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Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs. (2024). Eyupoglu, Serife ; Madueke, Chioma Judith.
In: Sustainability.
RePEc:gam:jsusta:v:16:y:2024:i:21:p:9175-:d:1504365.

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  12. The impact of technology service quality on Bangladeshi banking consumers satisfaction during the pandemic situation: Green development and innovation perspective in banking service. (2024). Khaled, S M ; Pervin, Most Tahura ; Uddin, Md Zahir ; Khan, Md Rahat.
    In: Innovation and Green Development.
    RePEc:eee:ingrde:v:3:y:2024:i:2:s2949753123000887.

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  13. Technology adoption as survival strategy for small and medium enterprises during COVID-19. (2023). Mishrif, Ashraf ; Khan, Asharul.
    In: Journal of Innovation and Entrepreneurship.
    RePEc:spr:joiaen:v:12:y:2023:i:1:d:10.1186_s13731-023-00317-9.

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  14. Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation. (2023). Ayinaddis, Samuel Godadaw ; Taye, Birhan Ambachew ; Yirsaw, Bantie Getnet.
    In: Journal of Innovation and Entrepreneurship.
    RePEc:spr:joiaen:v:12:y:2023:i:1:d:10.1186_s13731-023-00287-y.

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  15. Does privacy and ease of use influence user trust in digital banking applications in Spain and Portugal?. (2023). Fernandez-Fernandez, Maria ; Martinez-Navalon, Juan-Gabriel ; Alberto, Fernanda Pedrosa.
    In: International Entrepreneurship and Management Journal.
    RePEc:spr:intemj:v:19:y:2023:i:2:d:10.1007_s11365-023-00839-4.

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  16. Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction. (2023). Arshad, Muhammad Usman ; Munir, Muhammad ; Khan, Fahad Najeeb.
    In: Future Business Journal.
    RePEc:spr:futbus:v:9:y:2023:i:1:d:10.1186_s43093-023-00201-8.

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  17. E-Banking Convergence and the Adopter€™s Behavior Changing Across EU Countries. (2023). LINCARU, Cristina ; Oprisan, Oana ; Pirciog, Camelia Speranta ; Grigorescu, Adriana.
    In: SAGE Open.
    RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231220455.

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  18. Online Banking Service Practices and Its Impact on E-Customer Satisfaction and E-Customer Loyalty in Developing Country of South Asia-Nepal. (2023). Sah, Gunja Kumari ; Gautam, Dhruba Kumar.
    In: SAGE Open.
    RePEc:sae:sagope:v:13:y:2023:i:3:p:21582440231185580.

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  19. Customers’ satisfaction with fintech services: evidence from Brazil. (2023). Nossa, Silvania Neris ; Ferreira, Priscilla Maria ; Mainardes, Emerson Wagner.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00156-x.

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  20. Living Labs for AI-Enabled Public Services: Functional Determinants, User Satisfaction, and Continued Use. (2023). Kim, Younhee ; Myeong, Seunghwan ; Jahn, Michael.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:11:p:8672-:d:1156957.

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  21. Examining the Role of Self-Reliance, Social Domination, Perceived Surveillance, and Customer Support with Respect to the Adoption of Mobile Banking. (2023). Khan, Mohammed Arshad ; Wasiq, Mohammad ; Asif, Mohammad ; Alhumoudi, Hamad.
    In: IJERPH.
    RePEc:gam:jijerp:v:20:y:2023:i:5:p:3854-:d:1076123.

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  22. Structural analysis of the future of Iranian online banking employing a MICMAC approach. (2022). Alavizadeh, Seyed Mohammad ; Torabi, Mohsen ; Fathi, Mohammad Reza ; Zeinali, Mahsa.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:183:y:2022:i:c:s0040162522004644.

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  23. Analysing the Impact of e-Banking and Socio-Demographic Factors on Customer Satisfaction with Banking Services using Graphical Visualization. (2022). Ilie, Margareta ; Moraru, Andreea-Daniela.
    In: Economics and Applied Informatics.
    RePEc:ddj:fseeai:y:2022:i:3:p:149-156.

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  24. Exploring the possibility of applying the GOMS model to e-banking software design. (2021). Baftiu, Naim ; Mjaku, Malush.
    In: Technium Social Sciences Journal.
    RePEc:tec:journl:v:18:y:2021:i:1:p:593-603.

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  25. Which Service Attributes Sway Internet Service Providers? Analysis Through Triangulation Approach. (2021). Manzoor, Shazia ; Mahmood, Asif.
    In: SAGE Open.
    RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211067232.

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  26. Determining the Effect of Banking Service Quality on Customer Loyalty Using Customer Satisfaction as a Mediating Variable: An Applied Study on the Jordanian Commercial Banking Sector. (2021). Fattah, Zaher Abdel.
    In: International Business Research.
    RePEc:ibn:ibrjnl:v:14:y:2021:i:4:p:58.

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  27. Mathematical Interpretation of Global Competition between Payment Systems. (2021). Cai, Xinyu ; Milojevic, Marko ; Syromyatnikov, Denis ; Lusarczyk, Beata ; Kurilova, Anastasia.
    In: Mathematics.
    RePEc:gam:jmathe:v:9:y:2021:i:17:p:2070-:d:623026.

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  28. A Study on Customers Attitude towards the Problems of Internet Banking Services in Madurai City. (2021). , Randy ; Sujatha, A.
    In: ComFin Research.
    RePEc:acg:comfin:v:9:y:2021:i:1:p:17-21.

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  29. The effect of individual factors on user behaviour and the moderating role of trust: an empirical investigation of consumers’ acceptance of electronic banking in the Kurdistan Region of Iraq. (2020). Taha, Yadgar.
    In: Financial Innovation.
    RePEc:spr:fininn:v:6:y:2020:i:1:d:10.1186_s40854-020-00206-0.

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  30. Online Service Quality Determinants and E-trust in Internet Shopping: A Psychometric Approach. (2020). Bhat, Suhail Ahmad ; Darzi, Mushtaq Ahmad.
    In: Vikalpa: The Journal for Decision Makers.
    RePEc:sae:vikjou:v:45:y:2020:i:4:p:207-222.

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  31. The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector. (2020). Zhengliang, XU ; Khatoon, Sadia ; Hussain, Hamid.
    In: SAGE Open.
    RePEc:sae:sagope:v:10:y:2020:i:2:p:2158244020935887.

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  32. Determinants of the Continued Intention of College Students in China to Use DiDi Mobile Car-Sharing Services. (2019). Tianyu, Zhao ; Chuanyong, Luo ; Mensah, Isaac Kofi ; Zeng, Guohua.
    In: SAGE Open.
    RePEc:sae:sagope:v:9:y:2019:i:4:p:2158244019893697.

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  33. Customers€™ Expectation, Satisfaction, and Repurchase Intention of Used Products Online: Empirical Evidence From China. (2019). Farrukh, Muhammad ; Khan, Muhammad Shahid ; Ashfaq, Muhammad ; Yun, Jiang ; Waheed, Abdul.
    In: SAGE Open.
    RePEc:sae:sagope:v:9:y:2019:i:2:p:2158244019846212.

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