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2. Moderating effect of customers retail format perception on customer satisfaction formation: An empirical study of mini-supermarkets in an urban retail market setting. (2022). Kim, Woonho ; Azuma, Nobukazu ; Yokoyama, Narimasa.
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5. Drivers of customer satisfaction in the grocery retail industry: A longitudinal analysis across store formats. (2021). Montoya, Ricardo ; Goia, Marcel ; Levenier, Camilo.
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6. The impact of hard discounter presence on store satisfaction and store loyalty. (2021). Verhoef, Peter C ; Sloot, Laurens M ; Hunneman, Auke.
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1. The Influence of CSR on Airline Loyalty through the Mediations of Passenger Satisfaction, Airline Brand, and Airline Trust: Korean Market Focused. (2022). Chung, Sukhoon ; Lee, Sangryeong ; Park, Jin-Woo.
   In: Sustainability.
   RePEc:gam:jsusta:v:14:y:2022:i:8:p:4548-:d:791424.

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2. Element Matching and Configuration Path of Corporate Social Responsibility Performance. (2022). Jin, Xiangshan ; Wang, Hongwei ; Zhang, Dongsheng.
   In: Sustainability.
   RePEc:gam:jsusta:v:14:y:2022:i:11:p:6614-:d:826486.

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3. How do corporate social responsibility (CSR) and innovativeness increase financial gains? A customer perspective analysis. (2022). Ghanbarpour, Tohid ; Gustafsson, Anders.
   In: Journal of Business Research.
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4. The impact of corporate social responsibility activities on stakeholders value co‐creation behaviour. (2021). Rasool, Shahid ; Cerchione, Roberto ; Mubushar, Muhammad ; Haider, Muhammad Imtiaz.
   In: Corporate Social Responsibility and Environmental Management.
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5. A Bayesian resampling approach to estimate the difference in effect sizes in consumer social responses to CSR initiatives versus corporate abilities. (2021). Charles, Vincent ; Marquina, Percy.
   In: Corporate Social Responsibility and Environmental Management.
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6. Corporate social responsibility, emotions, and consumer loyalty in the food retail context: Exploring the moderating effect of regional identity. (2021). Gonzalez, Sandra Castro ; Ferrin, Pilar Fernandez ; Bande, Belen.
   In: Corporate Social Responsibility and Environmental Management.
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7. Do Corporate Social Responsibility Reports Convey Value Relevant Information? Evidence from Report Readability and Tone. (2021). Du, Shuili ; Yu, Kun.
   In: Journal of Business Ethics.
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8. Franchise et RSE : impact social et environnemental de la franchise. (2021). Bennaghmouch, Saloua ; Deparis, Martine ; Paquier, Marie-Catherine ; Sadok, Hocine ; Oueslati, Hanene ; Cohen, Gerald.
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9. Effects of Retailers’ Corporate Social Responsibility on Retailer Equity and Consumer Usage Intention. (2021). Ho, Seong.
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10. The Nexus of CSR and Co-Creation: A Roadmap towards Consumer Loyalty. (2021). Ullah, Zia ; Khan, Waris Ali ; Sabir, Raja Irfan ; Ahmad, Naveed ; Arshad, Muhammad Zulqarnain ; Scholz, Miklas.
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11. Analyzing the effects of private-label supplier disclosure on retailer image. (2021). Prez-Santamara, Samanta ; Martos-Partal, Mercedes.
    In: Journal of Retailing and Consumer Services.
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12. Segmentation of both reviewers and businesses on social media. (2021). Erevelles, Sunil ; Moon, Sangkil ; Jalali, Nima.
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13. Does sustainability sell? The impact of sustainability claims on the success of national brands’ new product introductions. (2021). Verhoef, Peter C ; van Doorn, Jenny ; Risselada, Hans.
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14. Impact of customers’ perceptions regarding corporate social responsibility and irresponsibility in the grocery retailing industry: The role of corporate reputation. (2021). Demoulin, Nathalie ; Pauwels-Delassus, Veronique ; Swaen, Valerie.
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15. The non-linear effect of CSR on firms’ systematic risk: International evidence. (2021). Shamsuddin, Abul ; Li, Zhicheng ; Farah, Tazrina.
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17. Corporate social responsibility and consumers relationship intention. (2020). Mainardes, Emerson ; Nossa, Valcemiro ; Haase, Marcela Rocha.
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18. Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty. (2020). Markovic, Stefan ; Iglesias, Oriol ; Bagherzadeh, Mehdi ; Singh, Jatinder Jit.
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19. Sustainability Claims and Perceived Product Quality: The Moderating Role of Brand CSR. (2020). Verhoef, Peter C ; van Doorn, Jenny ; Risselada, Hans.
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20. Eco-Packaging and its Market Performance: UPC-level Sales, Brand Spillover Effects, and Curvilinearity. (2020). Choi, Sun Hee ; Lee, Sangno.
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21. Do Stakeholders Modulate Philanthropic Strategy? Corporate Philanthropy as Stakeholders’ Engagement. (2020). Rodriguez-Gomez, Sara ; Garde-Sanchez, Raquel ; Lopez-Perez, Maria Victoria ; Arco-Castro, Maria Lourdes.
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22. Taking Another Look at Airline CSR: How Required CSR and Desired CSR Affect Customer Loyalty in the Airline Industry. (2020). Kim, Yaeri ; Roh, Taewoo ; Lee, Seojin Stacey.
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23. Retailer corporate social responsibility and consumer citizenship behavior: The mediating roles of perceived consumer effectiveness and consumer trust. (2020). Dang, Van Thac ; Pervan, Simon ; Nguyen, Ninh.
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24. Analysing the importance of sustainability‐oriented service quality in competition environment. (2020). Ozturkoglu, Yucel ; Ozbekler, Turkan Muge.
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25. Give or take? Consumers ambivalent perspectives on the relationship between a firms corporate social responsibility engagement and its responsible tax payments. (2019). Harari, Tali Te'Eni ; Rosenstreich, Eyal ; Toderalon, Anat.
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26. CSR, Trust, Brand Loyalty and Brand Equity: Empirical Evidences from Sportswear Industry in the NCR Region of India. (2019). Jain, Vranda ; Sharma, Rajesh.
    In: Metamorphosis: A Journal of Management Research.
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27. Society or the environment? Understanding how consumers evaluate brand messages about corporate social responsibility activities. (2019). Hanson, Sara ; Murthy, Nagesh ; Jiang, Lan ; Ye, Jun.
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28. Corporate Social Responsibility and Firm Risk: Theory and Empirical Evidence. (2019). Koskinen, Yrjö ; Albuquerque, Rui ; Zhang, Chendi.
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29. The Effect of Corporate Social Responsibility on Customer Loyalty in Mobile Telephone Companies. (2019). Zilakaki, Eleni ; Dimitriadis, Efstathios.
    In: International Journal of Economics & Business Administration (IJEBA).
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30. Do Mystery Shoppers Really Predict Customer Satisfaction and Sales Performance?. (2019). Natter, Martin ; Blessing, Gerald.
    In: Journal of Retailing.
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31. The value of being socially responsible: A primal-dual approach. (2019). Stefanou, Spiro ; Puggioni, Daniela.
    In: European Journal of Operational Research.
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32. Consumers heterogeneous preferences for corporate social responsibility in the food industry. (2018). Caracciolo, Francesco ; Vecchio, Riccardo ; Lerro, Marco ; Cembalo, Luigi ; Pascucci, Stefano.
    In: Corporate Social Responsibility and Environmental Management.
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33. Corporate Social Responsibility and Firm Financial Performance: The Mediating Role of Productivity. (2018). HASAN, IFTEKHAR ; Kobeissi, Nada ; Liu, Liuling ; Wang, Haizhi.
    In: Journal of Business Ethics.
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34. Benefit as a Medium for Value Creation and Innovation. (2018). Barnard, Brian.
    In: Expert Journal of Marketing.
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35. Green CSR and Brand Attitude: The Role of Stereotype Content Model. (2018). Balqiah, Tengku Ezni.
    In: European Research Studies Journal.
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36. The Value of Being Socially Responsible. A Primal-Dual Approach. (2018). Stefanou, Spiro ; Spiro, Stefanou ; Daniela, Puggioni.
    In: Working Papers.
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37. Does Customer Loyalty Depend on Corporate Social Responsibility?. (2017). Milena, Stanisavljevi .
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38. Corporate social responsibility and degrees of operating and financial leverage. (2017). Harjoto, Maretno Agus.
    In: Review of Quantitative Finance and Accounting.
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39. The impact of corporate social responsibility on customer attitudes and retention—the moderating role of brand success indicators. (2017). Verhoef, Peter C ; Bugel, Marnix S ; Onrust, Marjolijn ; Doorn, Jenny.
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40. How Does It Fit? Exploring the Congruence Between Organizations and Their Corporate Social Responsibility (CSR) Activities. (2017). , Menno ; Meer, Mark .
    In: Journal of Business Ethics.
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41. Consumers’ Perceptions of Retail Business Ethics and Loyalty to the Retailer: The Moderating Role of Social Discount Practices. (2017). Diallo, Mbaye Fall ; Lambey-Checchin, Christine.
    In: Journal of Business Ethics.
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42. Predicting behavioral loyalty through corporate social responsibility: The mediating role of involvement and commitment. (2017). Inoue, Yuhei ; McDonald, Heath ; Funk, Daniel C.
    In: Journal of Business Research.
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43. The Impact of Corporate Social Responsibility on Customer Loyalty. (2016). Stanisavljevi, Milena.
    In: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2016), Rovinj, Croatia.
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44. The impacts of corporate social responsibility, service quality, and transparency on relationship quality and customer loyalty in the hotel industry. (2016). Kim, Sung-Bum.
    In: Asian Journal of Sustainability and Social Responsibility.
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45. Impact of Corporate Social Responsibility on Customer Satisfaction and Retention: Evidence from the Banking Sector of Pakistan. (2016). Junaid, Tehreem ; Masood, Sameen ; Jibran, Muhammad Ali.
    In: International Journal of Financial Economics.
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46. Ethically minded consumer behavior: Scale review, development, and validation. (2016). Kohlbacher, Florian ; Sudbury-Riley, Lynn.
    In: Journal of Business Research.
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47. Motivations and barriers for corporate social responsibility reporting: Evidence from the airline industry. (2016). Kuo, Tsai Chi ; Phuong, Nguyen Thi ; Hsu, Chia-Wei.
    In: Journal of Air Transport Management.
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48. You decide, we donate: Strengthening consumer–brand relationships through digitally co-created social responsibility. (2016). Heath, Timothy B ; Kull, Alexander J.
    In: International Journal of Research in Marketing.
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49. Corporate social responsibility and firm financial performance: the mediating role of productivity. (2016). HASAN, IFTEKHAR ; Kobeissi, Nada ; Liu, Liuling ; Wang, Haizhi.
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50. The Impact of Consumer Confidence on Store Satisfaction and Share of Wallet Formation. (2015). Verhoef, Peter C ; Sloot, Laurens M ; Hunneman, Auke.
    In: Journal of Retailing.
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