create a website

Text mining analysis of retail and consumer service leaders sustainability narratives: Are they actually true?. (2024). Bala, Pradip Kumar ; Mukherjee, Arindam ; Raghavendra, Ananya Hadadi.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924002170.

Full description at Econpapers || Download paper

Cited: 5

Citations received by this document

Cites: 114

References cited by this document

Cocites: 36

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

  1. Platforms empower: Mining online reviews for supporting consumers decisions. (2025). Wu, Peng ; Sun, Shiyong ; Zhou, Ligang ; Yao, Yao ; Deveci, Muhammet.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924005101.

    Full description at Econpapers || Download paper

  2. From online reviews to smartwatch recommendation: An integrated aspect-based sentiment analysis framework. (2025). Ray, Rajeev Kumar ; Singh, Amit.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003552.

    Full description at Econpapers || Download paper

  3. Methods for measuring career readiness of high school students: based on multidimensional item response theory and text mining. (2024). Zhang, Mingzhu ; Yin, Kexin ; Ma, Junchi ; Geng, Fei ; Zheng, Fangxiao ; Wu, Xiaojie ; Wang, Peng.
    In: Palgrave Communications.
    RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-03436-0.

    Full description at Econpapers || Download paper

  4. Online, offline, and buy-online-pick-up-in-store retail strategy under a dual-channel advertisement driven demand. (2024). Seo, Yongwon ; Sarkar, Mitali ; Cyrille, Kunomboua Anicet.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002753.

    Full description at Econpapers || Download paper

  5. A text mining approach to explore factors influencing consumer intention to use metaverse platform services: Insights from online customer reviews. (2024). Kumari, Vandana ; Chakraborty, Shibashish ; Bala, Pradip Kumar.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002637.

    Full description at Econpapers || Download paper

References

References cited by this document

  1. Aabo, T. ; Giorici, I.C. Do female CEOs matter for ESG scores?. 2022 Global Finance J.. 100722 -
    Paper not yet in RePEc: Add citation now
  2. Abdelmoety, Z.H. ; Aboul-Dahab, S. ; Agag, G. A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: the role of ethical standard and value relevance. 2022 J. Retailing Consum. Serv.. 64 -

  3. Abrahamson, E. ; Amir, E. The information content of the PRESIDENT’S letter to shareholders. 1996 J. Bus. Finance Account.. 23 1157-1182
    Paper not yet in RePEc: Add citation now
  4. Ahn, Y. A socio-cognitive model of sustainability performance: linking CEO career experience, social ties, and attention breadth. 2020 J. Business Ethics 2020. 175 303-321
    Paper not yet in RePEc: Add citation now
  5. Akerlof, G.A. The market for “lemons”: quality uncertainty and the market mechanism. 1970 Q. J. Econ.. 84 488-500
    Paper not yet in RePEc: Add citation now
  6. Akstinaite, V. ; Robinson, G. ; Sadler-Smith, E. Linguistic markers of CEO hubris. 2020 J. Bus. Ethics. 167 687-705

  7. Amernic, J.H. ; Craig, R.J. Guidelines for CEO-speak: editing the language of corporate leadership. 2007 Strat. Leader.. 35 25-31
    Paper not yet in RePEc: Add citation now
  8. Amernic, J.H. ; Joel, H. ; Craig, Russell . 2010 :
    Paper not yet in RePEc: Add citation now
  9. Bansal, P. ; Kistruck, G. Seeing is (not) believing: managing the impressions of the firm's commitment to the natural environment. 2006 J. Bus. Ethics. 67 165-180

  10. Barkemeyer, R. ; Comyns, B. ; Figge, F. ; Napolitano, G. CEO statements in sustainability reports: Substantive information or background noise?. 2014 Account. Forum. 38 241-257

  11. Bartlett, S.A. ; Chandler, R.A. The corporate report and the private shareholder: lee and tweedie twenty years on. 1997 Br. Account. Rev.. 29 245-261
    Paper not yet in RePEc: Add citation now
  12. Benitez, J. ; Ruiz, L. ; Castillo, A. ; Llorens, J. How corporate social responsibility activities influence employer reputation: the role of social media capability. 2020 Decis. Support Syst.. 129 -

  13. Binninger, A.S. ; Robert, I. La perception de la RSE par les clients: quels enjeux pour la «stakeholder marketing theory»?. 2011 Revue Manag. Et Avenir. 14-40
    Paper not yet in RePEc: Add citation now
  14. Biswas, B. ; Sengupta, P. ; Kumar, A. ; Delen, D. ; Gupta, S. A critical assessment of consumer reviews: a hybrid NLP-based methodology. 2022 Decis. Support Syst.. 159 -
    Paper not yet in RePEc: Add citation now
  15. Bohl, M.T. ; Kanelis, D. ; Siklos, P.L. Central bank mandates: how differences can influence the content and tone of central bank communication. 2023 J. Int. Money Finance. 130 -

  16. Bose, S. ; Ali, M.J. ; Hossain, S. ; Shamsuddin, A. Does CEO–audit committee/board interlocking matter for corporate social responsibility?. 2022 J. Bus. Ethics. 179 819-847
    Paper not yet in RePEc: Add citation now
  17. Bruna, M.G. ; Nicolò, D. Corporate reputation and social sustainability in the early stages of start-ups: a theoretical model to match stakeholders' expectations through corporate social commitment. 2020 Finance Res. Lett.. 35 -

  18. Budescu, D.V. Dominance analysis: a new approach to the problem of relative importance of predictors in multiple regression. 1993 Psychol. Bull.. 114 542-551
    Paper not yet in RePEc: Add citation now
  19. Cartwright, J. ; McCormick, H. ; Warnaby, G. Consumers' emotional responses to the Christmas TV advertising of four retail brands. 2016 J. Retailing Consum. Serv.. 29 82-91
    Paper not yet in RePEc: Add citation now
  20. Cavanaugh, L.A. ; MacInnis, D.J. ; Weiss, A.M. Perceptual dimensions differentiate emotions. 2016 Cognit. Emot.. 30 1430-1445
    Paper not yet in RePEc: Add citation now
  21. Certo, S.T. Influencing initial public offering investors with prestige: signaling with board structures. 2003 Acad. Manag. Rev.. 28 432-446
    Paper not yet in RePEc: Add citation now
  22. Chatterjee, S. Drivers of helpfulness of online hotel reviews: a sentiment and emotion mining approach. 2020 Int. J. Hospit. Manag.. 85 -
    Paper not yet in RePEc: Add citation now
  23. Chatterjee, S. Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents. 2019 Decis. Support Syst.. 119 14-22
    Paper not yet in RePEc: Add citation now
  24. Cheshin, A. ; Rafaeli, A. ; Bos, N. Anger and happiness in virtual teams: emotional influences of text and behavior on others' affect in the absence of non-verbal cues. 2011 Organ. Behav. Hum. Decis. Process.. 116 2-16

  25. Cho, M. ; Krishnan, G.V. ; Cho, H. Can we trust the trust words in 10-ks?. 2023 J. Bus. Ethics. -
    Paper not yet in RePEc: Add citation now
  26. Conaway, R.N. ; Wardrope, W.J. Do their words really matter? Thematic analysis of U.S. and Latin American CEO letters. 2010 . 47 141-168
    Paper not yet in RePEc: Add citation now
  27. Connelly, B.L. ; Certo, S.T. ; Ireland, R.D. ; Reutzel, C.R. Signaling theory: a review and assessment. 2011 J. Manag.. 37 39-67
    Paper not yet in RePEc: Add citation now
  28. Costa, G.A. ; Oliveira, L.C. ; Rodrigues, L.L. ; Craig, R. Factors associated with the publication of a CEO letter. 2013 Corporate Communic.. 18 432-450
    Paper not yet in RePEc: Add citation now
  29. Craig, R. ; Amernic, J. Are there language markers of hubris in CEO letters to shareholders?. 2018 J. Bus. Ethics. 149 973-986

  30. Craig, R.J. ; Brennan, N.M. An exploration of the relationship between language choice in CEO letters to shareholders and corporate reputation. 2012 Account. Forum. 36 166-177

  31. Dang, V.T. ; Nguyen, N. ; Pervan, S. Retailer corporate social responsibility and consumer citizenship behavior: the mediating roles of perceived consumer effectiveness and consumer trust. 2020 J. Retailing Consum. Serv.. 55 -

  32. Dirin, A. ; Nieminen, M. ; Laine, T.H. ; Nieminen, L. ; Ghalabani, L. Emotional contagion in collaborative virtual reality learning experiences: an eSports approach. 2023 Educ. Inf. Technol.. 1-47
    Paper not yet in RePEc: Add citation now
  33. Dmuchowski, P. ; Dmuchowski, W. ; Baczewska-Dąbrowska, A.H. ; Gworek, B. Environmental, social, and governance (ESG) model; impacts and sustainable investment – global trends and Poland's perspective. 2023 J. Environ. Manag.. 329 -
    Paper not yet in RePEc: Add citation now
  34. Dolega, L. ; Rowe, F. ; Branagan, E. Going digital? The impact of social media marketing on retail website traffic, orders and sales. 2021 J. Retailing Consum. Serv.. 60 -

  35. Dovì, V.G. ; Friedler, F. ; Huisingh, D. ; Klemeš, J.J. Cleaner energy for sustainable future. 2009 J. Clean. Prod.. 17 889-895
    Paper not yet in RePEc: Add citation now
  36. Du, S. ; Yu, K. Do corporate social responsibility reports convey value relevant information? Evidence from report readability and tone. 2021 J. Bus. Ethics. 172 253-274

  37. El-Jardali, F. ; Dimassi, H. ; Jamal, D. ; Jaafar, M. ; Hemadeh, N. Predictors and outcomes of patient safety culture in hospitals. 2011 BMC Health Serv. Res.. 11 1-12
    Paper not yet in RePEc: Add citation now
  38. Ergen Keleş, F.H. ; Keleş, E. Resilience in service firms: the impact of social capital on firm performance during turmoil. 2023 Market. Intell. Plann.. 41 970-991
    Paper not yet in RePEc: Add citation now
  39. Eusebius, S. ; Parackal, M. ; Gnoth, J. Text mining the expression of “brand love” in user-generated social media content. 2016 En : Presentation in Marketing in a Post-Disciplinary Era ANZMAC 2016, Christchurch, New Zealand. :
    Paper not yet in RePEc: Add citation now
  40. Fleck, N. ; Michel, G. ; Zeitoun, V. Brand personification through the use of spokespeople: an exploratory study of ordinary employees, CEOs, and celebrities featured in advertising. 2014 Psychol. Market.. 31 84-92

  41. Fotiadis, S. ; Evangelinos, K.I. ; Konstantakopoulou, F. ; Nikolaou, I.E. Assessing CSR reports of top UK construction companies: the case of occupational health and safety disclosures. 2023 Sustainability. 15 6952-

  42. Gabryś-Barker, D. ; Gabry-Barker, D. ; Ward, W.A. Emotions and leadership: the role of emotional intelligence. 2000 Hum. Relat.. 53 1027-1055
    Paper not yet in RePEc: Add citation now
  43. Gan, J. ; Qi, Y. Selection of the optimal number of topics for LDA topic model—taking patent policy analysis as an example. 2021 Entropy. 23 -
    Paper not yet in RePEc: Add citation now
  44. Ginder, W. ; Byun, S.E. To trust or not to trust? The interplay between labor-related CSR claim type and prior CSR reputation of apparel retailers. 2022 J. Retailing Consum. Serv.. 65 -

  45. Goldenberg, A. ; Gross, J.J. Digital emotion contagion. 2020 Trends Cognit. Sci.. 24 316-328
    Paper not yet in RePEc: Add citation now
  46. Grover, P. ; Kar, A.K. User engagement for mobile payment service providers – introducing the social media engagement model. 2020 J. Retailing Consum. Serv.. 53 -
    Paper not yet in RePEc: Add citation now
  47. Grover, P. ; Kar, A.K. ; Ilavarasan, P.V. Impact of corporate social responsibility on reputation—insights from tweets on sustainable development goals by CEOs. 2019 Int. J. Inf. Manag.. 48 39-52
    Paper not yet in RePEc: Add citation now
  48. Gupta, S. ; Pirsch, J. The influence of a retailer's corporate social responsibility program on re-conceptualizing store image. 2008 J. Retailing Consum. Serv.. 15 516-526

  49. Hair, J.F. ; Black, W.C. ; Babin, B.J. ; Anderson, R.E. . 2010 :
    Paper not yet in RePEc: Add citation now
  50. Han, W. ; Park, E. ; Tao, C.W. ; Chae, B. ; Li, X. ; Kwon, J. Exploring user-generated content related to dining experiences of consumers with food allergies. 2020 Int. J. Hospital. Manag.. 85 102357-
    Paper not yet in RePEc: Add citation now
  51. Harris, R.J. A Primer of Multivariate Statistics. 1975 A Primer of Multivariate Statistics:
    Paper not yet in RePEc: Add citation now
  52. Heng, Y. ; Gao, Z. ; Jiang, Y. ; Chen, X. Exploring hidden factors behind online food shopping from Amazon reviews: A topic mining approach. 2018 J. Retail. Consum. Servic.. 42 161-168
    Paper not yet in RePEc: Add citation now
  53. Hoejmose, S.U. ; Roehrich, J.K. ; Grosvold, J. Is doing more doing better? The relationship between responsible supply chain management and corporate reputation. 2014 Ind. Market. Manag.. 43 77-90
    Paper not yet in RePEc: Add citation now
  54. Huang, L. ; Solangi, Y.A. ; Magazzino, C. ; Solangi, S.A. Evaluating the efficiency of green innovation and marketing strategies for long-term sustainability in the context of Environmental labeling. 2024 J. Clean. Prod.. 450 -
    Paper not yet in RePEc: Add citation now
  55. Huang, M. ; Geng, S. ; Yang, W. ; Law, K.M.Y. ; He, Y. Going beyond the role: how employees' perception of corporate social responsibility fuels proactive customer service performance. 2024 J. Retailing Consum. Serv.. 76 -

  56. Hwang, J. ; Chung, J.E. What drives consumers to certain retailers for organic food purchase: the role of fit for consumers' retail store preference. 2019 J. Retailing Consum. Serv.. 47 293-306

  57. Hyland, K. Exploring corporate rhetoric: metadiscourse in the CEO's letter. 1998 J. Bus. Commun.. 35 224-245
    Paper not yet in RePEc: Add citation now
  58. Jahmane, A. ; Gaies, B. Corporate social responsibility, financial instability and corporate financial performance: linear, non-linear and spillover effects – the case of the CAC 40 companies. 2020 Finance Res. Lett.. 34 -

  59. Jamali, D.R. ; Ahmad, I. ; Aboelmaged, M. ; Usman, M. Corporate social responsibility in the United Arab Emirates and globally: a cross-national comparison. 2024 J. Clean. Prod.. 434 -
    Paper not yet in RePEc: Add citation now
  60. Jha, A.K. ; Verma, N.K. Social media sustainability communication: an analysis of firm behaviour and stakeholder responses. 2023 Inf. Syst. Front. 25 723-742

  61. Kim, Y. ; Zapata Ramos, M.L. Stakeholder responses toward fast food chains' CSR: public health-related vs generic social issue-related CSR initiatives. 2018 Corporate Communic.. 23 117-138
    Paper not yet in RePEc: Add citation now
  62. Kumar, A. ; Chakraborty, S. ; Bala, P.K. Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews. 2023 J. Retailing Consum. Serv.. 73 -

  63. Li, J. ; Chiu, D.K.W. ; Ho, K.K.W. ; So, S. The use of social media in sustainable green lifestyle adoption: social media influencers and value Co-creation. 2024 Sustainability. 16 1133-

  64. Lin-Hi, N. ; Blumberg, I. The link between (not) practicing CSR and corporate reputation: psychological foundations and managerial implications. 2018 J. Bus. Ethics. 150 185-198

  65. Lin, J. ; Lobo, A. ; Leckie, C. The role of benefits and transparency in shaping consumers' green perceived value, self-brand connection and brand loyalty. 2017 J. Retailing Consum. Serv.. 35 133-141

  66. Loughran, T. ; Mcdonald, B. Measuring readability in financial disclosures. 2014 J. Finance. 69 1643-1671

  67. Loussaïef, L. ; Cacho-Elizondo, S. ; Pettersen, I.B. ; Tobiassen, A.E. Do CSR actions in retailing really matter for young consumers? A study in France and Norway. 2014 J. Retailing Consum. Serv.. 21 9-17

  68. Manchanda, P. ; Arora, N. ; Nazir, O. ; Islam, J.U. Cultivating sustainability consciousness through mindfulness: an application of theory of mindful-consumption. 2023 J. Retailing Consum. Serv.. 75 -

  69. Mashud, A.H.M. ; Chakrabortty, R.K. ; Hussain, O.K. ; Choi, T.-M. Reducing emissions from production and distribution in three-echelon supply chains. 2024 Int. J. Prod. Econ.. 109181 -

  70. Min, J. ; Kim, J. ; Yang, K. CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty. 2023 J. Retailing Consum. Serv.. 72 -

  71. Mooneeapen, O. ; Abhayawansa, S. ; Mamode Khan, N. The influence of the country governance environment on corporate environmental, social and governance (ESG) performance. 2022 Sustain. Account. Manag. Pol. J.. 13 953-985

  72. Mosadegh Sedghy, B. ; Nematollahi, M. ; Tajbakhsh, A. Market dynamics between retail channels and short food supply chains: a case of organic fruits. 2024 J. Retailing Consum. Serv.. 79 -

  73. Moser, A.K. Consumers' purchasing decisions regarding environmentally friendly products: an empirical analysis of German consumers. 2016 J. Retailing Consum. Serv.. 31 389-397

  74. Muflih, M. The link between corporate social responsibility and customer loyalty: empirical evidence from the Islamic banking industry. 2021 J. Retailing Consum. Serv.. 61 -

  75. Oliver, S. Message from the CEO: a three-minute rule?. 2000 Corp. Commun. Int. J.. 5 158-167
    Paper not yet in RePEc: Add citation now
  76. Ozsozgun Caliskan, A. ; Esen, E. ; Barkemeyer, R. Impression management tactics in the CEO statements of Turkish sustainability reports. 2021 Bus. Ethics Environ. Responsibility. 30 485-506
    Paper not yet in RePEc: Add citation now
  77. Pantano, E. ; Dennis, C. ; De Pietro, M. Shopping centers revisited: the interplay between consumers' spontaneous online communications and retail planning. 2021 J. Retailing Consum. Serv.. 61 -

  78. Phung, G. ; Trinh, H.H. ; Nguyen, T.H. ; Trinh, V.Q. Top‐management compensation and environmental innovation strategy. 2023 Bus. Strat. Environ.. 32 1634-1649
    Paper not yet in RePEc: Add citation now
  79. Rajandran, K. ; Taib, F. Disclosing compliant and responsible corporations: CSR performance in Malaysian CEO statements. 2014 GEMA Online J. Language Stud.. 14 143-157
    Paper not yet in RePEc: Add citation now
  80. Rajandran, K. ; Taib, F. The representation of CSR in Malaysian CEO statements: A critical discourse analysis. 2014 Corporate Commun.. 19 303-317
    Paper not yet in RePEc: Add citation now
  81. Ray, A. ; Bala, P.K. User generated content for exploring factors affecting intention to use travel and food delivery services. 2021 Int. J. Hospit. Manag.. 92 -
    Paper not yet in RePEc: Add citation now
  82. Ray, A. ; Bala, P.K. ; Rana, N.P. Exploring the drivers of customers' brand attitudes of online travel agency services: a text-mining based approach. 2021 J. Bus. Res.. 128 391-404

  83. Rodriguez, T. Taking the bad with the good. 2013 Sci. Am. Mind. 24 26-27
    Paper not yet in RePEc: Add citation now
  84. Sáez-Martínez, F.J. ; Lefebvre, G. ; Hernández, J.J. ; Clark, J.H. Drivers of sustainable cleaner production and sustainable energy options. 2016 J. Clean. Prod.. 138 1-7
    Paper not yet in RePEc: Add citation now
  85. Sajid, M. ; Zakkariya, K.A. ; Suki, N.M. ; Islam, J.U. When going green goes wrong: the effects of greenwashing on brand avoidance and negative word-of-mouth. 2024 J. Retailing Consum. Serv.. 78 -

  86. Salehan, M. ; Kim, D.J. Predicting the performance of online consumer reviews: A sentiment mining approach to big data analytics. 2016 Decis. Support Syst.. 81 30-40
    Paper not yet in RePEc: Add citation now
  87. Sauter, S. ; Jungblut, M. It's good for our reputation (?!) – the impact of socio-political CEO communication on corporate reputation. 2024 Int. J. Strat. Commun.. 18 19-37
    Paper not yet in RePEc: Add citation now
  88. Sharma, G. ; Good, D. The work of middle managers: sensemaking and sensegiving for creating positive social change. 2013 J. Appl. Behav. Sci.. 49 95-122
    Paper not yet in RePEc: Add citation now
  89. Shin, T. ; You, J. Changing words: how temporal consistency in a CEO's use of language toward shareholders and stakeholders affects CEO dismissal. 2020 Corp. Govern. Int. Rev.. 28 47-68
    Paper not yet in RePEc: Add citation now
  90. Silva, B.Q. ; Kancirova, E. ; Zdravkovic, M. ; Batta, U. ; Petrusán, J.-I. ; Pasch, K. ; Aganovic, K. ; Vasconcelos, M.W. ; Smetana, S. Sustainable food chains designed for optimised resource use: optimising downscaled food chains for sustainable resource use: a comprehensive case study on tomato juice. 2024 J. Clean. Prod.. 450 -
    Paper not yet in RePEc: Add citation now
  91. Smeuninx, N. ; De Clerck, B. ; Aerts, W. Measuring the readability of sustainability reports: a corpus-based analysis through standard formulae and NLP. 2020 Int. J. Bus. Commun.. 57 52-85
    Paper not yet in RePEc: Add citation now
  92. Smith, M. ; Taffler, R.J. The chairman's statement - a content analysis of discretionary narrative disclosures. 2000 Account Audit. Account. J.. 13 624-647

  93. Sonnier, B.M. Intellectual capital disclosure: high-tech versus traditional sector companies. 2008 J. Intellect. Cap.. 9 705-722
    Paper not yet in RePEc: Add citation now
  94. Spence, M. Job market signaling. 1973 Q. J. Econ.. 87 355-374

  95. Stöckigt, G. ; Schiebener, J. ; Brand, M. Providing sustainability information in shopping situations contributes to sustainable decision making: an empirical study with choice-based conjoint analyses. 2018 J. Retailing Consum. Serv.. 43 188-199

  96. Stuart, H. Positioning the corporate brand as sustainable: leadership de rigueur. 2013 J. Brand Manag.. 20 793-799
    Paper not yet in RePEc: Add citation now
  97. Sun, Y. ; Leng, K. ; Xiong, H. Research on the influencing factors of consumers' green purchase behavior in the post-pandemic era. 2022 J. Retailing Consum. Serv.. 69 -

  98. Swaen, V. ; Demoulin, N. ; Pauwels-Delassus, V. Impact of customers' perceptions regarding corporate social responsibility and irresponsibility in the grocery retailing industry: the role of corporate reputation. 2021 J. Bus. Res.. 131 709-721

  99. Swaen, V. ; Demoulin, N. ; Pauwels-Delassus, V. Impact of customers' perceptions regarding corporate social responsibility and irresponsibility in the grocery retailing industry: the role of corporate reputation. 2021 J. Bus. Res.. 131 709-721
    Paper not yet in RePEc: Add citation now
  100. Sweeney, J. ; Swait, J. The effects of brand credibility on customer loyalty. 2008 J. Retailing Consum. Serv.. 15 179-193

  101. Sweller, J. Cognitive load during problem solving: effects on learning. 1988 Cognit. Sci.. 12 257-285
    Paper not yet in RePEc: Add citation now
  102. Tajeddini, K. ; Gamage, T.C. ; Tajdini, J. ; Qalati, S.A. ; Siddiqui, F. Achieving sustained competitive advantage in retail and consumer service firms: the role of entrepreneurial orientation and entrepreneurial bricolage. 2023 J. Retailing Consum. Serv.. 75 -

  103. Tavakolifar, M. ; Omar, A. ; Lemma, T.T. ; Samkin, G. Media attention and its impact on corporate commitment to climate change action. 2021 J. Clean. Prod.. 313 -
    Paper not yet in RePEc: Add citation now
  104. Tung, W.F. ; Jordann, G. Crowdsourcing social network service for social enterprise innovation. 2017 Inf. Syst. Front. 19 1311-1327

  105. Van Merriënboer, J.J.G. ; Sweller, J. Cognitive load theory and complex learning: recent developments and future directions. 2005 Educ. Psychol. Rev.. 17 147-177
    Paper not yet in RePEc: Add citation now
  106. Vijayarani, S. ; Ilamathi, M.J. ; Nithya, M. Preprocessing techniques for text mining-an overview. 2015 Int. J. Comput. Sci. Commun. Networks. 5 7-16
    Paper not yet in RePEc: Add citation now
  107. Vlachos, P.A. ; Vrechopoulos, A.P. Consumer–retailer love and attachment: antecedents and personality moderators. 2012 J. Retailing Consum. Serv.. 19 218-228

  108. Wagner, T. ; Bicen, P. ; Hall, Z.R. The dark side of retailing: towards a scale of corporate social irresponsibility. 2008 Int. J. Retail Distrib. Manag.. 36 124-142
    Paper not yet in RePEc: Add citation now
  109. Walsh, G. ; Bartikowski, B. Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally. 2013 J. Bus. Res.. 66 989-995

  110. Wang, S. ; Liu, X. ; Zhou, J. Readability is decreasing in language and linguistics. 2022 Scientometrics. 127 4697-4729

  111. Wang, Z. ; Hsieh, T.S. ; Sarkis, J. CSR performance and the readability of CSR reports: too good to be true?. 2018 Corp. Soc. Responsib. Environ. Manag.. 25 66-79

  112. Wen, H. ; Park, E. ; Tao, C.W. ; Chae, B. ; Li, X. ; Kwon, J. Exploring user-generated content related to dining experiences of consumers with food allergies. 2020 Int. J. Hospit. Manag.. 85 -
    Paper not yet in RePEc: Add citation now
  113. Yadav, H. ; Kar, A.K. ; Kashiramka, S. How does entrepreneurial orientation and SDG orientation of CEOs evolve before and during a pandemic. 2022 J. Enterprise Inf. Manag.. 35 160-178
    Paper not yet in RePEc: Add citation now
  114. Young, A. ; Sima, H. ; Luo, N. ; Wu, S. ; Gong, Y. ; Qian, X. Ugly produce and food waste management: an analysis based on a social cognitive perspective. 2024 J. Retailing Consum. Serv.. 79 -

Cocites

Documents in RePEc which have cited the same bibliography

  1. Refining waste and elevating customer service: assessing the efficacy of reverse logistics strategies for product returns management. (2025). Jiang, Bing ; Li, Xiaoyao ; Bai, Yang ; Meng, Xueying.
    In: Journal of Combinatorial Optimization.
    RePEc:spr:jcomop:v:49:y:2025:i:5:d:10.1007_s10878-025-01320-4.

    Full description at Econpapers || Download paper

  2. Unpacking when and how business analytics affect firm performance and customer satisfaction: A longitudinal examination. (2025). Alfadhel, Mutasim.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924005150.

    Full description at Econpapers || Download paper

  3. When the recipe is more important than the ingredients, understanding factors affecting customer loyalty in unmanned convenience store using fsQCA. (2025). Alshehri, Abdullah.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004132.

    Full description at Econpapers || Download paper

  4. A sustainable step forward: Exploring factors influencing the purchase intentions towards remanufactured products using fsQCA. (2025). Almansoori, Salma ; Agag, Gomaa ; Sharkasi, Nora ; de Maeyer, Peter ; Lababdi, Houyem Chaib.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004119.

    Full description at Econpapers || Download paper

  5. Impact of a corporate social responsibility message on consumers sustainable behaviours and purchase intentions. (2024). Louis, Didier ; Lombart, Cindy.
    In: Corporate Social Responsibility and Environmental Management.
    RePEc:wly:corsem:v:31:y:2024:i:1:p:579-599.

    Full description at Econpapers || Download paper

  6. The strategic effect of corporate reputation on customer citizenship behavior: an empirical verification. (2024). Anees, U ; Arrigo, E ; Nicola, M.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:18:y:2024:i:1:d:10.1007_s11846-023-00618-z.

    Full description at Econpapers || Download paper

  7. The relationship between dimensions of corporate social responsibility and consumer’s buying intentions in a cross-cultural context. (2024). Nigar, Fareeha ; Asdullah, Muhammad Ashar ; Fan, Jun ; Watto, Waqas Ahmad.
    In: Future Business Journal.
    RePEc:spr:futbus:v:10:y:2024:i:1:d:10.1186_s43093-024-00418-1.

    Full description at Econpapers || Download paper

  8. Engaging in customer citizenship behaviours to predict customer lifetime value. (2024). Moliner-Tena, Miguel-Angel ; Segarra-Moliner, Jose-Ramon.
    In: Journal of Marketing Analytics.
    RePEc:pal:jmarka:v:12:y:2024:i:2:d:10.1057_s41270-022-00195-2.

    Full description at Econpapers || Download paper

  9. Impact of a corporate social responsibility message on consumers’ sustainable behaviours and purchase intentions. (2024). Louis, D ; Lombart, C.
    In: Post-Print.
    RePEc:hal:journl:hal-04386727.

    Full description at Econpapers || Download paper

  10. Text mining analysis of retail and consumer service leaders sustainability narratives: Are they actually true?. (2024). Bala, Pradip Kumar ; Mukherjee, Arindam ; Raghavendra, Ananya Hadadi.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924002170.

    Full description at Econpapers || Download paper

  11. Eco-engagement: Tracing CSR communications ripple effect on consumer hospitality loyalty. (2024). Comite, Ubaldo ; Brugni, Talles Vianna ; Lvarez-Otero, Susana ; Cao, Peng ; Sial, Muhammad Safdar.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001759.

    Full description at Econpapers || Download paper

  12. Understanding factors affecting social commerce purchase behavior: A longitudinal perspective. (2024). Laradi, Sofiane ; Alrawad, Mahmaod ; Agag, Gomaa ; Lutfi, Abdalwali.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s096969892400047x.

    Full description at Econpapers || Download paper

  13. Exploring the link between entrepreneurial passion and SMEs retailers€™ performance: The role of exploration and exploitation under different cultural contexts. (2024). Fu, Ruibing ; Eid, Riyad ; Zhang, Jian ; Agag, Gomaa ; Chen, Chunxiao.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000407.

    Full description at Econpapers || Download paper

  14. Understanding the relationship between marketing analytics, customer agility, and customer satisfaction: A longitudinal perspective.. (2024). Labben, Thouraya Gherissi ; Abdo, Said Shabban ; Eid, Riyad ; Lababdi, Houyem Chaib ; Agag, Gomaa ; Almoraish, Ahmed ; Shehawy, Yasser Moustafa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004149.

    Full description at Econpapers || Download paper

  15. Metaverse is not my cup of tea! An investigation into how personality traits shape metaverse usage intentions. (2024). Nayal, Preeti ; Shankar, Amit ; Kumar, Aman.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923003909.

    Full description at Econpapers || Download paper

  16. The way to generate customer citizenship behavior with customer experience. (2024). Park, Jungkun ; Phuoc, Hoang Tran ; Kim, Dongyoup.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003594.

    Full description at Econpapers || Download paper

  17. Why do consumers consume masstige products? A cross-cultural investigation through the lens of self-determination theory. (2024). Shahid, Shadma ; Sadiq, Mohd ; Adil, Mohd ; Dash, Ganesh.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003582.

    Full description at Econpapers || Download paper

  18. Going beyond the role: How employees perception of corporate social responsibility fuels proactive customer service performance. (2024). He, Yuqin ; Yang, Wen ; Geng, Shuang ; Huang, Miaojia.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003168.

    Full description at Econpapers || Download paper

  19. Competitive advantage: A longitudinal analysis of the roles of data-driven innovation capabilities, marketing agility, and market turbulence. (2024). Alghamdi, Omar A ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923002989.

    Full description at Econpapers || Download paper

  20. Understanding the link between net promoter score and e-WOM behaviour on social media: The role of national culture. (2024). Abdelmoety, Ziad Hassan ; Eid, Riyad ; Daher, Maya Mostafa ; Agag, Gomaa ; Durrani, Baseer Ali.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:170:y:2024:i:c:s0148296323006628.

    Full description at Econpapers || Download paper

  21. Exploring the impact of functional, symbolic, and experiential image on approach behaviors among state-park tourists from India, Korea, and the USA. (2023). Singh, Nripendra ; Yu, Jongsik ; Han, Heesup ; Ariza-Montes, Antonio.
    In: Palgrave Communications.
    RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-01527-y.

    Full description at Econpapers || Download paper

  22. Impact of CSR on Customer Citizenship Behavior: Mediating the Role of Customer Engagement. (2023). Fatma, Mobin ; Khan, Imran.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:7:p:5802-:d:1108429.

    Full description at Econpapers || Download paper

  23. Understanding the factors affecting consumers€™ behaviour when purchasing refurbished products: A chaordic perspective. (2023). Abdelmoety, Ziad H ; Aliedan, Meqbel ; Alyahya, Mansour ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002394.

    Full description at Econpapers || Download paper

  24. Predicting sports fans€™ engagement with culturally aligned social media content: A language expectancy perspective. (2023). Prakash, Deep ; Majumdar, Adrija.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002047.

    Full description at Econpapers || Download paper

  25. Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation. (2023). Kim, Yeonshin ; Hur, Won-Moo ; Lee, Luri.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923001832.

    Full description at Econpapers || Download paper

  26. Understanding the link between customer feedback metrics and firm performance. (2023). El-Halaby, Sherif ; Alharthi, Majed ; Alamoudi, Hawazen ; Agag, Gomaa ; Durrani, Baseer Ali ; Hassanein, Ahmed ; Abdelmoety, Ziad H ; Shehawy, Yasser Moustafa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000486.

    Full description at Econpapers || Download paper

  27. A cross-cultural investigation of the relationship between eco-innovation and customers boycott behaviour. (2023). Abdelmoety, Ziad H ; Aliedan, Meqbel ; Alyahya, Mansour ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:72:y:2023:i:c:s0969698923000188.

    Full description at Econpapers || Download paper

  28. Trust me, Im an influencer! - Causal recipes for customer trust in artificial intelligence influencers in the retail industry. (2023). Alboqami, Hassan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:72:y:2023:i:c:s0969698922003356.

    Full description at Econpapers || Download paper

  29. A sustainable step forward: Understanding factors affecting customers€™ behaviour to purchase remanufactured products. (2023). Abdelmoety, Ziad Hassan ; Aliedan, Meqbel ; Daher, Maya Mostafa ; Alyahya, Mansour ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s096969892200265x.

    Full description at Econpapers || Download paper

  30. Navigating through difficult times with ethical marketing: Assessing consumers willingness-to-pay in the sharing economy. (2023). Nadeem, Waqar ; Alimamy, Saifeddin ; Ashraf, Abdul Rehman.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002430.

    Full description at Econpapers || Download paper

  31. Validating Antecedent Factors Affecting Ethical Purchase Behavior: Comparing the Effect of Customer Citizenship versus Corporate Citizenship. (2022). Jung, Wonsik ; Yoon, Sungjoon ; Chen, Huiya.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:21:p:14486-:d:963318.

    Full description at Econpapers || Download paper

  32. Ethical Responsibility of a Company in the Context of Digital Transformation of Work: Conceptual Model. (2022). Lobanova, Liudmila ; Roa, Angelina.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:18:p:11365-:d:911628.

    Full description at Econpapers || Download paper

  33. The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-19. (2022). Alzaidi, Maram Saeed ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001357.

    Full description at Econpapers || Download paper

  34. Impacts of COVID-19 on the post-pandemic behaviour: The role of mortality threats and religiosity. (2022). Abdelmoety, Ziad Hassan ; Shehawy, Yasser Moustafa ; Aboul-Dahab, Sameh ; Alharthi, Majed D ; Alamoudi, Hawazen O ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000571.

    Full description at Econpapers || Download paper

  35. Cross-national differences in travelers€™ continuance of knowledge sharing in online travel communities. (2022). Shehawy, Yasser Moustafa ; Eid, Riyad ; Selim, Hassan ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921004525.

    Full description at Econpapers || Download paper

  36. Cross-national differences in big data analytics adoption in the retail industry. (2022). Eid, Riyad ; El-Aziz, Mayada Abd ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003933.

    Full description at Econpapers || Download paper

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-09-22 19:46:10 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.