- Adhikari, K. ; Panda, R.K. Evaluation of brand relationship quality using formative index: a novel measurement approach. 2020 J. Prod. Brand Manag.. 29 505-516
Paper not yet in RePEc: Add citation now
- Ahn, J. ; Lee, C.K. ; Back, K.J. ; Schmitt, A. Brand experiential value for creating integrated resort customers' co-creation behavior. 2019 Int. J. Hospit. Manag.. 81 104-112
Paper not yet in RePEc: Add citation now
- Ahuja, S. ; Kumar, J. The influence of business incentives and attitudes on ethics discourse in the information technology industry. 2021 Philos. Technol.. 34 941-966
Paper not yet in RePEc: Add citation now
Aljarah, A. ; Alrawashdeh, M. Boosting customer citizenship behavior through corporate social responsibility: does perceived service quality matter?. 2020 Soc. Responsib. J.. 17 631-647
Alrawad, M. ; Lutfi, A. ; Alyatama, S. ; Al Khattab, A. ; Alsoboa, S.S. ; Almaiah, M.A. ; Ramadan, M.H. ; Arafa, H.M. ; Ahmed, N.A. ; Alsyouf, A. ; Al-Khasawneh, A.L. Assessing customers perception of online shopping risks: a structural equation modeling–based multigroup analysis. 2023 J. Retailing Consum. Serv.. 71 -
- Anaza, N.A. Personality antecedents of customer citizenship behaviors in online shopping situations. 2014 Psychol. Market.. 31 251-263
Paper not yet in RePEc: Add citation now
- Anderson, J.C. ; Gerbing, D.W. Structural equation modeling in practice: a review and recommended two-step approach. 1988 Psychol. Bull.. 103 411-423
Paper not yet in RePEc: Add citation now
Babin, B.J. ; Darden, W.R. ; Griffin, M. Work and/or fun: measuring hedonic and utilitarian shopping value. 1994 J. Consum. Res.. 20 644-656
- Balaji, M.S. Managing customer citizenship behavior: a relationship perspective. 2014 J. Strat. Market.. 22 222-239
Paper not yet in RePEc: Add citation now
- Balaji, M.S. ; Roy, S.K. Value co-creation with the Internet of Things technology in the retail industry. 2017 J. Market. Manag.. 33 7-31
Paper not yet in RePEc: Add citation now
- Bentler, P.M. ; Chou, C. Practical issues in structural modeling. 1987 Socio. Methods Res.. 16 78-117
Paper not yet in RePEc: Add citation now
- Bettencourt, L.A. Customer voluntary performance: customers as partners in service delivery. 1997 J. Retailing. 73 383-406
Paper not yet in RePEc: Add citation now
- Blau, P.M. Justice in social exchange. 1964 Socio. Inq.. 34 193-206
Paper not yet in RePEc: Add citation now
Blut, M. ; Wang, C. Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage. 2020 J. Acad. Market. Sci.. 48 649-669
Bove, L.L. ; Pervan, S.J. ; Beatty, S. ; Shiu, E. Service worker role in encouraging customer organizational citizenship behaviors. 2009 J. Bus. Res.. 62 698-705
Bügel, M.S. ; Verhoef, P.C. ; Buunk, A.P. Customer intimacy and commitment to relationships with firms in five different sectors: preliminary evidence. 2011 J. Retailing Consum. Serv.. 18 247-258
Carlson, J. ; Wyllie, J. ; Rahman, M.M. ; Voola, R. Enhancing brand relationship performance through customer participation and value creation in social media brand communities. 2019 J. Retailing Consum. Serv.. 50 333-341
Chang, E.-C. ; Tseng, Y.-F. Research note: E-store image, perceived value and perceived risk. 2013 J. Bus. Res.. 66 864-870
Chebat, J.C. ; Sirgy, M.J. ; Grzeskowiak, S. How can shopping mall management best capture mall image?. 2010 J. Bus. Res.. 63 735-740
Choi, L. ; Lotz, S.L. Exploring antecedents of customer citizenship behaviors in services. 2018 Serv. Ind. J.. 38 607-628
- Chopdar, P.K. ; Korfiatis, N. ; Sivakumar, V.J. ; Lytras, M.D. Mobile shopping apps adoption and perceived risks: a cross-country perspective utilizing the Unified Theory of Acceptance and Use of Technology. 2018 Comput. Hum. Behav.. 86 109-128
Paper not yet in RePEc: Add citation now
Cvirka, D. ; Rudiene, E. ; Morkunas, M. Investigation of attributes influencing the attractiveness of mobile commerce advertisements on the facebook platform. 2022 Economies. 10 1-21
- Darzi, M.A. ; Bhat, S.A. Personnel capability and customer satisfaction as predictors of customer retention in the banking sector: a mediated-moderation study. 2018 Int. J. Bank Market.. 36 663-679
Paper not yet in RePEc: Add citation now
- De Canio, F. ; Fuentes-Blasco, M. ; Martinelli, E. Engaging shoppers through mobile apps: the role of gamification. 2021 Int. J. Retail Distrib. Manag.. 49 919-940
Paper not yet in RePEc: Add citation now
Dennis, C. ; Alamanos, E. ; Papagiannidis, S. ; Bourlakis, M. Does social exclusion influence multiple channel use? The interconnections with community, happiness, and well-being. 2016 J. Bus. Res.. 69 1061-1070
El Hedhli, K. ; Chebat, J.C. ; Sirgy, M.J. Shopping well-being at the mall: construct, antecedents, and consequences. 2013 J. Bus. Res.. 66 856-863
El Hedhli, K. ; Zourrig, H. ; Chebat, J.-C. Shopping well-being: is it just a matter of pleasure or doing the task? The role of shopper's gender and self-congruity. 2016 J. Retailing Consum. Serv.. 31 1-13
El-Adly, M.I. ; Eid, R. An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context. 2016 J. Retailing Consum. Serv.. 31 217-227
- Fan, D.X.F. ; Liu, A. The effects of online and face-to-face experiential value co-creation on tourists' wellbeing. 2019 E-Rev. Tourism Res.. 17 385-393
Paper not yet in RePEc: Add citation now
- Finkelstein, A. ; Harman, M. ; Jia, Y. ; Martin, W. ; Sarro, F. ; Zhang, Y. Investigating the relationship between price, rating, and popularity in the blackberry world app store. 2017 Inf. Software Technol.. 87 119-139
Paper not yet in RePEc: Add citation now
- Ford, W.S.Z. Evaluation of the indirect influence of courteous service on customer discretionary behavior. 1995 Hum. Commun. Res.. 22 65-89
Paper not yet in RePEc: Add citation now
- Ghali, Z. Motives of customers' e-loyalty towards e-banking services: a study in Saudi Arabia. 2021 J. Decis. Syst.. 30 173-192
Paper not yet in RePEc: Add citation now
- Gong, T. ; Choi, J.N. ; Murdy, S. Does customer value creation behavior drive customer well-being. 2016 Social Behav. Personal.. 44 59-76
Paper not yet in RePEc: Add citation now
- Gong, T. ; Wang, C.-Y. ; Lee, K. Effects of characteristics of in-store retail technology on customer citizenship behavior. 2021 J. Retailing Consum. Serv.. 65 1-10
Paper not yet in RePEc: Add citation now
Gong, T. ; Yi, Y. A review of customer citizenship behaviors in the service context. 2021 Serv. Ind. J.. 41 169-199
- Gorji, M. ; Grimmer, L. ; Grimmer, M. ; Siami, S. Retail store environment, store attachment and customer influence their perceived well-being and citizenship behaviours. 2021 Int. J. Retail Distrib. Manag.. 49 1330-1347
Paper not yet in RePEc: Add citation now
Grewal, D. ; Hulland, J. ; Kopalle, P.K. The future of technology and marketing: a multidisciplinary perspective. 2020 J. Acad. Market. Sci.. 48 1-8
- Grob, M. Mobile shopping loyalty: the salient moderating role of normative and functional compatibility beliefs. 2018 Technol. Soc.. 55 146-159
Paper not yet in RePEc: Add citation now
- Grob, M. Mobile shopping: a classification framework and literature review. 2015 Int. J. Retail Distrib. Manag.. 43 221-241
Paper not yet in RePEc: Add citation now
- Groth, M. Customers as good soldiers: examining citizenship behaviors in internet service deliveries. 2005 J. Manag.. 31 7-27
Paper not yet in RePEc: Add citation now
- Hair, J.F. ; Black, W.C.J. ; Babin, B. ; Anderson, R.E. ; Tatham, R.L. Multivariate Data Analysis. 2006 Pearson Education: Upper Saddle River, NJ
Paper not yet in RePEc: Add citation now
- Han, H. ; Hyun, S.S. Role of motivations for luxury cruise traveling, satisfaction, and involvement in building traveler loyalty. 2018 Int. J. Hospit. Manag.. 70 75-84
Paper not yet in RePEc: Add citation now
- Holbrook, M.B. Introduction to consumer value. 1999 En : Holbrook, M.B. Consumer Value: a Framework for Analysis and Research. Routledge: London and New York
Paper not yet in RePEc: Add citation now
- Hsu, C.L. ; Lin, J.C.C. What drives purchase intention for paid mobile apps? – An expectation confirmation model with perceived value. 2015 Electron. Commer. Res. Appl.. 14 46-57
Paper not yet in RePEc: Add citation now
Huré, E. ; Picot-Coupey, K. ; Ackermann, C.L. Understanding omni-channel shopping value: a mixed-method study. 2017 J. Retailing Consum. Serv.. 39 314-330
- Jiang, F. ; Kim, K.A. Corporate governance in China: a modern perspective. 2015 J. Corp. Finance. 32 190-
Paper not yet in RePEc: Add citation now
Johnson, J.W. ; Rapp, A. A more comprehensive understanding and measure of customer helping behavior. 2010 J. Bus. Res.. 63 787-792
- Junaid, M. ; Hussain, K. ; Akram, U. ; Asghar, M.M. ; Zafar, S. ; Hou, F. Brand love: the emotional bridge between tourists' perceived value and well-being. 2020 Asia Pac. J. Tourism Res.. 25 1328-1341
Paper not yet in RePEc: Add citation now
- Kang, J. Identifying antecedents and consequences of well-being: the case of cruise passengers. 2020 Tourism Manag. Perspect.. 33 1-13
Paper not yet in RePEc: Add citation now
- Kaur, P. ; Dhir, A. ; Talwar, S. ; Ghuman, K. The value proposition of food delivery apps from the perspective of theory of consumption value. 2021 Int. J. Contemp. Hospit. Manag.. 33 1129-1159
Paper not yet in RePEc: Add citation now
- Keh, H.T. ; Teo, C.W. Retail customers as partial employees in service provision: a conceptual framework. 2001 Int. J. Retail Distrib. Manag.. 29 370-378
Paper not yet in RePEc: Add citation now
- Khan, S.N. ; Mohsin, M. The power of emotional value: exploring the effects of values on green product consumer choice behavior. 2017 J. Clean. Prod.. 150 65-74
Paper not yet in RePEc: Add citation now
- Kim, B. ; Kang, M. How user loyalty and nonconscious inertia influence the continued use of mobile communications platforms. 2016 Int. J. Mobile Commun.. 14 387-410
Paper not yet in RePEc: Add citation now
- Kim, H.S. ; Choi, B. The effects of three customer‐to‐customer interaction quality types on customer experience quality and citizenship behavior in mass service settings. 2016 J. Serv. Market.. 30 384-397
Paper not yet in RePEc: Add citation now
- Kim, M. ; Yin, X. ; Lee, G. The effect of CSR on corporate image, customer citizenship behaviors, and customers' long-term relationship orientation. 2020 Int. J. Hospit. Manag.. 88 1-8
Paper not yet in RePEc: Add citation now
Kleijnen, M. ; Lee, N. ; Wetzels, M. An exploration of consumer resistance to innovation and its antecedents. 2009 J. Econ. Psychol.. 30 344-357
Lim, B. ; Xie, Y. ; Haruvy, E. The impact of mobile app adoption on physical and online channels. 2022 J. Retailing. 98 453-470
Lutfi, A. ; Alrawad, M. ; Alsyouf, A. ; Almaiah, M.A. ; Al-Khasawneh, A. ; Al-Khasawneh, A.L. ; Alshira’h, A.F. ; Alshirah, M.H. ; Saad, M. ; Ibrahim, N. Drivers and impact of big data analytic adoption in the retail industry: a quantitative investigation applying structural equation modeling. 2023 J. Retailing Consum. Serv.. 70 -
Mandl, L. ; Hogreve, J. Buffering effects of brand community identification in service failures: the role of customer citizenship behaviors. 2020 J. Bus. Res.. 107 130-137
Mencarelli, R. ; Lombart, C. Influences of the perceived value on actual repurchasing behavior: empirical exploration in a retailing context. 2017 J. Retailing Consum. Serv.. 38 12-21
- Mills, P.K. ; Morris, J.H. Clients as “partial” employees of service organizations: role development in client participation. 1986 Acad. Manag. Rev.. 11 726-735
Paper not yet in RePEc: Add citation now
- Mulia, D. ; Usman, H. ; Parwanto, B. The role of customer intimacy in increasing Islamic bank customer loyalty in using e-banking and m-banking. 2020 J. Islamic Market.. 1–27 -
Paper not yet in RePEc: Add citation now
- Nghia, H.T. ; Olsen, S.O. ; Trang, N.T.M. Shopping value, trust, and online shopping well-being: a duality approach. 2020 Market. Intell. Plann.. 38 545-558
Paper not yet in RePEc: Add citation now
- Nsairi, Z.B. Managing browsing experience in retail stores through perceived value: implications for retailers. 2012 Int. J. Retail Distrib. Manag.. 40 676-698
Paper not yet in RePEc: Add citation now
Overby, J.W. ; Lee, E.J. The effects of utilitarian and hedonic online shopping value on consumer preference and intentions. 2006 J. Bus. Res.. 59 1160-1166
- Pantanio, E. ; Gandini, A. Shopping as “network experience”: an emerging framework in the retail industry. 2018 Int. J. Retail Distrib. Manag.. 46 690-704
Paper not yet in RePEc: Add citation now
- Pantano, E. ; Gandini, A. Exploring the forms of sociality mediated by innovative technologies in retail settings. 2017 Comput. Hum. Behav.. 77 367-373
Paper not yet in RePEc: Add citation now
- Pantano, E. ; Priporas, C.-V. The effect of mobile retailing on consumers' purchasing experiences: a dynamic perspective. 2016 Comput. Hum. Behav.. 61 548-555
Paper not yet in RePEc: Add citation now
Pantano, E. ; Viassone, M. ; Boardman, R. ; Dennis, C. Inclusive or exclusive? Investigating how retail technology can reduce old consumers' barriers to shopping. 2022 J. Retailing Consum. Serv.. 68 1-11
- Papagiannidis, S. ; Bourlakis, M. ; Alamanos, E. ; Dennis, C. Preferences of smart shopping channels and their impact on perceived well-being and social inclusion. 2017 Comput. Hum. Behav.. 77 396-405
Paper not yet in RePEc: Add citation now
- Shafiee, M.M. ; Tabaeeian, R.A. ; Khoshfetrat, A. Tourist engagement and citizenship behavior: the mediating role of relationship quality in the hotel industry. 2020 Tourism Hospit. Res.. 20 481-492
Paper not yet in RePEc: Add citation now
Sheth, J.N. ; Newman, B.I. ; Gross, B.L. Why we buy what we buy: a theory of consumption values. 1991 J. Bus. Res.. 22 159-170
- Sinemus, K. ; Zielke, S. ; Dobbelstein, T. Shopping app features: their impact on customer satisfaction and loyalty. 2022 Int. Rev. Retail Distrib. Consum. Res.. 32 423-449
Paper not yet in RePEc: Add citation now
- Sirgy, M.J. ; Lee, D.J. ; Rahtz, D. Research on consumer well-being (CWB): overview of the field and introduction to the special issue. 2007 J. Macromarketing. 27 341-349
Paper not yet in RePEc: Add citation now
- Sramova, B. ; Pavelka, J. Gender differences and wellbeing values in adolescent online shopping. 2019 Int. J. Retail Distrib. Manag.. 47 623-642
Paper not yet in RePEc: Add citation now
Ström, R. ; Vendel, M. ; Bredican, J. Mobile marketing: a literature review on its value for consumers and retailers. 2014 J. Retailing Consum. Serv.. 21 1001-1012
- Sweeney, J.C. ; Soutar, G.N. Consumer perceived value: the development of a multiple item scale. 2001 J. Retailing. 77 203-220
Paper not yet in RePEc: Add citation now
- Tabachnick, B. ; Fidell, L. Using Multivariate Statistics. 2013 Pearson Education: Boston
Paper not yet in RePEc: Add citation now
- Tabrani, M. ; Amin, M. ; Nizam, A. Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships. 2018 Int. J. Bank Market.. 36 823-848
Paper not yet in RePEc: Add citation now
- Teo, T. Handbook of Quantitative Methods for Educational Research. 2013 :
Paper not yet in RePEc: Add citation now
Tonder, E.V. ; Saunders, S.G. ; Lisita, I.T. ; de Beer, L.T. The importance of customer citizenship behaviour in the modern retail environment: introducing and testing a social exchange model. 2018 J. Retailing Consum. Serv.. 45 92-108
Troebs, C.C. ; Wagner, T. ; Heidemann, F. Transformative retail services: Elevating loyalty through customer well-being. 2018 J. Retail. Consum. Serv.. 45 198-206
- Tsai, C.T.S. ; Wang, Y.C. Experiential value in branding food tourism. 2017 J. Destin. Market. Manag.. 6 56-65
Paper not yet in RePEc: Add citation now
- Venkatesh, V. ; Thong, J.Y.L. ; Xu, X. Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. 2012 MIS Q.. 36 157-178
Paper not yet in RePEc: Add citation now
- Voss, C.A. ; Roth, A.V. ; Rosenzweig, E.D. ; Blackmon, K. ; Chase, R.B. A tale of two countries' conservatism, service quality, and feedback on customer satisfaction. 2004 J. Serv. Res.. 6 212-230
Paper not yet in RePEc: Add citation now
- Wang, Q. ; Yang, M. ; Zhang, M.Y. Accessing the influence of perceived value on social attachment: developing country perspective. 2021 Front. Psychol.. 12 1-19
Paper not yet in RePEc: Add citation now
- Wang, Z. Experiential marketing: will it affect customer citizenship behavior? An empirical study of multiple mediation model in Thailand. 2021 J. Community Psychol.. 49 1767-1786
Paper not yet in RePEc: Add citation now
Wu, H.C. ; Chen, X. ; Chang, Y.Y. Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel. 2021 Ser. Bus.. 15 587-611
- Xie, D. ; Heung, V. The effects of brand relationship quality on responses to service failure of hotel consumers. 2012 Int. J. Hospit. Manag.. 31 735-744
Paper not yet in RePEc: Add citation now
- Xie, L. ; Poon, P. ; Zhang, W. Brand experience and customer citizenship behavior: the role of brand relationship quality. 2017 J. Consum. Market.. 34 268-280
Paper not yet in RePEc: Add citation now
- Yang, L. ; Hefu, L. ; Zhao, C. The impact of psychological contract under- and over-fulfillment on client citizenship behaviors in Enterprise systems projects: from the client's perspective. 2020 Inf. Manag.. 57 1-13
Paper not yet in RePEc: Add citation now
- Yeung, D.Y. ; Fung, H.H. ; Chan, D.K. Comparing effects of intrinsic and extrinsic social values between younger and older employees. 2016 J. Psychol.. 150 704-724
Paper not yet in RePEc: Add citation now
Yi, Y. ; Gong, T. Customer value Co-creation behavior: scale development and validation. 2013 J. Bus. Res.. 66 1279-1284
- Zeithaml, V.A. Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence. 1988 J. Market.. 52 1-22
Paper not yet in RePEc: Add citation now
- Zhu, T. ; Liu, B. ; Song, M. ; Wu, J. Effects of service recovery expectation and recovery justice on customer citizenship behavior in the E-retailing context. 2021 Front. Psychol.. 12 -
Paper not yet in RePEc: Add citation now
- Zolkepli, I.A. ; Mukhiar, S.N.A. ; Tan, C. Mobile consumer behaviour on apps usage: the effects of perceived values, rating, and cost. 2020 J. Market. Commun.. 27 1-23
Paper not yet in RePEc: Add citation now