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1. The impact of online customer service and store features on consumer experience and willingness to revisit their preferred online store. (2025). Pelau, Corina ; Dabija, Dan-Cristian ; Nemeanu, Sefora ; Tiutiu, Miriam.
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   RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-04383-0.

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2. Chatbots at the frontline: Unveiling antecedents of customers€™ willingness to accept chatbot intervention in service recovery. (2025). Chih, Wen-Hai ; Wang, Kai-Yu ; Banda, Hope Wilfred.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000335.

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3. Interactive product presentation in an immersive environment: The influence of functional control on hedonic aspects. (2025). Tatzgern, Markus ; Vallaster, Christine ; Kinzinger, Arno ; Steiner, Winfried J.
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4. Exploring the effect of empathic response and its boundaries in artificial intelligence service recovery. (2025). Xu, Linlin ; Guo, Yuanyuan ; Wang, Chaoyou.
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   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003618.

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5. Modelling viewing patterns of serial TV dramas considering live viewing and time shifting. (2025). Igari, Ryosuke.
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   RePEc:eee:eejocm:v:55:y:2025:i:c:s1755534525000119.

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6. How the communication style of chatbots influences consumers’ satisfaction, trust, and engagement in the context of service failure. (2024). Gao, Shuhong ; Cai, NA ; Yan, Jinzhe.
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7. Building a sustainable future with enterprise metaverse in a data-driven era: A technology-organization-environment (TOE) perspective. (2024). Shankar, Amit ; Kumar, Aman.
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8. Determinants of virtual reality stores influencing purchase intention: An interpretive structural modeling approach. (2024). Jain, Varsha ; Salunke, Parth ; Mkedder, Nadjim.
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9. Metaverse is not my cup of tea! An investigation into how personality traits shape metaverse usage intentions. (2024). Nayal, Preeti ; Shankar, Amit ; Kumar, Aman.
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10. Why do people interact and buy in the Metaverse? Self-Expansion perspectives and the impact of hedonic adaptation. (2024). Ahn, Suhyoung ; Seo, Hyesim ; Jin, Byoungho Ellie.
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11. Frontline Employees’ Empathy in Service Recovery: a Systematic Literature Review and Agenda for the Future. (2023). Lajante, Mathieu ; Remisch, David.
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12. Can you smell the (virtual) roses? The influence of olfactory cues in virtual reality on immersion and positive brand responses. (2023). Ketron, Seth ; Cowan, Kirsten ; Kristofferson, Kirk ; Kostyk, Alena.
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13. Examining the impact of service robot communication styles on customer intimacy following service failure. (2023). Cho, Youngju ; Park, Jun Sung ; Yoo, Joon Woo.
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14. Stereotyping human-like virtual influencers in retailing: Does warmth prevail over competence?. (2023). el Hedhli, Kamel ; Alnawas, Ibrahim ; Zourrig, Haithem ; al Khateeb, Amr.
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15. Leveraging perceived HPWS to improve service encounter quality in high-contact service industries. (2023). Kwamega, Michael ; Asante, Eric Adom ; Tang, Chunyong ; Opoku-Danso, Alexander.
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16. May robots be held responsible for service failure and recovery? The role of robot service provider agents€™ human-likeness. (2023). Altinigne, Nesenur ; Okan, Mehmet ; Arikan, Esra ; Kuzgun, Ebru.
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17. Marketing in the Metaverse: Conceptual understanding, framework, and research agenda. (2023). Barrera, Kevin Giang ; Shah, Denish.
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18. VR in customer-centered marketing: Purpose-driven design. (2023). Sheng, Jie ; Kostyk, Alena.
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19. The economics of movies (revisited): A survey of recent literature. (2023). Mckenzie, Jordi.
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20. THE DEVELOPMENT PROSPECT OF RETAIL VIRTUAL STORE. (2022). Quankun, Zhu ; Siegfried, Patrick.
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21. Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience. (2022). Liu-Thompkins, Yuping ; Okazaki, Shintaro.
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22. To resist or to purchase: The causal mechanism of binge-watching and program purchase. (2022). Zhang, Qiuxiang ; Song, Lianlian ; Mou, Jian ; Hu, Baixue.
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23. In the consumers€™ eye: A mixed-method approach to understanding how VR-Content influences unbranded product quality perceptions. (2022). Anderson, Kelley Cours ; Laverie, Debra A.
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24. Virtual reality as a promotion tool for small independent stores. (2022). Kim, Gwia ; Shin, Daeun Chloe ; Jin, Byoungho.
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25. Managing social media recovery: The important role of service recovery transparency in retaining customers. (2022). Chih, Wen-Hai ; Wang, Kai-Yu ; Honora, Andreawan.
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26. Exploring the effect of humor in robot failure. (2022). Zhang, Yan ; Liang, Yan ; Lyu, Ting ; Yang, Hongyan ; Xu, Hong.
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27. Extending lead-user theory to a virtual brand community: the roles of flow experience and trust. (2021). Yang, Yuan ; Li, Yishuai ; Wang, LI.
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28. What Can Drive Consumers’ Dining-Out Behavior in China and Korea during the COVID-19 Pandemic?. (2021). Zhong, Yongping ; Oh, Segu ; Moon, Hee Cheol.
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29. Service transformation under industry 4.0: Investigating acceptance of facial recognition payment through an extended technology acceptance model. (2021). Zhong, Yongping ; Oh, Segu ; Moon, Hee Cheol.
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30. Social capital, user motivation, and collaborative consumption of online platform services. (2021). Yoon, Sungjun ; Kim, Eunjin.
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31. Cognitive, affective, and behavioral consumer responses to augmented reality in e-commerce: A comparative study. (2021). Kowalczuk, Pascal ; Adler, Jost ; Siepmann, Carolin.
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32. What drives binge-watching? An economic theory and analysis of impact factors. (2020). Ganssle, Sophia ; Kunz-Kaltenhaeuser, Philipp.
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33. The Effect of Binge-Watching on the Subscription of Video on Demand: Results from Randomized Experiments. (2020). Godinho de Matos, Miguel ; Ferreira, Pedro.
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34. Analysis of Factors that Influence Customers’ Willingness to Leave Big Data Digital Footprints on Social Media: A Systematic Review of Literature. (2018). Weerakkody, Vishanth ; Muhammad, Syed Sardar ; Dey, Bidit Lal.
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35. Assesing the success of private labels online: differences across categories in the grocery industry. (2018). Arce-Urriza, Marta ; Cebollada, Javier.
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36. How augmented reality apps are accepted by consumers: A comparative analysis using scales and opinions. (2017). Schreiber, Stefanie ; Baier, Daniel ; Geyer-Schulz, Andreas ; Rese, Alexandra.
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37. Examining the relationships between online store atmospheric color, flow experience and consumer behavior. (2017). Ettis, Sad Aboubaker.
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38. Examining the effect of flow experience on online purchase: A novel approach to the flow theory based on hedonic and utilitarian value. (2017). Ozmen, Mujdat ; Kim, Jong Woo ; Ozkara, Behcet Yalin.
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39. Exploring Consumers’ Propensity For Online Shopping In A Developing Country: A Demographic Perspective. (2016). Michal, Pilik ; Adu, Kwarteng Michael .
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40. Website Design, Technological Expertise, Demographics, and Consumer¡¯s E-purchase Transactions. (2016). Hamid, Mahmoud Abel.
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41. €œIt was not that long!€ : The effects of the in-store TV screen content and consumers emotions on consumer waiting perception. (2015). Herter, Mrcia Maurer ; Chebat, Jean-Charles ; Borges, Adilson.
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42. The Complete Theory of Cobb-Douglas Production Function. (2015). Ioan, Catalin Angelo.
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44. Predictors of Facebook Shopping Intentions among South African Generation Y Students. (2015). Mahlangu, Hilda Bongazana .
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45. Virtual test-driving: The impact of simulated products on purchase intention. (2014). Papagiannidis, Savvas ; Bourlakis, Michael ; See-To, Eric.
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46. Key determinants of sustainable smartcard payment. (2014). Wong, Wing-Keung ; Liao, Ziqi ; Shi, Xinping.
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