- Åkestam, N. ; Rosengren, S. ; Dahlén, M. ; Liljedal, K.T. ; Berg, H. Gender stereotypes in advertising have negative cross-gender effects. 2021 Eur. J. Market.. 55 63-93
Paper not yet in RePEc: Add citation now
- Almås, I. ; Kotsadam, A. ; Moen, E.R. ; Røed, K. The economics of hypergamy. 2020 J. Hum. Resour.. 1219-10604R1
Paper not yet in RePEc: Add citation now
- Alter, A.L. ; Oppenheimer, D.M. Easy on the mind, easy on the wallet: the roles of familiarity and processing fluency in valuation judgments. 2008 Psychonomic Bull. Rev.. 15 985-990
Paper not yet in RePEc: Add citation now
- Alter, A.L. ; Oppenheimer, D.M. Uniting the tribes of fluency to form a metacognitive nation. 2009 Pers. Soc. Psychol. Rev.. 13 219-235
Paper not yet in RePEc: Add citation now
- Andersson, M. ; Simmons, L.W. Sexual selection and mate choice. 2006 Trends Ecol. Evol.. 21 296-302
Paper not yet in RePEc: Add citation now
Andrzejewski, S.A. ; Mooney, E.C. Service with a smile: does the type of smile matter?. 2016 J. Retailing Consum. Serv.. 29 135-141
Arditto, L. ; Cambra-Fierro, J.J. ; Fuentes-Blasco, M. ; Jaraba, A.O. ; Vázquez-Carrasco, R. How does customer perception of salespeople influence the relationship? A study in an emerging economy. 2020 J. Retailing Consum. Serv.. 54 101952-
- Babin, B.J. ; Boles, J.S. ; Darden, W.R. Salesperson stereotypes, consumer emotions, and their impact on information processing. 1995 J. Acad. Market. Sci.. 23 94-105
Paper not yet in RePEc: Add citation now
- Baehre, S. ; O'Dwyer, M. ; O'Malley, L. ; Lee, N. The use of Net Promoter Score (NPS) to predict sales growth: insights from an empirical investigation. 2021 J. Acad. Market. Sci.. 1-18
Paper not yet in RePEc: Add citation now
- Baker, J. ; Parasuraman, A. ; Grewal, D. ; Voss, G.B. The influence of multiple store environment cues on perceived merchandise value and patronage intentions. 2002 J. Market.. 66 120-141
Paper not yet in RePEc: Add citation now
- Baumeister, R.F. ; Vohs, K.D. ; Funder, D.C. Psychology as the science of self-reports and finger movements: whatever happened to actual behavior?. 2007 Perspect. Psychol. Sci.. 2 396-403
Paper not yet in RePEc: Add citation now
- Beeghly, E. What's wrong with stereotypes? The falsity hypothesis. 2021 Soc. Theor. Pract.. 47 33-61
Paper not yet in RePEc: Add citation now
- Beldad, A. ; Hegner, S. ; Hoppen, J. The effect of virtual sales agent (VSA) gender - product gender congruence on product advice credibility, trust in VSA and online vendor, and purchase intention. 2016 Comput. Hum. Behav.. 60 62-72
Paper not yet in RePEc: Add citation now
- Bem, S.L. Gender schema theory: a cognitive account of sex typing. 1981 Psychol. Rev.. 88 354-364
Paper not yet in RePEc: Add citation now
- Berg, H. ; Söderlund, M. ; Lindström, A. Spreading joy: examining the effects of smiling models on consumer joy and attitudes. 2015 J. Consum. Market.. 32 459-469
Paper not yet in RePEc: Add citation now
- Bergkvist, L. ; Rossiter, J.R. The predictive validity of multiple-item versus single-item measures of the same constructs. 2007 J. Market. Res.. 44 175-184
Paper not yet in RePEc: Add citation now
- Bitner, M.J. Servicescapes: the impact of physical surroundings on customers and employees. 1992 J. Market.. 56 57-71
Paper not yet in RePEc: Add citation now
- Bitner, M.J. ; Booms, B.H. ; Tetreault, M.S. The service encounter: diagnosing favorable and unfavorable incidents. 1990 J. Market.. 54 71-84
Paper not yet in RePEc: Add citation now
Borau, S. ; Bonnefon, J.F. Gendered products act as the extended phenotype of human sexual dimorphism: they increase physical attractiveness and desirability. 2020 J. Bus. Res.. 120 498-508
Breda, T. ; Jouini, E. ; Napp, C. ; Thebault, G. Gender stereotypes can explain the gender-equality paradox. 2020 Proc. Natl. Acad. Sci. Unit. States Am.. 117 31063-31069
- Brockbank, A. ; Airey, Y. Women managers in the retail industry. 1994 Int. J. Retail Distrib. Manag.. 22 3-12
Paper not yet in RePEc: Add citation now
- Browne, K.R. Evolved sex differences and occupational segregation. 2006 J. Organ. Behav.. 27 143-162
Paper not yet in RePEc: Add citation now
- Byrne, D. An overview (and underview) of research and theory within the attraction paradigm. 1997 J. Soc. Pers. Relat.. 14 417-431
Paper not yet in RePEc: Add citation now
Chang, J. ; Travaglione, A. ; O'Neill, G. How can gender signal employee qualities in retailing?. 2015 J. Retailing Consum. Serv.. 27 24-30
- Charles, M. ; Bradley, K. Indulging our gendered selves? Sex segregation by field of study in 44 countries. 2009 Am. J. Sociol.. 114 924-976
Paper not yet in RePEc: Add citation now
- Cialdini, R.B. We have to break up. 2009 Perspect. Psychol. Sci.. 4 5-6
Paper not yet in RePEc: Add citation now
- Deaux, K. From individual differences to social categories: analysis of a decade's research on gender. 1984 Am. Psychol.. 39 105-116
Paper not yet in RePEc: Add citation now
Falk, A. ; Hermle, J. Relationship of gender differences in preferences to economic development and gender equality. 2018 Science. 362 -
- Fischer, E. ; Gainer, B. ; Bristor, J. The sex of the service provider: does it influence perceptions of service quality?. 1997 J. Retailing. 73 361-382
Paper not yet in RePEc: Add citation now
- Fiske, S.T. Stereotype content: warmth and competence endure. 2018 Curr. Dir. Psychol. Sci.. 27 67-73
Paper not yet in RePEc: Add citation now
- Fiske, S.T. ; Cuddy, A.J. ; Glick, P. Universal dimensions of social cognition: warmth and competence. 2007 Trends Cognit. Sci.. 11 77-83
Paper not yet in RePEc: Add citation now
- Folwarczny, M. ; Otterbring, T. Secure and sustainable but not as prominent among the ambivalent: attachment style and proenvironmental consumption. 2021 Pers. Indiv. Differ.. 183 111154-
Paper not yet in RePEc: Add citation now
- Foster, C. Gendered retailing: a study of customer perceptions of front-line staff in the DIY sector. 2004 Int. J. Retail Distrib. Manag.. 32 442-447
Paper not yet in RePEc: Add citation now
Foster, C. ; Resnick, S. Service worker appearance and the retail service encounter: the influence of gender and age. 2013 Serv. Ind. J.. 33 236-247
Friman, M. ; Rosenbaum, M.S. ; Otterbring, T. The relationship between exchanged resources and loyalty intentions. 2020 Serv. Ind. J.. 40 846-865
- Fugate, D.L. ; Phillips, J. Product gender perceptions and antecedents of product gender congruence. 2010 J. Consum. Market.. 27 251-261
Paper not yet in RePEc: Add citation now
- Gao, Y.L. ; Mattila, A.S. Improving consumer satisfaction in green hotels: the roles of perceived warmth, perceived competence, and CSR motive. 2014 Int. J. Hospit. Manag.. 42 20-31
Paper not yet in RePEc: Add citation now
Gerlach, G.I. ; Rödiger, K. ; Stock, R.M. ; Zacharias, N.A. Salespersons' empathy as a missing link in the customer orientation–loyalty chain: an investigation of drivers and age differences as a contingency. 2016 J. Personal Sell. Sales Manag.. 36 221-239
Gidlöf, K. ; Lahm, E.S. ; Wallin, A. ; Otterbring, T. Eco depletion: the impact of hunger on prosociality by means of environmentally friendly attitudes and behavior. 2021 J. Retailing Consum. Serv.. 62 102654-
- Govers, P.C.M. ; Schoormans, J.P.L. Product personality and its influence on consumer preference. 2005 J. Consum. Market.. 22 189-197
Paper not yet in RePEc: Add citation now
- Graf, L.K. ; Mayer, S. ; Landwehr, J.R. Measuring processing fluency: one versus five items. 2018 J. Consum. Psychol.. 28 393-411
Paper not yet in RePEc: Add citation now
- Griskevicius, V. ; Tybur, J.M. ; Sundie, J.M. ; Cialdini, R.B. ; Miller, G.F. ; Kenrick, D.T. Blatant benevolence and conspicuous consumption: when romantic motives elicit strategic costly signals. 2007 J. Pers. Soc. Psychol.. 93 85-102
Paper not yet in RePEc: Add citation now
- Grohmann, B. Gender dimensions of brand personality. 2009 J. Market. Res.. 46 105-119
Paper not yet in RePEc: Add citation now
Gupta, S. ; Zeithaml, V. Customer metrics and their impact on financial performance. 2006 Market. Sci.. 25 718-739
- Hair, J.F. ; Black, W.C. ; Babin, B.J. ; Anderson, R.E. ; Tatham, R. Multivariate Data Analysis. 2006 Pearson Prentice Hall: Uppersaddle River, NJ
Paper not yet in RePEc: Add citation now
Hartline, M.D. ; Jones, K.C. Employee performance cues in a hotel service environment: influence on perceived service quality, value, and word-of-mouth intentions. 1996 J. Bus. Res.. 35 207-215
- Hayes, A.F. Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach. 2017 Guilford Publications:
Paper not yet in RePEc: Add citation now
- Hill, S.E. ; Durante, K.M. Courtship, competition, and the pursuit of attractiveness: mating goals facilitate health-related risk taking and strategic risk suppression in women. 2011 Pers. Soc. Psychol. Bull.. 37 383-394
Paper not yet in RePEc: Add citation now
- Hwang, Y. ; Gao, L. ; Mattila, A.S. What recovery options to offer for loyalty reward program members: dollars vs. Miles?. 2020 Int. J. Hospit. Manag.. 87 102496-
Paper not yet in RePEc: Add citation now
- Iacobucci, D. ; Ostrom, A. Gender differences in the impact of core and relational aspects of services on the evaluation of service encounters. 1993 J. Consum. Psychol.. 2 257-286
Paper not yet in RePEc: Add citation now
- Jonason, P.K. ; Luoto, S. The dark side of the rainbow: homosexuals and bisexuals have higher Dark Triad traits than heterosexuals. 2021 Pers. Indiv. Differ.. 181 111040-
Paper not yet in RePEc: Add citation now
- Judd, C.M. ; James-Hawkins, L. ; Yzerbyt, V. ; Kashima, Y. Fundamental dimensions of social judgment: understanding the relations between judgments of competence and warmth. 2005 J. Pers. Soc. Psychol.. 89 899-913
Paper not yet in RePEc: Add citation now
- Jussim, L. ; Stevens, S.T. ; Honeycutt, N. The accuracy of demographic stereotypes. 2018 Psyarxiv:
Paper not yet in RePEc: Add citation now
- Kamins, M.A. ; Gupta, K. Congruence between spokesperson and product type: a matchup hypothesis perspective. 1994 Psychol. Market.. 11 569-586
Paper not yet in RePEc: Add citation now
Keeling, K.A. ; McGoldrick, P.J. ; Sadhu, H. Staff word-of-mouth (SWOM) and retail employee recruitment. 2013 J. Retailing. 89 88-104
- King, D. ; Auschaitrakul, S. Affect‐based nonconscious signaling: when do consumers prefer negative branding?. 2021 Psychol. Market.. 38 338-358
Paper not yet in RePEc: Add citation now
- King, E.B. ; Shapiro, J.R. ; Hebl, M.R. ; Singletary, S.L. ; Turner, S. The stigma of obesity in customer service: a mechanism for remediation and bottom-line consequences of interpersonal discrimination. 2006 J. Appl. Psychol.. 91 579-593
Paper not yet in RePEc: Add citation now
Krishna, A. ; Elder, R.S. ; Caldara, C. Feminine to smell but masculine to touch? Multisensory congruence and its effect on the aesthetic experience. 2010 J. Consum. Psychol.. 20 410-418
Landwehr, J.R. ; Labroo, A.A. ; Herrmann, A. Gut liking for the ordinary: incorporating design fluency improves automobile sales forecasts. 2011 Market. Sci.. 30 416-429
- Landwehr, J.R. ; Wentzel, D. ; Herrmann, A. Product design for the long run: consumer responses to typical and atypical designs at different stages of exposure. 2013 J. Market.. 77 92-107
Paper not yet in RePEc: Add citation now
- Langlois, J.H. ; Roggman, L.A. Attractive faces are only average. 1990 Psychol. Sci.. 1 115-121
Paper not yet in RePEc: Add citation now
- Lee, A.Y. ; Labroo, A.A. The effect of conceptual and perceptual fluency on brand evaluation. 2004 J. Market. Res.. 41 151-165
Paper not yet in RePEc: Add citation now
- Liao, H. ; Chuang, A. A multilevel investigation of factors influencing employee service performance and customer outcomes. 2004 Acad. Manag. J.. 47 41-58
Paper not yet in RePEc: Add citation now
Lieven, T. Customers' choice of a salesperson during the initial sales encounter. 2016 J. Retailing Consum. Serv.. 32 109-116
- Liljedal, K.T. ; Berg, H. ; Dahlen, M. Effects of nonstereotyped occupational gender role portrayal in advertising: how showing women in male-stereotyped job roles sends positive signals about brands. 2020 J. Advert. Res.. 60 179-196
Paper not yet in RePEc: Add citation now
- Linzmajer, M. ; Brach, S. ; Walsh, G. ; Wagner, T. Customer ethnic bias in service encounters. 2019 J. Serv. Res.. 23 194-210
Paper not yet in RePEc: Add citation now
- Lippa, R.A. Sex differences in personality traits and gender-related occupational preferences across 53 nations: testing evolutionary and social-environmental theories. 2010 Arch. Sex. Behav.. 39 619-636
Paper not yet in RePEc: Add citation now
Lippa, R.A. ; Preston, K. ; Penner, J. Women's representation in 60 occupations from 1972 to 2010: more women in high-status jobs, few women in things-oriented jobs. 2014 PloS One. 9 -
- Luoto, S. Sex differences in people and things orientation are reflected in sex differences in academic publishing. 2020 Journal of Informetrics. 14 101021-
Paper not yet in RePEc: Add citation now
- Machín, L. ; Curutchet, M.R. ; Gugliucci, V. ; Vitola, A. ; Otterbring, T. ; de Alcantara, M. ; Ares, G. The habitual nature of food purchases at the supermarket: implications for policy making. 2020 Appetite. 155 104844-
Paper not yet in RePEc: Add citation now
- McPherson, M. ; Smith-Lovin, L. ; Cook, J.M. Birds of a feather: homophily in social networks. 2001 Annu. Rev. Sociol.. 27 415-444
Paper not yet in RePEc: Add citation now
- Meyers-Levy, J. The influence of sex roles on judgment. 1988 J. Consum. Res.. 14 522-530
Paper not yet in RePEc: Add citation now
- Miller, G. The Mating Mind: How Sexual Choice Shaped the Evolution of Human Nature. 2011 :
Paper not yet in RePEc: Add citation now
Misra, S. ; Beatty, S.E. Celebrity spokesperson and brand congruence: an assessment of recall and affect. 1990 J. Bus. Res.. 21 159-173
- Mittal, B. ; Lassar, W.M. The role of personalization in service encounters. 1996 J. Retailing. 72 95-109
Paper not yet in RePEc: Add citation now
- Montoya, R.M. ; Horton, R.S. A meta-analytic investigation of the processes underlying the similarity-attraction effect. 2013 J. Soc. Pers. Relat.. 30 64-94
Paper not yet in RePEc: Add citation now
- Neale, L. ; Robbie, R. ; Martin, B. Gender identity and brand incongruence: when in doubt, pursue masculinity. 2016 J. Strat. Market.. 24 347-359
Paper not yet in RePEc: Add citation now
- Neter, J. ; Wasserman, W. ; Kutner, M.H. Applied Linear Regression Models. 1989 Irwin: Homewood, IL
Paper not yet in RePEc: Add citation now
- Nisbett, R.E. ; Ross, L. Human Inference: Strategies and Shortcomings of Social Judgment. 1980 Prentice-Hall:
Paper not yet in RePEc: Add citation now
- Oliver, R.L. Whence consumer loyalty?. 1999 J. Market.. 63 33-44
Paper not yet in RePEc: Add citation now
- Otterbring, T. Appetite for destruction: counterintuitive effects of attractive faces on people's food choices. 2020 Psychol. Market.. 37 1451-1464
Paper not yet in RePEc: Add citation now
- Otterbring, T. Evolutionary psychology in marketing: deep, debated, but fancier with fieldwork. 2021 Psychol. Market.. 38 229-238
Paper not yet in RePEc: Add citation now
- Otterbring, T. Healthy or wealthy? Attractive individuals induce sex-specific food preferences. 2018 Food Qual. Prefer.. 70 11-20
Paper not yet in RePEc: Add citation now
Otterbring, T. Peer presence promotes popular choices: a “Spicy” field study on social influence and brand choice. 2021 J. Retailing Consum. Serv.. 61 102594-
- Otterbring, T. Smile for a while: the effect of employee-displayed smiling on customer affect and satisfaction. 2017 Journal of Service Management. 28 284-304
Paper not yet in RePEc: Add citation now
- Otterbring, T. ; Elbæk, C.T. ; Lu, C. Masculine (low) digit ratios predict masculine food choices in hungry consumers. 2021 Food Quality and Preference:
Paper not yet in RePEc: Add citation now
- Otterbring, T. ; Lu, C. Clothes, condoms, and customer satisfaction: the effect of employee mere presence on customer satisfaction depends on the shopping situation. 2018 Psychol. Market.. 35 454-462
Paper not yet in RePEc: Add citation now
- Otterbring, T. ; Ringler, C. ; Sirianni, N.J. ; Gustafsson, A. The Abercrombie & Fitch effect: the impact of physical dominance on male customers' status-signaling consumption. 2018 J. Market. Res.. 55 69-79
Paper not yet in RePEc: Add citation now
- Otterbring, T. ; Rolschau, K. Beauty is in the eye of the beer holder but rarely because of the beer. 2021 Pers. Indiv. Differ.. 179 110921-
Paper not yet in RePEc: Add citation now
Otterbring, T. ; Shams, P. Mirror, mirror, on the menu: visual reminders of overweight stimulate healthier meal choices. 2019 J. Retailing Consum. Serv.. 47 177-183
- Otterbring, T. ; Sundie, J. ; Li, Y.J. ; Hill, S. Evolutionary psychological consumer research: bold, bright, but better with behavior. 2020 J. Bus. Res.. 120 473-484
Paper not yet in RePEc: Add citation now
Otterbring, T. ; Wästlund, E. ; Gustafsson, A. Eye-tracking customers' visual attention in the wild: dynamic gaze behavior moderates the effect of store familiarity on navigational fluency. 2016 J. Retailing Consum. Serv.. 28 165-170
- Otterbring, T. ; Wu, F. ; Kristensson, P. Too close for comfort? The impact of salesperson‐customer proximity on consumers' purchase behavior. 2021 Psychol. Market.. 38 1576-1590
Paper not yet in RePEc: Add citation now
Østergaard, C.R. ; Timmermans, B. ; Kristinsson, K. Does a different view create something new? The effect of employee diversity on innovation. 2011 Res. Pol.. 40 500-509
- Pettinger, L. Gendered work meets gendered goods: selling and service in clothing retail. 2005 Gend. Work. Organ.. 12 460-478
Paper not yet in RePEc: Add citation now
- Pham, M.T. The seven sins of consumer psychology. 2013 J. Consum. Psychol.. 23 411-423
Paper not yet in RePEc: Add citation now
- Pilcher, K. A Gendered “managed heart”? An exploration of the gendering of emotional labour, aesthetic labour, and body work in service sector employment. 2007 Reinvention. 1 1-13
Paper not yet in RePEc: Add citation now
- Pinar, M. ; Schiffel, L. ; Strasser, S. ; Stück, J.M. Effects of gender similarity/dissimilarity, gender stereotyping and culture on perceived service quality. 2014 J. Organ. Cult. Commun. Conflict. 18 149-168
Paper not yet in RePEc: Add citation now
- Prendergast, G.P. ; Li, S.S. ; Li, C. Consumer perceptions of salesperson gender and credibility: an evolutionary explanation. 2014 J. Consum. Market.. 31 200-211
Paper not yet in RePEc: Add citation now
Quach, S. ; Jebarajakirthy, C. ; Thaichon, P. Aesthetic labor and visible diversity: the role in retailing service encounters. 2017 J. Retailing Consum. Serv.. 38 34-43
- Reber, R. ; Schwarz, N. ; Winkielman, P. Processing fluency and aesthetic pleasure: is beauty in the perceiver's processing experience?. 2004 Pers. Soc. Psychol. Rev.. 8 364-382
Paper not yet in RePEc: Add citation now
- Reichheld, F.F. The one number you need to grow. 2003 Harv. Bus. Rev.. 81 46-54
Paper not yet in RePEc: Add citation now
Rosenbaum, M.S. ; Friman, M. ; Ramirez, G.C. ; Otterbring, T. Therapeutic servicescapes: restorative and relational resources in service settings. 2020 J. Retailing Consum. Serv.. 55 102078-
- Schmitt, D.P. ; Long, A.E. ; McPhearson, A. ; O'Brien, K. ; Remmert, B. ; Shah, S.H. Personality and gender differences in global perspective. 2017 Int. J. Psychol.. 52 45-56
Paper not yet in RePEc: Add citation now
- Schneider, B. ; Macey, W.H. ; Barbera, K.M. ; Martin, N. Driving customer satisfaction and financial success through employee engagement. 2009 People & Strategy. 32 22-28
Paper not yet in RePEc: Add citation now
- Schnurr, B. What's best for whom? The effect of product gender depends on positioning. 2018 Eur. J. Market.. 52 367-391
Paper not yet in RePEc: Add citation now
- Schwartz, S.H. ; Rubel-Lifschitz, T. Cross-national variation in the size of sex differences in values: effects of gender equality. 2009 J. Pers. Soc. Psychol.. 97 171-185
Paper not yet in RePEc: Add citation now
- Schwarz, N. ; Jalbert, M. ; Noah, T. ; Zhang, L. Metacognitive experiences as information: processing fluency in consumer judgment and decision making. 2021 Consumer Psychology Review. 4 4-25
Paper not yet in RePEc: Add citation now
- Söderlund, M. Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction. 2020 J. Retailing Consum. Serv.. 53 102001-
Paper not yet in RePEc: Add citation now
- Söderlund, M. The proactive employee on the floor of the store and the impact on customer satisfaction. 2018 J. Retailing Consum. Serv.. 43 46-53
Paper not yet in RePEc: Add citation now
- Söderlund, M. ; Berg, H. Employee emotional displays in the extended service encounter. 2019 Journal of Service Management. 31 115-136
Paper not yet in RePEc: Add citation now
Söderlund, M. ; Julander, C.R. Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction. 2009 J. Retailing Consum. Serv.. 16 216-226
- Söderlund, M. ; Rosengren, S. Revisiting the smiling service worker and customer satisfaction. 2008 Int. J. Serv. Ind. Manag.. 19 552-574
Paper not yet in RePEc: Add citation now
- Solomon, M.R. ; Surprenant, C. ; Czepiel, J.A. ; Gutman, E.G. A role theory perspective on dyadic interactions: the service encounter. 1985 J. Market.. 49 99-111
Paper not yet in RePEc: Add citation now
- Song, H. ; Schwarz, N. If it's difficult to pronounce, it must be risky: fluency, familiarity, and risk perception. 2009 Psychol. Sci.. 20 135-138
Paper not yet in RePEc: Add citation now
Spangenberg, E.R. ; Sprott, D.E. ; Grohmann, B. ; Tracy, D.L. Gender-congruent ambient scent influences on approach and avoidance behaviors in a retail store. 2006 J. Bus. Res.. 59 1281-1287
- Sparks, L. Employment in DIY superstores. 1991 Serv. Ind. J.. 11 304-323
Paper not yet in RePEc: Add citation now
- Sparks, L. Restructuring retail employment. 1992 Int. J. Retail Distrib. Manag.. 20 12-19
Paper not yet in RePEc: Add citation now
- Stoet, G. ; Geary, D.C. The gender-equality paradox in science, technology, engineering, and mathematics education. 2018 Psychol. Sci.. 29 581-593
Paper not yet in RePEc: Add citation now
- Su, R. ; Rounds, J. ; Armstrong, P.I. Men and things, women and people: a meta-analysis of sex differences in interests. 2009 Psychol. Bull.. 135 859-884
Paper not yet in RePEc: Add citation now
- Su, Y. ; Kunkel, T. ; Ye, N. When abs do not sell: the impact of male influencers conspicuously displaying a muscular body on female followers. 2021 Psychol. Market.. 38 286-297
Paper not yet in RePEc: Add citation now
- Swim, J.K. Perceived versus meta-analytic effect sizes: an assessment of the accuracy of gender stereotypes. 1994 J. Pers. Soc. Psychol.. 66 21-36
Paper not yet in RePEc: Add citation now
Terblanche, N.S. Revisiting the supermarket in-store customer shopping experience. 2018 J. Retailing Consum. Serv.. 40 48-59
- Till, B.D. ; Busler, M. The match-up hypothesis: physical attractiveness, expertise, and the role of fit on brand attitude, purchase intent and brand beliefs. 2000 J. Advert.. 29 1-13
Paper not yet in RePEc: Add citation now
- Torres, E.N. ; Kline, S. From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry. 2013 Int. J. Contemp. Hospit. Manag.. 25 642-659
Paper not yet in RePEc: Add citation now
- Tsai, W.C. ; Huang, Y.M. Mechanisms linking employee affective delivery and customer behavioral intentions. 2002 J. Appl. Psychol.. 87 1001-1008
Paper not yet in RePEc: Add citation now
- Van Rompay, T. ; Pruyn, A. When visual product features speak the same language: effects of shape‐typeface congruence on brand perception and price expectations. 2011 J. Prod. Innovat. Manag.. 28 599-610
Paper not yet in RePEc: Add citation now
- van Tilburg, M. ; Lieven, T. ; Herrmann, A. ; Townsend, C. Beyond “pink it and shrink it”: perceived product gender, aesthetics, and product evaluation. 2015 Psychol. Market.. 32 422-437
Paper not yet in RePEc: Add citation now
- Vogel, T. ; Ingendahl, M. ; Winkielman, P. The architecture of prototype preferences: typicality, fluency, and valence. 2021 J. Exp. Psychol. Gen.. 150 187-194
Paper not yet in RePEc: Add citation now
- Wang, Z. ; Mao, H. ; Li, Y.J. ; Liu, F. Smile big or not? Effects of smile intensity on perceptions of warmth and competence. 2016 J. Consum. Res.. 43 787-805
Paper not yet in RePEc: Add citation now
Warhurst, C. ; Nickson, D. ; Witz, A. ; Marie Cullen, A. Aesthetic labour in interactive service work: some case study evidence from the ‘new’ Glasgow. 2000 Serv. Ind. J.. 20 1-18
- Wilder, C. ; Pinar, M. ; Bolerjack, K. ; Karaatli, G. Examining millennials' perception of service gender-stereotyping across four cultures: an exploratory study. 2018 Academy of Business Research Spring 2018 International Conference Proceedings. 48-64
Paper not yet in RePEc: Add citation now
- Winkielman, P. ; Schwarz, N. ; Fazendeiro, T. ; Reber, R. The hedonic marking of processing fluency: implications for evaluative judgment. 2003 En : Musch, J. ; Klauer, K.C. The Psychology of Evaluation: Affective Processes in Cognition and Emotion. Lawrence Erlbaum: Mahwah, NJ
Paper not yet in RePEc: Add citation now
Wolter, J.S. ; Bock, D. ; Mackey, J. ; Xu, P. ; Smith, J.S. Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions. 2019 J. Acad. Market. Sci.. 47 815-836
Yorkston, E. ; De Mello, G.E. Linguistic gender marking and categorization. 2005 J. Consum. Res.. 32 224-234