create a website

An integrative approach to the nexus of brand loyalty and corporate social responsibility. (2021). Saini, Vinod Kumar ; Kataria, Sonia ; Yadav, Renu ; Kohli, Harpuneet ; Sharma, Ajay Kumar.
In: International Review on Public and Nonprofit Marketing.
RePEc:spr:irpnmk:v:18:y:2021:i:3:d:10.1007_s12208-021-00277-4.

Full description at Econpapers || Download paper

Cited: 1

Citations received by this document

Cites: 118

References cited by this document

Cocites: 68

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

  1. Unveiling the Power of Corporate Citizenship: A Deep Dive into Brand Confidence, Loyalty, Green Innovation, and Sustainable Buying Intentions. (2024). Mogre, Diana ; Yeboah, Samuel Asuamah.
    In: MPRA Paper.
    RePEc:pra:mprapa:122394.

    Full description at Econpapers || Download paper

References

References cited by this document

  1. Ahmed, Z., Rizwan, M., Ahmad, M., & Haq, M. (2014). Effect of brand trust and customer satisfaction on brand loyalty in Bahawalpur. Journal of Sociological Research, 5(1), 306–326.
    Paper not yet in RePEc: Add citation now
  2. Al-Msallam, S. (2015). Customer satisfaction and brand loyalty in the hotel industry. International Journal of Management Sciences and Business Research, 4.
    Paper not yet in RePEc: Add citation now
  3. Athanassopoulos, A., Gounaris, S., & Stathakopoulos, V. (2001). Behavioural responses to customer satisfaction: An empirical study. European Journal of Marketing.
    Paper not yet in RePEc: Add citation now
  4. Badrinarayanan, V., Suh, T., & Kim, K. M. (2016). Brand resonance in franchising relationships: A franchisee-based perspective. Journal of Business Research, 69(10), 3943–3950.

  5. Beckmann, S. C. (2007). Consumers and corporate social responsibility: Matching the unmatchable? Australasian Marketing Journal (AMJ), 15(1), 27–36.
    Paper not yet in RePEc: Add citation now
  6. Berné-Manero, C., Pedraja-Iglesias, M. and Ramo-Sáez, P., 2017. Socially responsible markets involved in the consumer-organization identification process. International Review on Public and Nonprofit Marketing, 14(2), pp. 179-196.

  7. Bhattacharya, S. (2017). Does corporate social responsibility contribute to strengthen brand equity? An empirical study. International Review on Public and Nonprofit Marketing, 14(4), 513–533.

  8. Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand experience: What is it? How is it measured? Does it affect loyalty? Journal of Marketing, 73(3), 52–68.

  9. Breckler, S. J. (1984). Empirical validation of affect, behavior, and cognition as distinct components of attitude. Journal of Personality and Social Psychology, 47(6), 1191.
    Paper not yet in RePEc: Add citation now
  10. Byrne, B. M. (2013). Structural equation modeling with EQS: Basic concepts, applications, and programming. Routledge.
    Paper not yet in RePEc: Add citation now
  11. Carroll, A. B. (1979). A three-dimensional conceptual model of corporate performance. Academy of Management Review, 4(4), 497–505.
    Paper not yet in RePEc: Add citation now
  12. Carroll, A. B. (1991). The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders. Business Horizons, 34(4), 39–48.

  13. Castaldo, S., Perrini, F., Misani, N., & Tencati, A. (2009). The missing link between corporate social responsibility and consumer trust: The case of fair trade products. Journal of Business Ethics, 84(1), 1–15.

  14. Castro-González, S., & Bande Videla, B. (2016). Influencia de las emociones en la relación entre la Responsabilidad Social Corporativa y la lealtad del consumidor.
    Paper not yet in RePEc: Add citation now
  15. Chang, N. J., & Fong, C. M. (2010). Green product quality, green corporate image, green customer satisfaction, and green customer loyalty. African Journal of Business Management, 4(13), 2836–2844.
    Paper not yet in RePEc: Add citation now
  16. Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing, 65(2), 81–93.
    Paper not yet in RePEc: Add citation now
  17. Chaudhuri, A., & Holbrook, M. B. (2002). Product-class effects on brand commitment and brand outcomes: The role of brand trust and brand affect. Journal of Brand Management, 10(1), 33–58.
    Paper not yet in RePEc: Add citation now
  18. Chiou, J. S., & Droge, C. (2006). Service quality, trust, specific asset investment, and expertise: Direct and indirect effects in a satisfaction-loyalty framework. Journal of the Academy of Marketing Science, 34(4), 613.
    Paper not yet in RePEc: Add citation now
  19. Craighead, C. W., Ketchen, D. J., Dunn, K. S., & Hult, G. T. M. (2011). Addressing common method variance: Guidelines for survey research on information technology, operations and supply chain management. IEEE Transactions on Engineering Management, 58(3), 578–588.
    Paper not yet in RePEc: Add citation now
  20. Crespo, A. H., & del Bosque, I. R. (2005). Influence of corporate social responsibility on loyalty and valuation of services. Journal of Business Ethics, 61(4), 369–385.
    Paper not yet in RePEc: Add citation now
  21. Dapena-Baron, M., Gruen, T. W., & Guo, L. (2020). Heart, head, and hand: A tripartite conceptualization, operationalization, and examination of brand loyalty. Journal of Brand Management, 1–21.

  22. Déjean, F., & Gond, J. P. (2004). Corporate social responsibility: Strategic challenges and research methodologies. Finance Control Strategy, 7(1), 5–31.
    Paper not yet in RePEc: Add citation now
  23. Delgado-Ballester, E., & Munuera-Alemán, J. L. (2001). Brand trust in the context of consumer loyalty. European Journal of Marketing.
    Paper not yet in RePEc: Add citation now
  24. Dick, A. S., & Basu, K. (1994). Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2), 99–113.
    Paper not yet in RePEc: Add citation now
  25. Du, S., Bhattacharya, C. B., & Sen, S. (2007). Reaping relational rewards from corporate social responsibility: The role of competitive positioning. International Journal of Research in Marketing, 24(3), 224–241.
    Paper not yet in RePEc: Add citation now
  26. Eisend, M., & Stokburger-Sauer, N. E. (2013). Brand personality: A meta-analytic review of antecedents and consequences. Marketing Letters, 24(3), 205–216.

  27. Esch, F. R., Langner, T., Schmitt, B. H., & Geus, P. (2006). Are brands forever? How brand knowledge and relationships affect current and future purchases. Journal of Product & Brand Management.
    Paper not yet in RePEc: Add citation now
  28. Fan, Y. (2005). Ethical branding and corporate reputation. Corporate Communications: An International Journal.
    Paper not yet in RePEc: Add citation now
  29. Ferreira, A. G., & Coelho, F. J. (2015). Product involvement, price perceptions, and brand loyalty. Journal of Product & Brand Management.
    Paper not yet in RePEc: Add citation now
  30. Fornell, C. and Larcker, D.F., 1981. Structural equation models with unobservable variables and measurement error: Algebra and statistics.
    Paper not yet in RePEc: Add citation now
  31. Fornell, C., Mithas, S., Morgeson III, F. V., & Krishnan, M. S. (2006). Customer satisfaction and stock prices: High returns, low risk. Journal of Marketing, 70(1), 3–14.
    Paper not yet in RePEc: Add citation now
  32. Fournier, S. (1998). Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research, 24(4), 343–373.

  33. Freeman, R.E., 1984. Strategic Management: A stakeholder approach (Boston: Pitman, 1984). Jennings, in the article cited above, quotes Freeman and gives additional information concerning the influence of his work.
    Paper not yet in RePEc: Add citation now
  34. Friedman, M. (1970). A Friedman doctrine: The social responsibility of business is to increase its profits. The New York Times Magazine, 13(1970), 32–33.
    Paper not yet in RePEc: Add citation now
  35. Gecti, F., & Zengin, H. (2013). The relationship between brand trust, brand affect, attitudinal loyalty and behavioral loyalty: A field study towards sports shoe consumers in Turkey. International Journal of Marketing Studies, 5(2), 111.
    Paper not yet in RePEc: Add citation now
  36. Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51–90.
    Paper not yet in RePEc: Add citation now
  37. Glomb, T. M., Bhave, D. P., Miner, A. G., & Wall, M. (2011). Doing good, feeling good: Examining the role of organizational citizenship behaviors in changing mood. Personnel Psychology, 64(1), 191–223.
    Paper not yet in RePEc: Add citation now
  38. Gommans, M., Krishman, K. S., & Scheffold, K. B. (2001). From brand loyalty to e-loyalty: A conceptual framework. Journal of Economic & Social Research, 3(1).
    Paper not yet in RePEc: Add citation now
  39. Gundlach, G. T., Achrol, R. S., & Mentzer, J. T. (1995a). The structure of commitment in exchange. Journal of Marketing, 59(1), 78–92.
    Paper not yet in RePEc: Add citation now
  40. Gundlach, G. T., Achrol, R. S., & Mentzer, J. T. (1995b). The structure of commitment in exchange. Journal of Marketing, 59(1), 78–92.
    Paper not yet in RePEc: Add citation now
  41. Gupta, S., Magdalena, B. W., & Bruno, S. (2017). Antecedents and consequences of brand loyalty. Handel Wewnetrzny, 370, 200.
    Paper not yet in RePEc: Add citation now
  42. Ha, H. Y., & Perks, H. (2005). Effects of consumer perceptions of brand experience on the web: Brand familiarity, satisfaction and brand trust. Journal of Consumer Behaviour: An International Research Review, 4(6), 438–452.
    Paper not yet in RePEc: Add citation now
  43. Haijun, W. (2014). The role of brand affect and brand trust in the formation of brand loyalty. Journal of Chemical and Pharmaceutical Research, 6(6), 1800–1808.
    Paper not yet in RePEc: Add citation now
  44. Hair, J. F., Sarstedt, M., Pieper, T. M., & Ringle, C. M. (2012). The use of partial least squares structural equation modeling in strategic management research. Long Range Planning, 45(5-6), 320–340.
    Paper not yet in RePEc: Add citation now
  45. Halim, R. E. (2006). The effect of the relationship of brand trust and brand affect on brand performance: An analysis from brand loyalty perspective (a case of instant coffee product in Indonesia). Available at SSRN, 925169.
    Paper not yet in RePEc: Add citation now
  46. Handelman, J. M., & Arnold, S. J. (1999). The role of marketing actions with a social dimension: Appeals to the institutional environment. Journal of Marketing, 63(3), 33–48.
    Paper not yet in RePEc: Add citation now
  47. Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis: Methodology in the social sciences. Kindle Edition, 193.
    Paper not yet in RePEc: Add citation now
  48. Hayes, A. F. (2017). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. Guilford publications.
    Paper not yet in RePEc: Add citation now
  49. He, H., Li, Y., & Harris, L. (2012). Social identity perspective on brand loyalty. Journal of Business Research, 65(5), 648–657.

  50. He, Y., & Lai, K. K. (2014). The effect of corporate social responsibility on brand loyalty: The mediating role of brand image. Total Quality Management & Business Excellence, 25(3-4), 249–263.
    Paper not yet in RePEc: Add citation now
  51. Hegner, S. M., & Jevons, C. (2016). Brand trust: A cross-national validation in Germany, India, and South Africa. Journal of Product & Brand Management.
    Paper not yet in RePEc: Add citation now
  52. Hosmer, L. T. (1994). Strategic planning as if ethics mattered. Strategic Management Journal, 15(S2), 17–34.

  53. Iacobucci, D., Ostrom, A., & Grayson, K. (1995). Distinguishing service quality and customer satisfaction: The voice of the consumer. Journal of Consumer Psychology, 4(3), 277–303.
    Paper not yet in RePEc: Add citation now
  54. Iglesias-Sánchez, P. P., Correia, M. B., Jambrino-Maldonado, C., & de las Heras-Pedrosa, C. (2020). Instagram as a co-creation space for tourist destination image-building: Algarve and Costa del Sol case studies. Sustainability, 12(7), 2793.

  55. Iwasaki, Y., & Havitz, M. E. (1998). A path analytic model of the relationships between involvement, psychological commitment, and loyalty. Journal of Leisure Research, 30(2), 256–280.
    Paper not yet in RePEc: Add citation now
  56. Jahangir, N., Parvez, N., & Bhattacharjee, D. (2009). Determinants of customers’ willingness to buy: An empirical investigation. ABAC Journal, 29(3).
    Paper not yet in RePEc: Add citation now
  57. Jaiswal, A.K. and Niraj, R., 2007. Examining the nonlinear effects in satisfaction-loyalty-behavioral intentions model.

  58. Janney, J. J., & Gove, S. (2011). Reputation and corporate social responsibility aberrations, trends, and hypocrisy: Reactions to firm choices in the stock option backdating scandal. Journal of Management Studies, 48(7), 1562–1585.

  59. Jayachandran, S., Sharma, S., Kaufman, P., & Raman, P. (2005). The role of relational information processes and technology use in customer relationship management. Journal of Marketing, 69(4), 177–192.
    Paper not yet in RePEc: Add citation now
  60. Jones, T. M. (1980). Corporate social responsibility revisited, redefined. California Management Review, 22(3), 59–67.
    Paper not yet in RePEc: Add citation now
  61. Kataria, S., & Saini, V. (2019). The mediating impact of customer satisfaction in relation of brand equity and brand loyalty. South Asian Journal of Business Studies.
    Paper not yet in RePEc: Add citation now
  62. Keller, K.L., Parameswaran, M.G. and Jacob, I., 2013. Strategic brand management: building, measuring, and managing brand equity. Pearson Education India.
    Paper not yet in RePEc: Add citation now
  63. Khan, I., & Fatma, M. (2019). Connecting the dots between CSR and brand loyalty: The mediating role of brand experience and brand trust. International Journal of Business Excellence, 17(4), 439–455.

  64. Khan, S. A. R., Yu, Z., Golpîra, H., & Sharif, A. (2019). The nexus between corporate social responsibility and corporate performance: An empirical evidence. LogForum, 15.
    Paper not yet in RePEc: Add citation now
  65. Kitchin, T. (2003). Corporate social responsibility: A brand explanation. Journal of Brand Management, 10(4), 312–326.
    Paper not yet in RePEc: Add citation now
  66. Kotler, P., & Lee, N. (2005a). Best of breed: When it comes to gaining a market edge while supporting a social cause,“corporate social marketing” leads the pack. Social Marketing Quarterly, 11(3-4), 91–103.
    Paper not yet in RePEc: Add citation now
  67. Kotler, P., & Lee, N. (2005b). Corporate social responsibility: Doing the most good for your company and your cause. John Wiley & Sons.
    Paper not yet in RePEc: Add citation now
  68. Kuchinka, D. G., Balazs, S., Gavriletea, M. D., & Djokic, B. B. (2018). Consumer attitudes toward sustainable development and risk to brand loyalty. Sustainability, 10(4), 997.

  69. Kumar, V., & Christodoulopoulou, A. (2014). Sustainability and branding: An integrated perspective. Industrial Marketing Management, 43(1), 6–15.
    Paper not yet in RePEc: Add citation now
  70. Leahy, R., 2008. Brand loyalty in fast moving consumer good markets: the role of bonds.
    Paper not yet in RePEc: Add citation now
  71. Lee, D., Moon, J., Kim, Y. J., & Mun, Y. Y. (2015). Antecedents and consequences of mobile phone usability: Linking simplicity and interactivity to satisfaction, trust, and brand loyalty. Information & Management, 52(3), 295–304.
    Paper not yet in RePEc: Add citation now
  72. Lee, S., & Heo, C. Y. (2009). Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants. International Journal of Hospitality Management, 28(4), 635–637.
    Paper not yet in RePEc: Add citation now
  73. Luo, X., & Bhattacharya, C. B. (2006). Corporate social responsibility, customer satisfaction, and market value. Journal of Marketing, 70(4), 1–18.
    Paper not yet in RePEc: Add citation now
  74. Maignan, I., Ferrell, O. C., & Ferrell, L. (2005). A stakeholder model for implementing social responsibility in marketing. European Journal of Marketing, 39(9-10), 956–977.
    Paper not yet in RePEc: Add citation now
  75. Maignan, I., Ferrell, O. C., & Hult, G. T. M. (1999). Corporate citizenship: Cultural antecedents and business benefits. Journal of the Academy of Marketing Science, 27(4), 455–469.
    Paper not yet in RePEc: Add citation now
  76. Malik, M. E., Naeem, B., & Munawar, M. (2013). How does customer satisfaction nurture brand loyalty? Empirical examination of brand trust as partial mediator. Journal of Basic and Applied Scientific Research, 3(11), 500–507.
    Paper not yet in RePEc: Add citation now
  77. Martin, K. (2004). Call me loyal: An investigation and categorization of the consumer perspective on brand loyalty. AUT Auckland.
    Paper not yet in RePEc: Add citation now
  78. Martínez, P., & Del Bosque, I. R. (2013). CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction. International Journal of Hospitality Management, 35, 89–99.
    Paper not yet in RePEc: Add citation now
  79. Matzler, K., GrabnerKräuter, S., & Bidmon, S. (2008). Risk aversion and brand loyalty: The mediating role of brand trust and brand affect. Journal of Product & Brand Management.
    Paper not yet in RePEc: Add citation now
  80. McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: A trust building model. The Journal of Strategic Information Systems, 11(3-4), 297–323.
    Paper not yet in RePEc: Add citation now
  81. Mishra, M. K., Kesharwani, A., & Das, D. (2016). The relationship between risk aversion, brand trust, brand affect and loyalty. Journal of Indian Business Research.
    Paper not yet in RePEc: Add citation now
  82. Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20–38.
    Paper not yet in RePEc: Add citation now
  83. Morsing, M. (2006). Corporate social responsibility as strategic auto communication: On the role of external stakeholders for member identification. Business Ethics: A European Review, 15(2), 171–182.
    Paper not yet in RePEc: Add citation now
  84. Newman, J. W., & Werbel, R. A. (1973). Multivariate analysis of brand loyalty for major household appliances. Journal of Marketing Research, 10(4), 404–409.
    Paper not yet in RePEc: Add citation now
  85. O’Shaughnessy, J. (1992). Explaining buyer behavior: Central concepts and philosophy of science issues. Oxford University Press on Demand.
    Paper not yet in RePEc: Add citation now
  86. Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63(4_suppl1), 33–44.
    Paper not yet in RePEc: Add citation now
  87. Pérez, A. and del Bosque, I.R., 2013. The effect of corporate associations on consumer behaviour. European Journal of Marketing.
    Paper not yet in RePEc: Add citation now
  88. Polonsky, M. J., Daub, C. H., & Ergenzinger, R. (2005). Enabling sustainable management through a new multi-disciplinary concept of customer satisfaction. European Journal of Marketing.
    Paper not yet in RePEc: Add citation now
  89. Porter, M. E., & Kramer, M. R. (2006). The link between competitive advantage and corporate social responsibility. Harvard Business Review, 84(12), 78–92.
    Paper not yet in RePEc: Add citation now
  90. Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behavior Research Methods, Instruments, & Computers, 36(4), 717–731.
    Paper not yet in RePEc: Add citation now
  91. Quester, P., & Lim, L. A. (2003). Productinvolvement/brandloyalty:Istherealink?. Journalof Product. Brand Management, 12(1), 22–38.
    Paper not yet in RePEc: Add citation now
  92. Ranganathan, S. K., Madupu, V., Sen, S., & Brooks, J. R. (2013). Affective and cognitive antecedents of customer loyalty towards e-mail service providers. Journal of Services Marketing.
    Paper not yet in RePEc: Add citation now
  93. Richins, M. L. (1984). Word of mouth communication as negative information. ACR North American Advances.
    Paper not yet in RePEc: Add citation now
  94. Rodríguez-Pinto, J., Carbonell, P., & Rodríguez-Escudero, A. I. (2011). Speed or quality? How the order of market entry influences the relationship between market orientation and new product performance. International Journal of Research in Marketing, 28(2), 145–154.

  95. Roth, S., & Bösener, K. (2015). The influence of customer satisfaction on customer price behavior: Literature review and identification of research gaps. Management Review Quarterly, 65(1), 1–33.
    Paper not yet in RePEc: Add citation now
  96. Schwartz, M. S., & Carroll, A. B. (2003). Corporate social responsibility: A three-domain approach. Business Ethics Quarterly, 13(4), 503–530.

  97. Scott, W. R. (1987). The adolescence of institutional theory. Administrative Science Quarterly, 493–511.
    Paper not yet in RePEc: Add citation now
  98. Sen, S., & Bhattacharya, C. B. (2001). Does doing good always lead to doing better? Consumer reactions to corporate social responsibility. Journal of Marketing Research, 38(2), 225–243.
    Paper not yet in RePEc: Add citation now
  99. Shaw, C., & Ivens, J. (2002). Building great customer experiences (p. 241). London: Palgrave.

  100. Shirin, A. and Puth, G., 2011. Customer satisfaction, brand trust and variety seeking as determinants of brand loyalty.
    Paper not yet in RePEc: Add citation now
  101. Singh, A., & Verma, P. (2018). Driving brand value through CSR initiatives: An empirical study in Indian perspective. Global Business Review, 19(1), 85–98.
    Paper not yet in RePEc: Add citation now
  102. Sirdeshmukh, D., Singh, J., & Sabol, B. (2002). Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing, 66(1), 15–37.
    Paper not yet in RePEc: Add citation now
  103. Smith, N. C. (2003). Corporate social responsibility: Whether or how? California Management Review, 45(4), 52–76.
    Paper not yet in RePEc: Add citation now
  104. Solomon, M., Russell-Bennett, R., and Previte, J. (2012) Consumer behaviour. Pearson Higher Education AU.
    Paper not yet in RePEc: Add citation now
  105. Spreng, R. A., MacKenzie, S. B., & Olshavsky, R. W. (1996). A reexamination of the determinants of consumer satisfaction. Journal of Marketing, 60(3), 15–32.
    Paper not yet in RePEc: Add citation now
  106. Sung, Y., & Kim, J. (2010). Effects of brand personality on brand trust and brand affect. Psychology & Marketing, 27(7), 639–661.
    Paper not yet in RePEc: Add citation now
  107. Swaen, V., & Chumpitaz, R. C. (2008). Impact of corporate social responsibility on consumer trust. Recherche et Applications en Marketing (English Edition), 23(4), 7–34.
    Paper not yet in RePEc: Add citation now
  108. Swaen, V., & Vanhamme, J. (2004). See how’good’we are: The dangers of using corporate social activities in communication campaigns. ACR North American Advances.
    Paper not yet in RePEc: Add citation now
  109. Szymanski, D. M., & Henard, D. H. (2001). Customer satisfaction: A meta-analysis of the empirical evidence. Journal of the Academy of Marketing Science, 29(1), 16.
    Paper not yet in RePEc: Add citation now
  110. Terglav, K., Ruzzier, M. K., & Kaše, R. (2016). Internal branding process: Exploring the role of mediators in top management’s leadership–commitment relationship. International Journal of Hospitality Management, 54, 1–11.
    Paper not yet in RePEc: Add citation now
  111. Vanhamme, J. (2002). La satisfaction des consommateursspécifique à Une transaction: définition, antécédents, mesures et modes. Recherche et Applications en Marketing (French Edition), 17(2), 55–85.

  112. WBCSD. (2004). Doing business with the poor: A field guide. Geneva: WBCSD.
    Paper not yet in RePEc: Add citation now
  113. Webb, D. J., Mohr, L. A., & Harris, K. E. (2008). A re-examination of socially responsible consumption and its measurement. Journal of Business Research, 61(2), 91–98.

  114. Werther Jr., W. B., & Chandler, D. (2005). Strategic corporate social responsibility as global brand insurance. Business Horizons, 48(4), 317–324.

  115. Xie, C., Bagozzi, R. P., & Grønhaug, K. (2015). The role of moral emotions and individual differences in consumer responses to corporate green and non-green actions. Journal of the Academy of Marketing Science, 43(3), 333–356.
    Paper not yet in RePEc: Add citation now
  116. Yan, J. (2003). Corporate responsibility and the brands of tomorrow. Journal of Brand Management, 10(4), 290–302.
    Paper not yet in RePEc: Add citation now
  117. Zboja, J. J., & Voorhees, C. M. (2006). The impact of brand trust and satisfaction on retailer repurchase intentions Journal of Services Marketing.
    Paper not yet in RePEc: Add citation now
  118. Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31–46.
    Paper not yet in RePEc: Add citation now

Cocites

Documents in RePEc which have cited the same bibliography

  1. Multiple identities in franchising. (2025). Dada, Olufunmilola Lola ; Gonzlez-Daz, Manuel ; Watson, Anna ; Grnhagen, Marko.
    In: International Entrepreneurship and Management Journal.
    RePEc:spr:intemj:v:21:y:2025:i:1:d:10.1007_s11365-024-01046-5.

    Full description at Econpapers || Download paper

  2. Corporate Social Responsibility Practices: A Strategy for Indian Startups to Sustain. (2023). Malpani, Rashi ; Ghosh, Anupam.
    In: Business Perspectives and Research.
    RePEc:sae:busper:v:11:y:2023:i:2:p:246-268.

    Full description at Econpapers || Download paper

  3. Customer-perceived service wellbeing in a transformative framework: Research propositions in the area of health services. (2022). Sumardi, Wardah Hakimah ; Islam, Shahidul ; Muhamad, Nazlida.
    In: International Review on Public and Nonprofit Marketing.
    RePEc:spr:irpnmk:v:19:y:2022:i:1:d:10.1007_s12208-021-00302-6.

    Full description at Econpapers || Download paper

  4. Unlocking the potential of CSR: An explanatory model to determine the strategic character of CSR activities. (2022). Blanch, Javier ; Mochales, Gerardo.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:140:y:2022:i:c:p:310-323.

    Full description at Econpapers || Download paper

  5. An integrative approach to the nexus of brand loyalty and corporate social responsibility. (2021). Saini, Vinod Kumar ; Kataria, Sonia ; Yadav, Renu ; Kohli, Harpuneet ; Sharma, Ajay Kumar.
    In: International Review on Public and Nonprofit Marketing.
    RePEc:spr:irpnmk:v:18:y:2021:i:3:d:10.1007_s12208-021-00277-4.

    Full description at Econpapers || Download paper

  6. Effects of Marketing Decisions on Brand Equity and Franchise Performance. (2021). Kim, Ji-Hern ; Lee, Eun Kyung ; Rhee, Chang Seop.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:6:p:3391-:d:520049.

    Full description at Econpapers || Download paper

  7. How to select franchisees: A model proposal. (2021). Monge, Esther ; Sendra-Garcia, Javier ; Pastor-Sanz, Ivan ; Calderon-Monge, Esther.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:135:y:2021:i:c:p:676-684.

    Full description at Econpapers || Download paper

  8. Understanding the influence of corporate social responsibility practices on impulse buying. (2020). Jianjun, Zhu ; Iqbal, Shahid ; Hayat, Khizar ; Zameer, Hashim.
    In: Corporate Social Responsibility and Environmental Management.
    RePEc:wly:corsem:v:27:y:2020:i:3:p:1454-1464.

    Full description at Econpapers || Download paper

  9. Franchisees and Loan Default on Third-Party Guarantee Loans: Evidence From the United States. (2020). Patel, Pankaj C ; Pearce, John A.
    In: Entrepreneurship Theory and Practice.
    RePEc:sae:entthe:v:44:y:2020:i:5:p:861-877.

    Full description at Econpapers || Download paper

  10. Prediction of Knowledge Management for Success of Franchise Hospitality in a Post-Pandemic Economy. (2020). Nguyen, Xuan-Huynh ; Wang, Tien-Chin ; Lee, Jen-Yao ; Hsieh, Hsiu-Chin.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:20:p:8755-:d:432674.

    Full description at Econpapers || Download paper

  11. CSR Activities and Their Impact on Brand Value in Food Enterprises in Slovakia Based on Foreign Participation. (2020). Valaskova, Katarina ; Kadekova, Zdenka ; Savov, Radovan ; Koiiarova, Ingrida.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:12:p:4856-:d:371321.

    Full description at Econpapers || Download paper

  12. CSR and Brand Resonance: The Mediating Role of Brand Love and Involvement. (2020). Kim, Tae Wan ; Nobi, Benjamin.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:10:p:4159-:d:360335.

    Full description at Econpapers || Download paper

  13. Knowledge Heterogenization of the Franchising Literature Applying Transaction Cost Economics. (2020). Lin, Julia L ; Tsai, Fu-Sheng ; Kuo, Chin-Chiung.
    In: Economies.
    RePEc:gam:jecomi:v:8:y:2020:i:4:p:106-:d:449935.

    Full description at Econpapers || Download paper

  14. Franchise management capabilities and franchisor performance under alternative franchise ownership strategies. (2020). Yin, Xiaoli ; Gillis, William E ; Combs, James G.
    In: Journal of Business Venturing.
    RePEc:eee:jbvent:v:35:y:2020:i:1:s0883902617307760.

    Full description at Econpapers || Download paper

  15. The Pursuit for Brand Usage Intent: Insight in Higher Education which Used the Compatible Computer. (2019). Mulia, Yan Pieter ; Susilo, Wilhelmus Hary ; Bustani, Otto.
    In: International Review of Management and Marketing.
    RePEc:eco:journ3:2019-05-17.

    Full description at Econpapers || Download paper

  16. Relationship of Ethical Leadership, Corporate Social Responsibility and Organizational Performance. (2018). Kim, Min-Seong ; Thapa, Brijesh.
    In: Sustainability.
    RePEc:gam:jsusta:v:10:y:2018:i:2:p:447-:d:130900.

    Full description at Econpapers || Download paper

  17. The determinants of franchise brand loyalty in B2B markets: An emerging market perspective. (2018). Rajaguru, Rajesh ; Nyadzayo, Munyaradzi W ; Matanda, Margaret J.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:86:y:2018:i:c:p:435-445.

    Full description at Econpapers || Download paper

  18. How valuable are your customers in the brand value co-creation process? The development of a Customer Co-Creation Value (CCCV) scale. (2018). Grappi, Silvia ; Merz, Michael A ; Zarantonello, Lia.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:82:y:2018:i:c:p:79-89.

    Full description at Econpapers || Download paper

  19. Impact of students’ experiences on brand image perception: the case of Vietnamese higher education. (2017). Thi, VO ; Phuong, Hoang Doan.
    In: International Review on Public and Nonprofit Marketing.
    RePEc:spr:irpnmk:v:14:y:2017:i:2:d:10.1007_s12208-016-0171-x.

    Full description at Econpapers || Download paper

  20. Does Ethical Image Build Equity in Corporate Services Brands? The Influence of Customer Perceived Ethicality on Affect, Perceived Quality, and Equity. (2017). Sierra, Vicenta ; Markovic, Stefan ; Iglesias, Oriol ; Singh, Jatinder Jit.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:144:y:2017:i:3:d:10.1007_s10551-015-2855-2.

    Full description at Econpapers || Download paper

  21. The Impact of Brand Experiences, Brand Equity and Corporate Branding on Brand Loyalty: Evidence from Jordan. (2017). Shlash, Anber Abraheem.
    In: International Journal of Academic Research in Accounting, Finance and Management Sciences.
    RePEc:hur:ijaraf:v:7:y:2017:i:3:p:58-69.

    Full description at Econpapers || Download paper

  22. Eco-Friendly Brands to Drive Sustainable Development: Replication and Extension of the Brand Experience Scale in a Cross-National Context. (2017). Saari, Ulla A ; Makinen, Saku J ; Baumgartner, Rupert J.
    In: Sustainability.
    RePEc:gam:jsusta:v:9:y:2017:i:7:p:1286-:d:105693.

    Full description at Econpapers || Download paper

  23. Constituents and consequences of smart customer experience in retailing. (2017). Melewar, T C ; Roy, Sanjit Kumar ; Sadeque, Saalem ; Balaji, M S ; Nguyen, Bang.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:124:y:2017:i:c:p:257-270.

    Full description at Econpapers || Download paper

  24. Consumer experience quality: A review and extension of the sport management literature. (2017). Yoshida, Masayuki.
    In: Sport Management Review.
    RePEc:eee:spomar:v:20:y:2017:i:5:p:427-442.

    Full description at Econpapers || Download paper

  25. Consumer responses to functional, aesthetic and symbolic product design in online reviews. (2017). Makarem, Suzanne ; Mohan, Mayoor ; Candi, Marina ; Jae, Haeran.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:81:y:2017:i:c:p:31-39.

    Full description at Econpapers || Download paper

  26. Love at first sight: The effect of presentation order on evaluation of experiential options in luxury tour packages. (2017). Hung, Yu-Chen ; Song, Liang ; Guan, Chong ; Chao, Chih-Wei.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:81:y:2017:i:c:p:181-191.

    Full description at Econpapers || Download paper

  27. Value integration effects on evaluations of retro brands. (2017). Tansuhaj, Patriya ; Dogerlioglu-Demir, Kivilcim ; Cote, Joseph ; Akpinar, Ezgi.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:77:y:2017:i:c:p:124-130.

    Full description at Econpapers || Download paper

  28. THE LINKS BETWEEN SOCIAL MOTIVATIONAL ENGAGEMENTS, BRAND COMMUNITY COMMITMENT AND REPURCHASE INTENTION ACROSS ONLINE BRAND COMMUNITIES. (2016). Palaima, Tomas ; Aasas, Ramunas ; Mironidze, Lasha .
    In: Organizations and Markets in Emerging Economies.
    RePEc:vul:omefvu:v:7:y:2016:i:2:id:206.

    Full description at Econpapers || Download paper

  29. Branding in the digital era: new directions for research on customer-based brand equity. (2016). Swaminathan, Vanitha.
    In: AMS Review.
    RePEc:spr:amsrev:v:6:y:2016:i:1:d:10.1007_s13162-016-0077-0.

    Full description at Econpapers || Download paper

  30. The Brand Personality of Nonprofit Organizations and the Influence of Monetary Incentives. (2016). Clement, Michel ; Becker, Jan U ; Shehu, Edlira ; Langmaack, Ann-Christin.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:138:y:2016:i:3:d:10.1007_s10551-015-2595-3.

    Full description at Econpapers || Download paper

  31. Attribute-based design perceptions and consumer-brand relationship: Role of user expertise. (2016). Mishra, Abhishek.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:12:p:5983-5992.

    Full description at Econpapers || Download paper

  32. Determinants of consumers response to pay-what-you-want pricing strategy on the Internet. (2016). Kukar-Kinney, Monika ; Monroe, Kent B ; Weisstein, Fei L.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:10:p:4313-4320.

    Full description at Econpapers || Download paper

  33. An integrated framework for design perception and brand equity. (2015). Dash, Satyabhushan ; Malhotra, Naresh ; Mishra, Abhishek.
    In: Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK.
    RePEc:spr:binfse:v:5:y:2015:i:1:p:28-44.

    Full description at Econpapers || Download paper

  34. An integrated framework for design perception and brand equity. (2015). Dash, Satyabhushan ; Malhotra, Naresh K ; Mishra, Abhishek.
    In: AMS Review.
    RePEc:spr:amsrev:v:5:y:2015:i:1:d:10.1007_s13162-015-0063-y.

    Full description at Econpapers || Download paper

  35. Young Consumers and their Brand Love. (2015). Riivits-Arkonsuo, Iivi ; Leppiman, Anu.
    In: International Journal of Business and Social Research.
    RePEc:mir:mirbus:v:5:y:2015:i:10:p:33-44.

    Full description at Econpapers || Download paper

  36. The Impact of Corporate Volunteering on CSR Image: A Consumer Perspective. (2015). Quester, Pascale ; Conduit, Jodie ; Johnson, Claire ; Plewa, Carolin.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:127:y:2015:i:3:p:643-659.

    Full description at Econpapers || Download paper

  37. Motivational Duality in Online Consumer Behaviour: Website Usability and Flow State as Moderating Factors. (2015). PORCU, LUCIA ; CRESPO-ALMENDROS, ESMERALDA ; del Barrio-Garcia, Salvador ; Alcantara-Pilar, Juan Miguel.
    In: International Journal of Business and Economics.
    RePEc:ijb:journl:v:14:y:2015:i:1:p:79-104.

    Full description at Econpapers || Download paper

  38. An Empirical Investigation on the Effect of Brand Loyalty. (2015). Jalees, Tariq ; Shahid, Nimra ; Tariq, Huma.
    In: Journal of Management Sciences.
    RePEc:gei:journl:v:2:y:2015:i:1:p:166-184.

    Full description at Econpapers || Download paper

  39. Assessing the value of real-life brands in Virtual Worlds. (2015). Barnes, Stuart J ; Hartley, Nicole ; Mattsson, Jan.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:92:y:2015:i:c:p:12-24.

    Full description at Econpapers || Download paper

  40. Foreign tourists intentions in visiting leisure farms. (2015). Wu, Chih-Wen.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:68:y:2015:i:4:p:757-762.

    Full description at Econpapers || Download paper

  41. Innovative brand experiences influence on brand equity and brand satisfaction. (2015). Hsin, YI.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:68:y:2015:i:11:p:2254-2259.

    Full description at Econpapers || Download paper

  42. Achieving tourist loyalty through destination personality, satisfaction, and identification. (2015). Oghazi, Pejvak ; Hultman, Magnus ; Beheshti, Hooshang M ; Skarmeas, Dionysis.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:68:y:2015:i:11:p:2227-2231.

    Full description at Econpapers || Download paper

  43. Experiential Marketing: An Efficient Tool to Leverage Marketing Communication Impact on Consumer Behaviou. (2015). Ciobotar, Narcisa ; Kailani, Camelia.
    In: International Conference on Marketing and Business Development Journal.
    RePEc:aes:icmbdj:v:1:y:2015:i:1:p:281-287.

    Full description at Econpapers || Download paper

  44. Consumer Journey from First Experience to Brand Evangelism. (2014). Kaljund, Kristel ; Riivits-Arkonsuo, Iivi ; Leppiman, Anu.
    In: Research in Economics and Business: Central and Eastern Europe.
    RePEc:ttu:rebcee:52.

    Full description at Econpapers || Download paper

  45. Brand competency as a market segmentation method for brand R&D in the Asian luxury market. (2014). Shin, Matthew ; Lee, Jiwon ; Kang, Inwon.
    In: Service Business.
    RePEc:spr:svcbiz:v:8:y:2014:i:1:p:113-133.

    Full description at Econpapers || Download paper

  46. Customer experiences as drivers of customer satisfaction. (2014). Pozza, Ilaria Dalla.
    In: Working Papers.
    RePEc:ipg:wpaper:2014-416.

    Full description at Econpapers || Download paper

  47. Quality in marketing process and networking value co-creation: some evidences in hospitality industry. (2014). della Corte, Valentina ; Ditaranto, Enrico .
    In: MERCATI & COMPETITIVIT?.
    RePEc:fan:mcmcmc:v:html10.3280/mc2014-002004.

    Full description at Econpapers || Download paper

  48. La brand experience nelle strategie commerciali delle imprese vitivinicole. (2014). Scorrano, Paola ; Fait, Monica ; Iazzi, Antonio.
    In: ECONOMIA E DIRITTO DEL TERZIARIO.
    RePEc:fan:ededed:v:html10.3280/ed2014-002005.

    Full description at Econpapers || Download paper

  49. Intended brand associations: Do they really drive consumer response?. (2014). von Wallpach, Sylvia ; Koll, Oliver.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:7:p:1501-1507.

    Full description at Econpapers || Download paper

  50. The moderating effect of individual level collectivist values on brand loyalty. (2014). Newman, Alexander ; Liu, Martin ; Thompson, Frauke Mattison.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:11:p:2437-2446.

    Full description at Econpapers || Download paper

  51. Corporate heritage identity management and the multi-modal implementation of a corporate heritage identity. (2014). Burghausen, Mario ; Balmer, John M. T., .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:11:p:2311-2323.

    Full description at Econpapers || Download paper

  52. Designing corporate brand experience in an online context: A qualitative insight. (2014). Hamzah, Zalfa Laili ; Syed Alwi, Sharifah Faridah, ; Othman, Md Nor.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:11:p:2299-2310.

    Full description at Econpapers || Download paper

  53. Experiential product attributes and preferences for new products: The role of processing fluency. (2014). ZHANG, SHI ; Brakus, Joko J. ; Schmitt, Bernd H..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:11:p:2291-2298.

    Full description at Econpapers || Download paper

  54. The effect of digital signage on shoppers behavior: The role of the evoked experience. (2014). Gupta, Suraksha ; Brakus, Joko J. ; Alamanos, Eleftherios ; Dennis, Charles.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:11:p:2250-2257.

    Full description at Econpapers || Download paper

  55. Destination brand experience and visitor behavior: Testing a scale in the tourism context. (2014). Barnes, Stuart J. ; Mattsson, Jan ; Sorensen, Flemming.
    In: Annals of Tourism Research.
    RePEc:eee:anture:v:48:y:2014:i:c:p:121-139.

    Full description at Econpapers || Download paper

  56. Formation of Brand Evidence in Retail Banks. (2013). Chen, Hsin-Fu ; Tsan, Chiachi .
    In: Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management.
    RePEc:tkp:tiim13:s2_1-18.

    Full description at Econpapers || Download paper

  57. BRAND EXPERIENCE – HOW IT RELATES TO BRAND PERSONALITY, CONSUMER SATISFACTION AND CONSUMER LOYALTY. AN EMPIRICAL ANALYSIS OF THE ADIDAS BRAND.. (2013). Cleff, Thomas ; Dorr, Silvia ; Walter, Nadine ; Vicknair, Andrew .
    In: Interdisciplinary Management Research.
    RePEc:osi:journl:v:9:y:2013:p:731-754.

    Full description at Econpapers || Download paper

  58. Multi-sensory sculpting (MSS): Eliciting embodied brand knowledge via multi-sensory metaphors. (2013). von Wallpach, Sylvia ; Kreuzer, Maria.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:66:y:2013:i:9:p:1325-1331.

    Full description at Econpapers || Download paper

  59. Willingness-to-punish the corporate brand for corporate social irresponsibility. (2013). Sweetin, Vernon H. ; Knowles, Lynette L. ; McQueen, Kand S. ; Summey, John H..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:66:y:2013:i:10:p:1822-1830.

    Full description at Econpapers || Download paper

  60. Don’t Call Me “Brand Loyal”: The Role of Market Metacognition on Market-Related Labeling Effectiveness. (2013). Cadario, Romain ; Bourjot-Deparis, Julien ; de Kerviler, Gwarlann Caffier .
    In: Economics Papers from University Paris Dauphine.
    RePEc:dau:papers:123456789/13069.

    Full description at Econpapers || Download paper

  61. Analyzing Museum Visitor Experiences and Post Experience Dimensions Using SEM. (2012). Dirsehan, Takn.
    In: Bogazici Journal, Review of Social, Economic and Administrative Studies.
    RePEc:boz:journl:v:26:y:2012:i:1:p:103-125.

    Full description at Econpapers || Download paper

  62. Towards an Integrated Approach for Place Brand Management. (2011). Zenker, Sebastian ; Braun, Erik.
    In: ERSA conference papers.
    RePEc:wiw:wiwrsa:ersa10p181.

    Full description at Econpapers || Download paper

  63. How does perceived firm innovativeness affect the consumer?. (2011). Kunz, Werner ; Schmitt, Bernd ; Meyer, Anton.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:64:y:2011:i:8:p:816-822.

    Full description at Econpapers || Download paper

  64. The impact of brand personality and sales promotions on brand equity. (2011). Valette-Florence, Pierre ; Guizani, Haythem ; Merunka, Dwight.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:64:y:2011:i:1:p:24-28.

    Full description at Econpapers || Download paper

  65. Antecedents of emotional attachment to brands. (2011). Nguyen, Hieu P. ; Grisaffe, Douglas B..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:64:y:2011:i:10:p:1052-1059.

    Full description at Econpapers || Download paper

  66. Fostering international brand loyalty through committed and attached relationships. (2011). Tsai, Shu-Pei.
    In: International Business Review.
    RePEc:eee:iburev:v:20:y:2011:i:5:p:521-534.

    Full description at Econpapers || Download paper

  67. The impact of sales encounters on brand loyalty. (2010). Tomczak, Torsten ; Brexendorf, Tim Oliver ; Muhlmeier, Silke ; Eisend, Martin.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:63:y:2010:i:11:p:1148-1155.

    Full description at Econpapers || Download paper

  68. Too much cocited documents. This list is not complete

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-09-30 07:20:42 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.