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An analysis of the relationships between human, technological and physical factors in the retail banking sector. (2022). Mason, Michela C ; Raggiotto, Francesco ; Massara, Francesco.
In: Italian Journal of Marketing.
RePEc:spr:ijmark:v:2022:y:2022:i:2:d:10.1007_s43039-022-00048-x.

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  2. Improving consumer satisfaction through shopping app features: A Kano-based approach. (2025). Sinemus, Kathrin ; Zielke, Stephan ; Dobbelstein, Thomas.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000220.

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  3. €œIll do it for myself€ : Enhancing customer value through online product customization experience. (2025). Ettis, Saaid Aboubaker ; Sellami, Achraf.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004399.

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  4. Experience in financial services: a bibliometric analysis and thematic content analysis. (2024). Bapat, Dhananjay ; Vashisht, Devika.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00243-7.

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  5. A holistic framework for consumer usage modes of augmented reality marketing in retailing. (2024). Basile, Vincenzo ; Kumar, Harish ; Caboni, Federica ; Agarwal, Diksha.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924002200.

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  6. A hybrid multi-attribute decision-making model for the systematic evaluation of exoticism-themed retail spaces from the perspective of consumer experience. (2024). Zheng, Wei-Quan ; Cheung, Sze-Man ; Xiong, Lei ; Tzeng, Gwo-Hshiung ; Zhu, Bo-Wei.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001449.

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  7. Is the advertisement policy for dual-channel profitable for retailing and consumer service of a retail management system under emissions-controlled flexible production system?. (2024). Yang, Liu ; Crdenas-Barrn, Leopoldo Eduardo ; Ramana, G V ; Sarkar, Biswajit ; Mridha, Bablu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698923004137.

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  8. The impact of adopting customization policy and sustainability for improving consumer service in a dual-channel retailing. (2023). Kumar, Varun ; Chauhan, Ruchi ; Majumder, Arunava.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002515.

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  9. Chatbots or me? Consumers€™ switching between human agents and conversational agents. (2023). Zhang, Jin-Ting ; Li, Chia-Ying.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:72:y:2023:i:c:s0969698923000115.

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  10. How do customers meet their needs in in-store and online fashion shopping? A comparative study based on the jobs-to-be-done theory. (2023). Woratschek, Herbert ; Kullak, Franziska S ; Baier, Daniel.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s0969698922003149.

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  11. An analysis of the relationships between human, technological and physical factors in the retail banking sector. (2022). Mason, Michela C ; Raggiotto, Francesco ; Massara, Francesco.
    In: Italian Journal of Marketing.
    RePEc:spr:ijmark:v:2022:y:2022:i:2:d:10.1007_s43039-022-00048-x.

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  12. Is Artificial Intelligence Better than Manpower? The Effects of Different Types of Online Customer Services on Customer Purchase Intentions. (2022). Zhao, YU ; Zhu, Wei ; Qin, Min.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:7:p:3974-:d:781135.

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  13. Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry. (2021). Wang, Yi-Chieh ; Tai, Yang-Fei ; Luo, Ching-Ching.
    In: Service Business.
    RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00461-w.

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  14. Are you a tech-savvy person? Exploring factors influencing customers using self-service technology. (2021). Guan, Xinhua ; Shen, Wen-Guo ; Huan, Tzung-Cheng ; Xie, Lishan.
    In: Technology in Society.
    RePEc:eee:teinso:v:65:y:2021:i:c:s0160791x21000397.

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  15. Deciphering in-store-online switching in multi-channel retailing context: Role of affective commitment to purchase situation. (2021). Das, Manish ; Shah, Dhara ; Jebarajakirthy, Charles ; Shankar, Amit.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003088.

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  16. Applying the Kano model to investigate the quality of transportation services at mega events. (2021). Chen, Mu-Chen ; Huang, Chun-Han ; Hsu, Chia-Lin.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000084.

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  17. Self-service technology in supermarkets €“ Do frontline staff still matter?. (2021). Kingshott, Russel ; Sharma, Piyush ; Ueno, Akiko.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313643.

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  18. The association between spatial attributes and neighborhood characteristics based on Meituan take-out data: Evidence from shanghai business circles. (2021). Shi, Yishao ; Pei, Xiaowen ; Cao, Xiangyang ; Tao, Tianhui.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313102.

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  19. Investigating pharmaceutical logistics service quality with refined Kanos model. (2020). Chen, Mu-Chen ; Lee, Li-Hung ; Hsu, Chia-Lin.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920303428.

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  20. Customer satisfaction under heterogeneous services of different self-service technologies. (2019). Xiaoyan, Zhou ; Farjana, Rahman Mst.
    In: Management & Marketing.
    RePEc:vrs:manmar:v:14:y:2019:i:1:p:90-107:n:7.

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  21. Transformative service research and service design: synergistic effects in healthcare. (2018). Rayburn, Steven W ; Anderson, Sidney ; Nasr, Linda.
    In: The Service Industries Journal.
    RePEc:taf:servic:v:38:y:2018:i:1-2:p:99-113.

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  22. Analyzing customer satisfaction in self-service technology adopted in airports. (2018). Yi, HO ; Yau, Hon Keung.
    In: Journal of Marketing Analytics.
    RePEc:pal:jmarka:v:6:y:2018:i:1:d:10.1057_s41270-017-0026-2.

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  23. The effect of self-checkout quality on customer satisfaction and repatronage in a retail context. (2017). Fernandes, Teresa ; Pedroso, Rui.
    In: Service Business.
    RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0302-9.

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  24. The effect of digital design in retail banking on customers€™ commitment and loyalty: The mediating role of positive affect. (2017). Reydet, Sabine ; Carsana, Laurence.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:37:y:2017:i:c:p:132-138.

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  25. Advanced information technology: transforming service innovation and design. (2016). Rayburn, Steven W ; Bantau, Gabriela.
    In: The Service Industries Journal.
    RePEc:taf:servic:v:36:y:2016:i:13-14:p:699-720.

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  26. Strategic planning using service roadmaps. (2014). Lee, Sungjoo ; Cho, Chanwoo.
    In: The Service Industries Journal.
    RePEc:taf:servic:v:34:y:2014:i:12:p:999-1020.

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  27. Collaborative service system design for music content creation. (2014). Wu, Yen-Cheng ; Tung, Wei-Feng ; Yuan, Soe-Tsyr ; Hung, Patrick.
    In: Information Systems Frontiers.
    RePEc:spr:infosf:v:16:y:2014:i:2:d:10.1007_s10796-012-9346-0.

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  28. Customer-to-noncustomer interactions: Extending the €˜social€™ dimension of the store environment. (2011). Sands, Sean ; Harper, Elly ; Ferraro, Carla.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:18:y:2011:i:5:p:438-447.

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  29. Self-Service Technology in Retailing. The Case of Retail Kiosks. (2010). Fiorito, Susan ; Cho, Hira.
    In: Symphonya. Emerging Issues in Management.
    RePEc:sym:journl:143:y:2010:i:1.

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  30. Person-place congruency in the Internet Banking context. (2010). Gounaris, Spiros ; Vassilikopoulou, Katerina ; Koritos, Christos.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:63:y::i:9-10:p:943-949.

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