create a website

Short-term and long-term effects of touchpoints on customer perceptions. (2021). Polo-Redondo, Yolanda ; Cambra-Fierro, Jess ; Trifu, Andreea.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000862.

Full description at Econpapers || Download paper

Cited: 3

Citations received by this document

Cites: 101

References cited by this document

Cocites: 23

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

  1. Towards circular economy through innovation: the role of entrepreneurial orientation and human resource management. (2025). Santos-Vijande, Mara Leticia ; Entrialgo, Montserrat ; Castro-Lopez, Adrian ; Liao, Ching T.
    In: International Entrepreneurship and Management Journal.
    RePEc:spr:intemj:v:21:y:2025:i:1:d:10.1007_s11365-024-01032-x.

    Full description at Econpapers || Download paper

  2. A New Perspective for Marketing: The Impact of Social Media on Customer Experience. (2022). Ayman, Balawi ; Asad, Ayoub.
    In: Journal of Intercultural Management.
    RePEc:vrs:joinma:v:14:y:2022:i:1:p:87-103:n:1.

    Full description at Econpapers || Download paper

  3. The influence of communication in destination imagery during COVID-19. (2022). Fuentes-Blasco, Mara ; Gao, Lily Xuehui ; Cambra-Fierro, Jess ; Melero-Polo, Igucel ; Trifu, Andreea.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003830.

    Full description at Econpapers || Download paper

References

References cited by this document

  1. Agarwal, R. ; Dugas, M. ; Gao, G.G. ; Kannan, P.K. Emerging technologies and analytics for a new era of value-centered marketing in healthcare. 2020 J. Acad. Market. Sci.. 48 9-23

  2. Aichner, T. ; Gruber, B. Managing customer touchpoints and customer satisfaction in B2B mass customization: a case study. 2017 Int. J. Ind. Eng. Manag.. 8 131-140
    Paper not yet in RePEc: Add citation now

  3. Andrews, M.L. ; Benedicktus, R.L. ; Brady, M.K. The effect of incentives on customer evaluations of service bundles. 2010 J. Bus. Res.. 63 71-76

  4. Arditto, L. ; Cambra-Fierro, J.J. ; Fuentes-Blasco, M. ; Jaraba, A.O. ; Vazquez-Carrasco, R. How does customer perception of salespeople influence the relationship? A study in an emerging economy. 2020 J. Retailing Consum. Serv.. 54 101952-

  5. Arndt, A.D. ; Khoshghadam, L. ; Evans, K. Who do I look at? Mutual gaze in triadic sales encounters. 2020 J. Bus. Res.. 111 91-101

  6. Barann, B. ; Hermann, A. ; Heuchert, M. ; Becker, J. Can't touch this? Conceptualizing the customer touchpoint in the context of omni-channel retailing. 2020 J. Retailing Consum. Serv.. 102269-
    Paper not yet in RePEc: Add citation now
  7. Barnes, D.C. ; Collier, J.E. ; Howe, V. ; Hoffman, K.D. Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise. 2016 J. Serv. Market.. 30 277-289
    Paper not yet in RePEc: Add citation now

  8. Baxendale, S. ; Macdonald, E.K. ; Wilson, H.N. The impact of different touchpoints on brand consideration. 2015 J. Retailing. 91 235-253

  9. Beasley, T.M. Seemingly unrelated regression (SUR) models as a solution to path analytic models with correlated errors. 2008 Multiple Linear Regression Viewpoints. 34 1-7
    Paper not yet in RePEc: Add citation now

  10. Belotti, F. ; Hughes, G. ; Mortari, A.P. Spatial panel-data models using stata. 2017 STATA J.. 17 139-180

  11. Bendapudi, N. ; Berry, L.L. Customers' motivations for maintaining relationships with service providers. 1997 J. Retailing. 73 15-37
    Paper not yet in RePEc: Add citation now
  12. Berger, P.D. ; Bolton, R.N. ; Bowman, D. ; Briggs, E. ; Kumar, V. ; Parasuraman, A. ; Terry, C. Marketing actions and the value of customer assets: a framework for customer asset management. 2002 J. Serv. Res.. 5 39-54
    Paper not yet in RePEc: Add citation now
  13. Borah, A. ; Banerjee, S. ; Lin, Y.T. ; Jain, A. ; Eisingerich, A.B. Improvised marketing interventions in social media. 2020 J. Market.. 84 69-91
    Paper not yet in RePEc: Add citation now
  14. Brüggen, E.C. ; Foubert, B. ; Gremler, D.D. Extreme makeover: short- and long-term effects of a remodeled servicescape. 2011 J. Market.. 75 71-87
    Paper not yet in RePEc: Add citation now
  15. Buttle, F. SERVQUAL: review, critique, research agenda. 1996 Eur. J. Market.. 30 8-32
    Paper not yet in RePEc: Add citation now
  16. Cambra-Fierro, J. ; Melero-Polo, I. ; Sese, F.J. ; van Doorn, J. Customer–firm interactions and the path to profitability: a chain-of-effects model. 2018 J. Serv. Res.. 21 201-218
    Paper not yet in RePEc: Add citation now

  17. Chi, N.W. ; Chen, P.C. Relationship matters: how relational factors moderate the effects of emotional labor on long-term customer outcomes. 2019 J. Bus. Res.. 95 277-291

  18. Chib, S. ; Greenberg, E. Hierarchical analysis of SUR models with extensions to correlated serial errors and time-varying parameter models. 1995 J. Econom.. 68 339-360

  19. Cropanzano, R. ; Mitchell, M.S. Social exchange theory: an interdisciplinary review. 2005 J. Manag.. 31 874-900
    Paper not yet in RePEc: Add citation now
  20. Dagger, T.S. ; Danaher, P.J. ; Gibbs, B.J. How often versus how long: the interplay of contact frequency and relationship duration in customer-reported service relationship strength. 2009 J. Serv. Res.. 11 371-388
    Paper not yet in RePEc: Add citation now
  21. Dagger, T.S. ; Sweeney, J.C. ; Johnson, L.W. A hierarchical model of health service quality: scale development and investigation of an integrated model. 2007 J. Serv. Res.. 10 123-142
    Paper not yet in RePEc: Add citation now

  22. Davenport, T. ; Guha, A. ; Grewal, D. ; Bressgott, T. How artificial intelligence will change the future of marketing. 2020 J. Acad. Market. Sci.. 48 24-42

  23. De Haan, E. ; Wiesel, T. ; Pauwels, K. The effectiveness of different forms of online advertising for purchase conversion in a multiple-channel attribution framework. 2016 Int. J. Res. Market.. 33 491-507

  24. De Oliveira, R.T. ; Indulska, M. ; Steen, J. ; Verreynne, M.L. Towards a framework for innovation in retailing through social media. 2020 J. Retailing Consum. Serv.. 54 101772-

  25. Dekimpe, M.G. ; Hanssens, D.M. The persistence of marketing effects on sales. 1995 Market. Sci.. 14 1-21

  26. Ding, Y. ; Keh, H.T. Consumer reliance on intangible versus tangible attributes in service evaluation: the role of construal level. 2017 J. Acad. Market. Sci.. 45 848-865

  27. Dwyer, F.R. ; Schurr, P.H. ; Oh, S. Developing buyer-seller relationships. 1987 J. Market.. 51 11-27
    Paper not yet in RePEc: Add citation now
  28. Emerson, R.M. Power-dependence relations. 1962 Am. Socio. Rev.. 27 31-41
    Paper not yet in RePEc: Add citation now
  29. Folstad, A. ; Kvale, K. Customer journeys: a systematic literature review. 2018 J. Serv. Theor. Pract.. 28 196-227
    Paper not yet in RePEc: Add citation now

  30. Gilboa, S. ; Seger-Guttmann, T. ; Mimran, O. The unique role of relationship marketing in small businesses' customer experience. 2019 J. Retailing Consum. Serv.. 51 152-164

  31. Girard, A. ; Lichters, M. ; Sarstedt, M. ; Biswas, D. Short- and long-term effects of nonconsciously processed ambient scents in a servicescape: findings from two field experiments. 2019 J. Serv. Res.. 22 440-455
    Paper not yet in RePEc: Add citation now
  32. Gouldner, A. W. The norm of reciprocity: a preliminary statement. 1960 Am. Socio. Rev.. 25 161-178
    Paper not yet in RePEc: Add citation now

  33. Gronroos, C. Relationship approach to marketing in service contexts: the marketing and organizational behavior interface. 1990 J. Bus. Res.. 20 3-11

  34. Gummesson, E. From relationship marketing to total relationship marketing and beyond. 2017 J. Serv. Market.. 31 16-19
    Paper not yet in RePEc: Add citation now
  35. Haenlein, M. How to date your clients in the 21st century: challenges in managing customer relationships in today's world. 2017 Bus. Horiz.. 60 577-586
    Paper not yet in RePEc: Add citation now
  36. Hall, Z.R. ; Ahearne, M. ; Sujan, H. The importance of starting right: the influence of accurate intuition on performance in salesperson–customer interactions. 2015 J. Market.. 79 91-109
    Paper not yet in RePEc: Add citation now

  37. Hayakawa, K. ; Qi, M. ; Breitung, J. Double filter instrumental variable estimation of panel data models with weakly exogenous variables. 2019 Econom. Rev.. 38 1055-1088

  38. Heller, J. ; Chylinski, M. ; de Ruyter, K. ; Mahr, D. ; Keeling, D.I. Let me imagine that for you: transforming the retail frontline through augmenting customer mental imagery ability. 2019 J. Retailing. 95 94-114

  39. Hilken, T. ; Keeling, D.I. ; de Ruyter, K. ; Mahr, D. ; Chylinski, M. Seeing eye to eye: social augmented reality and shared decision making in the marketplace. 2020 J. Acad. Market. Sci.. 48 143-164

  40. Horwitz, F.M. ; Neville, M.A. Organization design for service excellence: a review of the literature. 1996 Hum. Resour. Manag.. 35 471-492
    Paper not yet in RePEc: Add citation now
  41. Ieva, M. ; Ziliani, C. The role of customer experience touchpoints in driving loyalty intentions in services. 2018 The TQM J.. 30 444-457
    Paper not yet in RePEc: Add citation now

  42. Islam, J.U. ; Hollebeek, L.D. ; Rahman, Z. ; Khan, I. ; Rasool, A. Customer engagement in the service context: an empirical investigation of the construct, its antecedents and consequences. 2019 J. Retailing Consum. Serv.. 50 277-285

  43. Jiang, P. ; Balasubramanian, S.K. ; Lambert, Z.V. Responses to customized products: the consumers' behavioral intentions. 2015 J. Serv. Market.. 29 314-326
    Paper not yet in RePEc: Add citation now

  44. John, S.P. ; De'Villiers, R. Elaboration of marketing communication through visual media: an empirical analysis. 2020 J. Retailing Consum. Serv.. 54 102052-

  45. Jordan, S. ; Philips, A.Q. Cointegration testing and dynamic simulations of autoregressive distributed lag models. 2018 STATA J.. 18 902-923

  46. Kang, J.A. ; Hong, S. ; Hubbard, G.T. The role of storytelling in advertising: consumer emotion, narrative engagement level, and word‐of‐mouth intention. 2020 J. Consum. Behav.. 19 47-56
    Paper not yet in RePEc: Add citation now
  47. Kleinaltenkamp, M. ; Minculescu, I. ; Raithel, S. Customization of B2B services: measurement and impact on firm performance. 2017 J. Serv. Manag. Res.. 1 39-56
    Paper not yet in RePEc: Add citation now
  48. Kolesar, M.B. ; Galbraith, R.W. A services‐marketing perspective on e‐retailing: implications for e‐retailers and directions for further research. 2000 Internet Res.. 10 424-438
    Paper not yet in RePEc: Add citation now

  49. Kotler, P. Competitive strategies for new product marketing over the life cycle. 1965 Manag. Sci.. 12 -

  50. Kuehnl, C. ; Jozic, D. ; Homburg, C. Effective customer journey design: consumers' conception, measurement, and consequences. 2019 J. Acad. Market. Sci.. 47 551-568

  51. Kurata, H. Is the information of customer types and preferences to personal selling worth the investment in innovative technology? A modeling approach. 2019 J. Retailing Consum. Serv.. 49 371-379

  52. Lemke, F. ; Clark, M. ; Wilson, H. Customer experience quality: an exploration in business and consumer contexts using repertory grid technique. 2011 J. Acad. Market. Sci.. 39 846-869
    Paper not yet in RePEc: Add citation now
  53. Lemon, K.N. ; Verhoef, P.C. Understanding customer experience throughout the customer journey. 2016 J. Market.. 80 69-96
    Paper not yet in RePEc: Add citation now
  54. Liu-Thompkins, Y. A decade of online advertising research: what we learned and what we need to know. 2019 J. Advert.. 48 1-13
    Paper not yet in RePEc: Add citation now

  55. Madhavaram, S. ; Hunt, S.D. Customizing business-to-business (B2B) professional services: the role of intellectual capital and internal social capital. 2017 J. Bus. Res.. 74 38-46

  56. Marinova, D. ; de Ruyter, K. ; Huang, M.H. ; Meuter, M.L. ; Challagalla, G. Getting smart: learning from technology-empowered frontline interactions. 2017 J. Serv. Res.. 20 29-42
    Paper not yet in RePEc: Add citation now
  57. Moran, G. ; Muzellec, L. ; Nolan, E. Consumer moments of truth in the digital context: how “search” and “E-word of mouth” can fuel consumer decision making. 2014 J. Advert. Res.. 54 200-204
    Paper not yet in RePEc: Add citation now

  58. Morgan, N.A. ; Slotegraaf, R.J. ; Vorhies, D.W. Linking marketing capabilities with profit growth. 2009 Int. J. Res. Market.. 26 284-293

  59. Morgan, R.M. ; Hunt, S.D. The commitment-trust theory of relationship marketing. 1994 J. Market.. 58 20-38
    Paper not yet in RePEc: Add citation now
  60. Ndubisi, N.O. ; Nataraajan, R. Marketing relationships in the new millennium B2B sector. 2016 Psychol. Market.. 33 227-231
    Paper not yet in RePEc: Add citation now

  61. Ngo, L.V. ; Nguyen, T.N.Q. ; Tran, N.T. ; Paramita, W. It takes two to tango: the role of customer empathy and resources to improve the efficacy of frontline employee empathy. 2020 J. Retailing Consum. Serv.. 56 102141-

  62. Nguyen, C. ; Romaniuk, J. ; Cohen, J. ; Faulkner, M. When retailers and manufacturers advertise together; examining the effect of co-operative advertising on ad reach and memorability. 2020 J. Retailing Consum. Serv.. 55 102080-

  63. Nicholson, C.Y. ; Compeau, L.D. ; Sethi, R. The role of interpersonal liking in building trust in long-term channel relationships. 2001 J. Acad. Market. Sci.. 29 3-
    Paper not yet in RePEc: Add citation now
  64. Nuseir, M.T. ; Madanat, H. 4Ps: a strategy to secure customers' loyalty via customer satisfaction. 2015 Int. J. Market. Stud.. 7 78-87
    Paper not yet in RePEc: Add citation now
  65. Olorunniwo, F. ; Hsu, M.K. ; Udo, G.J. Service quality, customer satisfaction, and behavioral intentions in the service factory. 2006 J. Serv. Market.. 20 59-72
    Paper not yet in RePEc: Add citation now

  66. Pallant, J. ; Sands, S. ; Karpen, I. Product customization: a profile of consumer demand. 2020 J. Retailing Consum. Serv.. 54 102030-

  67. Parasuraman, A. ; Zeithaml, V.A. ; Berry, L.L. A conceptual model of service quality and its implications for future research. 1985 J. Market.. 49 41-50
    Paper not yet in RePEc: Add citation now
  68. Payne, E.M. ; Peltier, J.W. ; Barger, V.A. Omni-channel marketing, integrated marketing communications and consumer engagement: a research agenda. 2017 J. Res. Indian Med.. 11 185-197
    Paper not yet in RePEc: Add citation now
  69. Pelham, A.M. The impact of salesperson perception of firm market orientation on behaviors and consulting effectiveness. 2010 J. Bus. Bus. Market.. 17 105-126
    Paper not yet in RePEc: Add citation now
  70. Quach, S. ; Barari, M. ; Moudrý, D.V. ; Quach, K. Service integration in omnichannel retailing and its impact on customer experience. 2020 J. Retailing Consum. Serv.. 102267-
    Paper not yet in RePEc: Add citation now

  71. Robinson, W.T. Marketing mix reactions to entry. 1988 Market. Sci.. 7 368-385

  72. Roggeveen, A.L. ; Grewal, D. ; Schweiger, E.B. The DAST framework for retail atmospherics: the impact of in-and out-of-store retail journey touchpoints on the customer experience. 2020 J. Retailing. 96 128-137

  73. Rudkowski, J. ; Heney, C. ; Yu, H. ; Sedlezky, S. ; Gunn, F. Here Today, Gone Tomorrow? Mapping and modeling the pop-up retail customer journey. 2020 J. Retailing Consum. Serv.. 54 101698-

  74. Russo, I. ; Confente, I. ; Gligor, D.M. ; Autry, C.W. To be or not to be (loyal): is there a recipe for customer loyalty in the B2B context?. 2016 J. Bus. Res.. 69 888-896

  75. Santos, J. E-service quality: a model of virtual service quality dimensions. 2003 Manag. Serv. Qual.: Int. J.. 13 233-246
    Paper not yet in RePEc: Add citation now

  76. Schiele, H. ; Calvi, R. ; Gibbert, M. Customer attractiveness, supplier satisfaction and preferred customer status: introduction, definitions and an overarching framework. 2012 Ind. Market. Manag.. 41 1178-1185

  77. Schnurr, B. ; Brunner-Sperdin, A. ; Stokburger-Sauer, N.E. The effect of context attractiveness on product attractiveness and product quality: the moderating role of product familiarity. 2017 Market. Lett.. 28 241-253

  78. Schreiner, T. ; Rese, A. ; Baier, D. Multichannel personalization: identifying consumer preferences for product recommendations in advertisements across different media channels. 2019 J. Retailing Consum. Serv.. 48 87-99

  79. Selnes, F. An examination of the effect of product performance on brand reputation, satisfaction and loyalty. 1993 Eur. J. Market.. 27 19-35
    Paper not yet in RePEc: Add citation now

  80. Seo, M.H. ; Kim, S. ; Kim, Y.J. Estimation of dynamic panel threshold model using Stata. 2019 STATA J.. 19 685-697

  81. Septianto, F. ; Tjiptono, F. The interactive effect of emotional appeals and past performance of a charity on the effectiveness of charitable advertising. 2019 J. Retailing Consum. Serv.. 50 189-198

  82. Shi, H. ; Sridhar, S. ; Grewal, R. ; Lilien, G. Sales representative departures and customer reassignment strategies in business-to-business markets. 2017 J. Market.. 81 25-44
    Paper not yet in RePEc: Add citation now
  83. Sloot, L.M. ; Fok, D. ; Verhoef, P.C. The short-and long-term impact of an assortment reduction on category sales. 2006 J. Market. Res.. 43 536-548
    Paper not yet in RePEc: Add citation now

  84. Stein, A. ; Ramaseshan, B. Towards the identification of customer experience touch point elements. 2016 J. Retailing Consum. Serv.. 30 8-19

  85. Sultan, A.J. Orchestrating service brand touchpoints and the effects on relational outcomes. 2018 J. Serv. Market.. 32 777-788
    Paper not yet in RePEc: Add citation now
  86. Sureshchandar, G.S. ; Rajendran, C. ; Kamalanabhan, T.J. Customer perceptions of service quality: a critique. 2001 Total Qual. Manag.. 12 111-124
    Paper not yet in RePEc: Add citation now
  87. Tangpong, C. ; Li, J. ; Hung, K.T. Dark side of reciprocity norm: ethical compromise in business exchanges. 2016 Ind. Market. Manag.. 55 83-96
    Paper not yet in RePEc: Add citation now

  88. Thomaz, F. ; Salge, C. ; Karahanna, E. ; Hulland, J. Learning from the Dark Web: leveraging conversational agents in the era of hyper-privacy to enhance marketing. 2020 J. Acad. Market. Sci.. 48 43-63

  89. Tong, S. ; Luo, X. ; Xu, B. Personalized mobile marketing strategies. 2020 J. Acad. Market. Sci.. 48 64-78

  90. Venkatesan, R. ; Kumar, V. ; Ravishanker, N. Multichannel shopping: causes and consequences. 2007 J. Market.. 71 114-132
    Paper not yet in RePEc: Add citation now

  91. Verhoef, P.C. ; Lemon, K.N. ; Parasuraman, A. ; Roggeveen, A. ; Tsiros, M. ; Schlesinger, L.A. Customer experience creation: determinants, dynamics and management strategies. 2009 J. Retailing. 85 31-41

  92. Voorhees, C.M. ; Fombelle, P.W. ; Gregoire, Y. ; Bone, S. ; Gustafsson, A. ; Sousa, R. ; Walkowiak, T. Service encounters, experiences and the customer journey: defining the field and a call to expand our lens. 2017 J. Bus. Res.. 79 269-280

  93. Vorhies, D.W. ; Orr, L.M. ; Bush, V.D. Improving customer-focused marketing capabilities and firm financial performance via marketing exploration and exploitation. 2011 J. Acad. Market. Sci.. 39 736-756
    Paper not yet in RePEc: Add citation now
  94. Wang, W.L. ; Malthouse, E.C. ; Calder, B. ; Uzunoglu, E. B2B content marketing for professional services: in-person versus digital contacts. 2019 Ind. Market. Manag.. 81 160-168
    Paper not yet in RePEc: Add citation now

  95. Wiesel, T. ; Pauwels, K. ; Arts, J. Practice prize paper. Marketing's profit impact: quantifying online and off-line funnel progression. 2011 Market. Sci.. 30 604-611

  96. Witell, L. ; Kowalkowski, C. ; Perks, H. ; Raddats, C. ; Schwabe, M. ; Benedettini, O. ; Burton, J. Characterizing customer experience management in business markets. 2020 J. Bus. Res.. 116 420-430

  97. Yelkur, R. Customer satisfaction and the services marketing mix. 2000 J. Prof. Serv. Market.. 21 105-115
    Paper not yet in RePEc: Add citation now
  98. Zellner, A. An efficient method of estimating seemingly unrelated regressions and tests for aggregation bias. 1962 J. Am. Stat. Assoc.. 57 348-368
    Paper not yet in RePEc: Add citation now
  99. Zhang, J. ; Mao, E. From online motivations to ad clicks and to behavioral intentions: an empirical study of consumer response to social media advertising. 2016 Psychol. Market.. 33 155-164
    Paper not yet in RePEc: Add citation now
  100. Zolkiewski, J. ; Story, V. ; Burton, J. ; Chan, P. ; Gomes, A. ; Hunter-Jones, P. ; O'Malley, L. ; Peters, L.D. ; Raddats, C. ; Robinson, W. Strategic B2B customer experience management: the importance of outcomes-based measures. 2017 J. Serv. Market.. 31 172-184
    Paper not yet in RePEc: Add citation now
  101. Zomerdijk, L.G. ; Voss, C.A. Service design for experience-centric services. 2010 J. Serv. Res.. 13 67-82
    Paper not yet in RePEc: Add citation now

Cocites

Documents in RePEc which have cited the same bibliography

  1. Deploying artificial intelligence in services to AID vulnerable consumers. (2024). Puntoni, Stefano ; Williams, Gizem Yalcin ; Hermann, Erik.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:52:y:2024:i:5:d:10.1007_s11747-023-00986-8.

    Full description at Econpapers || Download paper

  2. The local environment matters: Evidence from digital healthcare services for patient engagement. (2024). Agarwal, Ritu ; Setia, Pankaj ; Soh, Franck ; Aljafari, Ruba.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:52:y:2024:i:5:d:10.1007_s11747-023-00972-0.

    Full description at Econpapers || Download paper

  3. Understanding the relationship between marketing analytics, customer agility, and customer satisfaction: A longitudinal perspective.. (2024). Labben, Thouraya Gherissi ; Abdo, Said Shabban ; Eid, Riyad ; Lababdi, Houyem Chaib ; Agag, Gomaa ; Almoraish, Ahmed ; Shehawy, Yasser Moustafa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004149.

    Full description at Econpapers || Download paper

  4. Augmenting physicians with artificial intelligence to transform healthcare: Challenges and opportunities. (2024). Gao, Guodong ; Dugas, Michelle ; Agarwal, Ritu.
    In: Journal of Economics & Management Strategy.
    RePEc:bla:jemstr:v:33:y:2024:i:2:p:360-374.

    Full description at Econpapers || Download paper

  5. From homo sapiens to homo superior? Wearable robotics as the platform for transhumanist marketing. (2023). Sugar, Thomas ; Noble, Stephanie M ; Mende, Martin.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:51:y:2023:i:4:d:10.1007_s11747-023-00949-z.

    Full description at Econpapers || Download paper

  6. The Journal of the Academy of Marketing Science at 50: A historical analysis. (2023). Marti-Parreo, Jose ; Bonetti, Francesca ; Calma, Angelito ; Borah, Abhishek.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:51:y:2023:i:1:d:10.1007_s11747-022-00905-3.

    Full description at Econpapers || Download paper

  7. Value capture and embeddedness in social-purpose-driven ecosystems.. (2023). Prior, Diego ; van Gils, Mark ; Vilutiene, Laura ; Rialp-Criado, Josep ; Carrabina-Bordoll, Jordi ; Narbon-Perpia, Isabel ; Georgescu, Irene ; Nieminen, Hannu ; Gimenez-Garcia, Victor ; Prior-Jimenez, Diego ; Boethius, Susanne ; Mathieu, Christopher ; Bez, Sea Matilda ; Pundziene, Asta ; Gerulaitiene, Neringa ; Varri, Alpo.
    In: Post-Print.
    RePEc:hal:journl:hal-04147723.

    Full description at Econpapers || Download paper

  8. Case study of a healthcare virtual community model. (2023). Yu, Tiffany Hui-Kuang ; Huarng, Kun-Huang ; Lee, Cheng-Fang.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:188:y:2023:i:c:s0040162522008022.

    Full description at Econpapers || Download paper

  9. Value capture and embeddedness in social-purpose-driven ecosystems. A multiple-case study of European digital healthcare platforms. (2023). Prior, Diego ; Georgescu, Irene ; Nieminen, Hannu ; Gimenez-Garcia, Victor ; Prior-Jimenez, Diego ; Boethius, Susanne ; Mathieu, Christopher ; Bez, Sea Matilda ; Pundziene, Asta ; Gerulaitiene, Neringa ; Varri, Alpo ; van Gils, Mark ; Vilutiene, Laura ; Rialp-Criado, Josep ; Carrabina-Bordoll, Jordi ; Narbon-Perpia, Isabel.
    In: Technovation.
    RePEc:eee:techno:v:124:y:2023:i:c:s0166497223000597.

    Full description at Econpapers || Download paper

  10. Understanding and managing the Self-Wise during a healthcare crisis. (2023). Osburg, Victoria-Sophie ; Althuizen, Niek.
    In: Social Science & Medicine.
    RePEc:eee:socmed:v:334:y:2023:i:c:s0277953623005440.

    Full description at Econpapers || Download paper

  11. AI-Enabled marketing capabilities and the hierarchy of capabilities: Conceptualization, proposition development, and research avenues. (2023). Madhavaram, Sreedhar ; Manis, K T.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:157:y:2023:i:c:s014829632200950x.

    Full description at Econpapers || Download paper

  12. L’orientation patient à l’hôpital public : un dispositif marketing comme compromis entre mondes. (2022). Gilbert, Patrick ; Laporte, Marie-Eve.
    In: Post-Print.
    RePEc:hal:journl:halshs-03737724.

    Full description at Econpapers || Download paper

  13. The acceptance and usage of smart connected objects according to adoption stages: an enhanced technology acceptance model integrating the diffusion of innovation, uses and gratification and privacy calculus theories. (2022). Meyer-Waarden, Lars ; Attie, Elodie.
    In: Post-Print.
    RePEc:hal:journl:hal-04065165.

    Full description at Econpapers || Download paper

  14. Exploring Marketing Insights for Healthcare: Trends and Perspectives Based on Literature Investigation. (2022). Tarcza, Teodora Mihaela ; Bodog, Simona Aurelia ; Roca, Remus Dorel ; Sasu, Dinu Vlad ; Popa, Adela Laura.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:17:p:10499-:d:895432.

    Full description at Econpapers || Download paper

  15. The acceptance and usage of smart connected objects according to adoption stages: an enhanced technology acceptance model integrating the diffusion of innovation, uses and gratification and privacy calculus theories. (2022). Meyer-Waarden, Lars ; Attie, Elodie.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:176:y:2022:i:c:s0040162522000178.

    Full description at Econpapers || Download paper

  16. SHIFTing artificial intelligence to be responsible in healthcare: A systematic review. (2022). Wang, Yichuan ; Siala, Haytham.
    In: Social Science & Medicine.
    RePEc:eee:socmed:v:296:y:2022:i:c:s0277953622000855.

    Full description at Econpapers || Download paper

  17. Overcoming privacy concerns in consumers’ use of health information technologies: A justice framework. (2022). Swani, Kunal ; Milne, George R ; Slepchuk, Alec N.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:141:y:2022:i:c:p:782-793.

    Full description at Econpapers || Download paper

  18. A strategic framework for artificial intelligence in marketing. (2021). Rust, Roland T ; Huang, Ming-Hui.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:49:y:2021:i:1:d:10.1007_s11747-020-00749-9.

    Full description at Econpapers || Download paper

  19. Short-term and long-term effects of touchpoints on customer perceptions. (2021). Polo-Redondo, Yolanda ; Cambra-Fierro, Jess ; Trifu, Andreea.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000862.

    Full description at Econpapers || Download paper

  20. Three decades of research on loyalty programs: A literature review and future research agenda. (2021). Chen, Yanyan ; Mandler, Timo ; Meyer-Waarden, Lars.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:124:y:2021:i:c:p:179-197.

    Full description at Econpapers || Download paper

  21. Impact of patient portal behavioral engagement on subsistence consumers wellbeing. (2021). Todd, Mikala ; Akareem, Husain Salilul ; Ferdous, Ahmed Shahriar.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:38:y:2021:i:2:p:501-517.

    Full description at Econpapers || Download paper

  22. The future of technology and marketing: a multidisciplinary perspective. (2020). Kopalle, Praveen K ; Hulland, John ; Karahanna, Elena ; Grewal, Dhruv.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00711-4.

    Full description at Econpapers || Download paper

  23. The digital transformation of the healthcare industry: exploring the rise of emerging platform ecosystems and their influence on the role of patients. (2020). Krcmar, Helmut ; Riasanow, Tobias ; Hermes, Sebastian ; Bohm, Markus ; Clemons, Eric K.
    In: Business Research.
    RePEc:spr:busres:v:13:y:2020:i:3:d:10.1007_s40685-020-00125-x.

    Full description at Econpapers || Download paper

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-09-27 19:03:14 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.