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29. Service quality, customer satisfaction and loyalty: an empirical analysis of banking sector in Pakistan. (2011). Zafar, Sana ; Ahmad, Mushtaq H. ; Hunjra, Ahmed Imran ; Asif, Aasia.
    In: MPRA Paper.
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30. Critic power or star power? The influence of hallmarks of quality of motion pictures: an experimental approach. (2011). Vázquez, Ana ; Suarez-Vazquez, Ana .
    In: Journal of Cultural Economics.
    RePEc:kap:jculte:v:35:y:2011:i:2:p:119-135.

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31. Service quality in the private banking business. (2011). Rudolf, Markus ; Horn, Carsten.
    In: Financial Markets and Portfolio Management.
    RePEc:kap:fmktpm:v:25:y:2011:i:2:p:173-195.

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32. Analysing the professional sport experience: A hierarchical approach. (2011). Clemes, Michael D. ; Collins, Mark J. ; Brush, Gregory J..
    In: Sport Management Review.
    RePEc:eee:spomar:v:14:y:2011:i:4:p:370-388.

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33. Service quality at sporting events: Is aesthetic quality a missing dimension?. (2011). Yoshida, Masayuki ; James, Jeffrey D..
    In: Sport Management Review.
    RePEc:eee:spomar:v:14:y:2011:i:1:p:13-24.

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34. THE IMPACT OF SERVICE QUALITY ON TOURISM INDUSTRY. (2011). Professor Abu Bakar Abd Hamid, ; Nosratpour, Mehdi ; HaghkhahAuthorEmail, Azam ; Ebrahimpour, Alireza .
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35. Improving customer outcomes through the implementation of customer relationship management. (2010). Smith, Malcolm ; Chang, Chen.
    In: Asian Review of Accounting.
    RePEc:eme:arapps:v:18:y:2010:i:3:p:260-285.

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36. The effect of incentives on customer evaluations of service bundles. (2010). Benedicktus, Ray L. ; Brady, Michael K. ; Andrews, Melinda L..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:63:y:2010:i:1:p:71-76.

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37. Developing and validating a psychometric shopper-based mall equity measure. (2009). el Hedhli, Kamel ; Chebat, Jean-Charles.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:62:y:2009:i:6:p:581-587.

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38. Investigating the service brand: A customer value perspective. (2009). Whittome, James R. M., ; Brodie, Roderick J. ; Brush, Gregory J..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:62:y:2009:i:3:p:345-355.

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39. How quality, value, image, and satisfaction create loyalty at a Chinese telecom. (2009). Griffin, Mitch ; Lai, Fujun ; Babin, Barry J..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:62:y:2009:i:10:p:980-986.

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40. Assessing asymmetric response effect of behavioral intention to service quality in an integrated psychological decision-making process model of intercity bus passengers: a case of Taiwan. (2008). Jen, William ; Lee, Tzong-Ru ; Lin, Jiun-Hung .
    In: Transportation.
    RePEc:kap:transp:v:35:y:2008:i:1:p:129-144.

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41. The Effects of Customer Value on Loyalty and Profits in a Dynamic Competitive Market. (2008). .
    In: Computational Economics.
    RePEc:kap:compec:v:32:y:2008:i:3:p:317-339.

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42. Influence of the state-owned airlines on passenger satisfaction. (2008). Lpez-Bonilla, Luis Miguel.
    In: Journal of Air Transport Management.
    RePEc:eee:jaitra:v:14:y:2008:i:3:p:143-145.

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43. The relationship between personal values and perceived value of education. (2007). Kalafatis, Stavros P. ; Samouel, Phillip ; Ledden, Lesley .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:60:y:2007:i:9:p:965-974.

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44. Patronage in continually delivered business service contexts. (2007). Landry, Timothy D. ; Daugherty, Patricia J. ; Briggs, Elten.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:60:y:2007:i:11:p:1144-1151.

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45. Dimensionality of Responses to Customer Satisfaction with Low-Involvement Low-Risk Frequent Purchases: the Example of Grocery Retailing. (2006). Soone, Ivar.
    In: Working Papers.
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46. Experience and satisfaction of visitors to museums and cultural exhibitions. (2006). Rojas, Maria ; Camarero, Maria .
    In: International Review on Public and Nonprofit Marketing.
    RePEc:spr:irpnmk:v:3:y:2006:i:1:p:49-65.

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47. The effects of utilitarian and hedonic online shopping value on consumer preference and intentions. (2006). Overby, Jeffrey W. ; Lee, Eun-Ju.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:59:y:2006:i:10-11:p:1160-1166.

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48. The SERPVAL scale: a multi-item instrument for measuring service personal values. (2005). Lages, Luis ; Fernandes, Joana Cosme.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:58:y:2005:i:11:p:1562-1572.

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49. Internal and external effects of quality on competitiveness: Applications for the hotel sector in Spain. (2003). Pagan Rodriguez, Ricardo ; CAMPOS-SORIA, JUAN ; Juan Antonio Campos Soria, .
    In: ERSA conference papers.
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50. Application of perceived value model to identify factors affecting passengers repurchase intentions on city bus: A case of the Taipei metropolitan area. (2003). Jen, William ; Hu, Kai-Chieh.
    In: Transportation.
    RePEc:kap:transp:v:30:y:2003:i:3:p:307-327.

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51. When Good Brands Do Bad. (2003). Fournier, Susan ; Aaker, Jennifer L. ; Brasel, Adam.
    In: Research Papers.
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52. A pluralistic methodology for analysing supply chains. (2003). Montiflor, Malou ; McGregor, M. ; Hualda, Luis ; Migalbin, Lorraine ; Digal, Larry ; Rasco, Eufemio ; Concepcion, Sylvia ; Moran, Antonio ; Murray-Prior, R. B. ; Ellson, Adela ; Batt, P. ; Manalili, Nerlita ; Rola-Rubzen, M.
    In: 2003 Conference (47th), February 12-14, 2003, Fremantle, Australia.
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53. Constraints and Dedication as Drivers for Relationship Commitment: An Empirical Study in a Health-Care Context. (2002). Gaby, Odekerken-Schroder ; Bloemer, Josee.
    In: Research Memorandum.
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54. Investments In Consumer Relationships - A Critical Reassessment And Model Extension. (2002). de Wulf, Kristof ; Kenhove, Patrick ; Odekerken-Schroder, Gaby.
    In: Research Memorandum.
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55. The SERPVAL scale: a multi-item scale for measuring service personal values. (2002). Fernandes, Joana Cosme.
    In: Nova SBE Working Paper Series.
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56. Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events. (2002). Baker, Thomas L. ; Brady, Michael K. ; Hightower, Roscoe Jr, .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:55:y:2002:i:9:p:697-707.

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57. Predicting Affective Responses to Unexpected Outcomes. (2001). Connolly, Terry ; Coughlan, Richard .
    In: Organizational Behavior and Human Decision Processes.
    RePEc:eee:jobhdp:v:85:y:2001:i:2:p:211-225.

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58. Customer relationships with service personnel: do we measure closeness, quality or strength?. (2001). Bove, Liliana L. ; Johnson, Lester W..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:54:y:2001:i:3:p:189-197.

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59. Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study. (2001). Brady, Michael K. ; Robertson, Christopher J..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:51:y:2001:i:1:p:53-60.

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60. Managing behavioral intentions in diverse cultural environments: an investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers. (2001). Brady, Michael K. ; Cronin, Joseph J. ; Robertson, Christopher J..
    In: Journal of International Management.
    RePEc:eee:intman:v:7:y:2001:i:2:p:129-149.

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61. Value Strategy Rather Than Quality Strategy: A Case of Business-to-Business Professional Services. (1999). Filiatrault, Pierre ; Lapierre, Jozee ; Chebat, Jean-Charles.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:45:y:1999:i:2:p:235-246.

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