- Ajzen, I. Attitude structure and behavior. 1989 En : Pratkanis, A.R. ; Breckler, S.J. ; Greenwald, A.G. Attitude Structure and Function. Lawrence Erlbaum: Hillsdale, NJ
Paper not yet in RePEc: Add citation now
- Ajzen, I. The theory of planned behavior. 1991 Org. Behav. Human Decis. Proc.. 50 179-211
Paper not yet in RePEc: Add citation now
- Ajzen, I. ; Fishbein, M. Understanding Attitudes and Predicting Social Behavior. 1980 Prentice-Hall: Englewood Cliffs, NJ
Paper not yet in RePEc: Add citation now
- Al-Natour, S. ; Benbasat, I. ; Cenfetelli, R. The adoption of online shopping assistants: perceived similarity as an antecedent to evaluative beliefs. 2011 J. Assoc. Inf. Syst. Online. 12 347-374
Paper not yet in RePEc: Add citation now
- Anderson, C.L. ; Agarwal, R. Practicing safe computing: a multimethod empirical examination of home computer user security behavioral intentions. 2010 MIS Q.. 34 613-643
Paper not yet in RePEc: Add citation now
- Assaker, G. Age and gender differences in online travel reviews and usergenerated-content (UGC) adoption: extending the technology acceptance model (TAM) with credibility theory. 2020 J. Hospit. Market. Manag.. 29 428-449
Paper not yet in RePEc: Add citation now
- Bagozzi, R.P. The legacy of the technology acceptance model and a proposal for a paradigm shift. 2007 J. Assoc. Inf. Syst. Online. 8 244-254
Paper not yet in RePEc: Add citation now
- Bailey, A.A. ; Pentina, I. ; Mishra, A.S. ; Mimoun, M.S.B. Mobile payments adoption by US consumers: an extended TAM. 2017 Int. J. Retail Distribut. Manag.. 45 626-640
Paper not yet in RePEc: Add citation now
- Bandura, A. Self-efficacy: toward a unifying theory of behavioral change. 1977 Psychol. Rev.. 84 191-215
Paper not yet in RePEc: Add citation now
- Bloom, D.E. ; Cadarette, D. Infectious disease threats in the twenty-first century: strengthening the global response. 2019 Front. Immunol.. 10 549-
Paper not yet in RePEc: Add citation now
- Bulmer, S. ; Elms, J. ; Moore, S. Exploring the adoption of self-service checkouts and the associated social obligations of shopping practices. 2018 J. Retailing Consum. Serv.. 42 107-116
Paper not yet in RePEc: Add citation now
- Campbell, D.T. Social attitudes and other acquired behavioral dispositions. 1963 En : Koch, S. Psychology: A Study of a Science. McGraw-Hill: New York
Paper not yet in RePEc: Add citation now
- Cao, Z. ; Xiao, Q. ; Zhuang, W. ; Wang, L. An empirical analysis of self-service technologies: mediating role of customer powerlessness. 2022 J. Serv. Market.. 6 129-142
Paper not yet in RePEc: Add citation now
- Chaudhuri, A. ; Holbrook, M.B. The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty. 2001 J. Market.. 65 81-93
Paper not yet in RePEc: Add citation now
Chen, C.F. ; White, C. ; Hsieh, Y.E. The role of consumer participation readiness in automated parcel station usage intentions. 2020 J. Retailing Consum. Serv.. 54 -
Chen, T. ; Razzaq, A. ; Qing, P. ; Cao, B. Do you bear to reject them? The effect of anthropomorphism on empathy and consumer preference for unattractive produce. 2021 J. Retailing Consum. Serv.. 61 -
Chong, T. ; Yu, T. ; Keeling, D.I. ; de Ruyter, K. AI-chatbots on the services frontline addressing the challenges and opportunities of agency. 2021 J. Retailing Consum. Serv.. 63 -
- Collier, J.E. ; Kimes, S.E. Only if it is convenient: understanding how convenience influences self-service technology evaluation. 2013 J. Serv. Res.. 16 39-51
Paper not yet in RePEc: Add citation now
- Dabholkar, P.A. ; Bagozzi, R. An attitudinal model of technology-based self-service: moderating effects of consumer traits and situational factors. 2002 J. Acad. Market. Sci.. 30 184-201
Paper not yet in RePEc: Add citation now
- Davis, F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. 1989 MIS Q.. 13 319-340
Paper not yet in RePEc: Add citation now
Davis, F.D. ; Bagozzi, R.P. ; Warshaw, P.R. User acceptance of computer technology: a comparison of two theoretical models. 1989 Manag. Sci.. 35 982-1003
- De Hoog, N. ; Stroebe, W. ; De Wit, J.B. The impact of vulnerability to and severity of a health risk on processing and acceptance of fear-arousing communications: a meta-analysis. 2007 Rev. Gen. Psychol.. 11 258-285
Paper not yet in RePEc: Add citation now
- Epley, N. ; Waytz, A. ; Cacioppo, J.T. On seeing human: a three-factor theory of anthropomorphism. 2007 Psychol. Rev.. 114 864-886
Paper not yet in RePEc: Add citation now
Feng, W. ; Tu, R. ; Lu, T. ; Zhou, Z. Understanding forced adoption of self-service technology: the impacts of users' psychological reactance. 2019 Behav. Inf. Technol.. 38 820-832
- Fishbein, M. ; Ajzen, I. Belief, Attitude, Intention and Behavior: an Introduction to Theory and Research. 1975 Addison-Wesley: Reading, MA
Paper not yet in RePEc: Add citation now
- Floyd, D.L. ; Prentice‐Dunn, S. ; Rogers, R.W. A meta‐analysis of research on protection motivation theory. 2000 J. Appl. Soc. Psychol.. 30 407-429
Paper not yet in RePEc: Add citation now
- Freeman, C. ; Beaver, I. The effect of response complexity and media on user restatement with multimodal virtual assistants. 2018 Int. J. Human Comput. Stud.. 119 12-27
Paper not yet in RePEc: Add citation now
- Gabriel, S. ; Gardner, W.L. Are there “his” and “hers” types of interdependence? The implications of gender differences in collective versus relational interdependence for affect, behavior, and cognition. 1999 J. Pers. Soc. Psychol.. 77 642-655
Paper not yet in RePEc: Add citation now
- GRAND VIEW RESEARCH Self-service Technology Market Size, Share & Trends Analysis Report. 2023 :
Paper not yet in RePEc: Add citation now
- Guo, X. ; Han, X. ; Zhang, X. ; Dang, Y. ; Chen, C. Investigating m-health acceptance from a protection motivation theory perspective: gender and age differences. 2015 Telemed. e-Health. 21 661-669
Paper not yet in RePEc: Add citation now
Guthrie, C. ; Fosso-Wamba, S. ; Arnaud, J.B. Online consumer resilience during a pandemic: an exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown. 2021 J. Retailing Consum. Serv.. 61 -
- Hair, J.F. ; Black, W.C. ; Babin, B.J. ; Anderson, R.E. ; Tatham, R.L. Multivariate Data Analysis. 2006 Pearson: New Jersey
Paper not yet in RePEc: Add citation now
- Hair, J.F. ; Hult, G.T.M. ; Ringle, C. ; Sarstedt, M. A Primer on Partial Least Squares Structural Equation Modelling (PLS-SEM). 2014 Sage publications: London
Paper not yet in RePEc: Add citation now
- Ho, A. ; Hancock, J. ; Miner, A.S. Psychological, relational, and emotional effects of self-disclosure after conversations with a chatbot. 2018 J. Commun.. 68 712-733
Paper not yet in RePEc: Add citation now
- Ho, R. Predicting intention for protective health behaviour: a test of the protection versus the ordered protection motivation model. 2000 Aust. J. Psychol.. 52 110-118
Paper not yet in RePEc: Add citation now
- Holzwarth, M. ; Janiszewski, C. ; Neumann, M.M. The influence of avatars on online consumer shopping behavior. 2006 J. Market.. 70 19-36
Paper not yet in RePEc: Add citation now
- Huang, M.H. ; Rust, R.T. Artificial intelligence in service. 2018 J. Serv. Res.. 21 155-172
Paper not yet in RePEc: Add citation now
Ifinedo, P. Applying uses and gratifications theory and social influence processes to understand students' pervasive adoption of social networking sites: perspectives from the Americas. 2016 Int. J. Inf. Manag.. 36 192-206
- Ifinedo, P. Understanding information systems security policy compliance: an integration of the theory of planned behavior and the protection motivation theory. 2012 Comput. Secur.. 31 83-95
Paper not yet in RePEc: Add citation now
- Ioannou, A. ; Tussyadiah, I. ; Marshan, A. Dispositional mindfulness as an antecedent of privacy concerns: a protection motivation theory perspective. 2021 Psychol. Market.. 38 1766-1778
Paper not yet in RePEc: Add citation now
- Janis, I.L. Effects of fear arousal on attitude change: recent developments in theory and experimental research. 1967 Adv. Exp. Soc. Psychol.. 3 166-224
Paper not yet in RePEc: Add citation now
- Johnston, A.C. ; Warkentin, M. Fear appeals and information security behaviors: an empirical study. 2010 MIS Quartly. 34 549-566
Paper not yet in RePEc: Add citation now
- Klopping, I.M. ; McKinney, E. Extending the technology acceptance model and the task-technology fit model to consumer e-commerce. 2004 Inf. Technol. Learn. Perform J.. 22 35-48
Paper not yet in RePEc: Add citation now
- Koul, S. ; Eydgahi, A. Utilizing technology acceptance model (TAM) for driverless car technology adoption. 2018 J. Technol. Manag. Innovat.. 13 37-46
Paper not yet in RePEc: Add citation now
- Kowalski, R.M. ; Black, K.J. Protection motivation and the COVID-19 virus. 2021 Health Commun.. 36 15-22
Paper not yet in RePEc: Add citation now
- Landau, M.J. ; Kay, A.C. ; Whitson, J.A. Compensatory control and the appeal of a structured world. 2015 Psychol. Bull.. 141 694-722
Paper not yet in RePEc: Add citation now
- Lee, J.D. ; See, K.A. Trust in automation: designing for appropriate reliance. 2004 Hum. Factors. 46 50-80
Paper not yet in RePEc: Add citation now
- Lee, S.H. ; Dubinsky, A.J. Influence of salesperson characteristics and customer emotion on retail dyadic relationships. 2003 Int. Rev. Retail Distrib. Consum. Res.. 13 21-36
Paper not yet in RePEc: Add citation now
- Lee, W. ; Castellanos, C. ; Chris Choi, H.S. The effect of technology readiness on customers' attitudes toward self-service technology and its adoption; the empirical study of US airline self-service check-in kiosks. 2012 J. Trav. Tourism Market.. 29 731-743
Paper not yet in RePEc: Add citation now
- Lee, Y. ; Kozar, K.A. ; Larsen, K.R. Avatar e-mail versus traditional e-mail: perceptual difference and media selection difference. 2009 Decis. Support Syst.. 46 451-467
Paper not yet in RePEc: Add citation now
- Lee, Y. ; Kozar, K.A. ; Larsen, K.R. The technology acceptance model: past, present, and future. 2003 Commun. Assoc. Inf. Syst.. 12 752-780
Paper not yet in RePEc: Add citation now
- Leventhal, H. Findings and theory in the study of fear communications. 1970 Adv. Exp. Soc. Psychol.. 5 119-186
Paper not yet in RePEc: Add citation now
- Lorente-Martínez, J. ; Navío-Marco, J. ; Rodrigo-Moya, B. Are retailers leveraging in-store analytics? An exploratory study. 2022 Int. J. Retail Distrib. Manag.. 50 599-618
Paper not yet in RePEc: Add citation now
- Mason, E.S. ; Mudrack, P.E. Gender and ethical orientation: a test of gender and occupational socialization theories. 1996 J. Bus. Ethics. 15 599-604
Paper not yet in RePEc: Add citation now
- Mata, J. ; de Miguel, I. ; Duran, R.J. ; Merayo, N. ; Singh, S.K. ; Jukan, A. ; Chamania, M. Artificial intelligence (AI) methods in optical networks: a comprehensive survey. 2018 Optic. Switch. Network. 28 43-57
Paper not yet in RePEc: Add citation now
- Mayer, R.C. ; Davis, J.H. ; Schoorman, F.D. An integrative model of organizational trust. 1995 Acad. Manag. Rev.. 20 709-734
Paper not yet in RePEc: Add citation now
McKnight, D.H. ; Choudhury, V. ; Kacmar, C. Developing and validating trust measures for e-commerce: an integrative typology. 2002 Inf. Syst. Res.. 13 334-359
- Menon, K. ; Dubé, L. Ensuring greater satisfaction by engineering salesperson response to customer emotions. 2000 J. Retailing. 76 285-307
Paper not yet in RePEc: Add citation now
- Meuter, M.L. ; Ostrom, A.L. ; Roundtree, R.I. ; Bitner, M.J. Self-service technologies: understanding customer satisfaction with technology-based service encounters. 2000 J. Market.. 64 50-64
Paper not yet in RePEc: Add citation now
- Meyers-Levy, J. Gender differences in information processing: a selectivity interpretation. 1989 En : Cafferata, P. ; Tybout, A.M. Cognitive and Affective Responses to Advertising. Lexington, MA. :
Paper not yet in RePEc: Add citation now
- Miao, F. ; Kozlenkova, I.V. ; Wang, H. ; Xie, T. ; Palmatier, R.W. An emerging theory of avatar marketing. 2022 J. Market.. 86 67-90
Paper not yet in RePEc: Add citation now
- Miller, G.R. ; Hewgill, M.A. Some recent research on fear‐arousing message appeals. 1966 Commun. Monogr.. 33 377-391
Paper not yet in RePEc: Add citation now
- Milne, S. ; Sheeran, P. ; Orbell, S. Prediction and intervention in health‐related behavior: a meta‐analytic review of protection motivation theory. 2000 J. Appl. Soc. Psychol.. 30 106-143
Paper not yet in RePEc: Add citation now
- Mongeau, P.A. Fear appeals. 2013 En : Dillard, J.P. ; Shen, L. The SAGE Handbook of Persuasion: Developments in Theory and Practice. Sage: Thousand Oaks, CA
Paper not yet in RePEc: Add citation now
Moon, Y. Intimate exchanges: using computers to elicit self-disclosure from consumers. 2000 J. Consum. Res.. 26 323-339
Moore, S. ; Bulmer, S. ; Elms, J. The social significance of AI in retail on customer experience and shopping practices. 2022 J. Retailing Consum. Serv.. 64 -
- Mou, J. ; Cohen, J.F. ; Bhattacherjee, A. ; Kim, J. A test of protection motivation theory in the information security literature: a meta-analytic structural equation modeling approach. 2022 J. Assoc. Inf. Syst. Online. 23 196-236
Paper not yet in RePEc: Add citation now
- Ostrom, A.L. ; Fotheringham, D. ; Bitner, M.J. Customer acceptance of AI in service encounters: understanding antecedents and consequences. 2019 En : . Springer: Cham
Paper not yet in RePEc: Add citation now
Pantano, E. ; Pizzi, G. Forecasting artificial intelligence on online customer assistance: evidence from chatbot patents analysis. 2020 J. Retailing Consum. Serv.. 55 -
- Parasuraman, A. Technology readiness index (TRI): a multiple-item scale to measure readiness to embrace new technologies. 2000 J. Serv. Res.. 2 307-320
Paper not yet in RePEc: Add citation now
- Pechmann, C. ; Zhao, G. ; Goldberg, M.E. ; Reibling, E.T. What to convey in antismoking advertisements for adolescents: the use of protection motivation theory to identify effective message themes. 2003 J. Market.. 67 1-18
Paper not yet in RePEc: Add citation now
Pillai, R. ; Sivathanu, B. ; Dwivedi, Y.K. Shopping intention at AI-powered automated retail stores (AIPARS). 2020 J. Retailing Consum. Serv.. 57 -
- Reuter, T. ; Ziegelmann, J.P. ; Wiedemann, A.U. ; Lippke, S. ; Schüz, B. ; Aiken, L.S. Planning bridges the intention-behaviour gap: age makes a difference and strategy use explains why. 2010 Psychol. Health. 25 873-887
Paper not yet in RePEc: Add citation now
Rinta-Kahila, T. ; Penttinen, E. ; Kumar, A. ; Janakiraman, R. Customer reactions to self-checkout discontinuance. 2021 J. Retailing Consum. Serv.. 61 -
- Robertson, N. Self‐service technology complaint channel choice: exploring consumers' motives. 2012 Manag. Serv. Qual.. 22 145-164
Paper not yet in RePEc: Add citation now
- Rogers, E.M. Diffusion of Innovations. 2003 Free Press: New York
Paper not yet in RePEc: Add citation now
- Rogers, R.W. A protection motivation theory of fear appeals and attitude change. 1975 J. Psychol.. 91 93-114
Paper not yet in RePEc: Add citation now
- Rogers, R.W. Changing health-related attitudes and behavior: the role of preventive health psychology. 1984 En : Harvey, J.H. ; Maddux, J.E. ; McGlynn, R.P. ; Stoltenberg, C.D. Social Perception in Clinical and Counselling Psychology. Texas Tech University Press: Lubbock, TX
Paper not yet in RePEc: Add citation now
- Rogers, R.W. Cognitive and physiological processes in fear appeals and attitude change: a revised theory of protection motivation. 1983 En : Cacioppo, B.L. ; Petty, L.L. Social Psychophysiology: A Sourcebook. Guildford Press: London
Paper not yet in RePEc: Add citation now
- Salloum, S. ; Alhamad, A. ; Al-Emran, M. ; Monem, A. ; Shaalan, K. Exploring students' acceptance of e-learning through the development of a comprehensive technology acceptance model. 2019 IEEE Access. 7 128445-128462
Paper not yet in RePEc: Add citation now
Sarkar, S. ; Chauhan, S. ; Khare, A. A meta-analysis of antecedents and consequences of trust in mobile commerce. 2020 Int. J. Inf. Manag.. 50 286-301
- Schierz, P.G. ; Schilke, O. ; Wirtz, B.W. Understanding consumer acceptance of mobile payment services: an empirical analysis. 2010 Electron. Commer. Res. Appl.. 9 209-216
Paper not yet in RePEc: Add citation now
- Setiawan, M. ; Setyawati, C. The influence of perceived ease of use on the intention to use mobile payment. 2020 J. Account. Strat. Financ.. 3 18-32
Paper not yet in RePEc: Add citation now
- Shafiei, A. ; Maleksaeidi, H. Pro-environmental behavior of university students: application of protection motivation theory. 2020 Glob. Ecol. Conserv.. 22 -
Paper not yet in RePEc: Add citation now
Sheppard, B.H. ; Hartwick, J. ; Warshaw, P.R. The theory of reasoned action: a meta-analysis of past research with recommendations for modifications and future research. 1988 J. Consum. Res.. 15 325-343
Silva, E.S. ; Bonetti, F. Digital humans in fashion: will consumers interact?. 2021 J. Retailing Consum. Serv.. 60 -
- Sun, Y. ; Wang, N. ; Guo, X. ; Peng, Z. Understanding the acceptance of mobile health services: a comparison and integration of alternative models. 2013 J. Electron. Commer. Res.. 14 183-200
Paper not yet in RePEc: Add citation now
- Tannenbaum, M.B. ; Hepler, J. ; Zimmerman, R.S. ; Saul, L. ; Jacobs, S. ; Wilson, K. ; Albarracín, D. Appealing to fear: a meta-analysis of fear appeal effectiveness and theories. 2015 Psychol. Bull.. 141 1178-1204
Paper not yet in RePEc: Add citation now
Tanner Jr, J.F. ; Day, E. ; Crask, M.R. Protection motivation theory: an extension of fear appeals theory in communication. 1989 J. Bus. Res.. 19 267-276
- Tanner Jr, J.F. ; Hunt, J.B. ; Eppright, D.R. The protection motivation model: a normative model of fear appeals. 1991 J. Market.. 55 36-45
Paper not yet in RePEc: Add citation now
Taylor, S. ; Todd, P.A. Understanding information technology usage: a test of competing models. 1995 Inf. Syst. Res.. 6 144-176
- Van Doorn, J. ; Mende, M. ; Noble, S.M. ; Hulland, J. ; Ostrom, A.L. ; Grewal, D. ; Petersen, J.A. Domo arigato Mr. Roboto: emergence of automated social presence in organizational frontlines and customers' service experiences. 2017 J. Serv. Res.. 20 43-58
Paper not yet in RePEc: Add citation now
- Van Pinxteren, M.M. ; Pluymaekers, M. ; Lemmink, J.G. Human-like communication in conversational agents: a literature review and research agenda. 2020 J. Serv. Manag.. 31 203-225
Paper not yet in RePEc: Add citation now
- Venkatesh, V. ; Bala, H. Technology acceptance model 3 and a research agenda on interventions. 2008 Decis. Sci. J.. 39 273-315
Paper not yet in RePEc: Add citation now
Venkatesh, V. ; Davis, F.D. A theoretical extension of the technology acceptance model: four longitudinal studies. 2000 Manag. Sci.. 46 186-204
- Venkatesh, V. ; Morris, M.G. ; Davis, G.B. ; Davis, F.D. User acceptance of information technology: toward a unified view. 2003 MIS Q.. 27 425-478
Paper not yet in RePEc: Add citation now
- Venkatesh, V. ; Thong, J.Y. ; Xu, X. Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. 2012 MIS Q.. 36 157-178
Paper not yet in RePEc: Add citation now
- Verhagen, T. ; Van Nes, J. ; Feldberg, F. ; Van Dolen, W. Virtual customer service agents: using social presence and personalization to shape online service encounters. 2014 J. Compt. Mediat. Commun.. 19 529-545
Paper not yet in RePEc: Add citation now
Wang, Q. ; Sun, X. Investigating gameplay intention of the elderly using an extended technology acceptance model (ETAM). 2016 Technol. Forecast. Soc. Change. 107 59-68
- Wang, X. ; Wong, Y.D. ; Chen, T. ; Yuen, K.F. Adoption of shopper-facing technologies under social distancing: a conceptualisation and an interplay between task-technology fit and technology trust. 2021 Comput. Hum. Behav.. 124 -
Paper not yet in RePEc: Add citation now
Wang, X. ; Wong, Y.D. ; Sun, S. ; Yuen, K.F. An investigation of self-service technology usage during the COVID-19 pandemic: the changing perceptions of ‘self’ and technologies. 2022 Technol. Soc.. 70 -
- Witte, K. ; Allen, M. A meta-analysis of fear appeals: implications for effective public health campaigns. 2000 Health Edu. Beyond Behav.. 27 591-615
Paper not yet in RePEc: Add citation now
Wu, L. Website interactivity may compensate for consumers' reduced control in E-Commerce. 2019 J. Retail. Consum. Serv.. 49 253-266
Yang, K. Consumer technology traits in determining mobile shopping adoption: an application of the extended theory of planned behavior. 2012 J. Retailing Consum. Serv.. 19 484-491