unveiling the drivers of satisfaction in mobile trading: Contextual mining of retail investor experience through BERTopic and generative AI. (2025). Oh, Yun Kyung ; Kim, Jung-Min ; Yi, Jisu.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s096969892400362x.

   Full description at Econpapers || Download paper

3. An integrated framework for understanding information disclosure behaviour in mobile payment services. (2024). Samanta, Tamal ; Khalek, Sk Abu ; Behera, Chandan Kumar.
   In: Journal of Financial Services Marketing.
   RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00257-1.

   Full description at Econpapers || Download paper

4. A text mining approach to explore factors influencing consumer intention to use metaverse platform services: Insights from online customer reviews. (2024). Kumari, Vandana ; Chakraborty, Shibashish ; Bala, Pradip Kumar.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002637.

   Full description at Econpapers || Download paper

5. What affects the promoting intention of mobile banking services? Insights from mining consumer reviews. (2024). Sebastian, M P ; Basu, Bibaswan ; Kar, Arpan Kumar.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004460.

   Full description at Econpapers || Download paper

6. Exploring consumer mobile payment innovations: An investigation into the relationship between coping theory factors, individual motivations, social influence and word of mouth. (2024). Khan, Yamna ; Akram, Umair ; Hameed, Irfan.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004381.

   Full description at Econpapers || Download paper

7. Enablers and inhibitors of digital hoarding behaviour. An application of dual-factor theory and regret theory. (2024). Vinoi, Nivin ; Azad, Nasreen ; Kumar, Jitender ; Mehrotra, Ankit ; Shankar, Amit.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:77:y:2024:i:c:s096969892300396x.

   Full description at Econpapers || Download paper

8. Uncovering the quality factors driving the success of mobile payment apps. (2024). Oh, Yun Kyung ; Kim, Jong Dae ; Yi, Jisu.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923003922.

   Full description at Econpapers || Download paper

9. Holding on to your memories: Factors influencing social media hoarding behaviour. (2024). Vinoi, Nivin ; Kumar, Jitender ; Khalil, Ashraf ; Mehrotra, Ankit ; Shankar, Amit.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003685.

   Full description at Econpapers || Download paper

10. Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services. (2024). Chakraborty, Shibashish ; Behera, Rajat Kumar ; Bala, Pradip Kumar ; Kumar, Anand.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003375.

    Full description at Econpapers || Download paper

11. Moderating and mediating effect of perceived experience on merchants behavioral intention to use mobile payments services. (2023). Singh, Nidhi ; Sinha, Neena.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:28:y:2023:i:3:d:10.1057_s41264-022-00163-y.

    Full description at Econpapers || Download paper

12. Price-aware enhanced dynamic recommendation based on deep learning. (2023). Guo, Wenhao ; Li, Minqiang ; Tian, Jin.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002473.

    Full description at Econpapers || Download paper

13. Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews. (2023). Chakraborty, Shibashish ; Bala, Pradip Kumar ; Kumar, Avinash.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923001108.

    Full description at Econpapers || Download paper

14. What do consumers want? A methodological framework to identify determinant product attributes from consumers€™ online questions. (2023). Aw, Eugene Cheng-Xi ; Fernando, Angeline Gautami.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000826.

    Full description at Econpapers || Download paper

15. The moderating influence of brand image on consumers adoption of QR-code e-wallets. (2023). Shaw, Norman ; Hamzah, Muhammad Iskandar ; Ahmad, Faten Aisyah.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000735.

    Full description at Econpapers || Download paper

16. Antecedents of mobile payment loyalty: An extended perspective of perceived value and information system success model. (2023). Chen, Tiao ; Zhong, Junying.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:72:y:2023:i:c:s0969698923000140.

    Full description at Econpapers || Download paper

17. The diffusion of mobile payments: Profiling the adopters and non-adopters, Rogers way. (2023). Yadav, Neha ; Sharma, Kiran ; Dash, Ganesh.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s0969698922003125.

    Full description at Econpapers || Download paper

18. Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry. (2023). Tse, Ying Kei ; Li, Xinwei ; Zeng, Wenjuan ; Xu, Mao ; Chan, Hing Kai.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002508.

    Full description at Econpapers || Download paper

19. Low-frequency, high-impact: Discovering important rare events from UGC. (2023). Zhang, Zelin ; Meng, LU ; Yang, Kejia ; Li, Jiawen.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002466.

    Full description at Econpapers || Download paper

20. Human–Computer Interaction (HCI) and Trust Factors for the Continuance Intention of Mobile Payment Services. (2022). Ractham, Peter ; Kaewkitipong, Laddawan ; Han, Jiangxue ; Chen, Charlie.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:21:p:14546-:d:964223.

    Full description at Econpapers || Download paper

21. Economic corollaries of personalized recommendations. (2022). Lee, Wonjae ; Molaie, Mir Majid.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922000960.

    Full description at Econpapers || Download paper

22. Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement. (2022). Rana, Nripendra P ; Siddiqui, Mujahid ; Dash, Ganesh ; Chakraborty, Debarun.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:66:y:2022:i:c:s096969892200039x.

    Full description at Econpapers || Download paper

23. Energy Losses Due to Imperfect Payment Infrastructure and Payment Instruments. (2021). Melnychenko, Oleksandr.
    In: Energies.
    RePEc:gam:jeners:v:14:y:2021:i:24:p:8213-:d:696757.

    Full description at Econpapers || Download paper

1. Ahrens, J. ; Coyle, J.R. ; Strahilevitz, M.A. Electronic word of mouth: the effects of incentives on e-referrals by senders and receivers. 2012 Eur. J. Market.. 47 1034-1051
   Paper not yet in RePEc: Add citation now
   
2. Ansari, S. ; Gupta, S. Customer perception of the deceptiveness of online product reviews: a speech act theory perspective. 2021 Int. J. Inf. Manag.. 57 102286-
   Paper not yet in RePEc: Add citation now
   
3. Baek, T.H. ; Yoo, C.Y. Branded app usability: conceptualization, measurement, and prediction of consumer loyalty. 2018 J. Advert.. 47 70-82
   Paper not yet in RePEc: Add citation now
   
4. Bagozzi, R.P. The legacy of the technology acceptance model and a proposal for a paradigm shift. 2007 J. Assoc. Inf. Syst. Online. 8 12-
   Paper not yet in RePEc: Add citation now
   
5. Benbasat, I. ; Barki, H. Quo vadis TAM?. 2007 J. Assoc. Inf. Syst. Online. 8 7-
   Paper not yet in RePEc: Add citation now
   

6. Brakewood, C. ; Ziedan, A. ; Hendricks, S.J. ; Barbeau, S.J. ; Joslin, A. An evaluation of the benefits of mobile fare payment technology from the user and operator perspectives. 2020 Transport Pol.. 93 54-66

7. Chang, M.K. ; Cheung, W. ; Lai, S.V. Literature derived reference models for the adoption of online shopping. 2005 Inf. Manag.. 42 543-559
   Paper not yet in RePEc: Add citation now
   
8. Chawla, D. ; Joshi, H. Role of mediator in examining the influence of antecedents of mobile wallet adoption on attitude and intention. 2020 Global Bus. Rev.. -
   Paper not yet in RePEc: Add citation now
   

9. de Kerviler, G. ; Demoulin, N. ; Zidda, P. Adoption of in-store mobile payment: are perceived risk and convenience the only drivers?. 2016 J. Retailing Consum. Serv.. 31 334-344

10. Duarte, P. ; Silva, S.C. ; Ferreira, M.B. How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM. 2018 J. Retail. Consum. Serv.. 44 161-169

11. Faqih, K.M. ; Jaradat, M.I.R.M. Assessing the moderating effect of gender differences and individualism-collectivism at individual-level on the adoption of mobile commerce technology: TAM3 perspective. 2015 J. Retail. Consum. Serv.. 22 37-52

12. Gupta, A. ; Arora, N. Understanding determinants and barriers of mobile shopping adoption using behavioral reasoning theory. 2017 J. Retailing Consum. Serv.. 36 1-7

13. Hatamian, M. ; Serna, J. ; Rannenberg, K. Revealing the unrevealed: mining smartphone users privacy perception on app markets. 2019 Comput. Secur.. 83 332-353
    Paper not yet in RePEc: Add citation now
    
14. Hu, Y. ; Kim, J. Positive and negative eWOM motivations and hotel customers' eWOM behavior: does personality matter?. 2018 Int. J. Hospit. Manag.. 75 27-37
    Paper not yet in RePEc: Add citation now
    
15. ISO . 2010 :
    Paper not yet in RePEc: Add citation now
    
16. Jamal, A. ; Anastasiadou, K. Investigating the effects of service quality dimensions and expertise on loyalty. 2009 Eur. J. Market.. 43 398-420
    Paper not yet in RePEc: Add citation now
    
17. Jha, N. ; Mahmoud, A. Mining non-functional requirements from App store reviews. 2019 Empir. Software Eng. J.. 24 3659-3695
    Paper not yet in RePEc: Add citation now
    
18. Johnson, V.L. ; Kiser, A. ; Washington, R. ; Torres, R. Limitations to the rapid adoption of M-payment services: understanding the impact of privacy risk on MPayment services. 2018 Comput. Hum. Behav.. 79 111-122
    Paper not yet in RePEc: Add citation now
    
19. Jun, J. ; Cho, I. ; Park, H. Factors influencing continued use of mobile easy payment service: an empirical investigation. 2018 Total Qual. Manag. Bus. Excel.. 29 1043-1057
    Paper not yet in RePEc: Add citation now
    
20. Kar, A.K. What affects usage satisfaction in mobile payments? modelling user generated content to develop the “digital service usage satisfaction model”. 2020 Inf. Syst. Front. -
    Paper not yet in RePEc: Add citation now
    
21. Karimi, S. ; Liu, Y. The differential impact of “mood” on consumers' decisions, a case of mobile payment adoption. 2020 Comput. Hum. Behav.. 102 132-143
    Paper not yet in RePEc: Add citation now
    

22. Kaur, P. ; Dhir, A. ; Bodhi, R. ; Singh, T. ; Almotairi, M. Why do people use and recommend m-wallets?. 2020 J. Retailing Consum. Serv.. 56 102091-

23. Kaur, P. ; Dhir, A. ; Singh, N. ; Sahu, G. ; Almotairi, M. An innovation resistance theory perspective on mobile payment solutions. 2020 J. Retailing Consum. Serv.. 55 102059-

24. Kim, K. ; Kim, K. ; Lee, D. ; Kim, M. Identification of critical quality dimensions for continuance intention in mHealth services: case study of OneCare service. 2019 Int. J. Inf. Manag.. 46 187-189
    Paper not yet in RePEc: Add citation now
    
25. Kim, M. ; Chang, Y. ; Park, M. ; Lee, J. The effects of service interactivity on the satisfaction and the loyalty of smartphone users. 2015 Telematics Inf.. 32 949-960
    Paper not yet in RePEc: Add citation now
    
26. Kokini, C.M. ; Lee, S. ; Koubek, R.J. ; Moon, S.K. Considering Context: the Role of mental workload and operator control in users' perceptions of usability. 2012 Int J Hum-Comput Int. 28 543-559
    Paper not yet in RePEc: Add citation now
    
27. Lang, C. ; Li, M. ; Zhao, L. Understanding consumers’ online fashion renting experiences: A text-mining approach. 2020 Sustain. Prod. Consum.. 21 132-144
    Paper not yet in RePEc: Add citation now
    
28. Ling, C. ; Salvendy, G. Prioritising usability considerations on B2C websites. 2013 Theor. Issues Ergon. Sci.. 14 69-98
    Paper not yet in RePEc: Add citation now
    
29. Mack, Z. ; Sharples, S. The importance of usability in product choice: a mobile phone case study. 2009 Ergonomics. 52 1514-1548
    Paper not yet in RePEc: Add citation now
    
30. Mallat, N. Exploring consumer adoption of mobile payments-A qualitative study. 2007 J. Strat. Inf. Syst.. 16 413-432
    Paper not yet in RePEc: Add citation now
    
31. Marriot, H.R. ; Williams, M.D. Exploring consumers perceived risk and trust for mobile shopping: a theoretical framework and empirical study. 2018 J. Retailing Consum. Serv.. 42 133-146
    Paper not yet in RePEc: Add citation now
    
32. Matos, C.A. ; Rosi, C.A.V. Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators. 2008 J. Acad. Market. Sci.. 36 578-596
    Paper not yet in RePEc: Add citation now
    
33. Mclean, G. ; Wilson, A. Evolving the online customer experience … is there a role for online customer support?. 2016 Comput. Hum. Behav.. 60 602-610
    Paper not yet in RePEc: Add citation now
    
34. Meilatinova, N. Social commerce: Factors affecting customer repurchase and word-of-mouth intentions. 2021 J. Inf. Manag.. 57 102300-
    Paper not yet in RePEc: Add citation now
    

35. Moghavvemi, S. ; Mei, T.X. ; Phoong, S.W. ; Phoong, S.Y. Drivers and barriers of mobile payment adoption: Malaysian merchants' perspective. 2021 J. Retailing Consum. Serv.. 59 102364-

36. Mombeuil, C. ; Uhde, H. Relative convenience, relative advantage, perceived security, perceived privacy, and continuous use intention of China's WeChat Pay: a mixed-method two-phase design study. 2021 J. Retailing Consum. Serv.. 59 102384-

37. Najmul Islam, A.K.M. Sources of satisfaction and dissatisfaction with a learning management system in post-adoption stage: a critical incident technique approach. 2014 Comput. Hum. Behav.. 30 249-261
    Paper not yet in RePEc: Add citation now
    
38. Najmul Islam, A.K.M. ; Cenfetelli, R. ; Benbasat, I. Organizational buyers' assimilation of B2B platforms: effects of IT-enabled service functionality. 2020 J. Strat. Inf. Syst.. 29 101597-
    Paper not yet in RePEc: Add citation now
    
39. Negash, S. ; Ryan, T. ; Igbaria, M. Quality and effectiveness in Web-based customer support systems. 2003 Inf. Manag.. 40 757-768
    Paper not yet in RePEc: Add citation now
    
40. Oliveira, T. ; Thomas, M. ; Baptista, G. ; Campos, F. Mobile payment: understanding the determinants of customer adoption and intention to recommend the technology. 2016 Comput. Hum. Behav.. 61 404-414
    Paper not yet in RePEc: Add citation now
    
41. Park, H. ; Park, T. ; Lee, Y. Partially collapsed Gibbs sampling for latent Dirichlet allocation. 2019 Expert Syst. Appl.. 131 208-218
    Paper not yet in RePEc: Add citation now
    

42. Park, J. ; Ahn, J. ; Thavisay, T. ; Ren, T. Examining the role of anxiety and social influence in multi-benefits of mobile payment service. 2019 J. Retailing Consum. Serv.. 47 140-149

43. Park, J. ; Hyun, H. ; Thabisay, T. A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention. 2021 J. Retailing Consum. Serv.. 58 102272-

44. Patil, P. ; Tamilmani, K. ; Rana, N.P. ; Raghavan, V. Understanding consumer adoption of mobile payment in India: extending Meta-UTAUT model with personal innovativeness, anxiety, trust, and grievance redressal. 2020 Int. J. Inf. Manag.. 54 102144-
    Paper not yet in RePEc: Add citation now
    

45. Raassens, N. ; Wuyts, S. ; Geyskens, I. The performance implications of outsourcing customer support to service providers in emerging versus established economies. 2014 Int. J. Res. Market.. 31 280-292

46. Ramos de Luna, I. ; Liébana-Cabanillas, F. ; Sánchez-Fernández, J. ; Muñoz-Leiva, F. Mobile payment is not all the same: the adoption of mobile payment systems depending on the technology applied. 2019 Technol. Forecast. Soc. Change. 146 931-944

47. Ryu, S. ; Park, J. The effects of benefit-driven commitment on usage of social media for shopping and positive word-of-mouth. 2020 J. Retailing Consum. Serv.. 55 102094-

48. Semerikova, E. What hinders the usage of smartphone payments in Russia? Perception of technological and security barriers. 2020 Technol. Forecast. Soc. Change. 161 120312-

49. Shao, Z. ; Zhang, L. ; Li, X. ; Guo, Y. Antecedents of trust and continuance intention in mobile payment platforms: the moderating effect of gender. 2019 Electron. Commer. Res. Appl.. 33 100823-
    Paper not yet in RePEc: Add citation now
    

50. Shaw, N. The mediating influence of trust in the adoption of the mobile wallet. 2014 J. Retailing Consum. Serv.. 21 449-459

51. Singh, N. ; Sinha, N. How perceived trust mediates merchant's intention to use a mobile wallet technology. 2020 J. Retailing Consum. Serv.. 52 101894-

52. Singh, N. ; Sinha, N. ; Liébana-Cabanillas, F.J. Determining factors in the adoption and recommendation of mobile wallet services in India: analysis of the effect of innovativeness, stress to use and social influence. 2020 Int. J. Inf. Manag.. 50 191-205
    Paper not yet in RePEc: Add citation now
    

53. Talwar, M. ; Talwar, S. ; Kaur, P. ; Islam, N. ; Dhir, A. Positive and negative word of mouth (WOM) are not necessarily opposites: a reappraisal using the dual factor theory. 2021 J. Retailing Consum. Serv.. -

54. Tam, C. ; Santos, D. ; Oliveira, T. Exploring the influential factors of continuance intention to use mobile Apps: extending the expectation confirmation model. 2020 Inf. Syst. Front. 22 243-257

55. Tan, M.L. ; Prasanna, R. ; Stock, K.E. ; Doyle, E. ; Leonard, G. ; Jonstone, D. Usability factors influencing the continuance intention of disaster apps: a mixed-methods study. 2020 Int. J. Disaster Risk Reduct.. 50 101874-
    Paper not yet in RePEc: Add citation now
    
56. Tavakoli, M. ; Zhao, L. ; Heydari, A. ; Nenadić, G. Extracting useful software development information from mobile application reviews: a survey of intelligent mining techniques and tools. 2018 Expert Syst. Appl.. 113 186-199
    Paper not yet in RePEc: Add citation now
    
57. Teo, A.C. ; Tan, G.W. ; Ooi, K.B. ; Hew, T.S. ; Yew, K.T. The effects of convenience and speed in m-payment. 2015 Ind. Manag. Data Syst.. 115 311-331
    Paper not yet in RePEc: Add citation now
    
58. Venkatesh, V. ; Bala, H. Technology Acceptance Model 3 and a Research Agenda on Interventions. 2008 Decis. Sci.. 39 273-315
    Paper not yet in RePEc: Add citation now
    
59. Verkijika, S.F. An affective response model for understanding the acceptance of mobile payment systems. 2020 Electron. Commer. Res. Appl.. 39 100905-
    Paper not yet in RePEc: Add citation now
    
60. Verkijika, S.F. ; De Wet, L. Understanding Word-of-mouth (WOM) Intentions of Mobile App Users: The Role of Simplicity and Emotions during the First Interaction. 2019 Telemat. Inform.. 41 218-228
    Paper not yet in RePEc: Add citation now
    
61. Wallace, L.G. ; Sheetz, S.D. The adoption of software measures: a technology acceptance model (TAM) perspective. 2014 Inf. Manag.. 51 249-259
    Paper not yet in RePEc: Add citation now
    
62. Wang, W. ; Feng, Y. ; Dai, W. Topic analysis of online reviews for two competitive products using latent Dirichlet allocation. 2018 Electron. Commer. Res. Appl.. 29 142-156
    Paper not yet in RePEc: Add citation now
    

63. Yan, L. ; Tan, G.W. ; Loh, X. ; Hew, J. ; Hew, J. ; Ooi, K. QR code and mobile payment: the disruptive forces in retail. 2021 J. Retailing Consum. Serv.. 58 102300-

64. Yi, J. ; Oh, Y.K. The informational value of multi-attribute online consumer reviews: a text mining approach. 2021 Retail. Consum. Serv.. -
    Paper not yet in RePEc: Add citation now
    

1. Digital payment adoption in public transportation: Mediating role of mode choice segments in developing cities. (2025). Pani, Agnivesh ; Wani, Shahiq Ahmad ; Bhowmik, Basuraj ; Mohan, Ranju.
   In: Transportation Research Part A: Policy and Practice.
   RePEc:eee:transa:v:191:y:2025:i:c:s0965856424003677.

   Full description at Econpapers || Download paper

2. Measuring Customer Experience in Mobile Apps: A Systematic Literature Review. (2024). Laazaar, Erika ; Szcs, Krisztiaan.
   In: Tržište/Market.
   RePEc:zag:market:v:36:y:2024:i:2:p:247-266.

   Full description at Econpapers || Download paper

3. The app or the cap? Which fare innovation affects bus ridership?. (2024). Lima, Luiz ; Brakewood, Candace ; Hightower, Ashley ; Ziedan, Abubakr.
   In: Transport Policy.
   RePEc:eee:trapol:v:145:y:2024:i:c:p:247-258.

   Full description at Econpapers || Download paper

4. Impact of Digital Inclusive Finance on Urban Carbon Emission Intensity: From the Perspective of Green and Low-Carbon Travel and Clean Energy. (2023). Su, Zhi ; Cao, Ruijie.
   In: Sustainability.
   RePEc:gam:jsusta:v:15:y:2023:i:16:p:12623-:d:1221413.

   Full description at Econpapers || Download paper

5. An Empirical Investigation of Intent to Adopt Mobile Payment Systems Using a Trust-based Extended Valence Framework. (2022). Brookshire, Robert ; Harris, Mark A ; Chin, Amita Goyal.
   In: Information Systems Frontiers.
   RePEc:spr:infosf:v:24:y:2022:i:1:d:10.1007_s10796-020-10080-x.

   Full description at Econpapers || Download paper

6. Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail. (2022). Niemann, Marco ; Becker, Jorg ; Betzing, Jan H ; Barann, Benjamin ; Hoffmeister, Benedikt.
   In: Electronic Markets.
   RePEc:spr:elmark:v:32:y:2022:i:2:d:10.1007_s12525-020-00445-0.

   Full description at Econpapers || Download paper

7. Examining Consumers€™ Adoption of Smart Wearable Payments. (2022). Rehman, Mohd Ziaur ; Hidayat-Ur, Imdadullah ; Akhter, Fahim ; Ahmad, Arshad.
   In: SAGE Open.
   RePEc:sae:sagope:v:12:y:2022:i:3:p:21582440221117796.

   Full description at Econpapers || Download paper

8. Consumers’ Switching from Cash to Mobile Payment under the Fear of COVID-19 in Taiwan. (2022). Yu, Shih-Yi ; Chen, Der Chao.
   In: Sustainability.
   RePEc:gam:jsusta:v:14:y:2022:i:14:p:8489-:d:860137.

   Full description at Econpapers || Download paper

9. Research in Electronic and Mobile Payment Systems: A Bibliometric Analysis. (2022). Tounekti, Oussama ; Ruiz-Martinez, Antonio ; Skarmeta, Antonio F.
   In: Sustainability.
   RePEc:gam:jsusta:v:14:y:2022:i:13:p:7661-:d:845943.

   Full description at Econpapers || Download paper

10. Adoption of digital financial transactions: A review of literature and future research agenda. (2022). Singh, Ranjit ; Kajol, K ; Paul, Justin.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:184:y:2022:i:c:s0040162522005121.

    Full description at Econpapers || Download paper

11. Critical factors affecting the introduction of mobile payment tools by microretailers. (2022). Chang, Tsung-Sheng ; Fu, Hsin-Pin ; Hsu, Hsien-Pin ; Yeh, Chih-Yao ; Liu, Chien-Hung ; Wang, Chia-Nan.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:175:y:2022:i:c:s0040162521007502.

    Full description at Econpapers || Download paper

12. Towards a Mobile App Diffusion of Innovations model: A multinational study of mobile wallet adoption. (2022). Shaw, Norman ; Eschenbrenner, Brenda ; Brand, Benedikt M.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003349.

    Full description at Econpapers || Download paper

13. Should I scan my face? The influence of perceived value and trust on Chinese users intention to use facial recognition payment. (2021). Yan, Wenjia ; Hu, BO ; Liu, Yu-Li.
    In: 23rd ITS Biennial Conference, Online Conference / Gothenburg 2021. Digital societies and industrial transformations: Policies, markets, and technologies in a post-Covid world.
    RePEc:zbw:itsb21:238028.

    Full description at Econpapers || Download paper

14. Is the Convenience Worth the Risk? An Investigation of Mobile Payment Usage. (2021). Herath, Tejaswini ; De, Rahul ; Rao, Raghav H ; Pal, Abhipsa.
    In: Information Systems Frontiers.
    RePEc:spr:infosf:v:23:y:2021:i:4:d:10.1007_s10796-020-10070-z.

    Full description at Econpapers || Download paper

15. Supporting sustainability by promoting online purchase through enhancement of online convenience. (2021). Silva, Susana ; Saha, Swapan Kumar ; Duarte, Paulo ; Zhuang, Guijun.
    In: Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development.
    RePEc:spr:endesu:v:23:y:2021:i:5:d:10.1007_s10668-020-00915-7.

    Full description at Econpapers || Download paper

16. An intelligent cross-border transaction system based on consortium blockchain: A case study in Shenzhen, China. (2021). Fu, Zhengtang ; Ju, Yanbing ; Li, Siyao ; Dong, Peiwu.
    In: PLOS ONE.
    RePEc:plo:pone00:0252489.

    Full description at Econpapers || Download paper

17. Smartphone use during shopping and store loyalty: The role of social influence. (2021). Collin-Lachaud, Isabelle ; Diallo, Mbaye Fall.
    In: Post-Print.
    RePEc:hal:journl:hal-03156195.

    Full description at Econpapers || Download paper

18. How Does the Pandemic Facilitate Mobile Payment? An Investigation on Users’ Perspective under the COVID-19 Pandemic. (2021). Zhao, Yuyang ; Bacao, Fernando.
    In: IJERPH.
    RePEc:gam:jijerp:v:18:y:2021:i:3:p:1016-:d:486056.

    Full description at Econpapers || Download paper

19. How Does Gender Moderate Customer Intention of Shopping via Live-Streaming Apps during the COVID-19 Pandemic Lockdown Period?. (2021). Zhao, Yuyang ; Bacao, Fernando.
    In: IJERPH.
    RePEc:gam:jijerp:v:18:y:2021:i:24:p:13004-:d:698717.

    Full description at Econpapers || Download paper

20. Resistance to facial recognition payment in China: The influence of privacy-related factors. (2021). Liu, Yu-Li ; Yan, Wenjia ; Hu, BO.
    In: Telecommunications Policy.
    RePEc:eee:telpol:v:45:y:2021:i:5:s0308596121000598.

    Full description at Econpapers || Download paper

21. Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19. (2021). Lim, Rodney ; Hossain, Md Uzir ; Jerin, Ishraq ; al Halbusi, Hussam ; Haque, Ahasanul ; Abdul, Abu Bakar ; Ramayah, Thurasamy.
    In: Technology in Society.
    RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002554.

    Full description at Econpapers || Download paper

22. Security factors on the intention to use mobile banking applications in the UK older generation (55+). A mixed-method study using modified UTAUT and MTAM - with perceived cyber security, risk, and trust. (2021). Hanif, Yasmeen ; Lallie, Harjinder Singh.
    In: Technology in Society.
    RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21001688.

    Full description at Econpapers || Download paper

23. A matter of value? Predicting channel preference and multichannel behaviors in retail. (2021). Iglesias-Pradas, Santiago ; Acquila-Natale, Emiliano.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:162:y:2021:i:c:s0040162520312270.

    Full description at Econpapers || Download paper

24. Why do people use mobile payment technologies and why would they continue? An examination and implications from India. (2021). Herath, Tejaswini ; De, Rahul ; Rao, Raghav H ; Pal, Abhipsa.
    In: Research Policy.
    RePEc:eee:respol:v:50:y:2021:i:6:s0048733321000329.

    Full description at Econpapers || Download paper

25. Standing up for or against: A text-mining study on the recommendation of mobile payment apps. (2021). Verkijika, Silas Formunyuy ; Neneh, Brownhilder Ngek.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s096969892100309x.

    Full description at Econpapers || Download paper

26. Mobile shopping intensity: Consumer demographics and motivations. (2021). Elliott, Kevin ; Hou, Jianwei.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003076.

    Full description at Econpapers || Download paper

27. Investigating consumer binge-watching behavior: A valence framework perspective. (2021). Song, Lianlian ; Mou, Jian ; Hu, Baixue.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001703.

    Full description at Econpapers || Download paper

28. A replication study of the credit card effect on spending behavior and an extension to mobile payments. (2021). Liu, Yunxin ; Dewitte, Siegfried.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000382.

    Full description at Econpapers || Download paper

29. QR code and mobile payment: The disruptive forces in retail. (2021). Loh, Xiu-Ming ; Yan, Li-Ya ; Ooi, Keng-Boon ; Hew, Jun-Jie ; Tan, Garry Wei-Han.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313084.

    Full description at Econpapers || Download paper

30. Reciprocity within major retail purchase channels and their effects on overall, offline and online loyalty. (2021). Swoboda, Bernhard ; Winters, Amelie.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:125:y:2021:i:c:p:279-294.

    Full description at Econpapers || Download paper

31. Understanding Perceived Risks in Proximity Mobile Payment Adoption in South Africa and the Mediating Effect of Perceived Value. (2021). Humbani, Michael.
    In: International Review of Management and Marketing.
    RePEc:eco:journ3:2021-06-2.

    Full description at Econpapers || Download paper

32. Understanding digital consumers well‐being in Asia: The moderating roles of digital natives and privacy concerns. (2021). Kwak, Youshin ; Kim, Yeolib ; Choi, Jeonghye.
    In: Journal of Consumer Affairs.
    RePEc:bla:jconsa:v:55:y:2021:i:4:p:1274-1291.

    Full description at Econpapers || Download paper

33. Will Consumers Pay More for Efficient Delivery? An Empirical Study of What Affects E-Customers’ Satisfaction and Willingness to Pay on Online Shopping in Bangladesh. (2020). Saha, Swapan Kumar ; Li, Sihan ; Zhuang, Guijun.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:3:p:1121-:d:316623.

    Full description at Econpapers || Download paper

34. The Intention of Passengers towards Repeat Use of Biometric Security for Sustainable Airport Management. (2020). Lee, Kun Chang ; Costello, Francis Joseph ; Kim, Cheong.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:11:p:4528-:d:366523.

    Full description at Econpapers || Download paper

35. Mobile Apps Use and WOM in the Food Delivery Sector: The Role of Planned Behavior, Perceived Security and Customer Lifestyle Compatibility. (2020). Flavian, Marta ; Belanche, Daniel ; Perez-Rueda, Alfredo.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:10:p:4275-:d:361835.

    Full description at Econpapers || Download paper

36. An Integrated SWARA-WASPAS Group Decision Making Framework to Evaluate Smart Card Systems for Public Transportation. (2020). Ba, Uur.
    In: Mathematics.
    RePEc:gam:jmathe:v:8:y:2020:i:10:p:1723-:d:424474.

    Full description at Econpapers || Download paper

37. Why do people switch mobile payment service platforms? An empirical study in Taiwan. (2020). Kuo, Ren-Zong.
    In: Technology in Society.
    RePEc:eee:teinso:v:62:y:2020:i:c:s0160791x19305901.

    Full description at Econpapers || Download paper

38. Unearthing antecedents to financial inclusion through FinTech innovations. (2020). Senyo, PK.
    In: Technovation.
    RePEc:eee:techno:v:98:y:2020:i:c:s0166497220300365.

    Full description at Econpapers || Download paper

39. Privacy threats with retail technologies: A consumer perspective. (2020). Pizzi, Gabriele ; Scarpi, Daniele.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:56:y:2020:i:c:s0969698919314614.

    Full description at Econpapers || Download paper

40. €˜Touch it, swipe it, shake it€™: Does the emergence of haptic touch in mobile retailing advertising improve its effectiveness?. (2020). Mulcahy, Rory Francis ; Riedel, Aimee S.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:54:y:2020:i:c:s0969698918302261.

    Full description at Econpapers || Download paper

41. The effect of credit card versus mobile payment on convenience and consumers€™ willingness to pay. (2020). Wilken, Robert ; Boden, Joe ; Maier, Erik.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:52:y:2020:i:c:s096969891930219x.

    Full description at Econpapers || Download paper

42. Convenience matter in mobile banking adoption intention?. (2020). Rishi, Bikramjit ; Shankar, Amit.
    In: Australasian marketing journal.
    RePEc:eee:aumajo:v:28:y:2020:i:4:p:273-285.

    Full description at Econpapers || Download paper

43. The microeconomics of mobile payments. (2019). Prinz, Aloys.
    In: Netnomics.
    RePEc:kap:netnom:v:20:y:2019:i:2:d:10.1007_s11066-019-09137-0.

    Full description at Econpapers || Download paper

44. How Social Interaction Affects Purchase Intention in Social Commerce: A Cultural Perspective. (2019). Yin, Xicheng ; Gu, Qican ; Xia, Qiangwei ; Wang, Hongwei.
    In: Sustainability.
    RePEc:gam:jsusta:v:11:y:2019:i:8:p:2423-:d:225460.

    Full description at Econpapers || Download paper

45. The impact of payment method on shopping behaviour among low income consumers. (2019). Akbar, Skye ; Greenacre, Luke.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:47:y:2019:i:c:p:87-93.

    Full description at Econpapers || Download paper

46. Are customers still with us? The influence of optimum stimulation level and IT-specific traits on mobile banking discontinuous usage intentions. (2019). Avornyo, Philip ; Aboagye, Michael Osei ; Fang, Jiaming ; Boadi, Evans Asante ; Antwi, Collins Opoku.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:47:y:2019:i:c:p:348-360.

    Full description at Econpapers || Download paper

47. Examining the role of anxiety and social influence in multi-benefits of mobile payment service. (2019). Thavisay, Toulany ; Ren, Tianbao ; Park, Jungkun ; Ahn, Jiseon.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:47:y:2019:i:c:p:140-149.

    Full description at Econpapers || Download paper

48. Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation. (2019). Sharma, Sujeet Kumar.
    In: International Journal of Information Management.
    RePEc:eee:ininma:v:44:y:2019:i:c:p:65-75.

    Full description at Econpapers || Download paper

49. Consumers willingness to adopt and use WeChat wallet: An empirical study in South Africa. (2018). Li, Guoxin ; Matemba, Elizabeth D.
    In: Technology in Society.
    RePEc:eee:teinso:v:53:y:2018:i:c:p:55-68.

    Full description at Econpapers || Download paper

50. Mobile wallet inhibitors: Developing a comprehensive theory using an integrated model. (2018). Al-Salti, Zahran ; Luthra, Sunil ; Sharma, Sujeet Kumar ; Mangla, Sachin Kumar.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:45:y:2018:i:c:p:52-63.

    Full description at Econpapers || Download paper

51. How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM. (2018). Silva, Susana ; Duarte, Paulo ; Costa, Susana ; Ferreira, Margarida Bernardo.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:44:y:2018:i:c:p:161-169.

    Full description at Econpapers || Download paper

52. Customer behavioural intentions towards mobile money services adoption in Ghana. (2017). Amoh, Simon ; Mahmoud, Mahmoud Abdulai ; Narteh, Bedman.
    In: The Service Industries Journal.
    RePEc:taf:servic:v:37:y:2017:i:7-8:p:426-447.

    Full description at Econpapers || Download paper

53. Determinants of Consumers’ Purchasing Intentions for the Hydrogen-Electric Motorcycle. (2017). Chen, Han-Shen ; Hsieh, Chi-Ming ; Tsai, Bi-Kun.
    In: Sustainability.
    RePEc:gam:jsusta:v:9:y:2017:i:8:p:1447-:d:108532.

    Full description at Econpapers || Download paper

54. A contextual perspective on consumers perceived usefulness: The case of mobile online shopping. (2017). Sohn, Stefanie.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:38:y:2017:i:c:p:22-33.

    Full description at Econpapers || Download paper

55. Mobile phones and the practice of shopping: A study of how young adults use smartphones to shop. (2017). Fuentes, Christian ; Svingstedt, Anette.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:38:y:2017:i:c:p:137-146.

    Full description at Econpapers || Download paper

56. Too much cocited documents. This list is not complete

Report date: 2025-09-30 21:36:56 || Missing content? Let us know