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1. Refining waste and elevating customer service: assessing the efficacy of reverse logistics strategies for product returns management. (2025). Jiang, Bing ; Li, Xiaoyao ; Bai, Yang ; Meng, Xueying.
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   RePEc:spr:jcomop:v:49:y:2025:i:5:d:10.1007_s10878-025-01320-4.

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2. Unpacking when and how business analytics affect firm performance and customer satisfaction: A longitudinal examination. (2025). Alfadhel, Mutasim.
   In: Journal of Retailing and Consumer Services.
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3. When the recipe is more important than the ingredients, understanding factors affecting customer loyalty in unmanned convenience store using fsQCA. (2025). Alshehri, Abdullah.
   In: Journal of Retailing and Consumer Services.
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4. A sustainable step forward: Exploring factors influencing the purchase intentions towards remanufactured products using fsQCA. (2025). Almansoori, Salma ; Agag, Gomaa ; Sharkasi, Nora ; de Maeyer, Peter ; Lababdi, Houyem Chaib.
   In: Journal of Retailing and Consumer Services.
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5. Impact of a corporate social responsibility message on consumers sustainable behaviours and purchase intentions. (2024). Louis, Didier ; Lombart, Cindy.
   In: Corporate Social Responsibility and Environmental Management.
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6. The strategic effect of corporate reputation on customer citizenship behavior: an empirical verification. (2024). Anees, U ; Arrigo, E ; Nicola, M.
   In: Review of Managerial Science.
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7. The relationship between dimensions of corporate social responsibility and consumer’s buying intentions in a cross-cultural context. (2024). Nigar, Fareeha ; Asdullah, Muhammad Ashar ; Fan, Jun ; Watto, Waqas Ahmad.
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8. Engaging in customer citizenship behaviours to predict customer lifetime value. (2024). Moliner-Tena, Miguel-Angel ; Segarra-Moliner, Jose-Ramon.
   In: Journal of Marketing Analytics.
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9. Impact of a corporate social responsibility message on consumers’ sustainable behaviours and purchase intentions. (2024). Louis, D ; Lombart, C.
   In: Post-Print.
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10. Text mining analysis of retail and consumer service leaders sustainability narratives: Are they actually true?. (2024). Bala, Pradip Kumar ; Mukherjee, Arindam ; Raghavendra, Ananya Hadadi.
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11. Eco-engagement: Tracing CSR communications ripple effect on consumer hospitality loyalty. (2024). Comite, Ubaldo ; Brugni, Talles Vianna ; Lvarez-Otero, Susana ; Cao, Peng ; Sial, Muhammad Safdar.
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12. Understanding factors affecting social commerce purchase behavior: A longitudinal perspective. (2024). Laradi, Sofiane ; Alrawad, Mahmaod ; Agag, Gomaa ; Lutfi, Abdalwali.
    In: Journal of Retailing and Consumer Services.
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13. Exploring the link between entrepreneurial passion and SMEs retailers€™ performance: The role of exploration and exploitation under different cultural contexts. (2024). Fu, Ruibing ; Eid, Riyad ; Zhang, Jian ; Agag, Gomaa ; Chen, Chunxiao.
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14. Understanding the relationship between marketing analytics, customer agility, and customer satisfaction: A longitudinal perspective.. (2024). Labben, Thouraya Gherissi ; Abdo, Said Shabban ; Eid, Riyad ; Lababdi, Houyem Chaib ; Agag, Gomaa ; Almoraish, Ahmed ; Shehawy, Yasser Moustafa.
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15. Metaverse is not my cup of tea! An investigation into how personality traits shape metaverse usage intentions. (2024). Nayal, Preeti ; Shankar, Amit ; Kumar, Aman.
    In: Journal of Retailing and Consumer Services.
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16. The way to generate customer citizenship behavior with customer experience. (2024). Park, Jungkun ; Phuoc, Hoang Tran ; Kim, Dongyoup.
    In: Journal of Retailing and Consumer Services.
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17. Why do consumers consume masstige products? A cross-cultural investigation through the lens of self-determination theory. (2024). Shahid, Shadma ; Sadiq, Mohd ; Adil, Mohd ; Dash, Ganesh.
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18. Going beyond the role: How employees perception of corporate social responsibility fuels proactive customer service performance. (2024). He, Yuqin ; Yang, Wen ; Geng, Shuang ; Huang, Miaojia.
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19. Competitive advantage: A longitudinal analysis of the roles of data-driven innovation capabilities, marketing agility, and market turbulence. (2024). Alghamdi, Omar A ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
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20. Understanding the link between net promoter score and e-WOM behaviour on social media: The role of national culture. (2024). Abdelmoety, Ziad Hassan ; Eid, Riyad ; Daher, Maya Mostafa ; Agag, Gomaa ; Durrani, Baseer Ali.
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21. Exploring the impact of functional, symbolic, and experiential image on approach behaviors among state-park tourists from India, Korea, and the USA. (2023). Singh, Nripendra ; Yu, Jongsik ; Han, Heesup ; Ariza-Montes, Antonio.
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22. Impact of CSR on Customer Citizenship Behavior: Mediating the Role of Customer Engagement. (2023). Fatma, Mobin ; Khan, Imran.
    In: Sustainability.
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23. Understanding the factors affecting consumers€™ behaviour when purchasing refurbished products: A chaordic perspective. (2023). Abdelmoety, Ziad H ; Aliedan, Meqbel ; Alyahya, Mansour ; Agag, Gomaa.
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24. Predicting sports fans€™ engagement with culturally aligned social media content: A language expectancy perspective. (2023). Prakash, Deep ; Majumdar, Adrija.
    In: Journal of Retailing and Consumer Services.
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25. Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation. (2023). Kim, Yeonshin ; Hur, Won-Moo ; Lee, Luri.
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26. Understanding the link between customer feedback metrics and firm performance. (2023). El-Halaby, Sherif ; Alharthi, Majed ; Alamoudi, Hawazen ; Agag, Gomaa ; Durrani, Baseer Ali ; Hassanein, Ahmed ; Abdelmoety, Ziad H ; Shehawy, Yasser Moustafa.
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27. A cross-cultural investigation of the relationship between eco-innovation and customers boycott behaviour. (2023). Abdelmoety, Ziad H ; Aliedan, Meqbel ; Alyahya, Mansour ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
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28. Trust me, Im an influencer! - Causal recipes for customer trust in artificial intelligence influencers in the retail industry. (2023). Alboqami, Hassan.
    In: Journal of Retailing and Consumer Services.
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29. A sustainable step forward: Understanding factors affecting customers€™ behaviour to purchase remanufactured products. (2023). Abdelmoety, Ziad Hassan ; Aliedan, Meqbel ; Daher, Maya Mostafa ; Alyahya, Mansour ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
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30. Navigating through difficult times with ethical marketing: Assessing consumers willingness-to-pay in the sharing economy. (2023). Nadeem, Waqar ; Alimamy, Saifeddin ; Ashraf, Abdul Rehman.
    In: Journal of Retailing and Consumer Services.
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31. Validating Antecedent Factors Affecting Ethical Purchase Behavior: Comparing the Effect of Customer Citizenship versus Corporate Citizenship. (2022). Jung, Wonsik ; Yoon, Sungjoon ; Chen, Huiya.
    In: Sustainability.
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32. Ethical Responsibility of a Company in the Context of Digital Transformation of Work: Conceptual Model. (2022). Lobanova, Liudmila ; Roa, Angelina.
    In: Sustainability.
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33. The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-19. (2022). Alzaidi, Maram Saeed ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
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34. Impacts of COVID-19 on the post-pandemic behaviour: The role of mortality threats and religiosity. (2022). Abdelmoety, Ziad Hassan ; Shehawy, Yasser Moustafa ; Aboul-Dahab, Sameh ; Alharthi, Majed D ; Alamoudi, Hawazen O ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
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35. Cross-national differences in travelers€™ continuance of knowledge sharing in online travel communities. (2022). Shehawy, Yasser Moustafa ; Eid, Riyad ; Selim, Hassan ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921004525.

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36. Cross-national differences in big data analytics adoption in the retail industry. (2022). Eid, Riyad ; El-Aziz, Mayada Abd ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003933.

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