1. The impact of online customer service and store features on consumer experience and willingness to revisit their preferred online store. (2025). Pelau, Corina ; Dabija, Dan-Cristian ; Nemeanu, Sefora ; Tiutiu, Miriam.
   In: Palgrave Communications.
   RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-04383-0.

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2. What is the impact of demand patterns on integrated online-offline and buy-online-pickup in-store (BOPS) retail in a smart supply chain management?. (2025). Dasgupta, Arup ; Sengupta, Shahana ; Mahapatra, Amalendu Singha ; Goswami, Radha Tamal ; Sarkar, Biswajit.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003898.

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1. Amankou, K.A.C. ; Guchhait, R. ; Sarkar, B. ; Dem, H. Product-specified dual-channel retail management with significant consumer service. 2024 J. Retail. Consum. Serv.. 79 -

2. Anbumathi, R. ; Dorai, S. ; Palaniappan, U. Evaluating the role of technology and non-technology factors influencing brand love in online food delivery services. 2023 J. Retail. Consum. Serv.. 71 -

3. Asadpour, A. ; Bateni, M. ; Bhawalkar, K. ; Mirrokni, V. Concise bid optimization strategies with multiple budget constraints. 2019 Manag. Sci.. 65 5785-5812

4. Bachar, R.K. ; Bhuniya, S. ; Ghosh, S.K. ; AlArjani, A. ; Attia, E. ; Uddin, M.S. ; Sarkar, B. Product outsourcing policy for a sustainable flexible manufacturing system with reworking and green investment. 2023 Math. Biosci. Eng.. 20 1376-1401
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5. Chai, L. ; Duan, Y. ; Huo, J. Pricing strategies for O2O business model considering service spillover and power structures. 2021 Int. Trans. Oper. Res.. 28 1978-2001
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6. Debnath, A. ; Sarkar, B. Effect of circular economy for waste nullification under a sustainable supply chain management. 2023 J. Clean. Prod.. 385 -
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7. Dey, B.K. ; Bhuniya, S. ; Sarkar, B. Involvement of controllable lead time and variable demand for a smart manufacturing system under a supply chain management. 2021 Expert Syst. Appl.. 184 -
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8. Dey, B.K. ; Pareek, S. ; Tayyab, M. ; Sarkar, B. Autonomation policy to control work-in-process inventory in a smart production system. 2021 Int. J. Prod. Res.. 59 1258-1280

9. Dey, B.K. ; Park, J. ; Seok, H. Carbon-emission and waste reduction of a manufacturing-remanufacturing system using green technology and autonomated inspection. 2022 RAIRO Oper. Res.. 56 2801-2831
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10. Dey, B.K. ; Seok, H. Intelligent inventory management with autonomation and service strategy. 2024 J. Intell. Manuf.. 35 307-330

11. Fotheringham, D. ; Wiles, M.A. The effect of implementing chatbot customer service on stock returns: an event study analysis. 2023 J. Acad. Mark. Sci.. 51 802-822

12. Gelbrich, K. ; Hagel, J. ; Orsingher, C. Emotional support from a digital assistant in technology-mediated services: effects on customer satisfaction and behavioral persistence. 2021 Int. J. Res. Mark.. 38 176-193

13. Gharaei, A. ; Hoseini Shekarabi, S.A. ; Karimi, M. Modelling and optimal lot-sizing of the replenishments in constrained, multi-product and bi-objective epq models with defective products: generalised cross decomposition. 2020 Int. J. Syst. Sci.. 7 262-274
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14. Giri, B.C. ; Dash, A. Optimal batch shipment policy for an imperfect production system under price-, advertisement-and green-sensitive demand. 2022 J. Manag. Anal.. 9 86-119

15. Habib, M.S. ; Asghar, O. ; Hussain, A. ; Imran, M. ; Mughal, M.P. ; Sarkar, B. A robust possibilistic programming approach toward animal fat-based biodiesel supply chain network design under uncertain environment. 2021 J. Clean. Prod.. 278 -
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16. He, B. ; Gupta, V. ; Mirchandani, P. Online selling through O2O platform or on your own? Strategic implications for local brick-and-mortar stores. 2021 Omega. 103 -

17. HormozzadehGhalati, H. ; Abbasi, A. ; Sadeghi-Niaraki, A. Optimal multi-product supplier selection under stochastic demand with service level and budget constraints using learning vector quantization neural network. 2019 RAIRO Oper. Res.. 53 1709-1720
    Paper not yet in RePEc: Add citation now
    

18. Hota, S.K. ; Sarkar, B. ; Ghosh, S.K. ; Cheikhrouhou, N. ; Treviño-Garza, G. What should be the best retail strategy to deal with an unequal shipment from an unreliable manufacturer?. 2024 J. Retail. Consum. Serv.. 76 -

19. Kar, S. ; Basu, K. ; Sarkar, B. Advertisement policy for dual-channel within emissions-controlled flexible production system. 2023 J. Retail. Consum. Serv.. 71 -

20. Khalilpourazari, S. ; Mirzazadeh, A. ; Weber, G.-W. ; Pasandideh, S.H.R. A robust fuzzy approach for constrained multi-product economic production quantity with imperfect items and rework process. 2019 Optimization. 69 63-90
    Paper not yet in RePEc: Add citation now
    
21. Khorshidvand, B. ; Soleimani, H. ; Sibdari, S. ; Esfahani, M.M.S. A hybrid modeling approach for green and sustainable closed-loop supply chain considering price, advertisement and uncertain demands. 2021 Comput. Ind. Eng.. 157 -
    Paper not yet in RePEc: Add citation now
    

22. Khorshidvand, B. ; Soleimani, H. ; Sibdari, S. ; Esfahani, M.M.S. Revenue management in a multi-level multi-channel supply chain considering pricing, greening, and advertising decisions. 2021 J. Retail. Consum. Serv.. 59 -

23. Kim, H. ; Ryu, M.H. ; Lee, D. ; Kim, J.H. Should a small-sized store have both online and offline channels? An efficiency analysis of the o2o platform strategy. 2022 J. Retail. Consum. Serv.. 64 -

24. Kugele, A.S.H. ; Sarkar, B. Reducing carbon emissions of a multi-stage smart production for biofuel towards sustainable development. 2023 Alex. Eng. J.. 70 93-113
    Paper not yet in RePEc: Add citation now
    
25. Li, L. ; Wang, D. Do neighborhood food environments matter for eating through online-to-offline food delivery services?. 2022 Appl. Geogr.. 138 -
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26. Mahjoob, M. ; Fazeli, S.S. ; Milanlouei, S. ; Tavassoli, L.S. ; Mirmozaffari, M. A modified adaptive genetic algorithm for multi-product multi-period inventory routing problem. 2022 Sustain. Oper. Comput.. 3 1-9
    Paper not yet in RePEc: Add citation now
    
27. Malik, A.I. ; Sarkar, B. ; Iqbal, M.W. ; Ullah, M. ; Khan, I. ; Ramzan, M.B. Coordination supply chain management in flexible production system and service level constraint: A Nash bargaining model. 2023 Comput. Ind. Eng.. 177 -
    Paper not yet in RePEc: Add citation now
    

28. Mayr, K. ; Teller, C. Customer deviance in retailing: managers' emotional support and employees' affective wellbeing. 2023 J. Retail. Consum. Serv.. 72 -

29. Miao, M. ; Jalees, T. ; Zaman, S.I. ; Khan, S. ; Hanif, N.A. ; Javed, M.K. The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment. 2022 Asia Pac. J. Mark. Log.. 34 2184-2206
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30. Mishra, U. ; Wu, J.Z. ; Sarkar, B. Optimum sustainable inventory management with backorder and deterioration under controllable carbon emissions. 2021 J. Clean. Prod.. 279 -
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31. Mittal, M. ; Sarkar, B. Stochastic behavior of exchange rate on an international supply chain under random energy price. 2023 Math. Comput. Simul.. 205 232-250

32. Mridha, B. ; Ramana, G.V. ; Pareek, S. ; Sarkar, B. An efficient sustainable smart approach to biofuel production with emphasizing the environmental and energy aspects. 2023 Fuel. 336 -
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33. Nobil, A.H. ; Sedigh, A.H.A. ; Cárdenas-Barrón, L.E. A multiproduct single machine economic production quantity (EPQ) inventory model with discrete delivery order, joint production policy and budget constraints. 2020 Ann. Oper. Res.. 286 265-301

34. Pando, V. ; San-Jose, L.A. ; Sicilia, J. ; Alcaide-Lopez-de Pablo, D. Maximization of the return on inventory management expense in a system with price-and stock-dependent demand rate. 2021 Comput. Oper. Res.. 127 -
    Paper not yet in RePEc: Add citation now
    
35. Paul, A. ; Pervin, M. ; Roy, S.K. ; Weber, G.W. ; Mirzazadeh, A. Effect of price-sensitive demand and default risk on optimal credit period and cycle time for a deteriorating inventory model. 2021 RAIRO Oper. Res.. 55 S2575-S2592
    Paper not yet in RePEc: Add citation now
    

36. Pei, Z. ; Wooldridge, B.R. ; Swimberghe, K.R. Manufacturer rebate and channel coordination in o2o retailing. 2021 J. Retail. Consum. Serv.. 58 -

37. Pervin, M. ; Roy, S.K. ; Weber, G.W. Deteriorating inventory with preservation technology under price-and stock-sensitive demand. 2020 J. Ind. Manag. Optim.. 16 1585-1612
    Paper not yet in RePEc: Add citation now
    

38. Pesendorfer, M. ; Schiraldi, P. ; Silva-Junior, D. Omitted budget constraint bias in discrete-choice demand models. 2023 Int. J. Ind. Organ.. 86 -

39. Pham, D.V. ; Nguyen, G.L. ; Nguyen, T.N. ; Pham, C.V. ; Nguyen, A.V. Multi-topic misinformation blocking with budget constraint on online social networks. 2020 IEEE Access. 8 78879-78889
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40. Qiu, R. ; Sun, Y. ; Sun, M. A distributionally robust optimization approach for multi-product inventory decisions with budget constraint and demand and yield uncertainties. 2021 Comput. Oper. Res.. 126 -
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41. Saha, S. ; Sarkar, B. ; Sarkar, M. Application of improved meta-heuristic algorithms for green preservation technology management to optimize dynamical investments and replenishment strategies. 2023 Math. Comput. Simul.. 209 426-450

42. Sarkar, B. ; Kar, S. ; Pal, A. Does the bullwhip effect really help a dual-channel retailing with a conditional home delivery policy?. 2024 J. Retail. Consum. Serv.. 78 -

43. Sarkar, B. ; Omair, M. ; Kim, N. A cooperative advertising collaboration policy in supply chain management under uncertain conditions. 2020 Appl. Soft Comput.. 88 -
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44. Sarkar, B. ; Sarkar, M. ; Ganguly, B. ; Cárdenas-Barrón, L.E. Combined effects of carbon emission and production quality improvement for fixed lifetime products in a sustainable supply chain management. 2021 Int. J. Prod. Econ.. 231 -

45. Sarkar, B. ; Tayyab, M. ; Kim, N. ; Habib, M.S. Optimal production delivery policies for supplier and manufacturer in a constrained closed-loop supply chain for returnable transport packaging through metaheuristic approach. 2019 Comput. Ind. Eng.. 135 987-1003
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46. Sarkar, B. ; Ullah, M. ; Sarkar, M. Environmental and economic sustainability through innovative green products by remanufacturing. 2022 J. Clean. Prod.. 332 -
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47. Sepehri, A. ; Mishra, U. ; Sarkar, B. A sustainable production-inventory model with imperfect quality under preservation technology and quality improvement investment. 2021 J. Clean. Prod.. 310 -
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48. Singh, S.K. ; Chauhan, A. ; Sarkar, B. Sustainable biodiesel supply chain model based on waste animal fat with subsidy and advertisement. 2023 J. Clean. Prod.. 382 -
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49. Strauss, A. ; Gülpınar, N. ; Zheng, Y. Dynamic pricing of flexible time slots for attended home delivery. 2021 Eur. J. Oper. Res.. 294 1022-1041

50. Sun, J. ; Jin, H. ; Yang, Z. ; Su, L. Optimizing long-term efficiency and fairness in ride-hailing under budget constraint via joint order dispatching and driver repositioning. 2024 IEEE Trans. Knowl. Data Eng.. 1 -
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51. Tang, Y.M. ; Chau, K.Y. ; Xu, D. ; Liu, X. Consumer perceptions to support iot based smart parcel locker logistics in China. 2021 J. Retail. Consum. Serv.. 62 -

52. Ullah, M. ; Asghar, I. ; Zahid, M. ; Omair, M. ; AlArjani, A. ; Sarkar, B. Ramification of remanufacturing in a sustainable three-echelon closed-loop supply chain management for returnable products. 2021 J. Clean. Prod.. 290 -
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53. Ullah, M. ; Sarkar, B. Recovery-channel selection in a hybrid manufacturing-remanufacturing production model with RFID and product quality. 2020 Int. J. Prod. Econ.. 219 360-374

54. Uzir, M.U.H. ; Al Halbusi, H. ; Thurasamy, R. ; Hock, R.L.T. ; Aljaberi, M.A. ; Hasan, N. ; Hamid, M. The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country. 2021 J. Retail. Consum. Serv.. 63 -
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55. Wang, Q. ; Zhao, N. ; Wu, J. ; Zhu, Q. Optimal pricing and inventory policies with reference price effect and loss-averse customers. 2021 Omega. 99 -

56. Waßmuth, K. ; Köhler, C. ; Agatz, N. ; Fleischmann, M. Demand management for attended home delivery–A literature review. 2023 Eur. J. Oper. Res.. 311 801-815

57. Yadav, D. ; Kumari, R. ; Kumar, N. ; Sarkar, B. Reduction of waste and carbon emission through the selection of items with cross-price elasticity of demand to form a sustainable supply chain with preservation technology. 2021 J. Clean. Prod.. 297 -
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58. Zhao, X. ; Lin, W. ; Cen, S. ; Zhu, H. ; Duan, M. ; Li, W. ; Zhu, S. The online-to-offline (o2o) food delivery industry and its recent development in China. 2021 Eur. J. Clin. Nutr.. 75 232-237
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1. Smart production and photocatalytic ultraviolet (PUV) wastewater treatment effect on a textile supply chain management. (2025). Ghosh, Santanu Kumar ; Sao, Sreymouy ; Sarkar, Biswajit.
   In: International Journal of Production Economics.
   RePEc:eee:proeco:v:283:y:2025:i:c:s0925527325000428.

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2. Economic evaluation of an outsourced fourth-party logistics (4PL) under a flexible production system. (2025). Guchhait, Rekha ; Sarkar, Biswajit.
   In: International Journal of Production Economics.
   RePEc:eee:proeco:v:279:y:2025:i:c:s0925527324002974.

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3. Exploring the moderating role of ethics position between community commitment and oppositional loyalty in Huaweis brand communities. (2025). Cheng, Guo ; Li, Wenjie ; Si, Dongyang ; Han, Xiaoyun.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924005083.

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4. Adaptation of e-commerce retailing to enhance customer satisfaction within a dynamical system under transfer of risk. (2025). Sarkar, Mitali ; Bhuniya, Shaktipada ; Mandal, Buddhadev ; Sangal, Isha ; Guchhait, Rekha ; Ganguly, Baishakhi ; Dey, Bikash Koli ; Datta, Alotosh.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924004259.

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5. How does the retail price maintain trade-credit management with continuous investment to support the cash flow?. (2025). Kumari, Mamta ; Sarkar, Biswajit ; Sigroha, Meenu.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:83:y:2025:i:c:s0969698924004120.

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6. What is the impact of demand patterns on integrated online-offline and buy-online-pickup in-store (BOPS) retail in a smart supply chain management?. (2025). Dasgupta, Arup ; Sengupta, Shahana ; Mahapatra, Amalendu Singha ; Goswami, Radha Tamal ; Sarkar, Biswajit.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003898.

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7. Online and offline delivery qualities: O2O satisfaction and loyalty through technology acceptance model. (2025). Roh, Taewoo ; Seo, Kyowon.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003758.

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8. Beyond the first bite: understanding how online experience shapes user loyalty in the mobile food app market. (2024). Upadhyay, Yogesh ; Baber, Ruturaj ; Cain, Lisa ; Paul, Justin.
   In: Electronic Commerce Research.
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9. From Click to Cuisine: Navigating the Landscape of Customer Satisfaction in Online Food Delivery Apps. (2024). Fikry, Amily ; Sibghatullah, Ameena ; Muhammad, Nur Shahrulliza ; Harun, Zatul Fahany ; Abdul, Azreen Joanna.
   In: Information Management and Business Review.
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10. A decision-making problem for product outsourcing with flexible production under a global supply chain management. (2024). Guchhait, Rekha ; Sarkar, Biswajit.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:272:y:2024:i:c:s0925527324000872.

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11. Determinants of the continuance use of smart shopping carts: Findings from PLS-SEM and NCA. (2024). Jasim, Mohamed K.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003345.

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12. Does outsourcing enhance consumer services and profitability of a dual-channel retailing?. (2024). Ahn, Young-Hyo ; Guchhait, Rekha ; Sarkar, Mitali ; Ma, Jin-Hee ; Dey, Bikash Koli.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002923.

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13. Online, offline, and buy-online-pick-up-in-store retail strategy under a dual-channel advertisement driven demand. (2024). Seo, Yongwon ; Sarkar, Mitali ; Cyrille, Kunomboua Anicet.
    In: Journal of Retailing and Consumer Services.
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14. Risk due to insufficient retail service management considering satisfaction level for distributor and consumer. (2024). Pramanik, Moumita ; Sarkar, Mitali ; Crdenas-Barrn, Leopoldo Eduardo ; Dem, Himani ; Ganguly, Baishakhi ; Pareek, Sarla.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s096969892400256x.

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15. Pricing strategy based on a stochastic problem with barter exchange under variable promotional effort for a retail channel. (2024). Bhattacharya, Sandipa ; Guchhait, Rekha ; Sarkar, Biswajit ; Gunasekaran, Angappa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002509.

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16. Continuous increasing consumer service for multi-item dual-channel retail management. (2024). Mukherjee, Shashi Bajaj ; Bose, Sarmee ; Sarkar, Biswajit ; Dey, Bikash Koli.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924001838.

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17. The vulnerability and resilience of service quality management in food supply chains: Lessons from unstructured data on food-safety cases. (2024). Wu, Pei-Ju.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924001929.

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18. Hospitality for prime consumers and others under the retail management. (2024). Bhattacharya, Sandipa ; Sarkar, Mitali ; Mukherjee, Arka.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924001450.

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19. Uncovering air traveler purchase behavior: Influence of airline goods product characteristics towards repurchase intention. (2024). Yu, Jongsik ; Lee, Jiyoung ; Han, Heesup ; Radic, Aleksandar.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001541.

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20. How to cooperate in a three-tier food delivery service supply chain. (2024). He, Yong ; Ma, Shigui ; Gu, Ran ; Yeh, Chung-Hsing.
    In: Journal of Retailing and Consumer Services.
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21. Power of agglomeration on electronic word€“of€“mouth in the restaurant industry: Exploring the moderation role of review quality difference. (2024). Kim, Yang Hee ; Roh, Taewoo ; Lee, Minwoo.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000559.

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22. AR app-based brand engagement and outcomes: A moderated mediation approach. (2024). Fatma, Mobin ; Khan, Imran.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003697.

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23. Analyzing the Influence of eWOM on Customer Perception of Value and Brand Love in Hospitality Enterprise. (2023). Alrefae, Wael M ; Hassan, Thowayeb H ; Tatiana, Palei ; Elshawarbi, Nabila N ; Helal, Mohamed Y ; Alshreef, Mohamed A ; Saleh, Mahmoud I ; Al-Saify, Hassan N ; Salem, Amany E.
    In: Sustainability.
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24. Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation. (2023). Kim, Yeonshin ; Hur, Won-Moo ; Lee, Luri.
    In: Journal of Retailing and Consumer Services.
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25. To praise or not to praise- Role of word of mouth in food delivery apps. (2023). Das, Manoj ; Ramalingam, Mahesh.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001558.

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26. Barriers of food delivery applications: A perspective from innovation resistance theory using mixed method. (2023). Verma, Meenakshi ; Chakraborty, Debarun.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923001169.

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