1. Recovering customer satisfaction after a chatbot service failure €“ The effect of gender. (2025). Witthohn, Lennart ; Rese, Alexandra.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000360.

   Full description at Econpapers || Download paper

2. Chatbots at the frontline: Unveiling antecedents of customers€™ willingness to accept chatbot intervention in service recovery. (2025). Chih, Wen-Hai ; Wang, Kai-Yu ; Banda, Hope Wilfred.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000335.

   Full description at Econpapers || Download paper

3. Consumers questions as nudges: Comparing the effect of linguistic cues on LLM chatbot and human responses. (2025). Wu, Qian ; Zheng, Han.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000293.

   Full description at Econpapers || Download paper

4. Service ads in the era of generative AI: Disclosures, trust, and intangibility. (2025). Zamudio, Caesar ; Michelsen, Meg ; Grigsby, Jamie L.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000104.

   Full description at Econpapers || Download paper

5. How do sales promotions, communication agents, and psychological contracts determine purchase hesitation? Evidence from live stream influencers€™ fan groups. (2025). Zhou, Zhimin ; Majeed, Salman ; Wang, Xueying ; Zhang, Liangbo.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924004892.

   Full description at Econpapers || Download paper

6. Retail consumers conundrum: An in-depth qualitative study navigating the motivations and aversion of chatbots. (2025). Attri, Rekha ; Habib, Muhammad Danish ; Yaqub, Muhammad Zafar ; Salam, Mohammad Asif.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004430.

   Full description at Econpapers || Download paper

7. How AI use in organizations contributes to employee competitive advantage: The moderating role of perceived organization support. (2024). Ma, Liang ; Yu, Peng ; Zhang, Xin ; Wang, Gaoshan ; Hao, Feifei.
   In: Technological Forecasting and Social Change.
   RePEc:eee:tefoso:v:209:y:2024:i:c:s0040162524005997.

   Full description at Econpapers || Download paper

8. Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth. (2024). An, Xin ; Xu, Shuo ; Shahzad, Muhammad Farrukh ; Javed, Iqra.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001632.

   Full description at Econpapers || Download paper

9. Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy. (2024). Stough, Rusty A ; Huang, Dongling ; Markovitch, Dmitri G.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001437.

   Full description at Econpapers || Download paper

10. Unlocking the potential of AI: Enhancing consumer engagement in the beauty and cosmetic product purchases. (2024). Khorana, Sangeeta ; Chakraborty, Debarun ; Polisetty, Aruna.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001383.

    Full description at Econpapers || Download paper

1. Alba, J.W. ; Hutchinson, J.W. Dimensions of consumer expertise. 1987 J. Consum. Res.. 13 411-454

2. Aleedy, M. ; Shaiba, H. ; Bezbradica, M. Generating and analyzing chatbot responses using natural language processing. 2019 Int. J. Adv. Comput. Sci. Appl.. 10 60-68
   Paper not yet in RePEc: Add citation now
   

3. Ameen, N. ; Tarhini, A. ; Reppel, A. ; Anand, A. Customer experiences in the age of artificial intelligence. 2021 Comput. Hum. Behav.. 114 -

4. Amin-Naseri, M. ; Gilbert, S. A system dynamics approach to building team trust models: exploring the challenges. 2014 En : Pedagogy that Makes A Difference: Exploring Domain-independent Principles across. Instructional Management Research within the ITS Community:
   Paper not yet in RePEc: Add citation now
   
5. Auh, S. The effects of soft and hard service attributes on loyalty: the mediating role of trust. 2005 J. Serv. Market.. 19 81-92
   Paper not yet in RePEc: Add citation now
   
6. Barber, B. The Logic and Limits of Trust. 1983 Rutgers University Press:
   Paper not yet in RePEc: Add citation now
   
7. Bartneck, C. ; Kulić, D. ; Croft, E. ; Zoghbi, S. Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots. 2009 International Journal of Social Robotics. 1 71-81
   Paper not yet in RePEc: Add citation now
   
8. Basso, K. ; Pizzutti, C. Trust recovery following a double deviation. 2016 J. Serv. Res.. 19 209-223
   Paper not yet in RePEc: Add citation now
   
9. Beaner, L. Two Thirds of Americans Feel Secure about Their Purchases when Dealing with a Live Person. 2022 SWNS:
   Paper not yet in RePEc: Add citation now
   
10. Benamati, J. ; Fuller, M.A. ; Serva, M.A. ; Baroudi, J. Clarifying the integration of trust and TAM in e-commerce environments: implications for systems design and management. 2009 IEEE Trans. Eng. Manag.. 57 380-393
    Paper not yet in RePEc: Add citation now
    
11. Biros, D.P. ; Fields, G. ; Gunsch, G. The effect of external safeguards on human-information system trust in an information warfare environment. 2003 En : Proceedings of the 36th Annual Hawaii International Conference on System Sciences. IEEE:
    Paper not yet in RePEc: Add citation now
    
12. Bowman, S.R. Eight Things to Know about Large Language Models. 2023 :
    Paper not yet in RePEc: Add citation now
    
13. Burke, R.R. Technology and the customer interface: what consumers want in the physical and virtual store. 2002 J. Acad. Market. Sci.. 30 411-432
    Paper not yet in RePEc: Add citation now
    

14. Chen, Q. ; Gong, Y. ; Lu, Y. ; Tang, J. Classifying and measuring the service quality of AI chatbot in frontline service. 2022 J. Bus. Res.. 145 552-568

15. Chen, S.C. ; Dhillon, G.S. Interpreting dimensions of consumer trust in e-commerce. 2003 Inf. Technol. Manag.. 4 303-318
    Paper not yet in RePEc: Add citation now
    

16. Chinchanachokchai, S. ; Thontirawong, P. ; Chinchanachokchai, P. A tale of two recommender systems: the moderating role of consumer expertise on artificial intelligence based product recommendations. 2021 J. Retailing Consum. Serv.. 61 -

17. Chu, P. ; Lee, G. ; Chao, Y. Service quality, customer satisfaction, customer trust, and loyalty in an e-banking context. 2012 SBP (Soc. Behav. Pers.). 40 1271-1284
    Paper not yet in RePEc: Add citation now
    

18. Chung, M. ; Ko, E. ; Joung, H. ; Kim, S.J. Chatbot e-service and customer satisfaction regarding luxury brands. 2020 J. Bus. Res.. 117 587-595

19. Ciechanowski, L. ; Przegalinska, A. ; Magnuski, M. ; Gloor, P. In the shades of the uncanny valley: an experimental study of human–chatbot interaction. 2019 Future Generat. Comput. Syst.. 92 539-548
    Paper not yet in RePEc: Add citation now
    
20. Clark, S. Do your customers trust your AI?. 2022 :
    Paper not yet in RePEc: Add citation now
    
21. Cronin, J.J. ; Taylor, S.A. SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality. 1994 J. Market.. 58 125-131
    Paper not yet in RePEc: Add citation now
    
22. Doney, P.M. ; Cannon, J.P. An examination of the nature of trust in buyer–seller relationships. 1997 J. Market.. 61 35-51
    Paper not yet in RePEc: Add citation now
    
23. Dwyer, F.R. ; Schurr, P.H. ; Oh, S. Developing buyer-seller relationships. 1987 J. Market.. 51 11-27
    Paper not yet in RePEc: Add citation now
    
24. Elliott, K.M. SERVPERF versus SERVQUAL: a marketing management dilemma when assessing service quality. 1994 J. Market. Manag.. 4 56-61
    Paper not yet in RePEc: Add citation now
    
25. Evans, A.M. ; Revelle, W. Survey and behavioral measurements of interpersonal trust. 2008 J. Res. Pers.. 42 1585-1593
    Paper not yet in RePEc: Add citation now
    

26. Ferris, G.R. ; Judge, T.A. ; Rowland, K.M. ; Fitzgibbons, D.E. Subordinate influence and the performance evaluation process: test of a model. 1994 Organ. Behav. Hum. Decis. Process.. 58 101-135

27. Freitag, M. ; Traunmüller, R. Spheres of trust: an empirical analysis of the foundations of particularised and generalised trust. 2009 Eur. J. Polit. Res.. 48 782-803
    Paper not yet in RePEc: Add citation now
    
28. Fukuyama, F. Dust: the Social Virtues and the Creation of Prosperity. 1995 :
    Paper not yet in RePEc: Add citation now
    
29. Gabrieli, G. ; Ng, S. ; Esposito, G. Hacking trust: the presence of faces on automated teller machines (ATMs) affects trustworthiness. 2021 Behav. Sci.. 11 91-
    Paper not yet in RePEc: Add citation now
    
30. Garbarino, E. ; Johnson, M.S. The different roles of satisfaction, trust, and commitment in customer relationships. 1999 J. Market.. 63 70-87
    Paper not yet in RePEc: Add citation now
    
31. Garg, P. How has Apple gained competitive edge over the years?. 2020 :
    Paper not yet in RePEc: Add citation now
    
32. Gartner, The Customer Service Chatbot Deployment Guide. 2023 Inc.:
    Paper not yet in RePEc: Add citation now
    
33. Gartner, Inc. Gartner Survey Finds that Most Consumers Have Underwhelming Digital Experience. 2018 :
    Paper not yet in RePEc: Add citation now
    

34. Gefen, D. E-commerce: the role of familiarity and trust. 2000 Omega. 28 725-737

35. Geyskens, I. ; Steenkamp, J.B.E. ; Kumar, N. Generalizations about trust in marketing channel relationships using meta-analysis. 1998 Int. J. Res. Market.. 15 223-248
    Paper not yet in RePEc: Add citation now
    
36. Glanville, J.L. ; Shi, Q. The Extension of particularized trust to generalized and out-group trust: the constraining role of collectivism. 2020 Soc. Forces. 98 1801-1828
    Paper not yet in RePEc: Add citation now
    
37. Glikson, E. ; Woolley, A.W. Human trust in artificial intelligence: review of empirical research. 2020 Acad. Manag. Ann.. 14 627-660
    Paper not yet in RePEc: Add citation now
    
38. Govier, T. Is it a jungle out there? Trust, distrust and the construction of social reality. 1994 Dialogue. 33 237-252
    Paper not yet in RePEc: Add citation now
    
39. Gregori, N. ; Daniele, R. ; Altinay, L. Affiliate marketing in tourism: determinants of consumer trust. 2014 J. Trav. Res.. 53 196-210
    Paper not yet in RePEc: Add citation now
    
40. Harborth, D. ; Pape, S. Investigating privacy concerns related to mobile augmented reality Apps–A vignette based online experiment. 2021 Comput. Hum. Behav.. 122 -
    Paper not yet in RePEc: Add citation now
    

41. Hasan, R. ; Shams, R. ; Rahman, M. Consumer trust and perceived risk for voice-controlled artificial intelligence: the case of Siri. 2021 J. Bus. Res.. 131 591-597

42. Hayes, A.F. PROCESS: A Versatile Computational Tool for Observed Variable Mediation, Moderation, and Conditional Process Modeling. 2018 :
    Paper not yet in RePEc: Add citation now
    
43. Hill, J. ; Ford, W.R. ; Farreras, I.G. Real conversations with artificial intelligence: a comparison between human–human online conversations and human–chatbot conversations. 2015 Comput. Hum. Behav.. 49 245-250
    Paper not yet in RePEc: Add citation now
    
44. Ho, G. ; Wheatley, D. ; Scialfa, C.T. Age differences in trust and reliance of a medication management system. 2005 Interact. Comput.. 17 690-710
    Paper not yet in RePEc: Add citation now
    
45. Hoff, K.A. ; Bashir, M. Trust in automation: integrating empirical evidence on factors that influence trust. 2015 Hum. Factors. 57 407-434
    Paper not yet in RePEc: Add citation now
    

46. Hsu, C.L. ; Lin, J.C.C. Understanding the user satisfaction and loyalty of customer service chatbots. 2023 J. Retailing Consum. Serv.. 71 -

47. Internova Travel Group The Future of Travel Is Human. 2021 :
    Paper not yet in RePEc: Add citation now
    

48. Jabeur, S.B. ; Ballouk, H. ; Arfi, W.B. ; Sahut, J.M. Artificial intelligence applications in fake review detection: bibliometric analysis and future avenues for research. 2023 J. Bus. Res.. 158 -

49. Jacoby, J. ; Chesnut, R.W. Brand Loyalty: Measurement and Management. 1978 John Wiley & Sons: New York, NY
    Paper not yet in RePEc: Add citation now
    
50. Jörling, M. ; Böhm, R. ; Paluch, S. Service robots: Drivers of perceived responsibility for service outcomes. 2019 J. Service Res.. 22 404-420
    Paper not yet in RePEc: Add citation now
    

51. Kennedy, M.S. ; Ferrell, L.K. ; LeClair, D.T. Consumers' trust of salesperson and manufacturer: an empirical study. 2001 J. Bus. Res.. 51 73-86

52. Kong, Y. ; Wang, Y. ; Hajli, S. ; Featherman, M. In sharing economy we trust: examining the effect of social and technical enablers on millennials' trust in sharing commerce. 2020 Comput. Hum. Behav.. 108 -
    Paper not yet in RePEc: Add citation now
    
53. Lee, J.D. ; See, K.A. Trust in automation: designing for appropriate reliance. 2004 Hum. Factors. 46 50-80
    Paper not yet in RePEc: Add citation now
    
54. Lewis, J.D. ; Weigert, A. Trust as a social reality. 1985 Soc. Forces. 63 967-985
    Paper not yet in RePEc: Add citation now
    

55. Li, S. ; Peluso, A.M. ; Duan, J. Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation. 2023 J. Retailing Consum. Serv.. 70 -

56. Lin, Y.T. ; Doong, H.S. ; Eisingerich, A.B. Avatar design of virtual salespeople: mitigation of recommendation conflicts. 2021 J. Serv. Res.. 24 141-159
    Paper not yet in RePEc: Add citation now
    
57. Madhavan, P. ; Phillips, R.R. Effects of computer self-efficacy and system reliability on user interaction with decision support systems. 2010 Comput. Hum. Behav.. 26 199-204
    Paper not yet in RePEc: Add citation now
    

58. Mariani, M.M. ; Hashemi, N. ; Wirtz, J. Artificial intelligence empowered conversational agents: a systematic literature review and research agenda. 2023 J. Bus. Res.. 161 -

59. Marsh, S. ; Dibben, M.R. The role of trust in information science and technology. 2003 Annu. Rev. Inform. Sci. Technol.. 37 465-498
    Paper not yet in RePEc: Add citation now
    
60. Mayer, R.C. ; Davis, J.H. ; Schoorman, F.D. An integrative model of organizational trust. 1995 Acad. Manag. Rev.. 20 709-734
    Paper not yet in RePEc: Add citation now
    
61. McKnight, D.H. ; Carter, M. ; Thatcher, J.B. ; Clay, P.F. Trust in a specific technology: an investigation of its components and measures. 2011 ACM Transactions on Management Information Systems (TMIS). 2 1-25
    Paper not yet in RePEc: Add citation now
    

62. McKnight, D.H. ; Choudhury, V. ; Kacmar, C. Developing and validating trust measures for e-commerce: an integrative typology. 2002 Inform. Syst. Res.. 13 334-359

63. McKnight, D.H. ; Cummings, L.L. ; Chervany, N.L. Initial trust formation in new organizational relationships. 1998 Acad. Manag. Rev.. 23 473-490
    Paper not yet in RePEc: Add citation now
    

64. McLean, G. ; Osei-Frimpong, K. ; Barhorst, J. Alexa, do voice assistants influence consumer brand engagement?–Examining the role of AI powered voice assistants in influencing consumer brand engagement. 2021 J. Bus. Res.. 124 312-328

65. Meuter, M.L. ; McCabe, D.B. ; Curran, J.M. Electronic word-of-mouth versus interpersonal word-of-mouth: are all forms of word-of-mouth equally influential?. 2013 Serv. Market. Q.. 34 240-256
    Paper not yet in RePEc: Add citation now
    
66. Morgan, R.M. ; Hunt, S.D. The commitment-trust theory of relationship marketing. 1994 J. Market.. 58 20-38
    Paper not yet in RePEc: Add citation now
    
67. Nass, C. ; Moon, Y. Machines and mindlessness: social responses to computers. 2000 J. Soc. Issues. 56 81-103
    Paper not yet in RePEc: Add citation now
    
68. Nisbett, R.E. ; Wilson, T.D. The halo effect: evidence for unconscious alteration of judgments. 1977 J. Pers. Soc. Psychol.. 35 250-256
    Paper not yet in RePEc: Add citation now
    
69. Parasuraman, A. ; Zeithaml, V.A. ; Berry, L.L. A conceptual model of service quality and its implications. 1985 J. Market.. 49 41-50
    Paper not yet in RePEc: Add citation now
    
70. Pavlou, P.A. Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. 2003 Int. J. Electron. Commer.. 7 101-134
    Paper not yet in RePEc: Add citation now
    
71. Pegasystems, What Consumers Really Think about AI: A Global Study. 2019 :
    Paper not yet in RePEc: Add citation now
    
72. Pegoraro, A. ; Kumari, K. ; Fereidooni, H. ; Sadeghi, A.R. To ChatGPT, or Not to ChatGPT: that Is the Question!. 2023 :
    Paper not yet in RePEc: Add citation now
    
73. Perez, E. ; Ringer, S. ; Lukošiūtė, K. ; Nguyen, K. ; Chen, E. ; Heiner, S. Discovering Language Model Behaviors with Model-Written Evaluations. 2022 :
    Paper not yet in RePEc: Add citation now
    

74. Pizzi, G. ; Scarpi, D. ; Pantano, E. Artificial intelligence and the new forms of interaction: who has the control when interacting with a chatbot?. 2021 J. Bus. Res.. 129 878-890

75. Prentice, C. Managing service encounters with emotional intelligence. 2019 J. Retailing Consum. Serv.. 51 344-351

76. Prentice, C. ; Wang, X. ; Loureiro, S.M.C. The influence of brand experience and service quality on customer engagement. 2019 J. Retailing Consum. Serv.. 50 50-59

77. Rau, P.L. ; Li, Y. ; Li, D. Effects of communication style and culture on ability to accept recommendations from robots. 2009 Comput. Hum. Behav.. 25 587-595
    Paper not yet in RePEc: Add citation now
    

78. Rese, A. ; Ganster, L. ; Baier, D. Chatbots in retailers' customer communication: how to measure their acceptance?. 2020 J. Retailing Consum. Serv.. 56 -

79. Rodrigues, L.L. ; Barkur, G. ; Varambally, K.V.M. ; Motlagh, F.G. Comparison of SERVQUAL and SERVPERF metrics: an empirical study. 2011 The TQM Journal. 23 629-643
    Paper not yet in RePEc: Add citation now
    
80. Roose, K. A Conversation with Bing's Chatbot Left Me Deeply Unsettled. 2023 New York Times:
    Paper not yet in RePEc: Add citation now
    

81. Sahoo, N. ; Krishnan, R. ; Duncan, G. ; Callan, J. Research note—the Halo effect in multicomponent ratings and its implications for recommender systems: the case of yahoo! Movies. 2012 Inf. Syst. Res.. 23 231-246

82. Sands, S. ; Ferraro, C. ; Campbell, C. ; Tsao, H.Y. Managing the human–chatbot divide: how service scripts influence service experience. 2021 J. Serv. Manag.. 32 246-264
    Paper not yet in RePEc: Add citation now
    
83. Serva, M.A. ; Benamati, J.S. ; Fuller, M.A. Trustworthiness in B2C e-commerce: an examination of alternative models. 2005 ACM SIGMIS - Data Base: the DATABASE for Advances in Information Systems. 36 89-108
    Paper not yet in RePEc: Add citation now
    

84. Sheehan, B. ; Jin, H.S. ; Gottlieb, U. Customer service chatbots: anthropomorphism and adoption. 2020 J. Bus. Res.. 115 14-24

85. Shumanov, M. ; Johnson, L. Making conversations with chatbots more personalized. 2021 Comput. Hum. Behav.. 117 -
    Paper not yet in RePEc: Add citation now
    
86. Söderlund, M. Measuring customer loyalty with multi‐item scales: a case for caution. 2006 Int. J. Serv. Ind. Manag.. 17 76-98
    Paper not yet in RePEc: Add citation now
    
87. Ullman, D. ; Malle, B.F. Human-robot trust: just a button press away. 2017 En : Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction - HRI ’17. :
    Paper not yet in RePEc: Add citation now
    
88. van Wezel, M. ; Croes, E.A. ; Antheunis, M.L. "I'm here for you": can social chatbots truly support their users? A literature review. 2021 En : International Workshop on Chatbot Research and Design. Springer: Cham
    Paper not yet in RePEc: Add citation now
    
89. Wang, X. ; Lin, X. ; Shao, B. How does artificial intelligence create business agility? Evidence from chatbots. 2022 Int. J. Inf. Manag.. 66 -
    Paper not yet in RePEc: Add citation now
    
90. Wiggers, K. IBM Intros a Slew of New AI Services, Including Generative Models. 2023 TechCrunch:
    Paper not yet in RePEc: Add citation now
    
91. Xu, K. ; Chen, X. ; Huang, L. Deep mind in social responses to technologies: a new approach to explaining the Computers are Social Actors phenomena. 2022 Comput. Hum. Behav.. 134 -
    Paper not yet in RePEc: Add citation now
    

92. Zaichkowsky, J.L. Measuring the involvement construct. 1985 J. Consum. Res.. 12 341-352

93. Zhang, J. The sound of silence: observational learning in the US kidney market. 2010 Market. Sci.. 29 315-335

1. Competing for attention on digital platforms: The case of news outlets. (2024). Kretschmer, Tobias ; Meyer, Tim ; Cennamo, Carmelo ; Kerkhof, Anna.
   In: Strategic Management Journal.
   RePEc:bla:stratm:v:45:y:2024:i:9:p:1731-1790.

   Full description at Econpapers || Download paper

2. Understand the differences in the brand equity construction process between local and foreign restaurants. (2022). Ruan, Wen-Qi ; Zhang, Shu-Ning.
   In: Service Business.
   RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-022-00486-9.

   Full description at Econpapers || Download paper

3. In pursuit of goodwill? The cross-level effects of social enterprise consumer behaviours. (2020). Yang, Ting-Ting ; Hung, Shiu-Wan ; Tsai, Juin-Ming.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:109:y:2020:i:c:p:350-361.

   Full description at Econpapers || Download paper

4. Price Promotions: Enablers or Obstacles for Brand-Led Innovation Adoption – A Double-Hurdle Approach. (2017). Kuntner, Tobias ; Teichert, Thorsten.
   In: EconStor Preprints.
   RePEc:zbw:esprep:157297.

   Full description at Econpapers || Download paper

5. An agent-based simulation of customer multi-channel choice behavior. (2015). Stummer, Christian ; Sonderegger-Wakolbinger, Lea .
   In: Central European Journal of Operations Research.
   RePEc:spr:cejnor:v:23:y:2015:i:2:p:459-477.

   Full description at Econpapers || Download paper

6. Can the new label make a difference? Comparing consumer attention towards the current versus proposed Nutrition Facts panel.. (2015). Grebitus, Carola ; Davis, George ; Xie, YI.
   In: 2015 AAEA & WAEA Joint Annual Meeting, July 26-28, San Francisco, California.
   RePEc:ags:aaea15:205683.

   Full description at Econpapers || Download paper

7. The Influence of Consumers’ Cognitive and Psychographic Traits on Perceived Deception: A Comparison Between Online and Offline Retailing Contexts. (2014). Roman, Sergio ; Riquelme, Isabel .
   In: Journal of Business Ethics.
   RePEc:kap:jbuset:v:119:y:2014:i:3:p:405-422.

   Full description at Econpapers || Download paper

8. The development of loyalty among novice and experienced customers of sport and fitness centres. (2014). Avourdiadou, Sevastia ; Theodorakis, Nicholas D..
   In: Sport Management Review.
   RePEc:eee:spomar:v:17:y:2014:i:4:p:419-431.

   Full description at Econpapers || Download paper

9. Emergency purchasing situations: Implications for consumer decision-making. (2014). Voyer, Benjamin G. ; Samson, Alain .
   In: Journal of Economic Psychology.
   RePEc:eee:joepsy:v:44:y:2014:i:c:p:21-33.

   Full description at Econpapers || Download paper

10. Intended brand associations: Do they really drive consumer response?. (2014). von Wallpach, Sylvia ; Koll, Oliver.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:7:p:1501-1507.

    Full description at Econpapers || Download paper

11. Advancing the aesthetic middle principle: Trade-offs in design attractiveness and strength. (2014). Orth, Ulrich R. ; Henderson, Pamela W. ; Malkewitz, Keven ; Giese, Joan L..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:6:p:1154-1161.

    Full description at Econpapers || Download paper

12. Relationship marketing management: Its importance in private label extension. (2014). Miquel-Romero, Maria Jose ; Caplliure-Giner, Eva Maria ; Adame-Sanchez, Consolacion.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:5:p:667-672.

    Full description at Econpapers || Download paper

13. The role of consumers network positions on information-seeking behavior of experts and novices: A power perspective. (2014). Lee, Seung Hwan.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:1:p:2853-2859.

    Full description at Econpapers || Download paper

14. Impact of personality traits and involvement on prior knowledge. (2014). Huang, Liyuan ; Xu, Honggang ; Gursoy, Dogan.
    In: Annals of Tourism Research.
    RePEc:eee:anture:v:48:y:2014:i:c:p:42-57.

    Full description at Econpapers || Download paper

15. Increasing choice satisfaction through goal-based labeling. (2012). Weijters, Bert ; Geuens, Maggie ; Geskens, Kristof ; Goedertier, Frank.
    In: Marketing Letters.
    RePEc:kap:mktlet:v:23:y:2012:i:1:p:119-136.

    Full description at Econpapers || Download paper

16. When should I trust my gut? Linking domain expertise to intuitive decision-making effectiveness. (2012). Pratt, Michael G. ; Rockmann, Kevin W. ; Dane, Erik.
    In: Organizational Behavior and Human Decision Processes.
    RePEc:eee:jobhdp:v:119:y:2012:i:2:p:187-194.

    Full description at Econpapers || Download paper

17. Toward a contingency view of new product creativity: Assessing the interactive effects of consumers. (2010). Rubera, Gaia ; Mazursky, David ; Ordanini, Andrea.
    In: Marketing Letters.
    RePEc:kap:mktlet:v:21:y:2010:i:2:p:191-206.

    Full description at Econpapers || Download paper

18. Dazed and confused by choice: How the temporal costs of choice freedom lead to undesirable outcomes. (2010). Botti, Simona ; Hsee, Christopher K..
    In: Organizational Behavior and Human Decision Processes.
    RePEc:eee:jobhdp:v:112:y:2010:i:2:p:161-171.

    Full description at Econpapers || Download paper

19. The role of country-of-origin, ethnocentrism and animosity in promoting consumer trust. The moderating role of familiarity. (2010). Sanmartin, Sonia ; Jimenez, Nadia Huitzilin .
    In: International Business Review.
    RePEc:eee:iburev:v:19:y:2010:i:1:p:34-45.

    Full description at Econpapers || Download paper

20. A SYSTEMATIC ANALYSIS OF PREFERENCE CHANGE IN CO-BRANDING. (2009). .
    In: Journal of Applied Economic Sciences.
    RePEc:ush:jaessh:v:4:y:2009:i:1(7)_spring2009:54.

    Full description at Econpapers || Download paper

21. Involvement and use of multiple search channels in the automobile purchase process. (2009). Dijst, Martin J. ; van Rijnsoever, Frank J..
    In: Innovation Studies Utrecht (ISU) working paper series.
    RePEc:uis:wpaper:0906.

    Full description at Econpapers || Download paper

22. Investor information search. (2009). Hira, Tahira K. ; Loibl, Cazilia.
    In: Journal of Economic Psychology.
    RePEc:eee:joepsy:v:30:y:2009:i:1:p:24-41.

    Full description at Econpapers || Download paper

23. Information direction, website reputation and eWOM effect: A moderating role of product type. (2009). Lee, Thae Min ; Park, Cheol.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:62:y:2009:i:1:p:61-67.

    Full description at Econpapers || Download paper

24. A systematic analysis of the preference change in co-branding. (2008). Decker, Reinhold ; Lee, Chia-Lin.
    In: MPRA Paper.
    RePEc:pra:mprapa:12249.

    Full description at Econpapers || Download paper

25. The interplay between cost accounting knowledge and presentation formats in cost-based decision-making. (2008). Cardinaels, Eddy.
    In: Accounting, Organizations and Society.
    RePEc:eee:aosoci:v:33:y:2008:i:6:p:582-602.

    Full description at Econpapers || Download paper

26. L’interférence concurrentielle dans la communication par prospectus : une étude exploratoire. (2008). Sabri, Ouidade ; Parguel, Beatrice ; Mimouni, Aida .
    In: Economics Papers from University Paris Dauphine.
    RePEc:dau:papers:123456789/2564.

    Full description at Econpapers || Download paper

27. Towards a Design Science of Ethical Decision Support. (2007). Mathieson, Kieran .
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:76:y:2007:i:3:p:269-292.

    Full description at Econpapers || Download paper

28. Celebrity endorsement in advertising: Are celebrity ads more effective than ads with unknown model or pure product ads?. (2007). Chandon, Jean-Louis ; Jaoued-Abassi, Leyla.
    In: Post-Print.
    RePEc:hal:journl:hal-01128179.

    Full description at Econpapers || Download paper

29. Reducing the demand uncertainties at the fuzzy-front-end of developing new online services. (2007). Ozer, Muammer.
    In: Research Policy.
    RePEc:eee:respol:v:36:y:2007:i:9:p:1372-1387.

    Full description at Econpapers || Download paper

30. The Effect of Expertise on the Relation between Implicit and Explicit Attitude Measures:An formation Availability/Accessibility Perspective. (2007). Czellar, Sandor ; Luna, David.
    In: HEC Research Papers Series.
    RePEc:ebg:heccah:0877.

    Full description at Econpapers || Download paper

31. Experience, Learning, and the Process of Expert Development. (2006). Russo, Joseph.
    In: International Advances in Economic Research.
    RePEc:kap:iaecre:v:12:y:2006:i:2:p:261-275:10.1007/s11294-006-9008-4.

    Full description at Econpapers || Download paper

32. Experience, Learning, and the Process of Expert Development. (2006). Russo, Joseph.
    In: International Advances in Economic Research.
    RePEc:kap:iaecre:v:12:y:2006:i:2:p:261-275.

    Full description at Econpapers || Download paper

33. Exploring the Nature of Loss Aversion. (2006). Gächter, Simon ; Johnson, Eric J. ; Herrmann, Andreas.
    In: IZA Discussion Papers.
    RePEc:iza:izadps:dp2015.

    Full description at Econpapers || Download paper

34. Exploring the Nature of Loss Aversion. (2006). Johnson, Eric ; Herrmann, Andreas.
    In: Discussion Papers.
    RePEc:cdx:dpaper:2006-02.

    Full description at Econpapers || Download paper

35. Recapturing store image in customer-based store equity: a construct conceptualization. (2005). Spiro, Rosann L. ; Hartman, Katherine B..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:58:y:2005:i:8:p:1112-1120.

    Full description at Econpapers || Download paper

36. A place for emotion in attitude models. (2005). Kleine, Susan Schultz ; Machleit, Karen A. ; Allen, Chris T. ; Notani, Arti Sahni.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:58:y:2005:i:4:p:494-499.

    Full description at Econpapers || Download paper

37. Cause-brand alliances: does the cause help the brand or does the brand help the cause?. (2005). Goldsmith, Ronald E. ; Lafferty, Barbara A..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:58:y:2005:i:4:p:423-429.

    Full description at Econpapers || Download paper

38. Consumer derived utilitarian value and channel utilization in a multi-channel retail context. (2005). Noble, Stephanie M. ; Weinberger, Marc G. ; Griffith, David A..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:58:y:2005:i:12:p:1643-1651.

    Full description at Econpapers || Download paper

39. Interest rate pass-through in an enlarged Europe: the role of banking market structure for monetary policy transmission in transition countries. (2004). Sander, Harald ; dellaert, benedict ; Stremersch, Stefan ; Dellaert, Benedict G. C., .
    In: Research Memorandum.
    RePEc:unm:umamet:2004044.

    Full description at Econpapers || Download paper

40. Building consumer/arts institution relationships: An exploratory study in contemporary art museums. (2004). Aurier, Philippe ; Passebois, Juliette.
    In: International Review on Public and Nonprofit Marketing.
    RePEc:spr:irpnmk:v:1:y:2004:i:2:p:75-88.

    Full description at Econpapers || Download paper

41. Unit price usage knowledge: Conceptualization and empirical assessment. (2003). Manning, Kenneth C. ; Sprott, David E. ; Miyazaki, Anthony D..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:56:y:2003:i:5:p:367-377.

    Full description at Econpapers || Download paper

42. Engineering Hedonic Attributes to Generate Perceptions of Luxury:Consumer Perception of an Everyday Sound. (2003). Gilles, Laurent ; Thierry, LAGEAT ; Sandor, CZELLAR.
    In: HEC Research Papers Series.
    RePEc:ebg:heccah:0779.

    Full description at Econpapers || Download paper

43. Positioning options for achieving brand association: a psychological categorization framework. (2002). Moon, Junyean ; Punj, Girish.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:55:y:2002:i:4:p:275-283.

    Full description at Econpapers || Download paper

44. The Impact of Cognitive Expenditure on the Ethical Decision-Making Process: The Cognitive Elaboration Model. (2001). GEIGER, SCOTT W. ; Douglas, Scott C. ; Martinko, Mark J. ; Street, Marc D..
    In: Organizational Behavior and Human Decision Processes.
    RePEc:eee:jobhdp:v:86:y:2001:i:2:p:256-277.

    Full description at Econpapers || Download paper

45. Diagnosing the search cost effect: Waiting time and the moderating impact of prior category knowledge. (1999). Dholakia, Ruby Roy ; Venkatraman, Meera P. ; Smith, Gerald E..
    In: Journal of Economic Psychology.
    RePEc:eee:joepsy:v:20:y:1999:i:3:p:285-314.

    Full description at Econpapers || Download paper

46. The effect of new package design on product attention, categorization and evaluation. (1997). Schoormans, Jan P. L., ; Robben, Henry S. J., .
    In: Journal of Economic Psychology.
    RePEc:eee:joepsy:v:18:y:1997:i:2-3:p:271-287.

    Full description at Econpapers || Download paper

47. Contextual Influences on Judgment Based on Limited Information,. (1997). Posavac, Steven S. ; Kardes, Frank R. ; Sanbonmatsu, David M. ; Houghton, David C..
    In: Organizational Behavior and Human Decision Processes.
    RePEc:eee:jobhdp:v:69:y:1997:i:3:p:251-264.

    Full description at Econpapers || Download paper

48. The audit review process: A characterization from the persuasion perspective. (1997). Trotman, K. T. ; Rich, J. S. ; Solomon, I..
    In: Accounting, Organizations and Society.
    RePEc:eee:aosoci:v:22:y:1997:i:5:p:481-505.

    Full description at Econpapers || Download paper

49. UN ANÁLISIS EMPÍRICO de los EFECTOS RECÍPRICOS de las EXTENSIONES DE MARCA. (1997). Jose Antonio Varela Gonzalez, ; Elisabete de Magalh, .
    In: Working Papers de Gestão (Management Working Papers).
    RePEc:cap:mpaper:021997.

    Full description at Econpapers || Download paper

50. A stochastic multidimensional unfolding approach for representing phased decision outcomes. (1996). Desarbo, Wayne ; Sinha, Indrajit ; Carpenter, Gregory ; Lehmann, Donald.
    In: Psychometrika.
    RePEc:spr:psycho:v:61:y:1996:i:3:p:485-508.

    Full description at Econpapers || Download paper

Report date: 2025-09-26 00:36:46 || Missing content? Let us know