create a website

Exploring the hedonic factors affecting customer experiences in phygital retailing. (2023). Gao, Yongqiang ; Banik, Shanta.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002405.

Full description at Econpapers || Download paper

Cited: 14

Citations received by this document

Cites: 120

References cited by this document

Cocites: 20

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

  1. Beyond technology: Multidimensional consumption values in phygital retailing; a mixed method approach. (2025). Somogyi, Simon ; Thomas-Francois, Kimberly ; Zolfaghari, Alireza ; Fesharaki, Maryamsadat Hashemi.
    In: Electronic Markets.
    RePEc:spr:elmark:v:35:y:2025:i:1:d:10.1007_s12525-025-00776-w.

    Full description at Econpapers || Download paper

  2. Adaptation and resilience in retail: Exploring consumer clusters in the new normal. (2025). Stanca, Liana ; Caampian, Veronica ; Dabija, Dan-Cristian.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004089.

    Full description at Econpapers || Download paper

  3. Gamification of the point of sale using hybrid-reality games: Non-players negative influence on players service experience. (2024). Capelli, Sonia ; Lubart, Allan.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:203:y:2024:i:c:s0040162524001768.

    Full description at Econpapers || Download paper

  4. Online, offline, and buy-online-pick-up-in-store retail strategy under a dual-channel advertisement driven demand. (2024). Seo, Yongwon ; Sarkar, Mitali ; Cyrille, Kunomboua Anicet.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002753.

    Full description at Econpapers || Download paper

  5. Experience intensification to purchase intentions of derivative works in service-intensive industries: An empirical study. (2024). Guan, Shuqi ; Tian, Feng ; Chao, Chih-Wei.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001334.

    Full description at Econpapers || Download paper

  6. How consumer preference determines site selection in a metropolitan setting: Analysis of retailer perspective to stay ahead of the competition in the aftermath of a large-scale crisis. (2024). Chavarnakul, Thira ; Tiyachareonsri, Sirikunya ; Triukose, Sipat ; Chandrachai, Achara.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698923004551.

    Full description at Econpapers || Download paper

  7. Customer experience in AI-enabled products: Scale development and validation. (2024). Du, Qinglong ; Wang, Ping ; Li, Kunyang.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003296.

    Full description at Econpapers || Download paper

  8. A bright side to unethical pro-organizational behavior: Improving work performance by satisfying psychological needs. (2024). Alqhaiwi, Zaid Oqla.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:184:y:2024:i:c:s0148296324003837.

    Full description at Econpapers || Download paper

  9. Consumer–brand relationship in the phygital age: a study of luxury fashion. (2023). Bartoli, Chiara ; Bertuccioli, Francesca ; Mattiacci, Alberto ; Nosi, Costanza.
    In: Italian Journal of Marketing.
    RePEc:spr:ijmark:v:2023:y:2023:i:4:d:10.1007_s43039-023-00081-4.

    Full description at Econpapers || Download paper

  10. Adoption of AI chat bot like Chat GPT in higher education in India: a sem analysis approach. (2023). Ray, Samrat ; Gupta, Vishnu ; Roy, Sumitra.
    In: Economic environment.
    RePEc:rnp:ecoenv:ee2312.

    Full description at Econpapers || Download paper

  11. Phygital technologies and environments for breakthrough innovation in customers and citizens journey. A critical literature review and future agenda. (2023). del Vecchio, Pasquale ; Secundo, Giustina ; Garzoni, Antonello.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:189:y:2023:i:c:s0040162523000276.

    Full description at Econpapers || Download paper

  12. Brand competitiveness and resilience to exogenous shock: Usage of smartphone apps during the COVID-19 pandemic. (2023). Katsumata, Sotaro ; Kannan, P K ; Nishimoto, Akihiro.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s096969892300200x.

    Full description at Econpapers || Download paper

  13. New products or remanufactured products: Which is consumer-friendly under a closed-loop multi-level supply chain?. (2023). Moshtagh, Mohammad Sadegh ; Sarkar, Biswajit ; Vahedi-Nouri, Behdin ; Taleizadeh, Ata Allah.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000425.

    Full description at Econpapers || Download paper

  14. Effect of bargaining on pricing and retailing under a green supply chain management. (2023). Davoudi, Zahra ; Sarkar, Mitali ; Seifbarghy, Mehdi.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000322.

    Full description at Econpapers || Download paper

References

References cited by this document

  1. Abdullah, M.M.B. ; Uli, J. ; Tari, J.J. The influence of soft factors on quality improvement and performance. 2008 The TQM Journal. 20 436-452
    Paper not yet in RePEc: Add citation now
  2. Anderson, C.A. Imagination and expectation: the effect of imagining behavioral scripts on personal influences. 1983 J. Pers. Soc. Psychol.. 45 293-305
    Paper not yet in RePEc: Add citation now
  3. Banik, S. Exploring the involvement-patronage link in the phygital retail experiences. 2021 J. Retailing Consum. Serv.. 63 -

  4. Barber, N. ; Dodd, T. ; Kolyesnikova, N. Gender differences in information search: implications for retailing. 2009 J. Consum. Market.. 26 415-426
    Paper not yet in RePEc: Add citation now
  5. Batat, W. Experiential Setting Design The New Luxury Experience. 2019 Springer:

  6. Belghiti, S. ; Ochs, A. ; Lemoine, J.-F. ; Badot, O. The phygital shopping experience: an attempt at conceptualization and empirical investigation. 2017 En : Paper Presented at the Academy of Marketing Science World Marketing Congress. :
    Paper not yet in RePEc: Add citation now
  7. Bennett, R. ; Härtel, C.E. ; McColl-Kennedy, J.R. Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R. 2005 Ind. Market. Manag.. 34 97-107
    Paper not yet in RePEc: Add citation now
  8. Berry, L.L. Cultivating service brand equity. 2000 J. Acad. Market. Sci.. 28 128-137
    Paper not yet in RePEc: Add citation now
  9. Biedenbach, G. ; Marell, A. The impact of customer experience on brand equity in a business-to-business services setting. 2010 J. Brand Manag.. 17 446-458
    Paper not yet in RePEc: Add citation now
  10. Bilgihan, A. ; Kandampully, J. ; Zhang, T.C. Towards a Unified Customer Experience in Online Shopping Environments: Antecedents and Outcomes. 2016 International Journal of Quality and Service Sciences:
    Paper not yet in RePEc: Add citation now
  11. Bitner, M.J. Servicescapes: the impact of physical surroundings on customers and employees. 1992 J. Market.. 56 57-71
    Paper not yet in RePEc: Add citation now
  12. Blackwell, S.E. Mental imagery: from basic research to clinical practice. 2019 J. Psychother. Integrat.. 29 235-
    Paper not yet in RePEc: Add citation now
  13. Blau, P.M. Exchange and Power in Social Life. 1964 John Wiley & Sons: Inc: New York
    Paper not yet in RePEc: Add citation now
  14. Bowden, J.L.-H. The process of customer engagement: a conceptual framework. 2009 J. Market. Theor. Pract.. 17 63-74
    Paper not yet in RePEc: Add citation now
  15. Brislin, R.W. Translation and content analysis of oral and written material. 1980 En : . Allynand Bacon: Boston
    Paper not yet in RePEc: Add citation now
  16. Burke, R. How Stores Track Your Shopping Behavior. 2014 TEDxIndianapolis:
    Paper not yet in RePEc: Add citation now
  17. Burt, S. ; Carralero‐Encinas, J. The role of store image in retail internationalisation. 2000 Int. Market. Rev.. 17 433-453
    Paper not yet in RePEc: Add citation now
  18. Chitturi, R. ; Raghunathan, R. ; Mahajan, V. Delight by design: the role of hedonic versus utilitarian benefits. 2008 J. Market.. 72 48-63
    Paper not yet in RePEc: Add citation now
  19. Currie, G. ; Fournier, N. Valuing public transport customer experience infrastructure–A review of methods & application. 2020 Res. Transport. Econ.. 83 -

  20. Currie, G. ; Scott, R. ; Tivendale, K. Experience with Value-For-Money Urban Public Transport System Enhancements. 2013 :
    Paper not yet in RePEc: Add citation now
  21. Cyr, D. ; Head, M. ; Ivanov, A. Design aesthetics leading to m-loyalty in mobile commerce. 2006 Inf. Manag.. 43 950-963
    Paper not yet in RePEc: Add citation now
  22. De Gruyter, C. ; Currie, G. ; Truong, L.T. ; Naznin, F. A meta-analysis and synthesis of public transport customer amenity valuation research. 2019 Transport Rev.. 39 261-283

  23. De Keyser, A. ; Lemon, K.N. ; Klaus, P. ; Keiningham, T.L. A framework for understanding and managing the customer experience. 2015 Market. Sci. Inst. Work. Paper Series. 85 15-121
    Paper not yet in RePEc: Add citation now
  24. Dolbec, P.-Y. ; Chebat, J.-C. The impact of a flagship vs. a brand store on brand attitude, brand attachment and brand equity. 2013 J. Retailing. 89 460-466

  25. Douglas, The Fusion of Physical and Digital – How the Phygital World Influences the Retail Business. 2021 :
    Paper not yet in RePEc: Add citation now
  26. Due, B.L. ; Toft, T.L. Phygital Highlighting: achieving joint visual attention when physically co-editing a digital text. 2021 J. Pragmat.. 177 1-17
    Paper not yet in RePEc: Add citation now
  27. Fearnley, N. ; Aarhaug, J. ; Flügel, S. ; Eliasson, J. ; Madslien, A. Measuring the patronage impact of soft quality factors in urban public transport. 2015 En : Paper Presented at the ITEA Annual Conference and Summer School (Kuhmo Nectar), Oslo, Norway. :
    Paper not yet in RePEc: Add citation now
  28. Fiotre, A.M. ; Kimle, P.A. Understanding Aesthetics for the Merchandising and Design Professional. 1997 Fairchild: New York
    Paper not yet in RePEc: Add citation now
  29. Fitzsimons, G.J. Consumer response to stockouts. 2000 J. Consum. Res.. 27 249-266

  30. Fornell, C. ; Larcker, D.F. Evaluating structural equation models with unobservable variables and measurement error. 1981 J. Market. Res.. 18 39-50
    Paper not yet in RePEc: Add citation now
  31. Green, M.C. ; Brock, T.C. The role of transportation in the persuasiveness of public narratives. 2000 J. Pers. Soc. Psychol.. 79 701-721
    Paper not yet in RePEc: Add citation now
  32. Gregory, W.L. ; Cialdini, R.B. ; Carpenter, K.M. Self-relevant scenarios as mediators of likelihood estimates and compliance: does imagining make it so?. 1982 J. Pers. Soc. Psychol.. 43 89-99
    Paper not yet in RePEc: Add citation now
  33. Groth, M. Customers as good soldiers: examining citizenship behaviors in internet service deliveries. 2005 J. Manag.. 31 7-27
    Paper not yet in RePEc: Add citation now
  34. Guo, L. ; Gruen, T.W. ; Tang, C. Seeing relationships through the lens of psychological contracts: the structure of consumer service relationships. 2017 J. Acad. Market. Sci.. 45 357-376

  35. Hair, J.F. ; Black, W.C. ; Babin, B.J. ; Anderson, R.E. ; Tatham, R.L. . 2006 Pearson Prentice Hall: Upper Saddle River, NJ
    Paper not yet in RePEc: Add citation now
  36. Hair, J.F. ; Hult, G.T.M. ; Ringel, C.M. ; Sarstedt, M. A Primer on Partial Least Squares Squares Square Modeling (PLS-SEM). 2013 Sage: Los Angeles, USA

  37. Hair, J.F. ; Ringle, C.M. ; Sarstedt, M. PLS-SEM: indeed a silver bullet. 2011 J. Market. Theor. Pract.. 19 139-152
    Paper not yet in RePEc: Add citation now
  38. Hair, J.F. ; Risher, J.J. ; Sarstedt, M. ; Ringle, C.M. When to use and how to report the results of PLS-SEM. 2019 Eur. Bus. Rev.. 31 2-24
    Paper not yet in RePEc: Add citation now
  39. Harrigan, P. ; Evers, U. ; Miles, M.P. ; Daly, T. Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent. 2018 J. Bus. Res.. 88 388-396

  40. Hayes, A.F. Introduction to Mediation, Moderation, and Conditional Process Analysis. A Regression-Based Approach. 2013 Guilford: New York, NY
    Paper not yet in RePEc: Add citation now
  41. Higgins, E.T. ; Scholer, A.A. Engaging the consumer: the science and art of the value creation process. 2009 J. Consum. Psychol.. 19 100-114
    Paper not yet in RePEc: Add citation now
  42. Hirschman, E.C. ; Holbrook, M.B. Hedonic consumption: emerging concepts, methods and propositions. 1982 J. Market.. 46 92-101
    Paper not yet in RePEc: Add citation now
  43. Homburg, C. ; Jozić, D. ; Kuehnl, C. Customer experience management: toward implementing an evolving marketing concept. 2017 J. Acad. Market. Sci.. 45 377-401

  44. Hong, J.Y. The Effect of Brand Experience and Personality on Consumer-Brand Relationship, Attachment, and Loyalty: Focused on Domestic/Foreign Coffee Shop Brands. 2015 Kyonggi University:
    Paper not yet in RePEc: Add citation now
  45. Ji, J.L. ; Geiles, D. ; Saulsman, L.M. Mental imagery-based episodic simulation amplifies motivation and behavioural engagement in planned reward activities. 2021 Behav. Res. Ther.. 145 -
    Paper not yet in RePEc: Add citation now
  46. Jones, M.A. Entertaining shopping experiences: an exploratory investigation. 1999 J. Retailing Consum. Serv.. 6 129-139
    Paper not yet in RePEc: Add citation now
  47. Katz, E. ; Foulkes, D. On the use of the mass media as “escape”: clarification of a concept. 1962 Publ. Opin. Q.. 26 377-388
    Paper not yet in RePEc: Add citation now
  48. Keller, K.L. ; Parameswaran, M. ; Jacob, I. Strategic Brand Management: Building, Measuring, and Managing Brand Equity. 2011 Pearson Education India:
    Paper not yet in RePEc: Add citation now
  49. Khan, I. ; Hollebeek, L.D. ; Fatma, M. ; Islam, J.U. ; Riivits-Arkonsuo, I. Customer experience and commitment in retailing: does customer age matter?. 2020 J. Retailing Consum. Serv.. 57 -

  50. Kim, H. ; Chen, J.S. The memorable travel experience and its reminiscence functions. 2019 J. Trav. Res.. 58 637-649
    Paper not yet in RePEc: Add citation now
  51. Kim, J.-H. ; Kim, M. ; Yoo, J. ; Park, M. Consumer decision-making in a retail store: the role of mental imagery and gender difference. 2020 Int. J. Retail Distrib. Manag.. 49 421-445
    Paper not yet in RePEc: Add citation now
  52. Kim, M. ; Lennon, S.J. Consumer response to online apparel stockouts. 2011 Psychol. Market.. 28 115-144
    Paper not yet in RePEc: Add citation now
  53. Kim, S. ; Park, G. ; Lee, Y. ; Choi, S. Customer emotions and their triggers in luxury retail: understanding the effects of customer emotions before and after entering a luxury shop. 2016 J. Bus. Res.. 69 5809-5818

  54. Koehler, D.J. Explanation, imagination, and confidence in judgment. 1991 Psychol. Bull.. 110 499-
    Paper not yet in RePEc: Add citation now
  55. Konecnik, M. ; Gartner, W.C. Customer-based brand equity for a destination. 2007 Ann. Tourism Res.. 34 400-421
    Paper not yet in RePEc: Add citation now
  56. Kosslyn, S.M. ; Ganis, G. ; Thompson, W.L. Neural foundations of imagery. 2001 Nat. Rev. Neurosci.. 2 635-642
    Paper not yet in RePEc: Add citation now
  57. Ladhari, R. ; Gonthier, J. ; Lajante, M. Generation Y and online fashion shopping: orientations and profiles. 2019 J. Retailing Consum. Serv.. 48 113-121

  58. Laroche, M. ; Saad, G. ; Cleveland, M. ; Browne, E. Gender differences in information search strategies for a Christmas gift. 2000 J. Consum. Market.. 17 500-522
    Paper not yet in RePEc: Add citation now
  59. Lawry, C.A. Blurring luxury: the mediating role of self-gifting in consumer acceptance of phygital shopping experiences. 2021 Int. J. Advert.. 1-27
    Paper not yet in RePEc: Add citation now
  60. Lee, J.E. ; Shin, E. The effects of apparel names and visual complexity of apparel design on consumers' apparel product attitudes: a mental imagery perspective. 2020 J. Bus. Res.. 120 407-417

  61. Liu, S. ; Perry, P. ; Moore, C. ; Warnaby, G. The standardization-localization dilemma of brand communications for luxury fashion retailers' internationalization into China. 2016 J. Bus. Res.. 69 357-364

  62. Liu, W. ; Batra, R. ; Wang, H. Product touch and consumers' online and offline buying: the role of mental representation. 2017 J. Retailing. 93 369-381

  63. Loureiro, S.M.C. ; Roschk, H. ; Ali, F. ; Friedmann, E. Cognitive image, mental imagery, and responses (CI-MI-R): mediation and moderation effects. 2021 J. Trav. Res.. 1-18
    Paper not yet in RePEc: Add citation now
  64. MacInnis, D.J. ; Price, L.L. The role of imagery in information processing: review and extensions. 1987 J. Consum. Res.. 13 473-491

  65. Maier, E. ; Dost, F. Fluent contextual image backgrounds enhance mental imagery and evaluations of experience products. 2018 J. Retailing Consum. Serv.. 45 207-220

  66. Martin, B.A. The influence of gender on mood effects in advertising. 2003 Psychol. Market.. 20 249-273
    Paper not yet in RePEc: Add citation now
  67. Mele, C. ; Russo-Spena, T. The architecture of the phygital customer journey: a dynamic interplay between systems of insights and systems of engagement. 2021 Eur. J. Market.. 56 72-91
    Paper not yet in RePEc: Add citation now
  68. Moon, J.-W. ; Kim, Y.-G. Extending the TAM for a world-wide-web context. 2001 Inf. Manag.. 38 217-230
    Paper not yet in RePEc: Add citation now
  69. Moravcikova, D. ; Kliestikova, J. Brand building with using phygital marketing communication. 2017 J. Econ. Bus. Manag.. 5 148-153
    Paper not yet in RePEc: Add citation now
  70. Mou, X. ; Gao, L. ; Yang, W. The joint effects of need for status and mental imagery perspective on luxury hospitality consumption in China. 2019 J. Trav. Tourism Market.. 36 1050-1060
    Paper not yet in RePEc: Add citation now
  71. MSI Research Priorities 2016–2018. 2020 :
    Paper not yet in RePEc: Add citation now
  72. Neck, C.P. ; Manz, C.C. Thought self‐leadership: the influence of self‐talk and mental imagery on performance. 1992 J. Organ. Behav.. 13 681-699
    Paper not yet in RePEc: Add citation now
  73. Neuburger, L. ; Beck, J. ; Egger, R. The ‘Phygital’tourist experience: the use of augmented and virtual reality in destination marketing. 2018 Tour. Plann. Destination Market. 183-202
    Paper not yet in RePEc: Add citation now
  74. Nofal, E. ; Reffat, M. ; Vande Moere, A. Phygital heritage: an approach for heritage communication. 2017 En : Paper Presented at the Immersive Learning Research Network Conference. :
    Paper not yet in RePEc: Add citation now
  75. Orth, U.R. ; Malkewitz, K. Holistic package design and consumer brand impressions. 2008 J. Market.. 72 64-81
    Paper not yet in RePEc: Add citation now
  76. Park, E. ; Kim, Y. ; Seo, H. ; Do, J. Effects of Product Review on Online Product Attitude and Purchase Intention: Role of Directionality, Product Type, and Brand Image. 2007 Annual Proceedings of Korean Society for Consumer and Advertising Psychology: Seoul, Korea
    Paper not yet in RePEc: Add citation now
  77. Pekovic, S. ; Rolland, S. Recipes for achieving customer loyalty: a qualitative comparative analysis of the dimensions of customer experience. 2020 J. Retailing Consum. Serv.. 56 -

  78. Pervan, S.J. ; Bove, L.L. ; Johnson, L.W. Reciprocity as a key stabilizing norm of interpersonal marketing relationships: scale development and validation. 2009 Ind. Market. Manag.. 38 60-70
    Paper not yet in RePEc: Add citation now
  79. Podsakoff, P.M. ; Mackenzie, S.B. ; Lee, J.Y. ; Podsakoff, N.P. Common method biases in behavioral research: a critical review of the literature and recommended remedies. 2003 J. Appl. Psychol.. 88 879-903
    Paper not yet in RePEc: Add citation now
  80. Postrel, V. The Substance of Style. 2002 Harper Collins: New York
    Paper not yet in RePEc: Add citation now
  81. Prahalad, C.K. ; Ramaswamy, V. The new frontier of experience innovation. 2003 MIT Sloan Manag. Rev.. 44 12-
    Paper not yet in RePEc: Add citation now
  82. Purcărea, T. The Future of Retail Impacted by the Smart Phygital Era. 2018 :
    Paper not yet in RePEc: Add citation now
  83. Reinartz, W. ; Haenlein, M. ; Henseler, J. An empirical comparison of the efficacy of covariance-based and variance-based SEM. 2009 Int. J. Res. Market.. 26 332-344

  84. Retailer, Internet A Decade in Review: E-Commerce Sales vs Retail Sales 2007-2017. 2018 :
    Paper not yet in RePEc: Add citation now
  85. Richard, M.-O. ; Chebat, J.-C. ; Yang, Z. ; Putrevu, S. A proposed model of online consumer behavior: assessing the role of gender. 2010 J. Bus. Res.. 63 926-934

  86. Riedl, R. ; Hubert, M. ; Kenning, P. Are there neural gender differences in online trust? An fMRI study on the perceived trustworthiness of eBay offers. 2010 MIS Q.. 34 397-428
    Paper not yet in RePEc: Add citation now
  87. Robson, S. The Role of Soft Measures in Influencing Patronage Growth and Modal Split in the Bus Market in England. 2009 AECOM: Altrincham
    Paper not yet in RePEc: Add citation now
  88. Roy, S.K. ; Gruner, R.L. ; Guo, J. Exploring customer experience, commitment, and engagement behaviours. 2020 J. Strat. Market.. 1-24
    Paper not yet in RePEc: Add citation now
  89. Roy, S.K. ; Lassar, W.M. ; Butaney, G.T. The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites: a consumer perspective. 2014 Eur. J. Market.. 48 1828-1849
    Paper not yet in RePEc: Add citation now
  90. Schaffrath, K. ; Wentzel, D. ; Erkin, A. Purchasing for someone else in a b-to-b context: joint effects of choice overload and accountability. 2018 J. Bus. Bus. Market.. 25 11-29
    Paper not yet in RePEc: Add citation now
  91. Schlosser, A.E. Experiencing products in the virtual world: the role of goal and imagery in influencing attitudes versus purchase intentions. 2003 J. Consum. Res.. 30 184-198

  92. Schultz, L. Effects of Graphical Elements on Perceived Usefulness of a Library. 2005 :
    Paper not yet in RePEc: Add citation now
  93. Sheng, M.L. ; Teo, T.S. Product attributes and brand equity in the mobile domain: the mediating role of customer experience. 2012 Int. J. Inf. Manag.. 32 139-146

  94. Shi, S. ; Wang, Y. ; Chen, X. ; Zhang, Q. Conceptualization of omnichannel customer experience and its impact on shopping intention: a mixed-method approach. 2020 Int. J. Inf. Manag.. 50 325-336

  95. Sirgy, M.J. Ethics and public policy implications of research on consumer well-being. 2008 J. Publ. Pol. Market.. 27 207-212
    Paper not yet in RePEc: Add citation now
  96. Sramova, B. ; Pavelka, J. Gender differences and wellbeing values in adolescent online shopping. 2019 Int. J. Retail Distrib. Manag.. 47 623-642
    Paper not yet in RePEc: Add citation now
  97. Srivastava, M. ; Kaul, D. Exploring the link between customer experience–loyalty–consumer spend. 2016 J. Retailing Consum. Serv.. 31 277-286

  98. Sthapit, E. ; Coudounaris, D.N. ; Björk, P. Extending the memorable tourism experience construct: an investigation of memories of local food experiences. 2019 Scand. J. Hospit. Tourism. 19 333-353
    Paper not yet in RePEc: Add citation now
  99. Strahilevitz, M. ; Myers, J.G. Donations to charity as purchase incentives: how well they work may depend on what you are trying to sell. 1998 J. Consum. Res.. 24 434-446

  100. Terblanche, N.S. Revisiting the supermarket in-store customer shopping experience. 2018 J. Retailing Consum. Serv.. 40 48-59

  101. Thibaut, J.W. ; Kelley, H.H. The Social Psychology of Groups. 1959 John Wiley & Sons: New York
    Paper not yet in RePEc: Add citation now
  102. Tsichla, E. ; Hatzithomas, L. ; Boutsouki, C. Gender differences in the interpretation of web atmospherics: a selectivity hypothesis approach. 2016 J. Market. Commun.. 22 563-586
    Paper not yet in RePEc: Add citation now
  103. Van Aswegen, A. Women vs. Men-Gender Differences in Purchase Decision Making. 2015 :
    Paper not yet in RePEc: Add citation now
  104. Van Slyke, C. ; Comunale, C.L. ; Belanger, F. Gender differences in perceptions of web-based shopping. 2002 Commun. ACM. 45 82-86
    Paper not yet in RePEc: Add citation now
  105. Van Tichelen, B. The Role and Opportunities of Phygital in the Digital Omni-Channel Strategy. 2019 Université catholique de Louvain:
    Paper not yet in RePEc: Add citation now
  106. Veer, E. ; Dobele, A. Big boys don't cry [Offline]: the phygital disconnect between online and offline mental wellness engagement. 2021 J. Strat. Market.. 1-21
    Paper not yet in RePEc: Add citation now
  107. Venkatesh, V. ; Morris, M.G. ; Ackerman, P.L. A longitudinal field investigation of gender differences in individual technology adoption decision-making processes. 2000 Organ. Behav. Hum. Decis. Process.. 83 33-60

  108. Verhoef, P.C. ; Lemon, K.N. ; Parasuraman, A. ; Roggeveen, A. ; Tsiros, M. ; Schlesinger, L.A. Customer experience creation: determinants, dynamics and management strategies. 2009 J. Retailing. 85 31-41

  109. Vilela, A.M. ; Nelson, M.R. Testing the Selectivity Hypothesis in cause-related marketing among Generation Y:[When] Does gender matter for short-and long-term persuasion?. 2016 J. Market. Commun.. 22 18-35
    Paper not yet in RePEc: Add citation now
  110. Vorderer, P. ; Hartmann, T. ; Klimmt, C. Explaining the enjoyment of playing video games: the role of competition. 2003 En : Paper Presented at the Proceedings of the Second International Conference on Entertainment Computing. :
    Paper not yet in RePEc: Add citation now
  111. Vorderer, P. ; Klimmt, C. ; Ritterfeld, U. Enjoyment: at the heart of media entertainment. 2004 Commun. Theor.. 14 388-408
    Paper not yet in RePEc: Add citation now
  112. Wakefield, K.L. ; Blodgett, J. Retrospective: the importance of servicescapes in leisure service settings. 2016 J. Serv. Market.. 30 686-691
    Paper not yet in RePEc: Add citation now
  113. Wang, Q. ; Shukla, P. Linking sources of consumer confusion to decision satisfaction: the role of choice goals. 2013 Psychol. Market.. 30 295-304
    Paper not yet in RePEc: Add citation now
  114. Westbrook, R.A. ; Newman, J.W. An analysis of shopper dissatisfaction for major household appliances. 1978 J. Market. Res.. 15 456-466
    Paper not yet in RePEc: Add citation now
  115. Windowswear, MAC Cosmetics Targets Gen-Z Consumers with Phygital China Concept Store – PSFK. 2019 :
    Paper not yet in RePEc: Add citation now
  116. Wolf, M.J. The Entertainment Economy. The Mega-Media Forces that Are Re-shaping Our Lives. 1999 Pen-guin Putnam: New York
    Paper not yet in RePEc: Add citation now
  117. Wu, F. ; Samper, A. ; Morales, A.C. ; Fitzsimons, G.J. It's too pretty to use! when and how enhanced product aesthetics discourage usage and lower consumption enjoyment. 2017 J. Consum. Res.. 44 651-672

  118. Yoo, J. ; Kim, M. The effects of online product presentation on consumer responses: a mental imagery perspective. 2014 J. Bus. Res.. 67 2464-2472

  119. Yoon, S. ; Park, J.E. Tests of in-store experience and socially embedded measures as predictors of retail store loyalty. 2018 J. Retailing Consum. Serv.. 45 111-119

  120. Zurlo, F. ; Arquilla, V. ; Carella, G. ; Tamburello, M.C. Designing acculturated phygital experiences. 2018 En : Paper Presented at the Diffused Transition & Design Opportunities. :
    Paper not yet in RePEc: Add citation now

Cocites

Documents in RePEc which have cited the same bibliography

  1. Beyond technology: Multidimensional consumption values in phygital retailing; a mixed method approach. (2025). Somogyi, Simon ; Thomas-Francois, Kimberly ; Zolfaghari, Alireza ; Fesharaki, Maryamsadat Hashemi.
    In: Electronic Markets.
    RePEc:spr:elmark:v:35:y:2025:i:1:d:10.1007_s12525-025-00776-w.

    Full description at Econpapers || Download paper

  2. Experience intensification to purchase intentions of derivative works in service-intensive industries: An empirical study. (2024). Guan, Shuqi ; Tian, Feng ; Chao, Chih-Wei.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001334.

    Full description at Econpapers || Download paper

  3. Validating a Proposed Model on the Factors that Influence Consumers Unique Phygital and Memorable Shopping Experiences in Phygital Retail Outlets. (2024). Spais, George ; Karagioumlezis, Athanasios.
    In: Journal of Emerging Trends in Marketing and Management.
    RePEc:aes:jetimm:v:1:y:2024:i:2:p:51-72.

    Full description at Econpapers || Download paper

  4. Consumer–brand relationship in the phygital age: a study of luxury fashion. (2023). Bartoli, Chiara ; Bertuccioli, Francesca ; Mattiacci, Alberto ; Nosi, Costanza.
    In: Italian Journal of Marketing.
    RePEc:spr:ijmark:v:2023:y:2023:i:4:d:10.1007_s43039-023-00081-4.

    Full description at Econpapers || Download paper

  5. The phygital transformation: a systematic review and a research agenda. (2023). Spena, Tiziana Russo ; Marzullo, Marialuiza ; Bernardo, Irene ; Mele, Cristina.
    In: Italian Journal of Marketing.
    RePEc:spr:ijmark:v:2023:y:2023:i:3:d:10.1007_s43039-023-00070-7.

    Full description at Econpapers || Download paper

  6. Do Chatbots Establish “Humanness” in the Customer Purchase Journey? An Investigation Through Explanatory Sequential Design. (2023). Dwivedi, Yogesh ; Das, Ronnie ; Balakrishnan, Janarthanan ; Baabdullah, Abdullah.
    In: Post-Print.
    RePEc:hal:journl:hal-04533557.

    Full description at Econpapers || Download paper

  7. Antecedents and consequences of trust as a multidimensional construct. Cross-country analysis in the luxury retail sector. (2023). Chasco Yrigoyen, Coro ; Fernandez, Leslier Valenzuela ; Artigas, Enrique Marinao ; Prehn, Denise Laroze.
    In: Cuadernos de Gestión.
    RePEc:ehu:cuader:61306.

    Full description at Econpapers || Download paper

  8. Brand competitiveness and resilience to exogenous shock: Usage of smartphone apps during the COVID-19 pandemic. (2023). Katsumata, Sotaro ; Kannan, P K ; Nishimoto, Akihiro.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s096969892300200x.

    Full description at Econpapers || Download paper

  9. Exploring the hedonic factors affecting customer experiences in phygital retailing. (2023). Gao, Yongqiang ; Banik, Shanta.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002405.

    Full description at Econpapers || Download paper

  10. Consumer self-concept and digitalization: what does this mean for brands?. (2022). Bartoli, Chiara.
    In: Italian Journal of Marketing.
    RePEc:spr:ijmark:v:2022:y:2022:i:4:d:10.1007_s43039-022-00059-8.

    Full description at Econpapers || Download paper

  11. Evolution of luxury marketing landscape: a bibliometric analysis and future directions. (2022). Garg, Ruchi ; Rathi, Rubal ; Chhikara, Ritu ; Kataria, Aakanksha.
    In: Journal of Brand Management.
    RePEc:pal:jobman:v:29:y:2022:i:3:d:10.1057_s41262-022-00273-x.

    Full description at Econpapers || Download paper

  12. The Elusive Search for Talent: Skill Gaps in the Canadian Luxury Hotel Sector. (2022). Lo, Katherine ; Dimanche, Frederic.
    In: Tourism and Hospitality.
    RePEc:gam:jtourh:v:3:y:2022:i:1:p:3-46:d:723446.

    Full description at Econpapers || Download paper

  13. Exploring phygital omnichannel luxury retailing for immersive customer experience: The role of rapport and social engagement. (2022). Shukla, Yupal ; Arora, Vibha ; Pangarkar, Aniruddha.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922000947.

    Full description at Econpapers || Download paper

  14. The Significance of CSR During COVID-19 Pandemic in the Luxury Fashion Industry - A Front-Line Case Study. (2021). Pelikanova, Radka Macgregor ; Cvik, Eva Daniela.
    In: European Journal of Business Science and Technology.
    RePEc:men:journl:v:7:y:2021:i:1:p:109-126.

    Full description at Econpapers || Download paper

  15. CSR Actions, Brand Value, and Willingness to Pay a Premium Price for Luxury Brands: Does Long-Term Orientation Matter?. (2021). ben Dahmane, Norchene ; Diallo, Mbaye Fall ; Schill, Marie ; Gadekar, Mahesh.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:169:y:2021:i:2:d:10.1007_s10551-020-04486-5.

    Full description at Econpapers || Download paper

  16. Hybrid pedestrian and transit priority zoning policies in an urban street network: Evaluating network traffic flow impacts with analytical approximation. (2021). Fournier, Nicholas.
    In: Transportation Research Part A: Policy and Practice.
    RePEc:eee:transa:v:152:y:2021:i:c:p:254-274.

    Full description at Econpapers || Download paper

  17. Exploring the involvement-patronage link in the phygital retail experiences. (2021). Banik, Shanta.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003052.

    Full description at Econpapers || Download paper

  18. Intrinsic motivation of luxury consumers in an emerging market. (2021). Shahid, Shadma ; Paul, Justin.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000977.

    Full description at Econpapers || Download paper

  19. Analysis of the impact of social network sites and eWOM marketing, considering the reinforcing dimensions of the concept of luxury, on tendency toward luxury brand. (2020). Majlesirad, Zahra ; Haji, Abdol Hamid.
    In: Future Business Journal.
    RePEc:spr:futbus:v:6:y:2020:i:1:d:10.1186_s43093-020-00025-w.

    Full description at Econpapers || Download paper

  20. CSR Activities and Their Impact on Brand Value in Food Enterprises in Slovakia Based on Foreign Participation. (2020). Valaskova, Katarina ; Kadekova, Zdenka ; Savov, Radovan ; Koiiarova, Ingrida.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:12:p:4856-:d:371321.

    Full description at Econpapers || Download paper

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-09-30 16:09:48 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.