- Alola U.V.; Olugbade O.A.; Avci T.; Öztüren A. Customer incivility and employees’ outcomes in the hotel: Testing the mediating role of emotional exhaustion. Tour. Manag. Perspect. 2019, 29, 9-17.
Paper not yet in RePEc: Add citation now
- Bitner M.J. Servicescapes: The Impact of Physical Surroundings on Customers and Employees. J. Mark. 1992, 56, 57-71.
Paper not yet in RePEc: Add citation now
- Born M.; Akkerman A.; Thommes K. Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization. Soc. Sci. Res. 2016, 56, 58-72.
Paper not yet in RePEc: Add citation now
Chen Y.P.; Shaffer M.A. The influences of perceived organizational support and motivation on self-initiated expatriates’ organizational and community embeddedness. J. World Bus. 2017, 52, 197-208.
- Cheng J.C.; O-Yang Y. Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support. Int. J. Hosp. Manag. 2018, 72, 78-85.
Paper not yet in RePEc: Add citation now
- Choi H.M.; Mohammad A.A.A.; Kim W.G. Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout. Int. J. Hosp. Manag. 2019, 82, 199-208.
Paper not yet in RePEc: Add citation now
De Clercq D.; Azeem M.U.; Haq I.U.; Bouckenooghe D. The stress-reducing effect of coworker support on turnover intentions: Moderation by political ineptness and despotic leadership. J. Bus. Res. 2020, 111, 12-24.
DeConinck J.B. The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees’ level of trust. J. Bus. Res. 2010, 63, 1349-1355.
- Ferrin D.L.; Dirks K.T. Trust in Leadership: Meta-Analytic Findings and Implications for Research and Practice. J. Appl. Psychol. 2002, 87, 611-628.
Paper not yet in RePEc: Add citation now
- Hair J.F.; Black W.C.; Babin B.J.; Anderson R.E. Multivariate Data Analysis; Prentice-Hall: Upper Saddle River, NJ, USA, 2010.
Paper not yet in RePEc: Add citation now
- Hakanen J.J.; Peeters M.C.; Schaufeli W.B. Different types of employee well-being across time and their relationships with job crafting. J. Occup. Health Psychol. 2018, 23, 289-301.
Paper not yet in RePEc: Add citation now
Han H.; Hyun S.S. Green indoor and outdoor environment as nature-based solution and its role in increasing customer/employee mental health, well-being, and loyalty. Bus. Strateg. Environ. 2019, 28, 629-641.
- He Y.; Lai K.K.; Lu Y. Linking organizational support to employee commitment: Evidence from hotel industry of China. Int. J. Hum. Resour. Manag. 2011, 22, 197-217.
Paper not yet in RePEc: Add citation now
- Huang S.; van der Veen R.; Song Z. The impact of coping strategies on occupational stress and turnover intentions among hotel employees. J. Hosp. Mark. Manag. 2018, 27, 926-945.
Paper not yet in RePEc: Add citation now
- Jeaheng Y.; Al-Ansi A.; Han H. Halal-friendly hotels: Impact of halal-friendly attributes on guest purchase behaviors in the Thailand hotel industry. J. Travel Tour. Mark. 2019, 36, 729-746.
Paper not yet in RePEc: Add citation now
- Joseph Sirgy M. Promoting quality-of-life and well-being research in hospitality and tourism. J. Travel Tour. Mark. 2019, 36, 1-13.
Paper not yet in RePEc: Add citation now
Karatepe O.M.; Olugbade O.A. The effects of work social support and career adaptability on career satisfaction and turnover intentions. J. Manag. Organ. 2017, 23, 337-355.
- Karatepe O.M.; Uludag O. Role stress, burnout and their effects on frontline hotel employees’ job performance: Evidence from Northern Cyprus. Int. J. Tour. Res. 2008, 10, 111-126.
Paper not yet in RePEc: Add citation now
- Kim J.J.; Lee Y.; Han H. Exploring competitive hotel selection attributes among guests: An importance-performance analysis. J. Travel Tour. Mark. 2019, 36, 998-1011.
Paper not yet in RePEc: Add citation now
- Kim S.S.; Im J.; Hwang J. The effects of mentoring on role stress, job attitude, and turnover intention in the hotel industry. Int. J. Hosp. Manag. 2015, 48, 68-82.
Paper not yet in RePEc: Add citation now
- Lee J.H.J.; Ok C. Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor. Int. J. Hosp. Manag. 2012, 31, 1101-1112.
Paper not yet in RePEc: Add citation now
- Leiter M.P.; Meechan K.A. Role Structure and Burnout in the Field of Human Services. J. Appl. Behav. Sci. 1986, 22, 47-52.
Paper not yet in RePEc: Add citation now
- Li J.J.; Bonn M.A.; Ye B.H. Hotel employee’s artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate. Tour. Manag. 2019, 73, 172-181.
Paper not yet in RePEc: Add citation now
- Limpanitgul T.; Robson M.J.; Gould-Williams J.; Lertthaitrakul W. Effects of co-worker support and customer cooperation on service employee attitudes and behaviour: Empirical evidence from the airline industry. J. Hosp. Tour. Manag. 2013, 20, 23-33.
Paper not yet in RePEc: Add citation now
- Loi R.; Ao O.K.Y.; Xu A.J. Perceived organizational support and coworker support as antecedents of foreign workers’ voice and psychological stress. Int. J. Hosp. Manag. 2014, 36, 23-30.
Paper not yet in RePEc: Add citation now
- Morgan R.M.; Hunt S.D. The Commitment-Trust Theory of Relationship Marketing. J. Mark. 1994, 58, 20-38.
Paper not yet in RePEc: Add citation now
- Nazir S.; Shafi A.; Qun W.; Nazir N.; Tran Q.D. Influence of organizational rewards on organizational commitment and turnover intentions. Empl. Relat. 2016, 38, 596-619.
Paper not yet in RePEc: Add citation now
- Parker D.F.; DeCotiis T.A. Organizational determinants of job stress. Organ. Behav. Hum. Perform. 1983, 32, 160-177.
Paper not yet in RePEc: Add citation now
- Radic A.; Arjona-Fuentes J.M.; Ariza-Montes A.; Han H.; Law R. Job demands–job resources (JD-R) model, work engagement, and well-being of cruise ship employees. Int. J. Hosp. Manag. 2020, 88, 102518.
Paper not yet in RePEc: Add citation now
- Rousseau V.; Salek S.; Aubé C.; Morin E.M. Distributive Justice, Procedural Justice, and Psychological Distress: The Moderating Effect of Coworker Support and Work Autonomy. J. Occup. Health Psychol. 2009, 14, 305-317.
Paper not yet in RePEc: Add citation now
- Shih S.P.; Jiang J.J.; Klein G.; Wang E. Job burnout of the information technology worker: Work exhaustion, depersonalization, and personal accomplishment. Inf. Manag. 2013, 50, 582-589.
Paper not yet in RePEc: Add citation now
- Susskind A.M.; Michele Kacmar K.; Borchgrevink C.P. Customer service providers’ attitudes relating to customer service and customer satisfaction in the customer-server exchange. J. Appl. Psychol. 2003, 88, 179-187.
Paper not yet in RePEc: Add citation now
- Tews M.J.; Michel J.W.; Ellingson J.E. The Impact of Coworker Support on Employee Turnover in the Hospitality Industry. Gr. Organ. Manag. 2013, 38, 630-653.
Paper not yet in RePEc: Add citation now
- Trang H.L.T.; Lee J.S.; Han H. How do green attributes elicit pro-environmental behaviors in guests? The case of green hotels in Vietnam. J. Travel Tour. Mark. 2019, 36, 14-28.
Paper not yet in RePEc: Add citation now
- Tsui A.S.; Pearce J.L.; Porter L.W.; Tripoli A.M. Alternative Approaches to the Employee-Organization Relationship: Does Investment in Employees Pay Off?. Acad. Manag. J. 1997, 40, 1089-1121.
Paper not yet in RePEc: Add citation now
- Yu J.; Ariza-Montes A.; Hernández-Perlines F.; Vega-Muñoz A.; Han H. Hotels’ eco-friendly physical environment as nature-based solutions for decreasing burnout and increasing job satisfaction and performance. Int. J. Environ. Res. Public Health 2020, 17.
Paper not yet in RePEc: Add citation now