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Importance of the perceived quality of touchpoints for customer journey analysis – evidence from the B2B sector. (2023). Hartmann, Michael ; Koch, Christian.
In: Electronic Commerce Research.
RePEc:spr:elcore:v:23:y:2023:i:3:d:10.1007_s10660-022-09654-5.

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    RePEc:pal:crepre:v:23:y:2020:i:3:d:10.1057_s41299-019-00079-9.

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  34. Digital Disruption in Retailing and Beyond. (2020). Evanschitzky, Heiner ; Brock, Christian ; Spence, Charles ; Velasco, Carlos ; Baines, Tim ; Bartikowski, Boris ; Rudolph, Thomas ; Naik, Parikshit ; Petit, Olivia ; Wunderlich, Nancy V ; Blut, Markus ; Kleinlercher, Kristina.
    In: SMR - Journal of Service Management Research.
    RePEc:nms:nomsmr:10.15358/2511-8676-2020-4-187.

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  35. Empirical Study on Corporate image, Customer Perceived Value and Customers’ Acceptance of Islamic Micro finance in Kano State Nigeria: The Moderating Effect of Religiosity. (2020). Yakubu, Surajo Musa ; Ab, Rosemaliza ; Naim, Asmadi Mohamed.
    In: Academic Journal of Economic Studies.
    RePEc:khe:scajes:v:6:y:2020:i:1:p:78-84.

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  36. Constructing the Customer Journey Map of Competitive Brands: A Complex Time-series Analysis. (2020). Makoto, Mizuno ; Yoshi, Fujiwara ; Hideaki, Aoyama.
    In: Discussion papers.
    RePEc:eti:dpaper:20070.

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  37. Multichannel customer journeys and their determinants: Evidence from motor insurance. (2020). Hu, Tun-I, ; Tracogna, Andrea.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:54:y:2020:i:c:s0969698919309087.

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  38. The moderating role of corporate reputation and employee-company identification on the work-related outcomes of job insecurity resulting from workforce localization policies. (2020). Jin, Zhongqi ; Ali, Murad ; Molesworth, Mike ; Grigore, Georgiana.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:117:y:2020:i:c:p:825-838.

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  39. Co-creating brand image and reputation through stakeholder’s social network. (2020). Kitchen, Philip ; Foroudi, Pantea ; Hafeez, Khalid ; Pantano, Eleonora ; Priporas, Costas ; Nazarian, Alireza ; Ziyadin, Sayabek.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:114:y:2020:i:c:p:42-59.

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  40. Untangling the complexity of market competition in consumer goods -A complex Hilbert PCA analysis. (2020). Fujiwara, Yoshi ; Mizuno, Makoto ; Aoyama, Hideaki.
    In: Papers.
    RePEc:arx:papers:2008.11327.

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  41. Effective customer journey design: consumers’ conception, measurement, and consequences. (2019). Jozic, Danijel ; Kuehnl, Christina ; Homburg, Christian.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-018-00625-7.

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  42. Chronic illness medication compliance: a liminal and contextual consumer journey. (2019). Sharp, Lisa ; Spanjol, Jelena ; Izberk-Bilgin, Elif ; Nakata, Cheryl ; Cui, Anna Shaojie ; Xiao, Yazhen ; Crawford, Stephanie Y.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-018-0618-1.

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  43. The consumer production journey: marketing to consumers as co-producers in the sharing economy. (2019). dellaert, benedict.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-018-0607-4.

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  44. Focusing on others before you shop: exposure to Facebook promotes conventional product configurations. (2019). Schlager, Tobias ; Hildebrand, Christian.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-018-0599-0.

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  45. Linking Motivation to Employees’ Performance: the Mediation of Commitment and Moderation of Delegation Authority. (2019). David, Kashosi Gad ; Irakoze, Eric.
    In: International Business Research.
    RePEc:ibn:ibrjnl:v:12:y:2019:i:9:p:13-28.

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  46. A Systematic Mapping Study on Customer Loyalty and Brand Management. (2019). Cavacece, Ylenia ; Russo, Giuseppe ; Granata, Giuseppe ; Tartaglione, Andrea Moretta.
    In: Administrative Sciences.
    RePEc:gam:jadmsc:v:9:y:2019:i:1:p:8-:d:196863.

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  47. Loyalty Formation for Different Customer Journey Segments. (2019). Rudolph, Thomas ; Verhoef, Peter C ; Emrich, Oliver ; Kleinlercher, Kristina ; Herhausen, Dennis.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:95:y:2019:i:3:p:9-29.

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  48. Are you still online or are you already mobile? €“ Predicting the path to successful conversions across different devices. (2019). Figura, Lilli ; Kaatz, Christopher ; Brock, Christian.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:50:y:2019:i:c:p:10-21.

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  49. Cues adopted by consumers in examining corporate website favorability: An empirical study of financial institutions in the UK and Russia. (2019). Melewar, T C ; Foroudi, Pantea ; Ageeva, Elena ; Dennis, Charles.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:98:y:2019:i:c:p:15-32.

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  50. Impression management strategies to gain regulatory approval. (2019). Srikant, Chethan D.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:105:y:2019:i:c:p:136-153.

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  51. Making a first impression as a start-up: Strategies to overcome low initial trust perceptions in digital innovation adoption. (2019). Kuharev, Victoria ; Kuester, Sabine ; Schuhmacher, Monika C ; Konya-Baumbach, Elisa.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:36:y:2019:i:3:p:385-399.

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  52. Causally Driven Incremental Multi Touch Attribution Using a Recurrent Neural Network. (2019). Nair, Harikesh ; Zhong, YU ; Shou, Ruyang ; Du, Ruihuan ; Cui, BO.
    In: Research Papers.
    RePEc:ecl:stabus:3761.

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  53. Multichannel Marketing Attribution Using Markov Chains. (2018). Bucko, Jozef ; Ferencova, Martina ; Kakalej, Luka.
    In: Journal of Applied Management and Investments.
    RePEc:ods:journl:v:7:y:2018:i:1:p:49-60.

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  54. Beyond the Last Touch: Attribution in Online Advertising. (2018). Berman, Ron.
    In: Marketing Science.
    RePEc:inm:ormksc:v:37:y:2018:i:5:p:771-792.

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  55. An Empirical Study on the Design of Digital Content Products from a Big Data Perspective. (2018). Tsai, Sang-Bing ; Feng, Lin ; Wang, Kai ; Sun, Baoping.
    In: Sustainability.
    RePEc:gam:jsusta:v:10:y:2018:i:9:p:3092-:d:166669.

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  56. The Consumer Production Journey: Marketing to Consumers as Co-Producers in the Sharing Economy. (2018). dellaert, benedict ; Dellaert, B. G. C., .
    In: ERIM Report Series Research in Management.
    RePEc:ems:eureri:103995.

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  57. Targeting online display ads: Choosing their frequency and spacing. (2018). Forsch, Steffen ; de Haan, Evert.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:35:y:2018:i:4:p:661-672.

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  58. Attribution im Online-Marketing: datenbasierte Bewertung von Customer Journeys. (2016). Anderl, Eva ; Wiechert, Lutz.
    In: Marketing Review St.Gallen.
    RePEc:zbw:hsgmrs:275843.

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  59. Multilevel marketing: optimizing marketing effectiveness for high-involvement goods in the automotive industry. (). Niemand, Thomas ; Mather, Sophia ; Kraus, Sascha ; Cuenca-Ballester, Antonio C.
    In: International Entrepreneurship and Management Journal.
    RePEc:spr:intemj:v::y::i::d:10.1007_s11365-020-00669-8.

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