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1. Rail-based public transportation service quality and customer satisfaction: a decade of insights and advances. (2025). Ahmad, Abdulaziz ; Ibrahim, Sanusi ; Zhang, Yinggui.
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2. Assessing Users’ Satisfaction with the Urban Central Metro Station Area in Chengdu: An SEM-IPA Approach. (2025). Shen, Zhongwei ; Liang, Pengpeng ; Zhao, YU ; Song, Wen ; Ma, Jiexi.
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3. RAIL TRANSPORT SERVICES IN ROMANIA: PERCEPTIONS, PROBLEMS AND PERSPECTIVES. (2024). Nastac, Corina Cristiana.
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4. The role of physical and social environments on the loyalty toward urban rail services: A consideration of stations and onboard. (2024). Truong, Thi ; Li, Zhi-Chun ; Nguyen-Phuoc, Duy Quy ; Ho-Mai, Nhi Thao.
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5. The New Norm, a reality or a fiction? A longitudinal passenger satisfaction study on the persisting effects of COVID-19. (2024). Aghighi, Mohammad Amin ; Habibian, Meeghat ; Mesbah, Mahmoud ; Latifi, Kian.
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6. Exploring the behavioral adoption of automated parcel locker systems under COVID-19. (2024). Jang, Sunghoon ; Hong, Doosun ; Lee, Chungwon.
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7. Is it possible to attract private vehicle users towards public transport? Understanding the key role of service quality, satisfaction and involvement on behavioral intentions. (2023). Oa, Rocio.
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8. Investigating Parents’ Attitudes towards the Use of Child Restraint Systems by Comparing Non-Users and User Parents. (2023). Thotongkam, Woraanong ; Ratanavaraha, Vatanavongs ; Champahom, Thanapong ; Jomnonkwao, Sajjakaj ; Rodpon, Porntip ; Jongkol, Pornsiri.
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10. Investigating the Impacts of Urban–Rural Bus Service Quality on Rural Residents’ Travel Choices Using an SEM–MNL Integration Model. (2023). Ma, Xinwei ; Zhu, Minqing ; Li, Mingzhi ; Cui, Hongjun.
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12. Is the relationship between the perceived service quality and passenger loyalty linear or non-linear? A novel model-independent interpretation method is applied. (2023). Sun, Shichao ; Zhou, Linlin ; Wang, KE ; Zhang, Hui.
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13. How does the state of bus operations influence passengers’ service satisfaction? A method considering the differences in passenger preferences. (2023). Di, Xiaojian ; Lin, Pengfei ; Mao, Li-Zeng ; Wang, Jing-Jing ; Yu, Jiangbo ; Weng, Jiancheng.
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22. Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing. (2021). Joewono, Tri Basuki ; Rizki, Muhamad ; Matthew, Ariel.
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26. Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach. (2021). van Nguyen, Tiep ; Le, Phuong Thi ; Nguyen-Phuoc, Duy Q ; Su, Diep Ngoc ; Phuong, Anh Thi.
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28. Effects of COVID-19 on rail passengers’ crowding perceptions. (2021). Shiwakoti, Nirajan ; Aghabayk, Kayvan ; Esmailpour, Javad.
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29. Investigating the determinants to retain spurious-loyalty passengers: A data-fusion based approach. (2021). Duan, Zhengyu ; Yao, Yukun ; Sun, Shichao ; Xu, Lingyu.
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30. Determinants to parking mode alternatives: A model integrating technology acceptance model and satisfaction–loyalty model. (2021). Niu, Zhipeng ; Hu, Xiaowei ; Wang, Siqing ; Qi, Shouming ; Yang, Haihua.
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32. Heterogeneity in passenger satisfaction with air-rail integration services: Results of a finite mixture partial least squares model. (2021). Yuan, Yalong ; Ruan, Xinpei ; Feng, Tao ; Rasouli, Soora ; Yang, Min.
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34. The impact of service quality and price on passengers loyalty towards low-cost airlines: The Southeast Asia perspective. (2021). Yahya, Yazkhiruni ; Shen, Chao.
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35. Public transport users versus private vehicle users: differences about quality of service, satisfaction and attitudes toward public transport in Madrid (Spain). (2021). de Ona, Rocio ; Est, Esperanza.
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36. The Impact of Service Quality and Customer Satisfaction on Reuse Intention in Urban Rail Transit in Tianjin, China. (2020). Zhang, Zhe ; Wang, Yuning ; Zhu, Mengyuan.
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37. Weighted Variables Using Best-Worst Scaling in Ordered Logit Models for Public Transit Satisfaction. (2020). Dellolio, Luigi ; Mendoza-Arango, Ivan Manuel ; Echaniz, Eneko ; Gutierrez-Gonzalez, Eduardo.
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38. Passenger Satisfaction Evaluation of Public Transportation Using Pythagorean Fuzzy MULTIMOORA Method under Large Group Environment. (2020). Li, Xu-Hui ; Huang, Lin ; Liu, Hu-Chen.
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39. Passengers’ Expectations on Airlines’ Services: Design of a Stated Preference Survey and Preliminary Outcomes. (2020). Bellizzi, Maria Grazia ; Dellolio, Luigi ; Eboli, Laura ; Mazzulla, Gabriella ; Forciniti, Carmen.
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40. The role of involvement with public transport in the relationship between service quality, satisfaction and behavioral intentions. (2020). de Oa, Juan.
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41. Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country. (2020). Vajari, Mohammad Abrari ; Aghabayk, Kayvan ; Esmailpour, Javad ; de Gruyter, Chris.
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42. Quantifying preference heterogeneity in transit service desired quality using a latent class choice model. (2020). Mohamed, Moataz ; Eldeeb, Gamal.
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43. The perception of service quality among paratransit users in Metro Manila using structural equations modelling (SEM) approach. (2020). Christopher, Noriel ; Jon, Niki ; Angelo, Mark ; de Veyra, Janna M.
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44. Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity. (2020). Bellizzi, Maria Grazia ; Eboli, Laura ; Allen, Jaime ; Mazzulla, Gabriella ; Forciniti, Carmen.
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45. Student Heavy Work Investment, Burnout, and Their Antecedents: The Case of Serbia. (2020). Ivanovic, Tatjana ; Ivancevic, Sonja ; Cudanov, Mladen ; Maricic, Milica.
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46. Intra-Urban Spatial Disparities in User Satisfaction with Public Transport Services. (2019). Nogues, Soledad ; Cordera, Ruben ; Dellolio, Luigi ; Gonzalez-Gonzalez, Esther.
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47. Understanding public transport satisfaction: Using Maslows hierarchy of (transit) needs. (2019). de Dios, Juan ; Muoz, Juan Carlos ; Allen, Jaime.
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48. Comparing best-worst and ordered logit approaches for user satisfaction in transit services. (2019). Dell'Olio, Luigi ; Echaniz, Eneko ; Ho, Chinh Q ; Rodriguez, Andres.
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49. Effect of a major network reform on bus transit satisfaction. (2019). Rosell, Jordi ; Muoz, Juan Carlos ; Allen, Jaime.
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50. Modeling passengers’ loyalty to public transit in a two-dimensional framework: A case study in Xiamen, China. (2019). Duan, Zhengyu ; Sun, Shichao.
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