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How Does Corporate Social Responsibility Engagement Influence Word of Mouth on Twitter? Evidence from the Airline Industry. (2019). Xiao, Xinning ; Vo, Tam Thien ; Ho, Shuk Ying.
In: Journal of Business Ethics.
RePEc:kap:jbuset:v:157:y:2019:i:2:d:10.1007_s10551-017-3679-z.

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  1. The impact of digital CSR disclosure on customer trust and Engagement: The moderating role of consumer deontology and law obedience. (2025). Ioannidis, Alexis ; Alarfaj, Weam ; Leonidou, Leonidas C ; Alhumud, Abdullah Abdulaziz.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:186:y:2025:i:c:s0148296324005393.

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  2. Consumer perceived corporate social responsibility and electronic word of mouth in social media: mediating role of consumer–company identification and moderating role of user-generated content. (2024). Sharma, Rajesh.
    In: Journal of Financial Services Marketing.
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  3. The role of social media in CSR performance: An integrated institutional and resource dependence perspective. (2024). Tang, Yuqi ; Liu, Xiaming ; Ye, Silin ; Zhou, Jing.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:184:y:2024:i:c:s0148296324003849.

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  4. Exploring the factors affecting the implementation of corporate social responsibility from a strategic perspective. (2023). Cheng, Fei-Chun ; Sheh, Dong-Yu ; Wu, Chao-Chan.
    In: Palgrave Communications.
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  5. Effects of brand community social responsibility: roles of collective self-esteem and altruism. (2023). Zhou, Zhimin ; Wang, Yucheng ; Zheng, Yaqin ; Liu, Shixiong.
    In: Journal of Brand Management.
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  6. Can CSR foster brand defense? A moderated-mediation model of the role of brand passion. (2023). Ghantous, Nabil ; Hemsley-Brown, Jane ; Alnawas, Ibrahim.
    In: Journal of Brand Management.
    RePEc:pal:jobman:v:30:y:2023:i:3:d:10.1057_s41262-022-00296-4.

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  7. Green Practices and Customer Evaluations of the Service Experience: The Moderating Roles of External Environmental Factors and Firm Characteristics. (2023). Jiang, Wei ; Wang, Liwen ; Zhou, Kevin Zheng.
    In: Journal of Business Ethics.
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  8. CSR Influence on Brand Image and Consumer Word of Mouth: Mediating Role of Brand Trust. (2023). Fatma, Mobin ; Khan, Imran.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:4:p:3409-:d:1066802.

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  9. Service failures in times of crisis: An analysis of eWOM emotionality. (2023). , Maximilian ; Ulqinaku, Aulona ; Mafael, Alexander ; Biraglia, Alessandro.
    In: Journal of Business Research.
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  10. A New Understanding of Marketing and “Doing Good”: Marketing’s Power in the TMT and Corporate Social Responsibility. (2022). Sun, Wenbin ; Govind, Rahul.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:176:y:2022:i:1:d:10.1007_s10551-020-04662-7.

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  11. Reputation as Insurance: How Reputation Moderates Public Backlash Following a Companys Decision to Profiteer. (2022). Powdthavee, Nattavudh ; Arroyos-Calvera, Danae.
    In: IZA Discussion Papers.
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  12. Green Practices and Customer Evaluations of the Service Experience: The Moderating Roles of External Environmental Factors and Firm Characteristics. (2022). Jiang, Wei ; Wang, Liwen ; Zhou, Kevin.
    In: Post-Print.
    RePEc:hal:journl:hal-04015637.

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  13. The Evaluation of Business Tools for Encouraging Social Responsibility in Older Consumers. (2022). Kazlauskiene, Egle ; Jakunskiene, Egle.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:5:p:3100-:d:765729.

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  14. Corporate Social Responsibility on Twitter: A Review of Topics and Digital Communication Strategies’ Success Factors. (2022). Bohnet-Joschko, Sabine ; Pilgrim, Katharina.
    In: Sustainability.
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  15. The effect of corporate social responsibility and corporate social irresponsibility: Why company size matters based on consumers’ need for self-expression. (2022). Bae, Joonheui ; Jung, Hyukjin ; Kim, Hanku.
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  16. Twitter conversations reveal issue salience of aviation in the broader context of climate change. (2022). Becken, Susanne ; Connolly, Rod M ; Chen, Jinyan ; Stantic, Bela.
    In: Journal of Air Transport Management.
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  17. Reputation as insurance: how reputation moderates public backlash following a companys decision to profiteer. (2022). Powdthavee, Nattavudh ; Arroyos-Calvera, Danae.
    In: Papers.
    RePEc:arx:papers:2204.03450.

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  18. Twitter Presence and Experience Improve Corporate Social Responsibility Outcomes. (2021). Yang, Zihao ; Fang, Yiwei ; Balasubramanian, Siva K.
    In: Journal of Business Ethics.
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  19. Explaining Viral CSR Message Propagation in Social Media: The Role of Normative Influences. (2021). Apaolaza, Vanessa ; Fernandez, Paula ; Hartmann, Patrick ; Eisend, Martin ; Dsouza, Clare.
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  20. Responding to Diffused Stakeholders on Social Media: Connective Power and Firm Reactions to CSR-Related Twitter Messages. (2021). Saxton, Gregory D ; Ren, Charlotte ; Guo, Chao.
    In: Journal of Business Ethics.
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  21. The Relationship of Corporate Social Responsibility on Digital Platforms, Electronic Word-of-Mouth, and Consumer-Company Identification: An Application of Social Identity Theory. (2021). OTERO, SUSANA ; Tsai, Wen-Hsien ; Alvarez-Otero, Susana ; Ma, Rui ; Sial, Muhammad Safdar ; Hou, LI ; Cherian, Jacob.
    In: Sustainability.
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  22. Analysis of the Evolution of User Emotion and Opinion Leaders’ Information Dissemination Behavior in the Knowledge Q&A Community during COVID-19. (2021). Li, Zhigang ; Xu, XU ; Wang, Rui ; Zhao, LI.
    In: IJERPH.
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  23. Mapping the electronic word-of-mouth (eWOM) research: A systematic review and bibliometric analysis. (2021). Kumar, Satish ; Pandey, Nitesh ; Donthu, Naveen ; Mishra, Akanksha.
    In: Journal of Business Research.
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  24. Taking Another Look at Airline CSR: How Required CSR and Desired CSR Affect Customer Loyalty in the Airline Industry. (2020). Kim, Yaeri ; Roh, Taewoo ; Lee, Seojin Stacey.
    In: Sustainability.
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  81. Steurer, R., Langer, M. E., Konrad, A., & Martinuzzi, A. (2005). Corporations, stakeholders and sustainable development I: A theoretical exploration of business–society relations. Journal of Business Ethics, 61(3), 263–281.
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  85. Vanhamme, J., & Grobben, B. (2009). “Too good to be true!”. The effectiveness of CSR history in countering negative publicity. Journal of Business Ethics, 85(2), 273–283.

  86. Vilanova, M., Lozano, J. M., & Arenas, D. (2009). Exploring the nature of the relationship between CSR and competitiveness. Journal of Business Ethics, 87(1), 57–69.

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Cocites

Documents in RePEc which have cited the same bibliography

  1. Alignment Versus Monitoring: An Examination of the Effect of the CSR Committee and CSR-Linked Executive Compensation on CSR Performance. (2022). Smaili, Nadia ; Radu, Camelia.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:180:y:2022:i:1:d:10.1007_s10551-021-04904-2.

    Full description at Econpapers || Download paper

  2. Reference points for business model innovation in social purpose organizations: A stakeholder perspective. (2021). Siebold, Nicole.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:125:y:2021:i:c:p:710-719.

    Full description at Econpapers || Download paper

  3. Chain of Blame: A Multi-country Study of Consumer Reactions Towards Supplier Hypocrisy in Global Supply Chains. (2020). Hoffmann, Stefan ; Yin, Juelin.
    In: Management International Review.
    RePEc:spr:manint:v:60:y:2020:i:2:d:10.1007_s11575-020-00410-1.

    Full description at Econpapers || Download paper

  4. CSR commitments, perceptions of hypocrisy, and recovery. (2020). Rhiney, Eric ; Smith, Dustin.
    In: International Journal of Corporate Social Responsibility.
    RePEc:spr:ijocsr:v:5:y:2020:i:1:d:10.1186_s40991-019-0046-7.

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  5. Pathways to Civic Engagement with Big Social Issues: An Integrated Approach. (2020). Musarra, Giuseppe ; Skarmeas, Dionysis ; Leonidou, Constantinos N ; Saridakis, Charalampos.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:164:y:2020:i:2:d:10.1007_s10551-019-04276-8.

    Full description at Econpapers || Download paper

  6. How do Consumers Reconcile Positive and Negative CSR-Related Information to Form an Ethical Brand Perception? A Mixed Method Inquiry. (2020). Brunk, Katja ; Boer, Cara.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:161:y:2020:i:2:d:10.1007_s10551-018-3973-4.

    Full description at Econpapers || Download paper

  7. Reexamining Consumers’ Cognition and Evaluation of Corporate Social Responsibility via a DANP and IPA Method. (2020). Tsao, Hui-Chun ; Yen, Ghi-Feng.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:2:p:529-:d:307321.

    Full description at Econpapers || Download paper

  8. Effective Communication Strategies of Sustainable Hospitality: A Qualitative Exploration. (2020). Chen, Sandy C ; Shen, Leiyan ; Qian, Jianwei.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:17:p:6920-:d:404034.

    Full description at Econpapers || Download paper

  9. Partners in crime? The impact of consumers culpability for corporate social irresponsibility on their boycott attitude. (2020). Scheidler, Sabrina ; Edinger-Schons, Laura Marie.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:109:y:2020:i:c:p:607-620.

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  10. Investing in Employees in Serbian Companies – Internal Dimension of CSR. (2019). Damnjanovi, Milena.
    In: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2019), Rovinj, Croatia.
    RePEc:zbw:entr19:207705.

    Full description at Econpapers || Download paper

  11. Building corporate reputation, overcoming consumer skepticism, and establishing trust: choosing the right message types and social causes in the restaurant industry. (2019). Kim, Sung-Bum.
    In: Service Business.
    RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0386-5.

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  12. Understanding the impacts of corporate social responsibility and brand attributes on brand equity in the restaurant industry. (2019). Chung, Yeasun K ; Lin, Michael S.
    In: Tourism Economics.
    RePEc:sae:toueco:v:25:y:2019:i:4:p:639-658.

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  13. Consumers€™ perceived corporate social responsibility evaluation and support: The moderating role of consumer information. (2019). Boronat-Navarro, Montserrat ; Prez-Aranda, Jos Antonio.
    In: Tourism Economics.
    RePEc:sae:toueco:v:25:y:2019:i:4:p:613-638.

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  14. Mandatory CSR and Sustainability Reporting: Economic Analysis and Literature Review. (2019). Leuz, Christian ; Hail, Luzi ; Christensen, Hans B.
    In: NBER Working Papers.
    RePEc:nbr:nberwo:26169.

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  15. Stakeholder Transformation Process: The Journey of an Indigenous Community. (2019). Tang, Zhi ; Juma, Norma ; Olabisi, Joy ; Kwesiga, Eileen.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:159:y:2019:i:1:d:10.1007_s10551-017-3759-0.

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  16. “It’s Like Hating Puppies!” Employee Disengagement and Corporate Social Responsibility. (2019). Hejjas, Kelsy ; Miller, Graham ; Scarles, Caroline.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:157:y:2019:i:2:d:10.1007_s10551-018-3791-8.

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  17. Frontline Employees as Corporate Social Responsibility (CSR) Ambassadors: A Quasi-Field Experiment. (2019). Scheidler, Sabrina ; Edinger-Schons, Laura Marie ; Lengler-Graiff, Lars ; Wieseke, Jan.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:157:y:2019:i:2:d:10.1007_s10551-018-3790-9.

    Full description at Econpapers || Download paper

  18. How Does Corporate Social Responsibility Engagement Influence Word of Mouth on Twitter? Evidence from the Airline Industry. (2019). Xiao, Xinning ; Vo, Tam Thien ; Ho, Shuk Ying.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:157:y:2019:i:2:d:10.1007_s10551-017-3679-z.

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  19. CEO Ability and Corporate Social Responsibility. (2019). Yuan, Yuan ; Xinyu, Yang ; Yi, Louise ; Tian, Gaoliang.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:157:y:2019:i:2:d:10.1007_s10551-017-3622-3.

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  20. Managerial Perceptions of Firms’ Corporate Sustainability Strategies: Insights from Croatia. (2019). Brečić, Ružica ; Brei, Ruica ; Nyuur, Richard ; Murphy, Patrick.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2019:i:1:p:251-:d:302715.

    Full description at Econpapers || Download paper

  21. A Citizen Survey in the District of Steinfurt, Germany: Insights into the Local Perceptions of the Social and Environmental Activities of Enterprises in Their Region. (2019). Funcke, Simon ; Kress-Ludwig, Michael ; Bohm, Madeleine ; Ruppert-Winkel, Chantal.
    In: Sustainability.
    RePEc:gam:jsusta:v:11:y:2019:i:6:p:1767-:d:216709.

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  22. Building Consumer-Oriented CSR Differentiation Strategy. (2019). Sun, Shiwei ; Li, Jinhua ; Zhang, Fang.
    In: Sustainability.
    RePEc:gam:jsusta:v:11:y:2019:i:3:p:664-:d:201221.

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  23. The Perception of Corporate Social Responsibility in Muslim Society: A Survey in Pakistan and Sudan. (2019). Chen, Ziyu ; Hussain, Talib.
    In: Sustainability.
    RePEc:gam:jsusta:v:11:y:2019:i:22:p:6297-:d:285219.

    Full description at Econpapers || Download paper

  24. Comparative Review of Corporate Social Responsibility of Energy Utilities and Sustainable Energy Development Trends in the Baltic States. (2019). Strielkowski, Wadim ; Yao, Siqin ; Ren, Licheng ; Streimikis, Justas ; Lu, Jintao ; Qiao, Jiayuan.
    In: Energies.
    RePEc:gam:jeners:v:12:y:2019:i:18:p:3417-:d:264191.

    Full description at Econpapers || Download paper

  25. Consumer reactions to corporate social responsibility: The role of CSR domains. (2019). Du, Shuili ; Baskentli, Sara ; Sen, Sankar ; Bhattacharya, C B.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:95:y:2019:i:c:p:502-513.

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  26. CSR Performance and the Readability of CSR Reports: Too Good to be True?. (2018). Wang, Zhihong ; Hsieh, Tien Shih ; Sarkis, Joseph.
    In: Corporate Social Responsibility and Environmental Management.
    RePEc:wly:corsem:v:25:y:2018:i:1:p:66-79.

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  27. Trends and Drivers in CSR Disclosure: A Focus on Reporting Practices in the Automotive Industry. (2018). Russo-Spena, Tiziana ; Tregua, Marco ; de Chiara, Alessandra.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:151:y:2018:i:2:d:10.1007_s10551-016-3235-2.

    Full description at Econpapers || Download paper

  28. Corporate Social Responsibility and Firm Financial Performance: The Mediating Role of Productivity. (2018). HASAN, IFTEKHAR ; Kobeissi, Nada ; Liu, Liuling ; Wang, Haizhi.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:149:y:2018:i:3:d:10.1007_s10551-016-3066-1.

    Full description at Econpapers || Download paper

  29. The Outcomes of Corporate Social Responsibility to Employees: Empirical Evidence from a Developing Country. (2018). Gharleghi, Behrooz ; Nawaser, Khaled ; Jahanshahi, Asghar Afshar.
    In: Sustainability.
    RePEc:gam:jsusta:v:10:y:2018:i:3:p:698-:d:134725.

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  30. Supplier selection based on corporate social responsibility practices. (2018). Shankar, Madan ; Govindan, Kannan ; Kannan, Devika.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:200:y:2018:i:c:p:353-379.

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  31. The role of proximity to local and global citizens in stakeholders moral recognition of corporate social responsibility. (2018). Hudson, Sarah ; Puncheva-Michelotti, Petya.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:88:y:2018:i:c:p:234-244.

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  32. Connecting with global consumers through corporate social responsibility initiatives: A cross-cultural investigation of congruence effects of attribution and communication styles. (2018). Hi, Yoon ; Lee, Wei-Na ; Lim, Rachel Esther.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:88:y:2018:i:c:p:11-19.

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  33. Taking-off corporate social responsibility programs: An AHP application in airline industry. (2018). Akman, Engin ; Karaman, Abdullah S.
    In: Journal of Air Transport Management.
    RePEc:eee:jaitra:v:68:y:2018:i:c:p:187-197.

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  34. Corporate Social Responsibility in Supply Chains of Small and Medium‐Sized Enterprises. (2017). Park, Jeongyang ; Lee, Hee Yong ; Kwak, Dongwook.
    In: Corporate Social Responsibility and Environmental Management.
    RePEc:wly:corsem:v:24:y:2017:i:6:p:634-647.

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  35. The effectiveness of nutritional information on foodservice companies’ corporate social responsibility. (2017). Choi, Jinkyung.
    In: Asia Pacific Business Review.
    RePEc:taf:apbizr:v:23:y:2017:i:1:p:44-62.

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  36. Does corporate social responsibility contribute to strengthen brand equity? An empirical study. (2017). Bhattacharya, Subhajit.
    In: International Review on Public and Nonprofit Marketing.
    RePEc:spr:irpnmk:v:14:y:2017:i:4:d:10.1007_s12208-017-0185-z.

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  37. Consumers’ Perceptions of Retail Business Ethics and Loyalty to the Retailer: The Moderating Role of Social Discount Practices. (2017). Diallo, Mbaye Fall ; Lambey-Checchin, Christine.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:141:y:2017:i:3:d:10.1007_s10551-015-2663-8.

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  38. A Scale for Measuring Consumer Perceptions of Corporate Social Responsibility Following the Sustainable Development Paradigm. (2017). Bigne, Enrique ; Aldás, Joaquín ; Curras-Perez, Rafael ; Aldas-Manzano, Joaquin ; Alvarado-Herrera, Alejandro.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:140:y:2017:i:2:d:10.1007_s10551-015-2654-9.

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  39. Achieving collaboration with diverse stakeholders—The role of strategic ambiguity in CSR communication. (2016). Cohen, Geraldine ; Scandelius, Christina .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:9:p:3487-3499.

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  40. Exploring the empowering and paradoxical relationship between social media and CSR activism. (2016). Clarke, Theresa B ; Boyd, Eric D ; McGarry, Benjamin Michael .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:8:p:2739-2746.

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  41. Responsible you, despicable me: Contrasting competitor inferences from socially responsible behavior. (2016). Hasford, Jonathan ; Farmer, Adam.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:3:p:1234-1241.

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  42. Corporate social responsibility and firm financial performance: the mediating role of productivity. (2016). HASAN, IFTEKHAR ; Kobeissi, Nada ; Liu, Liuling ; Wang, Haizhi.
    In: Research Discussion Papers.
    RePEc:bof:bofrdp:2016_007.

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  43. Brand Social Responsibility: Conceptualization, Measurement, and Outcomes. (2015). Bodur, H ; Grohmann, Bianca.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:131:y:2015:i:2:p:375-399.

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  44. The Impact of Corporate Volunteering on CSR Image: A Consumer Perspective. (2015). Quester, Pascale ; Conduit, Jodie ; Johnson, Claire ; Plewa, Carolin.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:127:y:2015:i:3:p:643-659.

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  45. Evaluation of Barriers of Corporate Social Responsibility Using an Analytical Hierarchy Process under a Fuzzy Environment—A Textile Case. (2015). Shankar, Madan ; Shen, Lixin ; Govindan, Kannan.
    In: Sustainability.
    RePEc:gam:jsusta:v:7:y:2015:i:3:p:3493-3514:d:47181.

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  46. Effects of message appeal and service type in CSR communication strategies. (2015). Andreu, Luisa ; Mattila, Anna S. ; Casado-Diaz, Ana B..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:68:y:2015:i:7:p:1488-1495.

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  47. The impact of incongruity between an organizations CSR orientation and its employees CSR orientation on employees quality of work life. (2015). Senasu, Kalayanee ; Sirgy, Joseph M. ; Lee, Dong-Jin ; Singhapakdi, Anusorn.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:68:y:2015:i:1:p:60-66.

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  48. DO CSR PRACTICES OF BANKS IN MAURITIUS LEAD TO SATISFACTION AND LOYALTY?. (2015). Gunesh, Ramlugun Vidisha ; Geraldine, Raboute Wendy .
    In: Studies in Business and Economics.
    RePEc:blg:journl:v:10:y:2015:i:2:p:128-144.

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  49. Financial performance and reviews of corporate social responsibility reports. (2014). Akisik, Orhan ; Gal, Graham.
    In: Mathematical Methods of Operations Research.
    RePEc:spr:mathme:v:25:y:2014:i:3:p:259-288.

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  50. Consumers’ Perceptions of Corporate Social Responsibility: Scale Development and Validation. (2014). Gruber, Verena ; Murphy, Patrick ; oberseder, Magdalena ; Schlegelmilch, Bodo.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:124:y:2014:i:1:p:101-115.

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