1. What drives customer loyalty in a pandemic? Semantic analysis of grocery retailers. (2025). Laukkanen, Tommi ; Kuikka, Anna ; Hallikainen, Heli ; Tuominen, Sasu.
   In: Electronic Commerce Research.
   RePEc:spr:elcore:v:25:y:2025:i:3:d:10.1007_s10660-024-09857-y.

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2. E-commerce enterprise flexibility leading to better customer perception. (2025). Urban, Wieslaw ; Buraczyska, Barbara.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000463.

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3. Metaverse platform attributes and customer experience measurement. (2025). Bowden, Jana Lay-Hwa ; Carlson, Jamie ; Rahman, Syed Mahmudur ; Chowdhury, Noman H.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:83:y:2025:i:c:s0969698924004557.

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4. Impact of virtual presence of others on social media service recovery evaluations: A cross-cultural perspective. (2025). Filieri, Raffaele ; Rokonuzzaman, MD ; Sengupta, Sanchayan ; Jaiswal, Anand Kumar.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:191:y:2025:i:c:s0148296325000682.

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5. Do Store and Brand Attachments Influence Customer Loyalty? Evidence From Migrant Workers in Taiwan. (2024). Chen, Chih-Jou ; Tang, Jia-Wei ; Tsai, Pei-Hsuan ; Wu, Ju-Chuan.
   In: SAGE Open.
   RePEc:sae:sagope:v:14:y:2024:i:1:p:21582440241234794.

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6. From Click to Cuisine: Navigating the Landscape of Customer Satisfaction in Online Food Delivery Apps. (2024). Fikry, Amily ; Sibghatullah, Ameena ; Muhammad, Nur Shahrulliza ; Harun, Zatul Fahany ; Abdul, Azreen Joanna.
   In: Information Management and Business Review.
   RePEc:rnd:arimbr:v:16:y:2024:i:3:p:579-588.

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7. Drivers and outcomes of a shopper-retailers app relationship. (2024). el Hedhli, Kamel ; Becheur, Imene ; Alnawas, Ibrahim ; Zourrig, Haithem ; Abu, Allam K.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002984.

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8. Nitty-gritties of customer experience in metaverse retailing. (2024). Agarwal, Vaishali ; Alzeiby, Ebtesam Abdullah ; Khalil, Ashraf ; Mehrotra, Ankit.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001723.

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9. The effects of retail apps on shopping well-being and loyalty intention: A matter of competence more than autonomy. (2024). Lunardo, Renaud ; Flacandji, Michal ; Vlad, Mariana.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000584.

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10. Adoption, satisfaction, trust, and commitment of over-the-top platforms: An integrated approach. (2024). Chakraborty, Shibashish ; Soren, Anup Anurag.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003259.

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11. Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction. (2023). Mohd, Nurul Fazleen ; Humaidi, Norshima ; Abd, Muhammad Hafiz.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00190-9.

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12. The effects of app-related factors on app stickiness: The role of cognitive and emotional app relationship quality. (2023). el Hedhli, Kamel ; Alnawas, Ibrahim ; al Khateeb, Amr.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923001595.

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13. Credibility and price premium-based competitiveness for industrial brands. (2023). Johnson, Lester W ; Leckie, Civilai ; Dwivedi, Abhishek.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001650.

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14. Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews. (2023). Chakraborty, Shibashish ; Bala, Pradip Kumar ; Kumar, Avinash.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923001108.

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15. Does product involvement drive consumer flow state in the AR environment? A study on behavioural responses. (2023). Vanheems, Rgine ; Viassone, Milena ; Serravalle, Francesca.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:72:y:2023:i:c:s0969698923000267.

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16. Curb your enthusiasm: Examining the customer experience with Alexa and its marketing outcomes. (2023). Teixeira, Jorge Grenha ; de Oliveira, Guilherme Gouvea ; de Sousa, Glauco Henrique ; Lizarelli, Fabiane Letcia.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s0969698922003137.

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17. Are AI chatbots a cure-all? The relative effectiveness of chatbot ambidexterity in crafting hedonic and cognitive smart experiences. (2023). Gao, Wei ; Fan, Hua ; Han, Bing.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:156:y:2023:i:c:s0148296322009912.

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18. THE ANALYSIS OF CUSTOMERS LOYALTY USING BIBLIOMETRIC AND MATHEMATICAL ANALYSIS. (2022). Florea, Nicoleta Valentina ; Popescu, Nicoleta ; Stegaroiu, Ion ; Croitoru, Gabriel ; Rusu, Corina.
    In: Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE.
    RePEc:rom:mancon:v:16:y:2022:i:1:p:860-874.

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19. The effects of acculturation on Hispanic Americans perceptions of shoplifting. (2022). Korgaonkar, Pradeep ; Brynildsen, Gina ; Becerra, Enrique P.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922000996.

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20. Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era. (2022). Ying, Vanessa Hiu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000534.

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1. Measuring Customer Experience in Mobile Apps: A Systematic Literature Review. (2024). Laazaar, Erika ; Szcs, Krisztiaan.
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2. The role of brand identity, brand lifestyle congruence, and brand satisfaction on repurchase intention: a multi-group structural equation model. (2024). Buyukda, Naci ; Aliir, Gulsum ; Diker, Ersin ; Turten, Burak ; Acar, Ayegul.
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3. Customer perceptions on open banking apps: Insights using Structural topic modeling. (2024). Sengupta, Pooja ; Desiraju, Kanti ; Mishra, Arindra Nath.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003254.

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4. The effects of retail apps on shopping well-being and loyalty intention: A matter of competence more than autonomy. (2024). Lunardo, Renaud ; Flacandji, Michal ; Vlad, Mariana.
   In: Journal of Retailing and Consumer Services.
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5. Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews. (2023). Chakraborty, Shibashish ; Bala, Pradip Kumar ; Kumar, Avinash.
   In: Journal of Retailing and Consumer Services.
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6. Investigating the Impact of Online Service Convenience on Customer Engagement, Attitude and Intention to Use Food Delivery Apps. (2023). Goyal, Praveen ; Kumar, Vinod.
   In: International Journal on Food System Dynamics.
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7. Marketing research on Mobile apps: past, present and future. (2022). Harrigan, Paul ; Michaelidou, Nina ; Pourazad, Naser ; Stocchi, Lara ; Tanusondjaja, Arry.
   In: Journal of the Academy of Marketing Science.
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8. The role of transactionality of mobile branded apps in brand experience and its impact on loyalty. (2022). Rabeson, Landisoa ; Plotkina, Daria.
   In: Journal of Brand Management.
   RePEc:pal:jobman:v:29:y:2022:i:5:d:10.1057_s41262-022-00288-4.

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9. Encouraging Sustainable Consumption through Gamification in a Branded App: A Study on Consumers’ Behavioral Perspective. (2022). Mao, Tso-Yen ; Chien, Chun-Yu ; Lin, Chih-Wei ; Ou, Chi-Pei.
   In: Sustainability.
   RePEc:gam:jsusta:v:15:y:2022:i:1:p:589-:d:1018982.

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10. The role of mobile value and trust as drivers of purchase intentions in m-servicescape. (2022). Ahmed, Tariq ; Zhani, Najlae ; Mouri, Nacef.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001539.

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11. The customer retail app experience: Implications for customer loyalty. (2022). Molinillo, Sebastian ; Aguilar-Illescas, Roco ; Anaya-Snchez, Rafael ; Carvajal-Trujillo, Elena.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921004082.

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12. Sustainable Destination Marketing Ecosystem through Smartphone-Based Social Media: The Consumers’ Acceptance Perspective. (2021). Badulescu, Alina ; Sultan, Mohammad Tipu ; Sharmin, Farzana ; Li, Benqian ; Borma, Afrodita.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:4:p:2308-:d:502770.

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13. The abandonment behaviour of the branded app consumer: A study using interpretive structural modelling approach. (2021). Chakrabarti, Somnath ; Mondal, Jalaluddin.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002617.

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14. Show me your mobile and I will tell you who you are: Forecasting consumer compassion and altruism behaviour through smartphone type and usage. (2021). Vessal, Saeedeh Rezeaee ; Ameen, Nisreen ; Rathi, Kishore ; Anand, Amitabh.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s096969892100223x.

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15. How to achieve consumer continuance intention toward branded apps€”from the consumer€“brand engagement perspective. (2021). Qing, Tang ; Haiying, DU.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000527.

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16. How does location based marketing affect mobile retail revenues? The complex interplay of delivery tactic, interface mobility and user privacy. (2021). Banerjee, Syagnik ; Xu, Shichun ; Johnson, Scott D.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:130:y:2021:i:c:p:398-404.

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17. Enhancing brand equity of branded mobile apps via motivations: A service-dominant logic perspective. (2021). Tran, Trang P ; Taylor, Erik C ; Mai, Enping Shirley.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:125:y:2021:i:c:p:239-251.

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18. Flying on the clouds: how mobile applications enhance impulsive buying of low cost carriers. (2020). , Edward ; Chen, Chun-Der.
    In: Service Business.
    RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00407-3.

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19. The impact of affective and cognitive app experiences on loyalty towards retailers. (2020). Molinillo, Sebastian ; Anaya-Snchez, Rafael ; Japutra, Arnold ; Navarro-Garca, Antonio.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:54:y:2020:i:c:s0969698919304710.

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20. Examining consumer attitudes towards retailers m-commerce mobile applications – An initial adoption vs. continuous use perspective. (2020). Osei-Frimpong, Kofi ; Al-Nabhani, Khalid ; Marriott, Hannah ; McLean, Graeme.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:106:y:2020:i:c:p:139-157.

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21. Does the interface quality of mobile shopping apps affect purchase intention? An empirical study. (2020). Shukla, Yupal ; Patel, Vipul ; Chatterjee, Ravi ; Das, Kallol.
    In: Australasian marketing journal.
    RePEc:eee:aumajo:v:28:y:2020:i:4:p:300-309.

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22. Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting. (2019). Wang, Xiaorui ; Zhou, Ronggang ; Zhang, Renqian ; Guo, Haiyan ; Shi, Yuhan.
    In: Electronic Commerce Research.
    RePEc:spr:elcore:v:19:y:2019:i:3:d:10.1007_s10660-018-9301-3.

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23. Using combined network information to predict mobile application usage. (2019). Jiang, Yubo ; Du, Xin ; Jin, Tao.
    In: Physica A: Statistical Mechanics and its Applications.
    RePEc:eee:phsmap:v:515:y:2019:i:c:p:430-439.

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24. Augmented reality marketing: How mobile AR-apps can improve brands through inspiration. (2019). Felix, Reto ; Rauschnabel, Philipp A ; Hinsch, Chris.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:49:y:2019:i:c:p:43-53.

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25. Feel the VIBE: Examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media. (2019). Voola, Ranjit ; Rahman, Mohammad M ; Carlson, Jamie ; Taylor, Alexander.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:46:y:2019:i:c:p:149-162.

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26. Investigating the effectiveness of retailers€™ mobile applications in determining customer satisfaction and repatronage intentions? A congruency perspective. (2018). Iyer, Pramod ; Davari, Arezoo ; Mukherjee, Amaradri.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:44:y:2018:i:c:p:235-243.

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27. Developing a Mobile Applications Customer Experience Model (MACE)- Implications for Retailers. (2018). Al-Nabhani, Khalid ; McLean, Graeme ; Wilson, Alan.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:85:y:2018:i:c:p:325-336.

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28. Mobile Applications in the Process of Information Flow between Companies and Customers. (2017). Sobolewska, Sylwia.
    In: Collegium of Economic Analysis Annals.
    RePEc:sgh:annals:i:44:y:2017:p:99-110.

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29. Consumer processing of mobile online stores: Sources and effects of processing fluency. (2017). Sohn, Stefanie.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:36:y:2017:i:c:p:137-147.

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