- Akdeniz, B. ; Calantone, R.J. ; Voorhees, C.M. Effectiveness of marketing cues on consumer perceptions of quality: the moderating roles of brand reputation and Third-Party information. 2013 Psychol. Market.. 30 76-89
Paper not yet in RePEc: Add citation now
Alrawad, M. ; Lutfi, A. ; Alyatama, S. ; Al Khattab, A. ; Alsoboa, S.S. ; Almaiah, M.A. ; Ramadan, M.H. ; Arafa, H.M. ; Ahmed, N.A. ; Alsyouf, A. ; Al-Khasawneh, A.L. Assessing customers perception of online shopping risks: a structural equation modeling–based multigroup analysis. 2023 J. Retailing Consum. Serv.. 71 -
- Bae, J. ; Koo, D.-M. Lemons problem in collaborative consumption platforms: different decision heuristics chosen by consumers with different cognitive styles. 2018 Internet Res.. 28 746-766
Paper not yet in RePEc: Add citation now
Byun, K. ; Ma, M. ; Kim, K. ; Kang, T. Buying a new product with inconsistent product reviews from multiple sources: the role of information diagnosticity and advertising. 2021 J. Interact. Market.. 55 81-103
Cai, X. ; Cebollada, J. ; Cortiñas, M. Impact of seller- and buyer-created content on product sales in the electronic commerce platform: the role of informativeness, readability, multimedia richness, and extreme valence. 2023 J. Retailing Consum. Serv.. 70 -
- Chakraborty, U. The impact of source credible online reviews on purchase intention: the mediating roles of brand equity dimensions. 2019 J. Res. Interact. Mark.. 13 142-161
Paper not yet in RePEc: Add citation now
- Chatterjee, S. Drivers of helpfulness of online hotel reviews: a sentiment and emotion mining approach. 2020 Int. J. Hospit. Manag.. 85 -
Paper not yet in RePEc: Add citation now
- Chevalier, J.A. ; Mayzlin, D. The effect of word of mouth on sales: online book reviews. J. Market. 2006 Res.. 43 345-354
Paper not yet in RePEc: Add citation now
- Choi, H.S. ; Leon, S. An empirical investigation of online review helpfulness: a big data perspective. 2020 Decis. Support Syst.. 139 -
Paper not yet in RePEc: Add citation now
- Choi, J. ; Yoo, S.H. ; Lee, H. Two faces of review inconsistency: the respective effects of internal and external inconsistencies on job review helpfulness. 2023 Comput. Hum. Behav.. 140 -
Paper not yet in RePEc: Add citation now
- Cui, G. ; Lui, H.-K. ; Guo, X. The effect of online consumer reviews on new product sales. 2012 Int. J. Electron. Commer.. 17 39-58
Paper not yet in RePEc: Add citation now
- Dou, X. ; Walden, J.A. ; Lee, S. ; Lee, J.Y. Does source matter? Examining source effects in online product reviews. 2012 Comput. Hum. Behav.. 28 1555-1563
Paper not yet in RePEc: Add citation now
Engler, T.H. ; Winter, P. ; Schulz, M. Understanding online product ratings: a customer satisfaction model. 2015 J. Retailing Consum. Serv.. 27 113-120
Filieri, R. ; Acikgoz, F. ; Ndou, V. ; Dwivedi, Y. Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers' continuance intention. 2020 Int. J. Contemp. Hospit. Manag.. 33 199-223
- Filieri, R. ; Hofacker, C.F. ; Alguezaui, S. What makes information in online consumer reviews diagnostic over time? The role of review relevancy, factuality, currency, source credibility and ranking score. 2018 Comput. Hum. Behav.. 80 122-131
Paper not yet in RePEc: Add citation now
Filieri, R. ; Raguseo, E. ; Vitari, C. What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics. 2019 Int. J. Hospit. Manag.. 77 333-341
Ganguly, B. ; Sengupta, P. ; Biswas, B. What are the significant determinants of helpfulness of online review? An exploration across product-types. 2024 J. Retailing Consum. Serv.. 78 -
- Groome, D. Introduction to applied cognitive psychology. 2016 En : An Introduction to Applied Cognitive Psychology. Psychology Press:
Paper not yet in RePEc: Add citation now
Guo, J. ; Wang, X. ; Wu, Y. Positive emotion bias: role of emotional content from online customer reviews in purchase decisions. 2020 J. Retailing Consum. Serv.. 52 -
- Hu, X. Simon ; Yang, Y. What makes online reviews helpful in tourism and hospitality? a bare-bones meta-analysis. 2021 J. Hospit. Tourism Res.. 30 139-158
Paper not yet in RePEc: Add citation now
- Hugh, D.C. ; Dolan, R. ; Harrigan, P. ; Gray, H. Influencer marketing effectiveness: the mechanisms that matter. 2022 Eur. J. Market.. 56 3485-3515
Paper not yet in RePEc: Add citation now
Ismagilova, E. ; Slade, E. ; Rana, N.P. ; Dwivedi, Y.K. The effect of characteristics of source credibility on consumer behaviour: a meta-analysis. 2020 J. Retailing Consum. Serv.. 53 -
- Jiang, Z. ; Benbasat, I. Virtual product experience: effects of visual and functional control of products on perceived diagnosticity and flow in electronic shopping. 2004 J. Manag. Inf. Syst.. 21 111-147
Paper not yet in RePEc: Add citation now
Jin, J. ; Jia, D. ; Chen, K. Mining online reviews with a Kansei-integrated Kano model for innovative product design. 2022 Int. J. Prod. Res.. 60 6708-6727
- Kim, E. ; Ding, M. Annie ; Wang, X. Shane ; Lu, S. Does topic consistency matter? A study of critic and user reviews in the movie industry. 2023 J. Market.. 87 428-450
Paper not yet in RePEc: Add citation now
Kordrostami, E. ; Rahmani, V. Investigating conflicting online review information:evidence from Amazon. 2020 com. J. Retailing Consum. Serv.. 55 -
Langan, R. ; Besharat, A. ; Varki, S. The effect of review valence and variance on product evaluations: an examination of intrinsic and extrinsic cues. 2017 Int. J. Res. Market.. 34 414-429
- Lee, Soyeon ; Lee, Saerom ; Baek, H. Does the dispersion of online review ratings affect review helpfulness?. 2021 Comput. Hum. Behav.. 117 -
Paper not yet in RePEc: Add citation now
Lei, Z. ; Yin, D. ; Mitra, S. ; Zhang, H. Swayed by the reviews: disentangling the effects of average ratings and individual reviews in online word-of-mouth. Prod. 2022 Oper. Manag.. 31 2393-2411
- Li, C. ; Kwok, L. ; Xie, K.L. ; Liu, J. ; Ye, Q. Let photos speak: the effect of user-generated visual content on hotel review helpfulness. 2021 J. Hospit. Tourism Res.. -
Paper not yet in RePEc: Add citation now
- Li, H. ; Zhang, Zili ; Meng, F. ; Zhang, Ziqiong “When you write review” matters: the interactive effect of prior online reviews and review temporal distance on consumers' restaurant evaluation. 2019 Int. J. Contemp. Hospit. Manag.. 31 1273-1291
Paper not yet in RePEc: Add citation now
Li, K. ; Chen, Y. ; Zhang, L. Exploring the influence of online reviews and motivating factors on sales: a meta-analytic study and the moderating role of product category. 2020 J. Retailing Consum. Serv.. 55 -
- Li, Y. ; Xie, Y. Is a picture worth a thousand words? An empirical study of image content and social media engagement. 2020 J. Market. Res.. 57 1-19
Paper not yet in RePEc: Add citation now
Liu, Z. ; Park, S. What makes a useful online review? Implication for travel product websites. 2015 Tourism Manag.. 47 140-151
- Lo, A.S. ; Yao, S.S. What makes hotel online reviews credible? An investigation of the roles of reviewer expertise, review rating consistency and review valence. 2019 Int. J. Contemp. Hospit. Manag.. 31 41-60
Paper not yet in RePEc: Add citation now
- MacKenzie, S.B. ; Lutz, R.J. An empirical examination of the structural antecedents of attitude toward the ad in an advertising pretesting context. 1989 J. Market.. 53 48-65
Paper not yet in RePEc: Add citation now
- Maru, C. ; Sai Vijay, T. The relationship between electronic word of mouth and brand: a systematic review and future research agenda. 2024 Int. J. Consum. Stud.. 48 -
Paper not yet in RePEc: Add citation now
- Metzger, M.J. ; Flanagin, A.J. ; Medders, R.B. Social and heuristic approaches to credibility evaluation online. 2010 J. Commun.. 60 413-439
Paper not yet in RePEc: Add citation now
Mihalache, O.R. ; Jansen, J.J.J.P. ; Bosch, F.A.J.V.D. ; Volberda, H.W. Offshoring and firm innovation: the moderating role of top management team attributes. 2012 Strat. Manag. J.. 33 1480-1498
- Moody, G.D. ; Galletta, D.F. ; Lowry, P.B. When trust and distrust collide online: the engenderment and role of consumer ambivalence in online consumer behavior. 2014 Electron. Commer. Res. Appl.. 13 266-282
Paper not yet in RePEc: Add citation now
- Naujoks, A. ; Benkenstein, M. Who is behind the message? The power of expert reviews on eWOM platforms. 2020 Electron. Commer. Res. Appl.. 44 -
Paper not yet in RePEc: Add citation now
- Nazlan, N.H. ; Tanford, S. ; Montgomery, R. The effect of availability heuristics in online consumer reviews. 2018 J. Consum. Behav.. 17 449-460
Paper not yet in RePEc: Add citation now
- Nunkoo, R. ; Teeroovengadum, V. ; Ringle, C.M. ; Sunnassee, V. Service quality and customer satisfaction: the moderating effects of hotel star rating. 2020 Int. J. Hospit. Manag.. 91 -
Paper not yet in RePEc: Add citation now
- Pfeuffer, A. ; Phua, J. Stranger danger? Cue-based trust in online consumer product review videos. 2022 Int. J. Consum. Stud.. 46 964-983
Paper not yet in RePEc: Add citation now
- Qahri-Saremi, H. ; Montazemi, A.R. Factors affecting the adoption of an electronic word of mouth message: a meta-analysis. 2019 J. Manag. Inf. Syst.. 36 969-1001
Paper not yet in RePEc: Add citation now
- Qiu, L. ; Pang, J. ; Lim, K.H. Effects of conflicting aggregated rating on eWOM review credibility and diagnosticity: the moderating role of review valence. 2012 Decis. Support Syst.. 54 631-643
Paper not yet in RePEc: Add citation now
Qiu, L. ; Shi, Z. ; Whinston, A.B. Learning from your friends' check-ins: an empirical study of location-based social networks. 2018 Inf. Syst. Res.. 29 1044-1061
- Quaschning, S. ; Pandelaere, M. ; Vermeir, I. When consistency matters: the effect of valence consistency on review helpfulness. 2015 J. Comput.-Mediat. Commun.. 20 136-152
Paper not yet in RePEc: Add citation now
Raoofpanah, I. ; Zamudio, C. ; Groening, C. Review reader segmentation based on the heterogeneous impacts of review and reviewer attributes on review helpfulness: a study involving ZIP code data. 2023 J. Retailing Consum. Serv.. 72 -
Ratneshwar, S. ; Chaiken, S. Comprehension's role in persuasion: the case of its moderating effect on the persuasive impact of source cues. 1991 J. Consum. Res.. 18 52-
- Risselada, H. ; de Vries, L. ; Verstappen, M. The impact of social influence on the perceived helpfulness of online consumer reviews. 2018 Eur. J. Market.. 52 619-636
Paper not yet in RePEc: Add citation now
Sardar, S. ; Tata, S.V. ; Sarkar, S. Examining the influence of source factors and content characteristics of influencers' post on consumer engagement and purchase intention: a moderated analysis. 2024 J. Retailing Consum. Serv.. 79 -
- Shah, A.K. ; Oppenheimer, D.M. Heuristics made easy: an effort-reduction framework. 2008 Psychol. Bull.. 134 207-222
Paper not yet in RePEc: Add citation now
Shah, A.M. ; Abbasi, A.Z. ; Yan, X. Do online peer reviews stimulate diners' continued log-in behavior: investigating the role of emotions in the O2O meal delivery apps context. 2023 J. Retailing Consum. Serv.. 72 -
Siddiqi, U.I. ; Sun, J. ; Akhtar, N. The role of conflicting online reviews in consumers' attitude ambivalence. 2020 Serv. Ind. J.. 40 1003-1030
Sparks, B.A. ; Browning, V. The impact of online reviews on hotel booking intentions and perception of trust. 2011 Tourism Manag.. 32 1310-1323
Tan, Y. ; Geng, S. ; Katsumata, S. ; Xiong, X. The effects of ad heuristic and systematic cues on consumer brand awareness and purchase intention: investigating the bias effect of heuristic information processing. 2021 J. Retailing Consum. Serv.. 63 -
- Tsao, W.-C. ; Hsieh, M.-T. eWOM persuasiveness: do eWOM platforms and product type matter? Electron. 2015 Commer. Res.. 15 509-541
Paper not yet in RePEc: Add citation now
Vana, P. ; Lambrecht, A. The effect of individual online reviews on purchase likelihood. 2021 Market. Sci.. 40 708-730
Wang, F. ; Du, Z. ; Wang, S. Information multidimensionality in online customer reviews. 2023 J. Bus. Res.. 159 -
- Wang, L. ; Gopal, R. ; Shankar, R. ; Pancras, J. On the brink: predicting business failure with mobile location-based checkins. 2015 Decis. Support Syst.. 76 3-13
Paper not yet in RePEc: Add citation now
- Wohlfeil, M. ; Patterson, A. ; Gould, S.J. The allure of celebrities: unpacking their polysemic consumer appeal. 2019 Eur. J. Market.. 53 2025-2053
Paper not yet in RePEc: Add citation now
Wu, X. ; Jin, L. ; Xu, Q. Expertise makes perfect: how the variance of a reviewer's historical ratings influences the persuasiveness of online reviews. 2021 J. Retailing. 97 238-250
- Yang, S.-B. ; Hlee, S. ; Lee, J. ; Koo, C. An empirical examination of online restaurant reviews on Yelp.com: a dual coding theory perspective. 2017 Int. J. Contemp. Hospit. Manag.. 29 817-839
Paper not yet in RePEc: Add citation now
Yi, J. ; Oh, Y.K. The informational value of multi-attribute online consumer reviews: a text mining approach. 2022 J. Retailing Consum. Serv.. 65 -
- Yu, Y. ; Yang, Y. ; Huang, J. ; Tan, Y. Unifying algorithmic and theoretical perspectives: emotions in online reviews and sales. 2023 MIS Q.. 47 127-160
Paper not yet in RePEc: Add citation now
- Yu, Z. ; Zhang, Zili ; Law, R. ; Zhang, Ziqiong Resonance of review behavior: will people follow in their friends' footsteps?. 2024 J. Interact. Market.. -
Paper not yet in RePEc: Add citation now
- Zhang, K.Z.K. ; Zhao, S.J. ; Cheung, C.M.K. ; Lee, M.K.O. Examining the influence of online reviews on consumers' decision-making: a heuristic–systematic model. 2014 Decis. Support Syst.. 67 78-89
Paper not yet in RePEc: Add citation now
- Zhang, M. ; Li, Y. ; Sun, L. ; Wang, G.A. ; Du, J. The effects of comparative reviews on product sales. 2023 J. Interact. Market. 10949968231196578. -
Paper not yet in RePEc: Add citation now
- Zhang, X. ; Zhang, Xiaoxia ; Liang, S. ; Yang, Y. ; Law, R. Infusing new insights: how do review novelty and inconsistency shape the usefulness of online travel reviews?. 2023 Tourism Manag.. 96 -
Paper not yet in RePEc: Add citation now
Zhang, Zhiyun ; Zhang, Ziqiong ; Liu, S. ; Zhang, Zili Are high-status reviewers more likely to seek anonymity? Evidence from an online review platform. 2024 J. Retailing Consum. Serv.. 78 -
Zhang, Ziqiong ; Zhang, Zili ; Yang, Y. The power of expert identity: how website-recognized expert reviews influence travelers' online rating behavior. 2016 Tourism Manag.. 55 15-24
Zheng, L. The classification of online consumer reviews: a systematic literature review and integrative framework. 2021 J. Bus. Res.. 135 226-251
- Zheng, Y. ; Ma, B. ; Zhou, X. ; Lu, B. Not all consumer-generated images are attractive and persuasive: a heuristic cue perspective. 2024 Comput. Hum. Behav.. 158 -
Paper not yet in RePEc: Add citation now
- Ziegele, M. ; Weber, M. Example, please! Comparing the effects of single customer reviews and aggregate review scores on online shoppers' product evaluations. 2015 J. Consum. Behav.. 14 103-114
Paper not yet in RePEc: Add citation now