create a website

Exploring the generative AI adoption in service industry: A mixed-method analysis. (2024). Gupta, Rohit ; Rathore, Bhawana.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002935.

Full description at Econpapers || Download paper

Cited: 3

Citations received by this document

Cites: 128

References cited by this document

Cocites: 20

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

  1. How do users adopt AI-generated content (AIGC)? An exploration of content cues and interactive cues. (2025). Li, Chenxi ; Lin, Yixun ; Chen, Ruqing.
    In: Technology in Society.
    RePEc:eee:teinso:v:81:y:2025:i:c:s0160791x2500020x.

    Full description at Econpapers || Download paper

  2. Artificial intelligence digital employees and sustainable innovation in online retail: The mediating role of ambidextrous green innovation and the moderating role of ethical anxiety. (2025). Wang, Shaofeng ; Zhang, Hao.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000141.

    Full description at Econpapers || Download paper

  3. Consumer acceptance of social robots in domestic settings: A human-robot interaction perspective. (2025). Chang, Yaping ; Yang, Tangwutu ; Yu, Zhihao ; Gao, Yajie.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003710.

    Full description at Econpapers || Download paper

References

References cited by this document

  1. Agrawal, P.K. Towards adoption of generative AI in organizational settings. 2023 J. Comp. Inform. Syst.. 1-16
    Paper not yet in RePEc: Add citation now
  2. Agrawal, S.R. ; Mittal, D. Optimising customer engagement content strategy in retail and E-tail: available on online product review videos. 2022 J. Retailing Consum. Serv.. 67 -

  3. Asadi, S. ; Nilashi, M. ; Iranmanesh, M. ; Hyun, S.S. ; Rezvani, A. Effect of internet of things on manufacturing performance: a hybrid multi-criteria decision-making and neuro-fuzzy approach. 2022 Technovation. 118 -

  4. Azamfirei, R. ; Kudchadkar, S.R. ; Fackler, J. Large language models and the perils of their hallucinations. 2023 Crit. Care. 27 120-
    Paper not yet in RePEc: Add citation now
  5. Beheshti, M. ; ZareRavasan, A. ; Mahdiraji, H.A. ; Jafari‐Sadeghi, V. ; Sakka, G. An overview of the consumer‐centric disruptive technology research: insights from topic modelling and literature review. 2024 J. Consum. Behav.. 23 372-388
    Paper not yet in RePEc: Add citation now
  6. Bendoly, E. ; Chandrasekaran, A. ; Lima, M.D.R.F. ; Handfield, R. ; Khajavi, S.H. ; Roscoe, S. The role of generative design and additive manufacturing capabilities in developing human–AI symbiosis: evidence from multiple case studies. 2023 Decis. Sci. J.. 1-21
    Paper not yet in RePEc: Add citation now
  7. Blei, D.M. ; Ng, A.Y. ; Jordan, M.I. Latent dirichlet allocation. 2003 J. Mach. Learn. Res.. 3 993-1022
    Paper not yet in RePEc: Add citation now
  8. Bozkurt, A. ; Sharma, R.C. Challenging the status quo and exploring the new boundaries in the age of algorithms: Reimagining the role of generative AI in distance education and online learning. 2023 Asian J. Distance Educ.. 18 -
    Paper not yet in RePEc: Add citation now
  9. Brager, G. ; Holloway, S. Assessing prospects for organizational change: the uses of force field analysis. 2012 En : Organizational Change and Development in Human Service Organizations. Routledge:
    Paper not yet in RePEc: Add citation now
  10. Brodie, R.J. ; Ilic, A. ; Juric, B. ; Hollebeek, L. Consumer engagement in a virtual brand community: an exploratory analysis. 2013 J. Bus. Res.. 66 105-114

  11. Brüns, J.D. ; Meißner, M. Do you create your content yourself? Using generative artificial intelligence for social media content creation diminishes perceived brand authenticity. 2024 J. Retailing Consum. Serv.. 79 -
    Paper not yet in RePEc: Add citation now
  12. Brynjolfsson, E. ; Li, D. ; Raymond, L.R. Generative AI at Work (No. W31161). 2023 National Bureau of Economic Research:

  13. Budhwar, P. ; Chowdhury, S. ; Wood, G. ; Aguinis, H. ; Bamber, G.J. ; Beltran, J.R. Human resource management in the age of generative artificial intelligence: perspectives and research directions on ChatGPT. 2023 Hum. Resour. Manag. J.. 33 606-659
    Paper not yet in RePEc: Add citation now
  14. Bui, T.D. ; Tsai, F.M. ; Tseng, M.L. ; Ali, M.H. Identifying sustainable solid waste management barriers in practice using the fuzzy Delphi method. 2020 Resour. Conserv. Recycl.. 154 -
    Paper not yet in RePEc: Add citation now
  15. Burnes, B. ; Cooke, B. Kurt lewin's field theory: a review and Re‐evaluation. 2013 Int. J. Manag. Rev.. 15 408-425
    Paper not yet in RePEc: Add citation now
  16. Castellano, S. ; Ivanova, O. ; Adnane, M. ; Safraou, I. ; Schiavone, F. Back to the future: adoption and diffusion of innovation in retro-industries. 2013 Eur. J. Innovat. Manag.. 16 385-404

  17. Castillo, A. ; Benitez, J. ; Llorens, J. ; Luo, X.R. Social media-driven customer engagement and movie performance: theory and empirical evidence. 2021 Decis. Support Syst.. 145 -
    Paper not yet in RePEc: Add citation now
  18. Chatterjee, S. ; Goyal, D. ; Prakash, A. ; Sharma, J. Exploring healthcare/health-product ecommerce satisfaction: a text mining and machine learning application. 2021 J. Bus. Res.. 131 815-825

  19. Chen, C.C. ; Chang, C.H. ; Hsiao, K.L. Exploring the factors of using mobile ticketing applications: perspectives from innovation resistance theory. 2022 J. Retailing Consum. Serv.. 67 -

  20. Cotton, D.R. ; Cotton, P.A. ; Shipway, J.R. Chatting and cheating: Ensuring academic integrity in the era of ChatGPT. 2024 Innov. Educ. Teach. Int.. 61 228-239
    Paper not yet in RePEc: Add citation now
  21. Cromwell, J.R. ; Harvey, J. ; Haase, J. ; Gardner, H.K. Discovering where ChatGPT can create value for your company. 2023 Harv. Bus. Rev.. -
    Paper not yet in RePEc: Add citation now
  22. De Lima, F.A. ; Seuring, S. A Delphi study examining risk and uncertainty management in circular supply chains. 2023 Int. J. Prod. Econ.. 258 -

  23. Dencik, J. ; Goehring, B. ; Marshall, A. Managing the emerging role of generative AI in next-generation business. 2023 Strat. Leader.. 51 30-36
    Paper not yet in RePEc: Add citation now
  24. Dhar, S. ; Bose, I. Walking on air or hopping mad? Understanding the impact of emotions, sentiments and reactions on ratings in online customer reviews of mobile apps. 2022 Decis. Support Syst.. 162 -
    Paper not yet in RePEc: Add citation now
  25. Dincer, H. ; Hacioglu, U. ; Tatoglu, E. ; Delen, D. A fuzzy-hybrid analytic model to assess investors' perceptions for industry selection. 2016 Decis. Support Syst.. 86 24-34
    Paper not yet in RePEc: Add citation now
  26. Dobele, A. ; Toleman, D. ; Beverland, M. Controlled infection! Spreading the brand message through viral marketing. 2005 Bus. Horiz.. 48 143-149

  27. Dogru, T. ; Line, N. ; Mody, M. ; Hanks, L. ; Abbott, J.A. ; Acikgoz, F. Generative artificial intelligence in the hospitality and tourism industry: developing a framework for future research. 2023 J. Hospit. Tourism Res.. 1-19
    Paper not yet in RePEc: Add citation now
  28. Eachempati, P. ; Srivastava, P.R. ; Zhang, Z.J. Gauging opinions about the COVID-19: a multi-channel social media approach. 2021 Enterprise Inf. Syst.. 15 794-828
    Paper not yet in RePEc: Add citation now
  29. Ebert, C. ; Louridas, P. Generative AI for software practitioners. 2023 IEEE Software. 40 30-38
    Paper not yet in RePEc: Add citation now
  30. Eckler, P. ; Bolls, P. Spreading the virus: emotional tone of viral advertising and its effect on forwarding intentions and attitudes. 2011 J. Interact. Advert.. 11 1-11
    Paper not yet in RePEc: Add citation now
  31. Eigenraam, A.W. ; Eelen, J. ; Van Lin, A. ; Verlegh, P.W. A consumer-based taxonomy of digital customer engagement practices. 2018 J. Interact. Market.. 44 102-121

  32. Ekman, P. ; Cordaro, D. What is meant by calling emotions basic. 2011 Emotion Review. 3 364-370
    Paper not yet in RePEc: Add citation now
  33. Farooque, M. ; Jain, V. ; Zhang, A. ; Li, Z. Fuzzy DEMATEL analysis of barriers to Blockchain-based life cycle assessment in China. 2020 Comput. Ind. Eng.. 147 -
    Paper not yet in RePEc: Add citation now
  34. Feroz Khan, G. ; Vong, S. Virality over YouTube: an empirical analysis. 2014 Internet Res.. 24 629-647
    Paper not yet in RePEc: Add citation now
  35. Filieri, R. ; Lin, Z. ; Li, Y. ; Lu, X. ; Yang, X. Customer emotions in service robot encounters: a hybrid machine-human intelligence approach. 2022 J. Serv. Res.. 25 614-629

  36. Franceschelli, G. ; Musolesi, M. Copyright in generative deep learning. 2022 Data & Policy. 4 e17-
    Paper not yet in RePEc: Add citation now
  37. Fui-Hoon Nah, F. ; Zheng, R. ; Cai, J. ; Siau, K. ; Chen, L. Generative AI and ChatGPT: applications, challenges, and AI-human collaboration. 2023 J. Inf. Technol. Case Appli. Res.. 25 277-304
    Paper not yet in RePEc: Add citation now
  38. Ghimire, P. ; Kim, K. ; Acharya, M. Generative AI in the Construction Industry: Opportunities & Challenges. 2023 :
    Paper not yet in RePEc: Add citation now
  39. Gozalo-Brizuela, R., Garrido-Merchan, E.C., 2023. ChatGPT is not all you need. A state of the art review of large generative AI models. arXiv preprint arXiv:2301.04655.
    Paper not yet in RePEc: Add citation now
  40. Gragnaniello, D. ; Marra, F. ; Verdoliva, L. Detection of AI-generated synthetic faces. 2022 En : Handbook of digital face manipulation and detection: From deepfakes to morphing attacks. Springer International Publishing: Cham
    Paper not yet in RePEc: Add citation now
  41. Guo, Y. ; Li, Y. ; Liu, D. ; Xu, S.X. Measuring service quality based on customer emotion: an explainable AI approach. 2023 Decis. Support Syst.. 176 -
    Paper not yet in RePEc: Add citation now
  42. Gupta, R. ; Nair, K. ; Mishra, M. ; Ibrahim, B. ; Bhardwaj, S. Adoption and impacts of generative artificial intelligence: Theoretical underpinnings and research agenda. 2024 Int. J. Inform. Manag. Data Insights. 4 100232-
    Paper not yet in RePEc: Add citation now
  43. Harmeling, C.M. ; Moffett, J.W. ; Arnold, M.J. ; Carlson, B.D. Toward a theory of customer engagement marketing. 2017 J. Acad. Market. Sci.. 45 312-335

  44. Harry, A. Revolutionizing healthcare: how machine learning is transforming patient diagnoses-A comprehensive review of AI's impact on medical diagnosis. 2023 BULLET: J. Multidisiplin Ilmu. 2 1259-1266
    Paper not yet in RePEc: Add citation now
  45. Hong, M.K. ; Hakimi, S. ; Chen, Y.Y. ; Toyoda, H. ; Wu, C. ; Klenk, M. Generative AI for Product Design: Getting the Right Design and the Design Right. 2023 :
    Paper not yet in RePEc: Add citation now
  46. Hsu, Y.L. ; Lee, C.H. ; Kreng, V.B. The application of Fuzzy Delphi Method and Fuzzy AHP in lubricant regenerative technology selection. 2010 Expert Syst. Appl.. 37 419-425
    Paper not yet in RePEc: Add citation now
  47. Iskender, A. Holy or unholy? Interview with open AI’s ChatGPT. 2023 Eur. J. Tour. Res.. 34 3414-
    Paper not yet in RePEc: Add citation now
  48. Jeng, D.J.F. ; Tzeng, G.H. Social influence on the use of clinical decision support systems: revisiting the unified theory of acceptance and use of technology by the fuzzy DEMATEL technique. 2012 Comput. Ind. Eng.. 62 819-828
    Paper not yet in RePEc: Add citation now
  49. Ji, Z. ; Lee, N. ; Frieske, R. ; Yu, T. ; Su, D. ; Xu, Y. ; Fung, P. Survey of hallucination in natural language generation. 2023 ACM Comput. Surv.. 55 1-38
    Paper not yet in RePEc: Add citation now
  50. Jockers, M. Package ‘syuzhet’. cran. 2017 r-project.org. -
    Paper not yet in RePEc: Add citation now
  51. Kadaruddin, K. Empowering education through Generative AI: Innovative instructional strategies for tomorrow’s learners. 2023 Int. J. Bus. Law Educ.. 4 618-625
    Paper not yet in RePEc: Add citation now
  52. Kar, A.K. ; Tripathi, S.N. ; Malik, N. ; Gupta, S. ; Sivarajah, U. How does misinformation and capricious opinions impact the supply chain-A study on the impacts during the pandemic. 2023 Ann. Oper. Res.. 327 713-734

  53. Kaur, H. ; Singh, S.P. Multi-stage hybrid model for supplier selection and order allocation considering disruption risks and disruptive technologies. 2021 Int. J. Prod. Econ.. 231 -

  54. Kautish, P. ; Siddiqui, M. ; Siddiqui, A. ; Sharma, V. ; Alshibani, S.M. Technology-enabled cure and care: an application of innovation resistance theory to telemedicine apps in an emerging market context. 2023 Technol. Forecast. Soc. Change. 192 -

  55. Khalil, A. ; Shankar, A. ; Bodhi, R. ; Behl, A. ; Ferraris, A. Why do people resist drone food delivery services? An innovation resistance theory perspective. 2022 IEEE Trans. Eng. Manag.. 1-11
    Paper not yet in RePEc: Add citation now
  56. Khanal, S. ; Zhang, H. ; Taeihagh, A. Why and how is the power of Big Tech increasing in the policy process? The case of generative AI. 2024 Policy Soc.. uae012-
    Paper not yet in RePEc: Add citation now
  57. Kilic, H.S. ; Demirci, A.E. ; Delen, D. An integrated decision analysis methodology based on IF-DEMATEL and IF-ELECTRE for personnel selection. 2020 Decis. Support Syst.. 137 -
    Paper not yet in RePEc: Add citation now
  58. Korzynski, P. ; Mazurek, G. ; Altmann, A. ; Ejdys, J. ; Kazlauskaite, R. ; Paliszkiewicz, J. Generative artificial intelligence as a new context for management theories: analysis of ChatGPT. 2023 Central European Manag. J.. 31 3-13
    Paper not yet in RePEc: Add citation now
  59. Kshetri, N. ; Dwivedi, Y.K. ; Davenport, T.H. ; Panteli, N. Generative artificial intelligence in marketing: applications, opportunities, challenges, and research agenda. 2023 Int. J. Inf. Manag.. -
    Paper not yet in RePEc: Add citation now
  60. Kumar, A. Analysing the drivers of customer happiness at authorized workshops and improving retention. 2021 J. Retailing Consum. Serv.. 62 -

  61. Kumar, S. ; Raut, R.D. ; Agrawal, N. ; Cheikhrouhou, N. ; Sharma, M. ; Daim, T. Integrated blockchain and internet of things in the food supply chain: adoption barriers. 2022 Technovation. 118 -

  62. Kwon, K.H. ; Gruzd, A. Is offensive commenting contagious online? Examining public vs interpersonal swearing in response to Donald Trump's YouTube campaign videos. 2017 Internet Res.. 27 991-1010
    Paper not yet in RePEc: Add citation now
  63. Lee, Y. ; Hu, J. ; Lim, M.K. Maximising the circular economy and sustainability outcomes: an end-of-life tyre recycling outlets selection model. International Journal of Production Economics. 2021 . 232 -
    Paper not yet in RePEc: Add citation now
  64. Lewin, K. Field Theory in Social Science. 1951 Harper Row: London
    Paper not yet in RePEc: Add citation now
  65. Lim, W.M. ; Gunasekara, A. ; Pallant, J.L. ; Pallant, J.I. ; Pechenkina, E. Generative AI and the future of education: ragnarök or reformation? A paradoxical perspective from management educators. 2023 Int. J. Manag. Educ.. 21 -
    Paper not yet in RePEc: Add citation now
  66. Liu, V. ; Chilton, L.B. Design guidelines for prompt engineering text-to-image generative models. 2022 En : Proceedings of the 2022 CHI conference on human factors in computing systems. :
    Paper not yet in RePEc: Add citation now
  67. Luo, L. ; Xu, M. ; Zheng, Y. Informative or affective? Exploring the effects of streamers' topic types on user engagement in live streaming commerce. 2024 J. Retailing Consum. Serv.. 79 -

  68. Luong, V.H. ; Tarquini, A. ; Anadol, Y. ; Klaus, P. ; Manthiou, A. Is digital fashion the future of the metaverse? Insights from YouTube comments. 2024 J. Retailing Consum. Serv.. 79 -

  69. Manduchi, L., Pandey, K., Bamler, R., Cotterell, R., Däubener, S., Fellenz, S., . & Fortuin, V., 2024. On the challenges and opportunities in generative AI. arXiv preprint arXiv:2403.00025.
    Paper not yet in RePEc: Add citation now
  70. Mannuru, N.R. ; Shahriar, S. ; Teel, Z.A. ; Wang, T. ; Lund, B.D. ; Tijani, S. Artificial intelligence in developing countries: the impact of generative artificial intelligence (AI) technologies for development. 2023 Inf. Dev.. -
    Paper not yet in RePEc: Add citation now
  71. Martínez-Rolán, X. ; Corbacho-Valencia, J.M. ; Piñeiro-Otero, T. Use of generative AIs in the digital communication and marketing sector in Spain. 2023 En : Management for Digital Transformation. Springer International Publishing: Cham
    Paper not yet in RePEc: Add citation now
  72. Megahed, F.M. ; Chen, Y.J. ; Ferris, J.A. ; Knoth, S. ; Jones-Farmer, L.A. How generative AI models such as ChatGPT can be (mis) used in SPC practice, education, and research? An exploratory study. 2024 Qual. Eng.. 36 287-315
    Paper not yet in RePEc: Add citation now
  73. Meskó, B. ; Topol, E.J. The imperative for regulatory oversight of large language models (or generative AI) in healthcare. 2023 NPJ Digit. Med.. 6 120-
    Paper not yet in RePEc: Add citation now
  74. Migliore, G. ; Wagner, R. ; Cechella, F.S. ; Liébana-Cabanillas, F. Antecedents to the adoption of mobile payment in China and Italy: an integration of UTAUT2 and innovation resistance theory. 2022 Inf. Syst. Front. 24 2099-2122

  75. Miranda-Belmonte, H.U. ; Muñiz-Sánchez, V. ; Corona, F. Word embeddings for topic modeling: an application to the estimation of the economic policy uncertainty index. 2023 Expert Syst. Appl.. 211 -
    Paper not yet in RePEc: Add citation now
  76. Mohammad, S.M. ; Turney, P.D. Crowdsourcing a word–emotion association lexicon. 2013 Comput. Intell.. 29 436-465
    Paper not yet in RePEc: Add citation now
  77. Munaro, A.C. ; Barcelos, R.H. ; Maffezzolli, E.C.F. ; Rodrigues, J.P.S. ; Paraiso, E.C. Does your style engage? Linguistic styles of influencers and digital consumer engagement on YouTube. 2024 Comput. Hum. Behav.. 156 -
    Paper not yet in RePEc: Add citation now
  78. Munaro, A.C. ; Hübner Barcelos, R. ; Francisco Maffezzolli, E.C. ; Santos Rodrigues, J.P. ; Cabrera Paraiso, E. To engage or not engage? The features of video content on YouTube affecting digital consumer engagement. 2021 J. Consum. Behav.. 20 1336-1352
    Paper not yet in RePEc: Add citation now
  79. Murray, M.D. Generative ai art: Copyright infringement and fair use. 2023 SMU Sci. & Tech. L. Rev.. 26 259-
    Paper not yet in RePEc: Add citation now
  80. Nelson-Field, K. ; Riebe, E. ; Newstead, K. The emotions that drive viral video. 2013 Australas. Market J.. 21 205-211

  81. Nolan, S. ; Hockenbury, S. . 2022 En : Discovering Psychology. Macmillan:
    Paper not yet in RePEc: Add citation now
  82. Nova, K. Generative AI in healthcare: advancements in electronic health records, facilitating medical languages, and personalized patient care. 2023 J. Adv. Anal. Healthcare Manag.. 7 115-131
    Paper not yet in RePEc: Add citation now
  83. Ooi, K.B. ; Tan, G.W.H. ; Al-Emran, M. ; Al-Sharafi, M.A. ; Capatina, A. ; Chakraborty, A. The potential of Generative Artificial Intelligence across disciplines: perspectives and future directions. 2023 J. Comput. Inf. Syst.. 1-32
    Paper not yet in RePEc: Add citation now
  84. Orchard, T. ; Tasiemski, L. The rise of Generative AI and possible effects on the economy. 2023 Econ. Bus. Rev.. 9 9-26
    Paper not yet in RePEc: Add citation now
  85. Oyedijo, A. ; Francois Koukpaki, A.S. ; Kusi-Sarpong, S. ; Alfarsi, F. ; Yang, Y. Restraining forces and drivers of supply chain collaboration: evidence from an emerging market. 2022 Supply Chain Manag.: Int. J.. 27 409-430
    Paper not yet in RePEc: Add citation now
  86. Palmatier, R.W. ; Kumar, V. ; Harmeling, C.M. Customer Engagement Marketing. 2018 Springer Nature, Palgrave McMillan: Cham, Switzerland
    Paper not yet in RePEc: Add citation now
  87. Pansari, A. ; Kumar, V. Customer engagement: the construct, antecedents and consequences. 2017 J. Acad. Market. Sci.. 45 294-311

  88. Park, K. ; Lee, S. ; Doosti, S. ; Tan, Y. Provision of helpful review videos: effects of video characteristics on perceived helpfulness. 2023 Prod. Oper. Manag.. 32 2031-2048

  89. Pavlik, J.V. Collaborating with ChatGPT: Considering the implications of generative artificial intelligence for journalism and media education. 2023 Journal. Mass Commun. Educ.. 78 84-93
    Paper not yet in RePEc: Add citation now
  90. Plutchik, R. A general psychoevolutionary theory of emotion. 1980 En : Theories of Emotion. Academic Press:
    Paper not yet in RePEc: Add citation now
  91. Plutchik, R. Emotions and Life: Perspectives from Psychology, Biology, and Evolution. 2003 American Psychological Association:
    Paper not yet in RePEc: Add citation now
  92. Prasad Agrawal, K. Towards adoption of Generative AI in organisational settings. 2023 J. Comput. Inf. Syst.. 1-16
    Paper not yet in RePEc: Add citation now
  93. Rane, N. 2023. Role of ChatGPT and similar generative artificial intelligence (AI) in construction industry. Available at SSRN 4598258.
    Paper not yet in RePEc: Add citation now
  94. Ratten, V. ; Jones, P. Generative artificial intelligence (ChatGPT): implications for management educators. 2023 Int. J. Manag. Educ.. 21 -
    Paper not yet in RePEc: Add citation now
  95. Riahi, Y. ; Saikouk, T. ; Badraoui, I. ; Fosso Wamba, S. Researched topics, patterns, barriers and enablers of artificial intelligence implementation in supply chain: a Latent-Dirichlet-allocation-based topic-modelling and expert validation. 2023 Prod. Plann. Control. 1-28
    Paper not yet in RePEc: Add citation now
  96. Rogers, E.M. . 2010 En : Diffusion of Innovations. Free Press:
    Paper not yet in RePEc: Add citation now
  97. Russo, D. Navigating the complexity of generative ai adoption in software engineering. 2024 ACM Trans. Software Eng. Methodol.. 33 1-50
    Paper not yet in RePEc: Add citation now
  98. Sakas, D.P. ; Giannakopoulos, N.T. ; Terzi, M.C. ; Kamperos, I.D.G. ; Kanellos, N. What is the connection between Fintechs' video marketing and their vulnerable customers' brand engagement during crises?. 2023 Int. J. Bank Market.. -
    Paper not yet in RePEc: Add citation now
  99. Sallam, M. ; Khalil, R. ; Sallam, M. Benchmarking generative AI: a call for establishing a comprehensive framework and a generative AIQ test. 2024 Mesop. J. Artif. Intelli. Healthcare. 2024 69-75
    Paper not yet in RePEc: Add citation now
  100. Shi, J.L. ; Lai, W.H. Fuzzy AHP approach to evaluate incentive factors of high-tech talent agglomeration. 2023 Expert Syst. Appl.. 212 -
    Paper not yet in RePEc: Add citation now
  101. Singer, H. ; Özşahin, Ş. An interval-valued intuitionistic fuzzy analytic hierarchy process model for understanding consumer decision-making in non-wood forest product purchases. 2024 J. Retailing Consum. Serv.. 78 -

  102. Smits, J. ; Borghuis, T. Generative AI and intellectual property rights. 2022 En : Law and Artificial Intelligence: Regulating AI and Applying AI in Legal Practice. TMC Asser Press: The Hague
    Paper not yet in RePEc: Add citation now
  103. Sohn, K. ; Sung, C.E. ; Koo, G. ; Kwon, O. Artificial intelligence in the fashion industry: consumer responses to generative adversarial network (GAN) technology. 2020 Int. J. Retail Distrib. Manag.. 49 61-80
    Paper not yet in RePEc: Add citation now
  104. Su, J. ; Yang, W. Unlocking the power of ChatGPT: a framework for applying generative AI in education. ECNU Review of Education. 2023 . 6 355-366
    Paper not yet in RePEc: Add citation now
  105. Suominen, A. ; Deschryvere, M. ; Narayan, R. Uncovering value through exploration of barriers-A perspective on intellectual property rights in a national innovation system. 2023 Technovation. 123 -

  106. Swanson, D.J. ; Creed, A.S. Sharpening the focus of force field analysis. 2014 J. Change Manag.. 14 28-47
    Paper not yet in RePEc: Add citation now
  107. Tafesse, W. YouTube marketing: how marketers' video optimization practices influence video views. 2020 Internet Res.. 30 1689-1707
    Paper not yet in RePEc: Add citation now
  108. Taheri, B. ; Yousaf, A. ; Gannon, M. ; Mishra, A. e-commerce website customer engagement: delineating the role of UTAUT, vividness, and compulsion. 2024 J. Retailing Consum. Serv.. 79 -

  109. Tellis, G.J. ; MacInnis, D.J. ; Tirunillai, S. ; Zhang, Y. What drives virality (sharing) of online digital content? The critical role of information, emotion, and brand prominence. 2019 J. Market.. 83 1-20
    Paper not yet in RePEc: Add citation now
  110. Thorp, H.H. ChatGPT is fun, but not an author. 2023 Science. 379 313-
    Paper not yet in RePEc: Add citation now
  111. Tseng, M.L. ; Bui, T.D. ; Lan, S. ; Lim, M.K. ; Mashud, A.H.M. Smart product service system hierarchical model in banking industry under uncertainties. 2021 Int. J. Prod. Econ.. 240 -

  112. Tucker, C.E. The reach and persuasiveness of viral video ads. 2015 Market. Sci.. 34 281-296

  113. Uddin, S.J. ; Albert, A. ; Tamanna, M. ; Alsharef, A. YouTube as a source of information: early coverage of the COVID-19 pandemic in the context of the construction industry. 2023 Construct. Manag. Econ.. 41 402-427

  114. Van Doorn, J. ; Lemon, K.N. ; Mittal, V. ; Nass, S. ; Pick, D. ; Pirner, P. ; Verhoef, P.C. Customer engagement behavior: theoretical foundations and research directions. 2010 J. Serv. Res.. 13 253-266
    Paper not yet in RePEc: Add citation now
  115. Vartiainen, H. ; Tedre, M. Using artificial intelligence in craft education: crafting with text-to-image generative models. 2023 Digit. Creativ.. 34 1-21
    Paper not yet in RePEc: Add citation now
  116. Verma, A. ; Chakraborty, D. ; Verma, M. Barriers of food delivery applications: a perspective from innovation resistance theory using mixed method. 2023 J. Retailing Consum. Serv.. 73 -

  117. Wach, K. ; Duong, C.D. ; Ejdys, J. ; Kazlauskaitė, R. ; Korzynski, P. ; Mazurek, G. ; Ziemba, E. The dark side of generative artificial intelligence: A critical analysis of controversies and risks of ChatGPT. 2023 Entrepreneur. Bus. Econ. Rev.. 11 7-30
    Paper not yet in RePEc: Add citation now
  118. Wael Al-khatib, A. Drivers of generative artificial intelligence to fostering exploitative and exploratory innovation: a TOE framework. 2023 Technol. Soc.. 75 -

  119. Walkowiak, E. ; MacDonald, T. Generative AI and the Workforce: what Are the Risks?. 2023 :
    Paper not yet in RePEc: Add citation now
  120. Wamba, S.F. ; Queiroz, M.M. ; Jabbour, C.J.C. ; Shi, C.V. Are both generative AI and ChatGPT game changers for 21st-Century operations and supply chain excellence?. 2023 Int. J. Prod. Econ.. 265 -

  121. Wang, W.M. ; Lee, A.H. ; Peng, L.P. ; Wu, Z.L. An integrated decision making model for district revitalization and regeneration project selection. 2013 Decis. Support Syst.. 54 1092-1103
    Paper not yet in RePEc: Add citation now
  122. Wang, X. ; Zhao, T. ; Chang, C.T. An integrated FAHP-MCGP approach to project selection and resource allocation in risk-based internal audit planning: a case study. 2021 Comput. Ind. Eng.. 152 -
    Paper not yet in RePEc: Add citation now
  123. Weng, J.C. Putting Intellectual Robots to Work: Implementing Generative AI Tools in Project Management. 2023 NYU SPS Applied Analytics Laboratory:
    Paper not yet in RePEc: Add citation now
  124. Winkelmann, R. Econometric Analysis of Count Data. 2008 Springer Science & Business Media:

  125. Zarifhonarvar, A. Economics of chatgpt: A labor market view on the occupational impact of artificial intelligence. 2024 J. Electron. Bus. Digit. Econ.. 3 100-116
    Paper not yet in RePEc: Add citation now
  126. Zhang, P. ; Kamel Boulos, M.N. Generative AI in medicine and healthcare: promises, opportunities and challenges. 2023 Future Internet. 15 286-

  127. Zhang, W. ; Xie, R. ; Wang, Q. ; Yang, Y. ; Li, J. A novel approach for fraudulent reviewer detection based on weighted topic modelling and nearest neighbors with asymmetric Kullback–Leibler divergence. 2022 Decis. Support Syst.. 157 -
    Paper not yet in RePEc: Add citation now
  128. Zhao, K. ; Zhou, L. ; Zhao, X. Multi-modal emotion expression and online charity crowdfunding success. 2022 Decis. Support Syst.. 2022 -
    Paper not yet in RePEc: Add citation now

Cocites

Documents in RePEc which have cited the same bibliography

  1. How can big data and predictive analytics impact the performance and competitive advantage of the food waste and recycling industry?. (2025). Abumalloh, Rabab Ali ; Baabdullah, Abdullah M ; Nilashi, Mehrbakhsh ; Tan, Garry Wei-Han ; Dwivedi, Yogesh K ; Giannakis, Mihalis ; Ooi, Keng-Boon.
    In: Annals of Operations Research.
    RePEc:spr:annopr:v:348:y:2025:i:3:d:10.1007_s10479-023-05272-y.

    Full description at Econpapers || Download paper

  2. Leveraging Machine learning and generative AI for content Engagement: An Exploration of drivers for the success of YouTube videos. (2025). Mishra, Arindra Nath ; Sengupta, Pooja ; Kumar, Ajay ; Biswas, Baidyanath ; Coussement, Kristof.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:193:y:2025:i:c:s0148296325001535.

    Full description at Econpapers || Download paper

  3. Content dissimilarity and online review helpfulness: Contextual insights. (2025). Pei, Yanli ; Wang, Shan ; Karmakar, Shubhashis.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:187:y:2025:i:c:s0148296324005721.

    Full description at Econpapers || Download paper

  4. Creating meaningful insights from customer reviews: a methodological comparison of topic modeling algorithms and their use in marketing research. (2024). Adirci, Tue Ozansoy ; Yazici, GL.
    In: Journal of Marketing Analytics.
    RePEc:pal:jmarka:v:12:y:2024:i:4:d:10.1057_s41270-023-00256-0.

    Full description at Econpapers || Download paper

  5. Exploring the generative AI adoption in service industry: A mixed-method analysis. (2024). Gupta, Rohit ; Rathore, Bhawana.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002935.

    Full description at Econpapers || Download paper

  6. Are we ready for metaverse adoption in the service industry? Theoretically exploring the barriers to successful adoption. (2024). Gupta, Rohit ; Singh, Raunak Kumar ; Jaiswal, Mahadeo ; Rathore, Bhawana ; Biswas, Baidyanath.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001784.

    Full description at Econpapers || Download paper

  7. AMPS: Predicting popularity of short-form videos using multi-modal attention mechanisms in social media marketing environments. (2024). Cho, Minhwa ; Park, Eunil ; Jeong, Dahye.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000742.

    Full description at Econpapers || Download paper

  8. Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context. (2024). Rohit, Kumar ; Katiyar, Gagan ; Alzeiby, Ebtesam Abdullah ; Mehrotra, Ankit ; Shankar, Amit.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000249.

    Full description at Econpapers || Download paper

  9. Leveraging AI and NLP for Bank Marketing: A Systematic Review and Gap Analysis. (2024). Lessmann, Stefan ; Gerling, Christopher.
    In: Papers.
    RePEc:arx:papers:2411.14463.

    Full description at Econpapers || Download paper

  10. The effect of e-commerce livestreaming services on customer loyalty: a test of the chain mediation model. (2023). Ye, Xinmei ; Huang, Shi-Zheng ; Batool, Hira.
    In: Journal of Innovation and Entrepreneurship.
    RePEc:spr:joiaen:v:12:y:2023:i:1:d:10.1186_s13731-023-00310-2.

    Full description at Econpapers || Download paper

  11. Platform or Content Strategy? Exploring Engagement With Brand Posts on Different Social Media Platforms. (2023). Shen, Zheng.
    In: SAGE Open.
    RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231219096.

    Full description at Econpapers || Download paper

  12. Factors that affect consumer trust in product quality: a focus on online reviews and shopping platforms. (2023). Chung, Won Young ; Sung, Eunsuk ; Lee, Daeho.
    In: Palgrave Communications.
    RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-02277-7.

    Full description at Econpapers || Download paper

  13. How can big data and predictive analytics impact the performance and competitive advantage of the food waste and recycling industry?. (2023). Baabdullah, Abdullah ; Nilashi, Mehrbakhsh ; Abumalloh, Rabab Ali ; Tan, Garry Wei-Han ; Ooi, Keng-Boon ; Giannakis, Mihalis ; Dwivedi, Yogesh.
    In: Post-Print.
    RePEc:hal:journl:hal-05081422.

    Full description at Econpapers || Download paper

  14. Driving marketing outcomes through social media-based customer engagement. (2023). Kulikovskaja, Viktorija ; Hubert, Marco ; Grunert, Klaus G ; Zhao, Hong.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001923.

    Full description at Econpapers || Download paper

  15. Analysis of customers satisfaction with baby products: The moderating role of brand image. (2023). Alyami, Sultan ; Samad, Sarminah ; Abumalloh, Rabab Ali ; Alrizq, Mesfer ; Nilashi, Mehrbakhsh ; Alghamdi, Abdullah.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000814.

    Full description at Econpapers || Download paper

  16. New products or remanufactured products: Which is consumer-friendly under a closed-loop multi-level supply chain?. (2023). Moshtagh, Mohammad Sadegh ; Sarkar, Biswajit ; Vahedi-Nouri, Behdin ; Taleizadeh, Ata Allah.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000425.

    Full description at Econpapers || Download paper

  17. Effect of bargaining on pricing and retailing under a green supply chain management. (2023). Davoudi, Zahra ; Sarkar, Mitali ; Seifbarghy, Mehdi.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000322.

    Full description at Econpapers || Download paper

  18. Text mining-based four-step framework for smart speaker product improvement and sales planning. (2023). Park, Jeongeun ; Kim, Hayoung ; Yang, Donguk.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s096969892200279x.

    Full description at Econpapers || Download paper

  19. Designing marketing content for social commerce to drive consumer purchase behaviors: A perspective from speech act theory. (2023). Zhu, Zhen ; Hou, Ronglin ; Xu, Haifeng ; Wang, Fei.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002491.

    Full description at Econpapers || Download paper

  20. Investigating the Effects of Video-Based E-Word-of-Mouth on Consumers’ Purchase Intention: The Moderating Role of Involvement. (2022). Yin, Pengzhen ; Yang, Min ; Zhai, Lingyun ; Wang, Jingjing ; Li, Chenyang.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:15:p:9522-:d:879252.

    Full description at Econpapers || Download paper

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-09-29 23:04:18 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.