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Leveraging perceived HPWS to improve service encounter quality in high-contact service industries. (2023). Kwamega, Michael ; Asante, Eric Adom ; Tang, Chunyong ; Opoku-Danso, Alexander.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000917.

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    In: Global Journal of Flexible Systems Management.
    RePEc:spr:gjofsm:v:25:y:2024:i:2:d:10.1007_s40171-024-00395-y.

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  2. Harnessing brand authenticity to promote prosocial service behavior. (2024). Lim, Weng Marc ; Gupta, Sahil ; Malik, Nishtha ; Rai, Himanshu.
    In: Journal of Brand Management.
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    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000917.

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  5. WHY do YOU care about me? The impact of retailers€™ customer care activities on customer orientation perceptions and store patronage intentions. (2023). Vannucci, Virginia ; Nechaeva, Olga ; Aiello, Gaetano ; Pizzi, Gabriele ; Dasmi, Costanza.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000528.

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  6. In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?. (2022). Kwamega, Michael ; Asante, Eric Adom ; Tang, Chunyong.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001308.

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  7. Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy. (2021). Huerta-Alvarez, Rocio ; Fuentes-Blasco, Maria ; Cambra-Fierro, Jesus J ; Olavarria, Ana.
    In: Service Business.
    RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00448-7.

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  8. Positive gender congruency effects on shopper responses: Field evidence from a gender egalitarian culture. (2021). Otterbring, Tobias ; Borau, Sylvie ; Bhatnagar, Roopali ; Samuelsson, Peter.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003040.

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  9. Short-term and long-term effects of touchpoints on customer perceptions. (2021). Polo-Redondo, Yolanda ; Cambra-Fierro, Jess ; Trifu, Andreea.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000862.

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  10. Customers’ Perception towards CRM Practices in reference to Organized Retail in India. (2021). Agarwal, Sulabh ; Srivastava, Shekhar.
    In: Journal of Social Sciences Advancement.
    RePEc:adx:jssajr:v:2:y:2021:i:4:p:105-112.

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  11. Employee voice behavior as a critical factor for organizational sustainability in the telecommunications industry. (2020). Um-e-Rubbab, ; Mehdi, Sayyed Muhammad.
    In: PLOS ONE.
    RePEc:plo:pone00:0238451.

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  12. The Impact of the Physical Attractiveness and Intellectual Competence on Loyalty. (2020). Yeh, Wen-Chih ; Wu, Pei-Shan ; Huang, Jiun-Hau ; Chang, Jia-Yu ; Lee, Chun-Chang ; Yu, Cheng.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:10:p:3970-:d:357120.

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  13. The Journey of Justice: Recounting Milestones over the Past Six Decades. (2019). .
    In: Management and Labour Studies.
    RePEc:sae:manlab:v:44:y:2019:i:1:p:58-85.

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  14. Talent Management and Employee Outcomes: A Psychological Contract Fulfilment Perspective. (2019). Mensah, James Kwame.
    In: Public Organization Review.
    RePEc:kap:porgrv:v:19:y:2019:i:3:d:10.1007_s11115-018-0407-9.

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  15. The Impact of Fairness Concerns on the Formation of Retailers Alliance with Consideration of Transshipment. (2019). Zhang, Xindong ; Yu, Xiaohong ; Wang, Sujuan.
    In: Sustainability.
    RePEc:gam:jsusta:v:11:y:2019:i:3:p:708-:d:201765.

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  16. Sustained Participation in Virtual Communities from a Self-Determination Perspective. (2019). Zhang, Zhe.
    In: Sustainability.
    RePEc:gam:jsusta:v:11:y:2019:i:23:p:6547-:d:289047.

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  17. The Relationship between Organizational Culture and Energy Performance: A Municipal Energy Manager Level Study. (2018). Frey, Marco ; Rizzi, Francesco ; Annunziata, Eleonora.
    In: Business Strategy and the Environment.
    RePEc:bla:bstrat:v:27:y:2018:i:6:p:694-711.

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  18. Can Incivility Inhibit Intrapreneurship?. (2017). .
    In: Journal of Entrepreneurship and Innovation in Emerging Economies.
    RePEc:sae:jouent:v:26:y:2017:i:1:p:27-50.

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  19. Exploring the Success and Failure of Small Business in Beckley, West Virginia. (2017). Stone, Billy.
    In: OSF Preprints.
    RePEc:osf:osfxxx:8xmt6_v1.

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  20. Exploring the Success and Failure of Small Business in Beckley, West Virginia. (2017). Stone, Billy.
    In: OSF Preprints.
    RePEc:osf:osfxxx:8xmt6.

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  21. The Effect of Work Stress and Coping on Organizational Justice: An Empirical Investigation of Turkish Telecommunications and Banking Industries. (2016). Seckin-Celik, Tutku ; Coban, Ayse.
    In: Management.
    RePEc:mgt:youmng:v:11:y:2016:i:4:p:271-287.

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  22. Bridging and buffering: Strategies for mitigating supply risk and improving supply chain performance. (2016). Dubey, Rameshwar ; Kumar, Sameer ; Mishra, Deepa.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:180:y:2016:i:c:p:183-197.

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