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Customer satisfaction under heterogeneous services of different self-service technologies. (2019). Xiaoyan, Zhou ; Farjana, Rahman Mst.
In: Management & Marketing.
RePEc:vrs:manmar:v:14:y:2019:i:1:p:90-107:n:7.

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  34. The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. (2018). Saunders, Stephen Graham ; de Beer, Leon Tielman ; Lisita, Inonge Theresa ; van Tonder, Estelle.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:45:y:2018:i:c:p:92-102.

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  35. Social media use by young Latin American consumers: An exploration. (2018). Bonifield, Carolyn M ; Arias, Alejandro ; Bailey, Ainsworth Anthony.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:43:y:2018:i:c:p:10-19.

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  36. The effect of self-checkout quality on customer satisfaction and repatronage in a retail context. (2017). Fernandes, Teresa ; Pedroso, Rui.
    In: Service Business.
    RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0302-9.

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  37. Advanced information technology: transforming service innovation and design. (2016). Rayburn, Steven W ; Bantau, Gabriela.
    In: The Service Industries Journal.
    RePEc:taf:servic:v:36:y:2016:i:13-14:p:699-720.

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  38. Strategic planning using service roadmaps. (2014). Lee, Sungjoo ; Cho, Chanwoo.
    In: The Service Industries Journal.
    RePEc:taf:servic:v:34:y:2014:i:12:p:999-1020.

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  39. Collaborative service system design for music content creation. (2014). Wu, Yen-Cheng ; Tung, Wei-Feng ; Yuan, Soe-Tsyr ; Hung, Patrick.
    In: Information Systems Frontiers.
    RePEc:spr:infosf:v:16:y:2014:i:2:d:10.1007_s10796-012-9346-0.

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  40. Customer-to-noncustomer interactions: Extending the €˜social€™ dimension of the store environment. (2011). Sands, Sean ; Harper, Elly ; Ferraro, Carla.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:18:y:2011:i:5:p:438-447.

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  41. Self-Service Technology in Retailing. The Case of Retail Kiosks. (2010). Fiorito, Susan ; Cho, Hira.
    In: Symphonya. Emerging Issues in Management.
    RePEc:sym:journl:143:y:2010:i:1.

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  42. Person-place congruency in the Internet Banking context. (2010). Gounaris, Spiros ; Vassilikopoulou, Katerina ; Koritos, Christos.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:63:y::i:9-10:p:943-949.

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